Deck 2: Collaboration,Interpersonal Communication,and Business Etiquette

Question 1

Which of the following is NOT a way that teams help organizations to succeed?

A)Increase information and knowledge
B)Increase groupthink among members
C)Increase performance levels
D)Increase diversity of views

Answer 1

B

Question 2

Group members who are motivated mainly to fulfill personal needs play a

A)team-maintenance role.
B)task-facilitating role.
C)self-oriented role.
D)coordinating role.

Answer 2

C

Question 3

During what phase of team evolution do team members discuss their opinions on a topic and become assertive in establishing their roles?

A)Orientation
B)Conflict
C)Brainstorming
D)Emergence
E)Reinforcement

Answer 3

B

Question 4

A ________ usually has a long life span and typically deals with regularly recurring tasks.

A)task force
B)work group
C)committee
D)problem-solving team

Question 5

Groupthink refers to

A)the willingness of individual group members to withhold contrary or unpopular opinions,even when those objections are legitimate,and to favor majority opinion.
B)the four-step decision-making process in groups.
C)software programs that help groups make decisions.
D)the basic rules that underlie a group's behavior and guide the group to make its decisions.

Question 6

Which of the following approaches to conflict will allow all sides to satisfy at least part of their goals,and minimize losses for everyone?

A)Brainstorming
B)Groupthink
C)Win-win
D)Win-lose
E)Lose-lose

Question 7

If group members seem resistant to change,which of the following will encourage them to share their concerns?

A)Brainstorm
B)Use constructive criticism
C)Encourage flexibility
D)Form an alliance
E)Listen

Question 8

Which of the following is an informal standard of conduct shared between group members,guiding member behavior?

A)Groupthink
B)Agendas
C)Orientation
D)Norms
E)Alliance

Question 9

In participative management

A)employees are involved in the company's decision making.
B)all top-level managers participate in profit sharing.
C)teams are discouraged in favor of individual achievement.
D)an authoritarian management model is used.

Question 10

Which of the following requires working together to meet complex challenges and is a key skill in a wide variety of professions?

A)Collaboration
B)Committees
C)Participative management
D)Groupthink
E)Agendas

Question 11

As an approach to resolving conflict during team activities,a ________ proposes that both sides can satisfy their goals (at least to some extent)and seeks to minimize losses for everyone involved.

A)lose-win strategy
B)lose-lose strategy
C)win-win strategy
D)break-even strategy

Question 12

A hidden agenda refers to

A)a meeting agenda that is not revealed to others outside the meeting group.
B)individuals harboring motives,which they conceal from the rest of the group.
C)an agenda that members must look for before they can attend a meeting.
D)an approach to group dynamics that helps facilitate group functioning.

Question 13

Which type of team member role is most likely to work to help a team reach its goals?

A)Team maintenance
B)Performing
C)Self-oriented
D)Diverting
E)Task-oriented

Question 14

All of the following EXCEPT ________ are elements of the group development process.

A)anticipation
B)emergence
C)brainstorming
D)reinforcement

Question 15

Which of the following is one of the advantages of using cross-functional teams for problem solving?

A)They have a long life span and can become part of the organization
B)The diversity of opinions and experiences can lead to better decisions
C)They can lead to increased participative management
D)There can be increased harmony as decisions are over-simplified
E)There will be clearly developed norms and standards of conduct

Question 16

Which one of the following is NOT a dysfunctional team role?

A)Controlling
B)Diverting
C)Initiating
D)Withdrawing

Question 17

During the ________ of the group-development process,the members of a problem-solving team would begin to discuss their positions and become more assertive in establishing their roles.

A)conflict phase
B)reinforcement phase
C)orientation phase
D)brainstorming phase

Question 18

Which of the following is one of the disadvantages of teams?

A)Protected information and knowledge
B)Diversity of views
C)Hidden agendas
D)Decreased acceptance of a solution
E)Lower performance levels

Question 19

In a functional team-maintenance role,what do members use to offer verbal and nonverbal support to seek input from other team members?

A)Encouragement
B)Compromise
C)Procedure setting
D)Control
E)Harmonizing

Question 20

Which of the following best describes proactive behavior as a way to successfully resolve conflict?

A)Have those involved in the conflict discuss issues on a regular basis
B)Encourage members to get feelings out in the open
C)Identify factual reasons for the source of the conflict
D)Deal with minor conflicts before they become major issues
E)Insist on fair outcomes instead of following the rules

Question 21

Which of the following should be the focus of constructive feedback?

A)Suggested changes
B)Flaws in the writer's arguments
C)Providing personal feedback
D)General behaviors
E)Controllable variables

Question 22

Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.

Question 23

What can be done to show team members you are listening when they are resistant to ideas or change?

Question 24

Conflict can be a constructive part of teamwork.

Question 25

Which of the following is a type of feedback designed to focus on the process and outcome of the communication rather than the people involved?

A)Unified
B)Destructive
C)Parliamentary
D)Constructive
E)Content

Question 26

Identify the seven steps that can help minimize conflict in team settings.

Question 27

Which of the following is a type of collaborative technology that can help people work on documents simultaneously,share files,and share the knowledge of multiple experts?

