Deck 11: Managing Human Resource Systems

Question 1

Full compliance with federal law is enough to ensure that an organization cannot incur liability in sexual harassment complaints.

Answer 1

False

Question 2

In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

Answer 2

False

Question 3

Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.

Answer 3

True

Question 4

A job specification summarizes the basic tasks, duties, and responsibilities of a job, and a job description summarizes the qualifications needed to successfully perform the job.

Question 5

In legal terms, intentional discrimination by an employer is identified as adverse impact while unintentional discrimination is called disparate treatment.

Question 6

Piecework, sales commission, profit sharing, employee stock ownership plans, and stock options are common pay-variability options.

Question 7

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

Question 8

Disparate treatment and adverse impacts are defined in labor laws issued by the National Labor Relations Board.

Question 9

_____ can be best defined as the process of finding, developing, and keeping the right people to form a qualified work force.

A)Functional resource planning
B)Human resource management
C)Work force forecasting
D)Employee recruiting
E)Human resource implementation

Question 10

Training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

Question 11

Which of the following statements about federal employment laws is true?

A)These laws prohibit the use of gender, race, and age as the basis for employment decisions under all circumstances.
B)This body of law has not changed during the last two decades.
C)All federal laws are administered by the Department of Labor.
D)​The intent of these laws is to make factors such as gender, race, or age irrelevant in employment decisions.
E)They do not deal with training and development activities.

Question 12

Dysfunctional turnover is the loss of high-performing employees due to unplanned downsizing.

Question 13

Cognitive ability tests are also called aptitude tests.

Question 14

The hostile work environment form of sexual harassment occurs when employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to being sexually harassed.

Question 15

Wrongful discharge is a legal doctrine that requires a manager to have the approval of the human resource manager to terminate employees.

Question 16

If an HR manager were allowed to use just one selection test, cognitive ability tests would be the one to use.

Question 17

To choose the best training method, a company should consider such factors as the number of people to be trained, the cost of training, and the objectives of the training.

Question 18

Since interviews are especially good at assessing applicants' interpersonal skills, they work particularly well with cognitive ability tests, and the combination leads to even better selection decisions than using either alone.

Question 19

Employee turnover is always bad for an organization.

Question 20

Validation is the process of determining how well a selection test or procedure predicts future job performance.

Question 21

Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be free of any defects. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and height of individuals working in quality control at this company would be legal. This is an example of _____.

A)the four­fifths rule
B)adverse impact rulings
C)bona fide occupational qualifications
D)gender selectivity
E)benefits and features of occupational quality

Question 22

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of _____.

A)disparate treatment
B)hostile work environment
C)minority domination
D)quid pro quo sexual harassment
E)adverse treatment

Question 23

Which of the following statements about Internet recruiting is true?

A)Internet recruiting costs are considerably higher than traditional external recruiting methods.
B)The Internet allows companies to quickly reach large numbers of people.
C)An organization will only receive applications from qualified people.
D)There are no drawbacks to Internet recruiting.
E)In the last decade, the biggest change in external recruiting has been the decreased use of the Internet.

Question 24

From a legal perspective, the two kinds of sexual harassment are _____.

A)quid pro quo and hostile work environment
B)hostile work environment and dominant minority
C)adverse impact and role playing
D)quid pro quo and criminal background
E)adverse impact and disparate treatment

Question 25

Sarah, the manager of Litelife Inc., does not hire people over the age of 40 in her company. She believes that older people will bring down the energy of her company. Her action is unfair and discriminating. In this scenario, Sarah's action is an example of _____.​

A)​360­degree feedback
B)disparate treatment
C)quid pro quo sexual harassment
D)​adverse impact
E)​four­fifths rule

Question 26

Which of the following is an internal recruiting method?

A)Advertising
B)Job fairs
C)Job posting
D)Internet job sites
E)Walk­ins

Question 27

The city of Bridgedale issued a new recruitment publication for its Fire Service. The publication lists all of the qualifications needed to become a firefighter. This recruitment pamphlet can be best categorized as a(n) _____.

A)job specification
B)task inventory
C)labor resource guide
D)job description
E)organizational chart

Question 28

_____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

A)Disparate treatment
B)Dysfunctional turnover
C)The four­fifths rule
D)Deliberate negative reinforcement
E)Inequitable discrimination

Question 29

A violation of the _____ used by the courts and federal agencies to determine whether there is evidence of adverse impact occurs when the members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.

