Deck 5: Directive Listening Skills

Question 1

The goal of a feeling validation is to:

A) Uncover emotions that the client may be only partially aware of.
B) Convey to the client whether you think his or her emotional responses are appropriate.
C) Help the client identify his or her cognitive distortions.
D) Confront clients with the "invalid" nature of their emotions
E) All of the above

Answer 1

B

Question 2

Mickey wants to use an interpretive reflection of feeling. What would you tell him he needs to do first?

A) Offer an interpretation first
B) Wait until he has rapport, has listened well, and has evidence
C) Consult with a collateral informant
D) Get in touch with his own resentment of authority
E) Get his own therapy otherwise his interpretive reflections of feeling will be laced with countertransference

Answer 2

B

Question 3

Luis loves to use post-modern reframing techniques. Unfortunately, he uses it too soon because he doesn't adequately develop:

A) Rapport with his clients
B) An alternative hypothesis (or new frame) that is reasonable
C) The appropriate condescending attitude
D) All of the above
E) Both A and B are of possible

Answer 3

E

Question 4

Confrontation works best when it is used:

A) Right away during the initial clinical interview
B) When you have a working relationship with the client and ample evidence to demonstrate the client's emotional/behavioral discrepancies
C) When you start to feel annoyed with your client and want to set them straight
D) Confrontation is never a good idea and should not be used
E) Only A and C

Question 5

Immediacy involves an integration of here-and-now self-disclosure, confrontation, and _________.

A) Feeling reflections
B) Interpretations
C) Feedback
D) Paraphrasing
E) Summarization

Question 6

What is the simplest form of a trial interpretation?

A) Asking permission
B) Commenting on a discrepancy the client is exhibiting
C) Noticing a repeating pattern
D) Commenting on how a current behavior probably represents unresolved conflicts from childhood
E) Affirmation and sublimation

Question 7

What's the purpose of an interpretation?

A) To help something conscious become unconscious
B) To help something unconscious become conscious
C) To get clients in touch with their true sensory experiences
D) To validate client feelings
E) To stop clients from repeating adaptive behaviors

Question 8

Directives that are therapist-centered are designed to shift clients toward what they:

A) Really want from therapy
B) Are not yet talking about
C) Are planning to talk about
D) Talked about previously
E) Think the therapist wants them to talk about

Question 9

Which of the following is most representative about how the authors feel about questions?

A) Questions should be avoided. B. Questions are not the same thing as listening.
C) Asking questions can get in the way of gathering important information from clients.
D) All of the above.
E) Only B and C.

Question 10

Which of the following is NOT a type of a directive listening behavior?

A) Feeling validation
B) Interpretation
C) Agreement/Disagreement
D) Immediacy
E) Only a and b are directive listening behaviors

Question 11

Which of the following statements is NOT true about reframing?

A) It can help clients to view their problems or complaints from another perspective.
B) Clients may first respond to it with denial.
C) It is often used by psychoanalysts to uncover unconscious conflicts.
D) Interviewers should have a reasonable alternative hypothesis when using this technique.
E) All of the above are true

Question 12

Samantha is using lots of feeling validation with her clients. Her supervisor, Nelson, is concerned that she may create which of the following?

A) Narcissism in the client
B) Disagreement in the counseling relationship
C) Conflicts outside counseling with people who are less validating
D) Dependency on a validating therapist
E) A reduction in her clients' anxiety

Question 13

Which of these is a feeling validation?

A) "You feel sad about losing your mom"
B) "You wish you could change how things worked out between you and your mother"
C) "Underneath your sadness, I sense a little resentment"
D) "It's okay to feel sad about losing your mother. That's perfectly normal."
E) "There's just no replacing her."

Question 14

According to the text, directive listening behaviors facilitate

A) Client insight
B) Client talk
C) Client action
D) Client movement
E) Client growth

Question 15

What is the primary goal of confrontation?

A) To help clients face their fears
B) To uncover hidden emotions that the client may not be aware of
C) To enhance rapport between client and interviewer
D) To force your client to make a change in his/her behavior
E) To help clients perceive themselves and reality more clearly

Question 16

The goal of interpretive reflection of feeling is to:

A) Make clients feel heard.
B) Go deeper and uncover emotions that clients may be only partially aware of.
C) Convey to clients whether you think their emotional responses are appropriate.
D) Help clients identify their cognitive distortions.
E) All of the above

Question 17

Which statement best describes the difference between nondirective feeling reflections and interpretive feeling reflections?

A) Nondirective feeling reflections are used more by beginning interviewers, and interpretive feeling reflections are preferred by more experienced interviewers.
B) Nondirective feeling reflections reflect only what the client has said, whereas interpretive feeling reflections may include the interviewer's feelings.
C) Nondirective feeling reflections reflect only what the client has said, whereas interpretive feeling reflections may uncover hidden emotions.
D) Nondirective feeling reflections are more powerful and promote therapeutic breakthroughs.
E) None of the above

Question 18

Dr. Jay says to her client: "On one hand, you say you have compassion for your child, but on the other hand you continue to put her out in the hall where you force her to stand for three or more hours. How do you put that together?" What type of therapist technique is Dr. Jay using?

