Deck 4: Nondirective Listening Skills

Question 1

What is meant by the statement: "You cannot not communicate?"

A) Communication is always happening
B) Communication only occurs through the verbal modality
C) Nonverbal communication is more powerful than verbal communication
D) You are communicating unless you tell someone, using words, that you've decided not to communicate
E) None of the above

Answer 1

A

Question 2

Compassion or lovingkindness meditation is associated with which of the following?

A) Improvements in auditory sensory skills
B) Thinning of the insula
C) Thickening of the insula
D) Decreased neural activity in the insula
E) Both b and d are true

Answer 2

C

Question 3

Proxemics and kinesics are terms associated with:

A) Vocal qualities.
B) National defense.
C) Accurate empathy.
D) Body language.
E) Verbal tracking.

Answer 3

D

Question 4

Which of the following is most consistent with Carl Rogers's view on what therapist qualities helps clients make changes in therapy?

A) Therapist listening skills
B) Therapist empathy skills
C) Therapist attitudes
D) Therapist listening behaviors
E) None of the above are true

Question 5

Which of the following is/are true regarding vocal qualities?

A) They are important in the expression and perception of emotion.
B) They may be referred to as paralinguistics.
C) They consist of loudness, pitch, rate, and fluency.
D) All of the above are true.
E) Only B and C are true.

Question 6

Which of the following best describe(s) attending behaviors?

A) Therapist behaviors that convey interest and concern to the client
B) Therapist behaviors that invite the client to speak openly and freely
C) Client behaviors that convey genuine interest in the therapy session
D) Both A and B
E) Both B and C

Question 7

Which of the following is/are true about positive attending behavior?

A) It usually opens up communication and encourages free expression.
B) It refers to the technique of saying as many positive things as you can about the client.
C) It serves as the foundation for effective listening.
D) Both A and C are true.
E) None of the above are true.

Question 8

Which of the following is NOT one of the three parts of the listening continuum?

A) Listening Neutrality
B) Nondirective listening behaviors
C) Directive listening behaviors
D) Directive action behaviors
E) There are really four parts to the listening continuum

Question 9

Excessive head nods, making too much or too little eye contact, overuse of mirroring, and constantly saying "Uh-huh" are all examples of what?

A) Poor verbal tracking
B) Negative attending behavior
C) Repetitive attending behavior
D) Inappropriate listening behavior
E) Positive attending behavior

Question 10

What does neurogenesis refer to?

A) The birth of neurons
B) The death of neurons
C) The transformation of neurons
D) Changes inside neurons associated with effective therapy
E) Changes inside neurons associated with effective medication treatment

Question 11

Why is nondirective listening also considered directive?

A) There aren't enough categories available to organize all the possible listening behaviors
B) Even when listening nondirectively, you can inadvertently or purposefully pay more attention to certain topics and therefore lead clients
C) Solution-focused therapists discovered this in the 1980s
D) Because of therapist unconscious countertransference
E) None of these are right

Question 12

Verbal tracking:

A) Involves sticking closely with client speech content.
B) Is a simple and easy procedure.
C) Involves keeping clients on track by directing them to relevant subjects.
D) Is only possible once the therapist knows the client very well.
E) All of the above are true.

Question 13

Mirroring is a technique that:

A) Involves consistency or synchrony between interviewer and client.
B) Is often used effectively by beginning interviewers.
C) May be perceived by clients as mimicking or mocking.
D) Both A and C are true.
E) Both A and B are true.

Question 14

According to the text, nondirective listening behaviors facilitate

A) Client insight
B) Client talk
C) Client action
D) Client movement
E) Client growth

Question 15

Which of the following is NOT one of the four categories of attending behavior?

A) Visual/eye contact
B) Vocal qualities
C) Verbal tracking
D) Reflection of feeling
E) Body language

Question 16

"Pacing the client" refers to:

A) Expressing the same emotions as the client throughout the interview.
B) Limiting the client's expression of negative emotions during an interview.
C) Speaking in a similar volume and tone to the client.
D) Speaking at a dissimilar rate or frequency of speech to the client.
E) None of the above.

Question 17

Negative attending behavior may consist of:

A) Any positive attending behavior taken to an extreme.
B) The persistent and excessive use of criticism.
C) Inattentive or distracting verbal or nonverbal behavior.
D) Both A and B
E) Both A and C

Question 18

What was recommended as an empathic attitude training regimen in the text?

A) Empathy is natural and so no such training regimen was recommended
B) Males need to participate in more activities that are socially defined as feminine
C) Developing an empathic listening practice and engaging in empathy development activities
D) Watching more dramatic love stories on television and in the movies and watching fewer action films/shows
E) Both b and d are true

Question 19

Which of the following is the best example of a nondirective listening response?