A)two­fifths rule
B)80 percent rule
C)dysfunctional turnover rule
D)disparate treatment rule
E)dominant minority rule

Question 30

_____ is unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.

A)Disparate treatment
B)Adverse impact
C)Bona fide discrimination
D)Unsolicited discrimination
E)Demographic discrimination

Question 31

Which of the following is an external recruiting method?

A)Advertising
B)Career paths
C)Job posting
D)Needs­assessment implementations
E)Validation

Question 32

In order to be considered _____, recruitment, selection, training, performance appraisals, and employee separations must be valid and be directly related to the important aspects of the job, as identified by a careful job analysis.

A)employee related
B)reliable
C)concrete
D)competitive
E)job related

Question 33

Before beginning to recruit job applicants, organizations must _____.

A)advertise for job candidates
B)promote the existing employees
C)conduct a job analysis
D)introduce new product lines
E)organize internal job posting

Question 34

_____ help companies meet the legal requirement that their human resource decisions be job related.

A)Job analyses, task evaluations, and employee­needs assessment
B)Job descriptions, external environments, and employee mapping
C)Job specifications, job analyses, and job descriptions
D)Job analyses, task specializations, and external environments
E)Internal environments, external environments, and job descriptions

Question 35

A _____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

A)job analysis
B)job appraisal
C)job specification
D)job validation
E)job description

Question 36

_____ is the form of sexual harassment in which employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to sexual harassment.

A)Bona fide sexual harassment
B)Quid pro quo sexual harassment
C)Adverse impact sexual harassment
D)Disparate gender treatment
E)Hostile work environment sexual harassment

Question 37

If a CEO opens a nationwide sales force meeting with a crude sexually explicit joke, it would be an example of a(n) _____.

A)unwelcome sexual advance
B)​sexual harassment
C)adverse impact discrimination
D)disparate treatment
E)demographic discrimination

Question 38

20 men and 20 women applied for the role of ​delivery person for a restaurant. Out of all the applicants, 12 men and five women were hired for the job because the job required the applicants to be very good at riding scooters. The number of men employed were much more than the number of women employed. However, it was not an intentional discrimination but a part of the job requirement. In this context, _____ has occurred.

A)​disparate treatment
B)​leniency error
C)​adverse impact
D)minority oppression
E)​quid pro quo sexual harassment

Question 39

The International Gay Rodeo Association (IGRA) began in 1976. By the end of the 1980s, gay rodeos were being held in more than a dozen states, and today there are 24 chapters that have raised millions for charity. But even the IGRA is not exempt from concerns about discrimination. Straights are allowed to participate in all IGRA events in order to avoid claims of _____.

A)bona fide discrimination
B)disparate treatment
C)gender selectivity
D)quid pro quo selectivity
E)hostile impact

Question 40

Darlene Jespersen used to work in a sports bar. She was an outstanding employee, but she did not wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Since male employees did not have to wear makeup, Darlene contended it. This is an example of _____.

A)deliberate negative reinforcement
B)​disparate treatment
C)adverse harassment
D)minority dominance
E)the four­fifths rule

Question 41

Which of the following is a topic that can be asked during a job interview?

A)The maiden name of a female applicant
B)How many children an applicant has
C)Whether the applicant has any arrest records
D)The employment history of the applicant
E)Whether the applicant has any physical disability

Question 42

A perennial problem of teacher education programs is to screen the highest quality candidates from those who should not work in schools. One suggested method is to ask applicants a series of questions about their experiences with siblings, how they treat stress, their attitude toward procrastination, ways they like to have fun, etc. This method, which can use over 100 questions, gathers _____.

A)360­degree feedback
B)work situation assessments
C)validation material
D)​biographical data
E)information on affective skills

Question 43

Identify the question that can be asked during a job interview.

A)Do you plan to have any children in the near future?
B)Are you overweight?
C)Have you ever filed a lawsuit against a previous employers?
D)​What are your hobbies and interests?
E)What religious belief do you follow?

Question 44

Which of the following methods of training should be used for imparting information or knowledge to trainees?

A)Group discussions
B)Planned readings
C)Role­playing
D)Case studies
E)Vestibule training

Question 45

Which of the following is a direct measure of job applicants' capability to do a job?