A)Shared workspaces
B)Virtual communities
C)Communities of practice
D)Unified communication
E)Groupware

Question 28

Which of the following is one of the benefits of using a wiki when writing collaboratively?

A)Accuracy of material
B)Workflow features for page design
C)Knowledge from multiple experts can be captured
D)Freedom to post and revise material
E)Files can only be changed with permission

Question 29

When an organization links employees with a supplier or customer that shares their interest,what type of network has been developed?

A)Knowledge organization
B)Community of practice
C)Intranet
D)Multimedia
E)Unified

Question 30

Briefly explain why the ability to work effectively in teams is so important in business.

Question 31

Sometimes,a group member may have a hidden agenda: a private,counterproductive motive that will affect the group's interaction.All of the following EXCEPT the desire to ________ are examples of possible hidden agendas.

A)take control of the group
B)reconcile schedule conflicts for group meetings
C)undermine someone else on the team
D)pursue a business goal that runs counter to the group's mission

Question 32

During collaboration,what should be the main focus of the team?

A)Team objectives
B)Individual priorities
C)Hidden agendas
D)Technology
E)Group dynamics

Question 33

Which of the following is one of the ways used to encourage collaboration among new team members?

A)Assume things are going well if there is no negative feedback
B)Allow members bonding time
C)Invite all interested parties to collaborate
D)Encourage each team member to work in a style best suited to their personality
E)Compose written information as a group

Question 34

________ are informal standards of conduct that members share and that guide member behavior.

A)Norms
B)Expectations
C)Dynamics
D)Responsibilities

Question 35

Which of the following can be used to improve the collaborative writing process when working on conventional websites?

A)PDF files
B)Wikis
C)Content management system
D)Virtual communities
E)Communities of shared practices

Question 36

________ refers to working together to meet complex challenges.

A)Collation
B)Collaboration
C)Gathering
D)Meeting up

Question 37

Which of the following allows all group members to have access to the same resources and information through the use of intranets or extranets?

A)Virtual offices
B)Wikis
C)Clouds
D)Communities of practice
E)Unified communications

Question 38

Writing for websites often involves the use of ________,which organize and control content and support teamwork.

A)wikis
B)shared workspaces
C)word processing software
D)content management systems

Question 39

What is the integration of multiple communication channels and capabilities in a single system called?

A)Fixed web collaboration
B)Cloud computing
C)Unified communication
D)Online brainstorming
E)Social networking

Question 40

The term ________ refers to the interactions and processes that take place among the members of a team.

A)group dynamics
B)process reconciliations
C)interpersonal rotations
D)cross-functional interlocutions

Question 41

The outcome of collaborative writing is usually inferior to what a single individual can produce.

Question 42

Which of the following procedures can be used to run and maintain order in a formal meeting?

A)Clouding
B)Constructive
C)Unified
D)Parliamentary
E)Fixed-web

Question 43

Which of the following is a priority when recording meeting minutes?

A)A list of agenda items
B)Those who voiced opinions
C)Key information and assigned responsibilities
D)Identification of those who did not contribute
E)Use of Robert's Rules of Order

Question 44

Which of the following can be used by participants to verify impressions and other information after the close of a meeting?

A)Robert's Rules of Order
B)Meeting minutes
C)An agenda
D)Telepresence
E)Instant messaging

Question 45

All feedback should deliver criticism and allow the receiver to determine how to improve the process.

Question 46

Discuss the difference between constructive and destructive feedback and include suggestions for making feedback more meaningful.

Question 47

Social networking technologies can help a company create virtual communities of practice that

A)allow employees to develop new workplace skills.
B)encourage disgruntled employees t their frustrations.
C)discourage socializing so that individual employees can get their work done.
D)link employees to others with similar professional interests throughout the organization.

Question 48

________ focuses on the process and outcomes of communication,whereas ________ delivers criticism with no guidance to stimulate improvement.

A)Intuitive feedback; rational feedback
B)Circular feedback; linear feedback
C)Open feedback; closed feedback
D)Constructive feedback; destructive feedback

Question 49

Discuss the concept of unified communication as it applies to mobile communication and collaboration.

Question 50

How do mobile devices enhance the collaborative writing and project process?

Question 51

What is the advantage of building a unified communication system into a mobile collaboration process?

Question 52

Because mobile devices aren't particularly useful for collaborative writing and other workplace communication projects.

Question 53

When receiving constructive feedback,you should always defend your work to maintain your professional credibility.

Question 54

When acting as a leader of a meeting,how can you best contribute to the progress of the meeting?

A)Insist on using parliamentary procedures
B)Have an opinion prepared on every agenda item
C)Ask questions often
D)Demonstrate your knowledge of the subject
E)Pay attention to interpersonal dynamics of the group

Question 55

An important aspect of mobile communication in the workplace is ________,which integrates voice,video,instant messaging,and real-time collaboration into a single system.

A)business communication
B)unified communication
C)peripatetic communication
D)digital communication

Question 56

Which of the following is one of the key responsibilities of a meeting leader?