A) It looks like that is painful for you. Have some tea if you like. B. It looks like that is painful for you. Let's talk a bit more about when it all started.
C) It looks like that is painful for you. I bet it was painful for your mother as well.
D) If looks like that is painful for you.
E) A and C.

Question 20

Positive body language may include which of the following?

A) Relaxed but attentive posture
B) Leaning slightly away from the client
C) Facial expressions that match your feelings more than the client's feelings
D) All of the above
E) Only A and B

Question 21

Therapeutic silence is defined as well-timed silence that:

A) Respects the client's oneness
B) Facilitates client talk
C) Respects the client's emotional space
D) All of the above
E) Only B and C

Question 22

Why might silence be used as a technique in interviewing?

A) It puts pressure on clients to talk.
B) It allows for a cooling-off time.
C) It provides time for interviewers to consider their next response.
D) All of the above are true.
E) Only A and C are true.

Question 23

You may feel a pull to offer compliments or reassurance to clients. If so, you should keep the following in mind.

A) Compliments and reassurance are appropriate social behaviors, but may not be appropriate during a clinical interview
B) Compliments and reassurance are appropriate social behaviors and are also appropriate during a clinical interview
C) Compliments and reassurance are both techniques that should be used thoughtfully and in moderation
D) Only A and C
E) None of the above

Question 24

An awareness of a client's representational system will assist you in which nondirective listening technique?

A) The metaphorical paraphrase
B) The sensory-based paraphrase
C) Feeling validation
D) Therapeutic silence
E) None of the above

Question 25

Stan is obviously angry. His counselor wants to use a reflection of feeling. Which of the following is the best example of a reflection of feeling?

A) Stan, you look and sound angry
B) What's under the anger, Stan?
C) I hear anger Stan, but I can also feel the hurt under your anger
D) What you're feeling is anger Stan . . . and that's perfectly normal under these circumstances.
E) What happened, Stan, that makes you so angry?

Question 26

In the text, summarization is defined as:

A) An expanded clarification
B) An expanded reflection of feeling
C) An expanded confrontation
D) An expanded paraphrase
E) None of these

Question 27

Which of the following statements is NOT true about paraphrasing?

A) It involves rewording what the client has said.
B) It is a nondirective listening technique.
C) It involves overstating the feelings expressed by the client.
D) It can feel as if you are simply restating the obvious.
E) All of the above are true.

Question 28

A reflection of feeling response is also referred to as:

A) Empathy
B) Summary
C) Summarization
D) Clarification
E) Reflection of meaning

Question 29

When using reflection of feeling, emotional accuracy is your ultimate goal. However, if you miss the emotional target, it's better to miss with a(n) ________________ .

A) Overstatement
B) Understatement
C) Confrontation
D) Distraction technique
E) Validation

Question 30

Silence should be avoided in the following circumstances:

A) When the client tends toward extraversion.
B) When the client appears to be confused.
C) When the client appears to be withholding information.
D) When the client needs time to experience his or her emotions.
E) None of the above are true. Silence should not be avoided.

Question 31

If the client says: "I always feel anxious in the grocery store," and the therapist responds with: "Is it only in the grocery store that you feel anxious or do you feel that way in other places as well?" what technique is the therapist using?

A) Carl Rogers with a twist
B) A simple paraphrase
C) Metaphorical questioning
D) Feeling validation
E) None of the above

Question 32

Which of the following is an advantage of an interactive summary?

A) The interactive approach models a collaborative relationship
B) It places responsibility on clients to state what they think is important
C) It takes pressure off of the therapist to remember everything
D) All of the above
E) Only B and C

Question 33

Your first interview with Jack has had frequent uncomfortable silences, which you suspect stem from the fact that Jack is generally confused. Which of the following strategies would be most helpful to Jack?

A) Remain silent in order to evaluate just how confused Jack can become.
B) Be supportive and help Jack clarify and sort out important issues in his life.
C) Interpret Jack's silence as representing resistance to therapy.
D) Ask Jack to move on to another theme or area that is more important to him.
E) Both C and D

Question 34

Your client says: "I'm depressed all the time and I feel like ending it all," and then you respond with: "So you're depressed a lot of the time and you have sometimes felt like ending it all," what technique is the therapist using?

A) Nondirective reflection of feeling
B) Feeling validation
C) Simple paraphrase
D) Carl Rogers with a twist or an intentionally leading paraphrase
E) Summarization

Question 35

A clarification response is used to:

A) Help clients achieve greater insight
B) To check on and make clear for yourself and the client precisely what was said
C) To confront clients on the accuracy of their disclosures
D) To summarize what clients have said
E) Clarify whether getting therapy is a good fit for client expectations