A)Creativity test
B)Cognitive ability test
C)Personality test
D)Achievement test
E)Work sample test

Question 46

Which of the following is a legal problem employers may encounter in seeking, providing, or using employment references as part of the selection process?

A)Defamation lawsuits
B)Adverse impact lawsuits
C)Product liability lawsuits
D)Accusations of disparate discrimination
E)Accusations of reciprocity

Question 47

The _____ interview uses only standardized, job-related interview questions that are prepared ahead of time so that all candidates are asked the same questions.

A)informal
B)structured
C)scripted
D)unconventional
E)piecework

Question 48

If an employer were to use only one type of selection test, which of the following tests should he use?

A)Achievement test
B)Personality test
C)Cognitive ability test
D)Work sample test
E)Aptitude test

Question 49

_____ is the process of gathering information about job applicants to decide who should be offered a job.

A)Job validation
B)Pool enrichment
C)Recruiting
D)Selection
E)Job inventorying

Question 50

All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colors and textures, 30 different paint chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. This selection test can be best categorized as a(n) _____.

A)biodata test
B)cognitive ability test
C)environmental sensitivity test
D)aptitude test
E)personality test

Question 51

Which of the following questions is deemed acceptable for employers to ask applicants during the selection process?

A)Are you a United States citizen?
B)Have you ever filed a lawsuit against an employer?
C)​Have you ever been convicted of a crime?
D)Do you smoke or use tobacco products?
E)Do you have children?

Question 52

_____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related information not provided by applicants.

A)Integrity checks
B)Background checks
C)Recruitment evaluation procedures
D)Biographical data assessments
E)Validation tests

Question 53

Justin, a prospective employer, calls a prior employer on a job applicant's behalf to find out the opinion of the former employer about the job applicant. If the prior employer provides unsubstantiated negative information, then the job applicant _____.

A)should not use the previous employer as a reference
B)must not list any references on the job application
C)can sue the prior employer for defamation
D)must lie on the job application form
E)must hire an HR expert to check his résumés

Question 54

Jennifer applied for the job of a waitress at Sam's Coffee shop. During the recruitment, the recruiter asked her to make five different types of beverages and wait the tables for an hour. In this scenario, the recruiter performed a(n) _____ test.​

A)​language
B)​cognitive ability
C)​biodata
D)​personality
E)​work sample

Question 55

Which of the following statements about job validation is true?

A)It tests the applicant's ability to perform tasks that are actually done on the job.
B)It refers to the process of determining how well a selection test or procedure predicts future job performance.
C)A test is said to be valid when it produces the same results every time it is used.
D)It is the process of identifying and prioritizing the learning needs of employees.
E)It is the process of gathering information about job applicants to decide who should be offered a job.The first selection device that most job applicants encounter when they seek

Question 56

Due to an increase in the amount of employment turnover in a company, the company decided to be very thorough with gathering accurate information about the job applicants. They decided to uncover all job-related information not provided by the applicants in order to hire only those employees who do not have an inconsistent employment history. In this context, the company has decided to perform a _____.

A)​job evaluation
B)​360­degree feedback
C)​needs assessment
D)​performance appraisal
E)​background check

Question 57

a job are _____.

A)Internet sites and trade shows
B)recruitment centers and Internet sites
C)interviews and job application letters
D)help wanted ads
E)application forms and résumés

Question 58

_____ means providing opportunities for employees to develop the job- specific skills, experience, and knowledge they need to do their jobs or improve their performance.

A)Supervising
B)Directing
C)Training
D)Recruiting
E)Mediating

Question 59

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

A)Specific ability tests
B)Cognitive ability tests
C)Personality tests
D)Achievement tests
E)Work sample tests

Question 60

The primary advantage of a structured interview is its ability to:

A)reveal all background information.
B)act as a substitute for biodata.
C)compare applicants more easily.
D)offer variety during the interview for each applicant.
E)directly predict job performance.

Question 61

Which of the following methods of training should be used when the objective of training is practicing, learning, or changing behaviors?

A)Group discussions
B)Lectures
C)Role­playing
D)Case studies
E)Films and videos

Question 62

Under a sales _____ plan, salespeople are paid a percentage of the purchase price of items they sell.​

A)​increment
B)​commission
C)​appraisal
D)promotion
E)​hierarchy

Question 63

Which of the following statements about performance appraisals is true?