A) Condemnation
B) Reflection of meaning
C) An indirect question
D) Clarification
E) Confrontation

Question 19

Immediacy can be used for which purpose(s)?

A) As a means of confrontation
B) To lead clients toward specific action
C) As a means of expressing support
D) All of the above
E) None of the above

Question 20

Psychoanalysts say that timing is most important when using which of the following listening techniques?

A) Interpretation
B) Sensory-based paraphrase
C) Silence
D) Feeling validation
E) Timing is equally important for all of the above techniques.

Question 21

Which issues should you reflect on when using questions to lead clients?

A) If your colleagues (or some attorneys) were listening, would they consider your questions appropriate or inappropriate?
B) Are you leading your clients toward acting in a way that's consistent with your personal values?
C) Are you guiding your clients toward the absolute truths in human functioning?
D) Only A and B
E) None of the above

Question 22

Clarice's supervisor tells her to use fewer questions and more paraphrasing. When Clarice asks, "Why?," her supervisor says:

A) I'm worried that you're leading so much that your client won't be spontaneous.
B) You need to pressure your client more.
C) You need to take a more expert role.
D) Because your questions focus on the client, you're not getting your own interests and values into the room.
E) Your questions are over-valuing your client's perspective.

Question 23

Manny wants a client to provide a concrete behavioral example. What sort of interviewing behavior will he use?

A) Providing clarification
B) Confrontation
C) Asking questions
D) Nonverbal attending behaviors
E) Interpretation or reframing

Question 24

Which of the following is most true about questions?

A) They never put the client on the spot.
B) They are difficult to control.
C) They are too easy for clients to answer.
D) They give the counselor more control regarding the direction of the interview.
E) None of the above is true.

Question 25

You should be careful when you use Why questions in an interview because:

A) They can make the client defensive.
B) The client's personal motivation is none of your business.
C) They often elicit very intellectual responses.
D) All of the above are true.
E) Only A and C are true.

Question 26

Joan wants to ask a question to bring out the client's thoughts and feelings about a particular issue. Her best option would be to ask a question beginning with:

A) Did
B) Do
C) How
D) Why
E) None of the above

Question 27

Which of the following is a good guideline for using questions?

A) Use projective questions more often than open questions
B) Prepare your clients for questions
C) Avoid mixing questions with nondirective listening
D) Use questions to elicit intellectual responses
E) Only A and C

Question 28

"It must be tough hearing your parents argue with each other every night" is what type of question?

A) Indirect
B) Projective
C) Closed
D) Swing
E) It's not a question.

Question 29

Tom wants to ask questions that are likely to bring out the facts in a situation. What type of questions will he be asking?

A) Open
B) Closed
C) Swing
D) Indirect
E) Projective

Question 30

The Latina/o concept of Charlar refers to:

A) The initial charm needed to establish rapport
B) The idea that eating together facilitates connection with clients
C) Small talk
D) The rationale for avoiding inappropriate questions
E) None of the above

Question 31

Open questions usually begin with ________ or ___________.

A) How; why
B) What; how
C) Why; what
D) How; when
E) When; what

Question 32

"Can you tell me more about your relationship with your brother?" is what type of question?

A) Open
B) Closed
C) Indirect
D) Swing
E) Projective

Question 33

In which situation(s) can closed questions be particularly useful?

A) When trying to limit the verbal output of a client who is excessively talkative
B) When trying to elicit detailed information from a particularly quiet client
C) When conducting diagnostic interviews
D) All of the above
E) Only A and C

Question 34

Initially, you might avoid using swing questions with _____________ clients.

A) Elderly
B) Children and adolescents
C) Asian and African-American
D) Severely mentally ill
E) Males

Question 35

Which strategy or frame is recommended as a way for you to ethically ask leading questions?

A) A problem-solving frame
B) Charlar
C) Personalismo
D) Choice theory
E) Only B and C

Question 36

Which of the following is true about questions like, "Have you thought about leaving your husband?"

A) There's nothing wrong with this question
B) This is a leading question and could be unethical
C) This question is a manifestation of the counselor's values/beliefs and leads clients to take action and therefore is both risky and objectionable
D) This question is recommended as a method to help clients engage in problem-solving
E) Both B and C are true

Question 37

If you find out during an interview that a client grew up in the same neighborhood as you, what type of question should you definitely ask about the specific neighborhood?

A) What elementary school he or she went to
B) How he or she liked growing up in that area
C) What street he or she lived on
D) How long he or she lived in the area
E) You might not ask any questions about the neighborhood because doing so is more about your interests than the client's interests.