A)Explaining their knowledge of the subject before allowing others to participate
B)Reciting the agenda
C)Keeping the discussion on track
D)Limiting participation of members
E)Taking minutes of the meeting

Question 57

Which of the following is one of the three key questions to ask in order to create a productive agenda?

A)Who should be prepared to supply information?
B)What are the goals of the meeting?
C)How long will the meeting take?
D)What will be considered a successful meeting?
E)Who should attend the meeting?

Question 58

When composing collaborative messages,the best strategy is to

A)assign the writing task to one person or divide larger projects among multiple writers.
B)begin by letting all members "do their own thing" and then seeing what they all produce.
C)let all members use their own preferred software.
D)make the team as large as possible so that every possible area of expertise will be covered.

Question 59

Which of the following should be defined before shaping the direction and content of the meeting?

A)Purpose
B)Participants
C)Venue
D)Time
E)Agenda

Question 60

Which of the following is the most important to cover in the close of a meeting?

A)Remind participants what follow-up work is needed
B)Use a mobile device to send minute notes
C)Close out work on unrelated tasks
D)Ask for input from those who have not participated in the meeting yet
E)Set the date for the next meeting

Question 61

Which of the following is one of the ways to effectively lead and improve meeting productivity?

A)Distribute minutes
B)Incorporate technology
C)Select participants carefully
D)Choose the venue and time
E)Encourage participation

Question 62

The best time to distribute an agenda for a meeting is

A)before the meeting.
B)at the start of the meeting.
C)during the meeting.
D)after the meeting.

Question 63

Which of the following is one of the advantages of virtual meetings for employees who participate in them?

A)Members can take advantage of selective listening techniques
B)Prejudgment is eliminated
C)Nonverbal communications are more effective
D)There is reduced wear and tear on employees
E)Members have greater interest in interaction

Question 64

Much of your workplace communication will occur during in-person or online meetings.If you're leading a meeting,you can help to make sure it's productive by

A)preparing carefully.
B)conducting the meeting efficiently.
C)using meeting technologies wisely.
D)all of the above.

Question 65

Use of parliamentary procedure

A)tends to slow meetings down.
B)contributes to dissent among participants.
C)helps meetings run more smoothly.
D)is only useful for meetings with more than a dozen participants.

Question 66

If you want to use a mobile device to take notes during a meeting,it's a good idea to let the meeting's leader know ahead of time.

Question 67

If you're the designated leader of a meeting,

A)don't interfere if the discussion departs from the goals of the meeting.
B)allow introverted participants to disengage from the meeting.
C)try to simply act as an observer,and let the meeting "run itself."
D)do none of the above.

Question 68

At the last staff meeting,someone suggested that using parliamentary procedure would help make the meetings more efficient.To learn more about parliamentary procedure,which of the following should you consult?

A)SEC Standards of Ethics
B)Robert's Rules of Order
C)Generally Accepted Accounting Principles
D)Fundamental Meeting Management

Question 69

Which of the following is an advantage of a virtual meeting for teams?

A)Multiple purposes can be accomplished in one meeting
B)The agenda can become more flexible
C)There is access to a wider pool of expertise
D)The close of the meeting is stronger and more effective
E)There is a greater chance of content listening

Question 70

Which of the following would not be a positive,productive way of using a mobile device during an important meeting,convention,or conference in the workplace?

A)Jotting down some follow-up questions
B)Taking notes about essential ideas
C)Checking your Facebook or working on unrelated tasks
D)Tweeting key points from a convention speech

Question 71

Which of the following is one way to put the results of a meeting to effective use?

A)Make sure the task assignments are clearly communicated
B)Set an agenda
C)Keep the meeting on track
D)Decide the purpose
E)Encourage participation

Question 72

Which of the following is/are the simplest form(s)of virtual meetings?

A)Videoconferencing
B)Telepresence
C)Virtual whiteboards
D)Online brainstorming
E)Instant messaging and teleconferencing

Question 73

Destructive feedback offers criticism but does not stimulate improvement.

Question 74

Meeting minutes are a summary of important information shared during a meeting and a record of decisions made.

Question 75

Discuss four planning tasks when preparing for meetings.

Question 76

Which of the following is an advantage of using telepresence for virtual meetings?

A)The ability to convey nonverbal signals
B)The low cost
C)The number of participants that can attend and interact
D)The ability to incorporate a shared workspace
E)Improved active listening

Question 77

Formal meetings are conducted according to ________,a time-tested method for planning and running meetings effectively.

A)business etiquette
B)parochial protocols
C)Emily Post's Rules of Order
D)parliamentary procedure

Question 78

Which of the following is one of the steps to take when preparing for a meeting to help improve meeting productivity?

A)Encourage participation
B)Put the results to effective use
C)Distribute meeting minutes to participants and other interested parties
D)Make sure the meeting is necessary
E)Lead effectively and participate fully

Question 79

Which of the following is an advantage of holding virtual meetings?

A)Whiteboards can be accessed
B)Reduced cost
C)Agendas are easier to set and follow
D)There is greater opportunity for participation
E)The venue and time have less of an impact on the success of the meeting

Question 80

Unproductive meetings are rare in today's business environment.