A)Most employees and managers like the performance appraisal process.
B)Performance appraisals are primarily used as a basis for determining who needs further training.
C)They should not be used for decisions based on performance ratings.
D)Performance appraisals should not be used for evaluating human resource programs.
E)Performance appraisals are used for making administrative decisions.

Question 64

_____ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

A)Behavioral observation scales
B)Observational research studies
C)Graphic rating scales
D)Objective performance measures
E)Trait rating scales

Question 65

At Belfront Hotels, the sales department gets 20 percent of the price of the rooms that get booked. This motivates them to work harder and achieve their targets every month. In this scenario, the employees of the sales team at Belfront Hotels get a _____.

A)piecework pay
B)​fixed pay
C)​fringed benefit
D)​commission
E)​bonus

Question 66

Which of the following factors is considered while conducting an objective performance measure?

A)Economic background of an employee
B)Autocratic personality of an employee
C)Cognitive ability of an employee
D)Output of an employee
E)Behavior of an employee

Question 67

Which of the following statements about using 360-degree feedback is true?

A)It is most effective when used to train performance raters.
B)It provides feedback from peer workers only.
C)Negative feedback is often less credible when it comes from several people.
D)Employees do not provide feedback about their own efforts in this approach.
E)It should not be used for developmental purposes.

Question 68

A _____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and co-workers, as well as the employees themselves.

A)360­degree feedback
B)performance appraisal iteration
C)reciprocal appraisal
D)grapevine appraisal
E)circular feedback program

Question 69

In Utilities Corp., workers are paid an amount of money for each unit made with a predetermined standard. Which of the following types of pay plan is used by Utilities Corp.?

A)Real­time pay
B)Compressed pay
C)Piecework
D)Batch processing
E)Commission

Question 70

Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?

A)Piecework pay
B)Sales commission
C)Stock options
D)​Hierarchical pay
E)Profit sharing

Question 71

​The managers of a company decided to lay off about twenty percent of their employees to cope with the financial loss they incurred over the year. This is an example of a(n) _____.

A)​profit declaration
B)​​involuntary separation
C)​compensation
D)​voluntary separation
E)job evaluation

Question 72

With _____ pay structures, there are big differences from one pay level to another.​

A)​compressed
B)egalitarian
C)​hierarchical
D)​flat
E)​narrow

Question 73

Which of the following is an example of a subjective performance measure?

A)Behavioral observation scale
B)Sales quota
C)Production rate
D)Revenue
E)Customer complaint rate

Question 74

Jamie is a lower level employee at a company. He earns $5,000 a year, while those at a position higher than ​him earn $12,000 a year, and the managers above them earn $25,000 a year. The pay structures of this company vary greatly from one position to the other. This company has a(n) _____ pay structure.

A)​compressed
B)​even
C)​egalitarian
D)​​hierarchical
E)​commissioned

Question 75

In the context of pay-variability decisions, an ESOP is an _____.

A)equitable stock ownership plan
B)employee stock ownership plan
C)employee salary option program
D)equity in salary organizational plan
E)employer­subordinate organizational profit

Question 76

Which of the following is a feature of above-market wages?​

A)They attract under qualified job applicants.
B)​They decrease the rate of job acceptance.
C)They increase the time it takes to fill positions.
D)​They attract a very small pool of job applicants.
E)​​They increase the time that employees stay.

Question 77

While assessing the performance of his subordinates over the past year, a manager has rated all the employees under him as average. The best and the worst performers received the same rating. In this context, a _____ error has occurred.​

A)​recency
B)​central tendency
C)​leniency
D)​syntax
E)​contrast effect

Question 78

To improve traditional performance appraisal feedback sessions, it is recommended that managers:

A)avoid processes that are committed to future plans and changes.
B)combine developmental feedback and administrative feedback.
C)avoid using 360­degree feedback.
D)strengthen the grading aspect of performance appraisals.
E)​base performance appraisal feedback sessions on self­appraisals.

Question 79

​While assessing the yearly performance of the employees, a manager at LifeSmile Inc. has rated all of his employees as very good performers. Even the employees who performed badly and hardly met their targets were rated as very good performers. In this context, the manager at LifeSmile performed a(n) _____ error.

A)​syntax
B)​central tendency
C)​contrast effect
D)​elevation effect
E)​leniency

Question 80

The term _____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

A)salary
B)wage
C)benefit
D)fee
E)​compensation