Deck 15: Electronic and Telephonic Interviewing

Question 1

Monica is offering a non-FtF online nondirective reflection of feeling. Which of the following is she typing?

A) "U seem angry."
B) "Ur words say one thing but I can't help but think there's something else going on for u toohttps://storage.examlex.com/TB8250/11efa281_b9fe_d0ab_a836_8ff5b9e88edb_TB8250_00."
C) "When I imagine myself in ur shoes, I feel sad."
D) "Tho I'm not totally sure, there seems to be anger or resentment under what ur saying."
E) None of the above is a nondirective reflection of feeling.

Answer 1

"U seem angry."

Question 2

According to the text, for many citizens in the electronic age, non-face-to-face (FtF) contact is not only the norm, but a:

A) Preference.
B) Disadvantage.
C) Convenience.
D) Sign of Internet addiction.
E) Phenomenon restricted to a particular generation.

Answer 2

A

Question 3

Your classmate Archie is insisting there's no research on the effectiveness of online counseling. What can you tell him based on Hanley and Reynolds's 2009 meta-analysis?

A) Online treatments produce a very small, but significant positive response.
B) Online treatments are ineffective, just like he says.
C) Online treatments produced a moderate effect size (d = 0.53).
D) Online treatments are, in fact, more effective than face-to-face treatments.
E) Lie to him and say you don't know anything, but recommend that he actually read the chapter this time.

Answer 3

C

Question 4

Archie is a graduate student in the helping professions. He insists that he'll never offer online therapy because it doesn't allow for an interpersonal connection or therapy alliance. As a helpful (and informed) classmate, what should you tell him?

A) He's wrong because most clients report that the quality of online relationships is sufficient to create therapeutic change.
B) He's wrong because there hasn't been any research on the topic.
C) He's right because therapy alliances cannot be established online.
D) He's so smart he should be teaching others.
E) You shouldn't make any comment at all because Archie obviously didn't read the chapter.

Question 5

Crisis counseling hotlines are an example of which of the following?

A) Voice-only synchronous distance communication.
B) Text-only asynchronous communication.
C) Text-only synchronous communication.
D) Video-link synchronous distance communication.
E) Telepsychiatry.

Question 6

A strategy(ies) for dealing with the fact that you have no nonverbal cues when conducting online clinical interviews is/are:

A) Directly ask clients to describe their nonverbal experiences. B. Before the session, have clients complete a diagnostic and assessment procedures form.
C) Remain quiet until your client provides a written response.
D) Both A and B.
E) Both B and C.

Question 7

Which of the following is at the heart of ethical and effective clinical interviewing?

A) A good Internet connection.
B) A professional relationship built on interpersonal communication.
C) Psychoanalytic theory.
D) The payment of a fee for services.
E) The directive provision of advice or solutions.

Question 8

Which statement is the most accurate regarding the state of online or non-FtF counseling treatment outcomes research?

A) Research in this area is growing.
B) Much of the research is not particularly well-controlled.
C) Much of the research involves small sample sizes.
D) Much of the research doesn't include random assignment to treatment and control conditions.
E) All of the above are true.

Question 9

What strategy do Rummell and Joyce (2010) recommend using to establish your client's identity in a non-FtF environment?

A) Voice-only synchronous distance communication.
B) A challenge question.
C) A challenging question.
D) Secure sockets.
E) Simultaneous text and voice messaging.

Question 10

Rummell and Joyce (2010) suggest that therapists should provide verification of their credentials when working with a client via the Internet. What do the authors mention would be a good way for a therapist to do this?

A) Post a picture of yourself holding your state license online.
B) Post a testimonial from your old clinical supervisor.
C) Provide a link that takes people directly to your licensure status.
D) None of the above
E) Only A and B

Question 11

Within the online interviewing and counseling domain, how much impact do eye contact, body language, and vocal qualities have on the clinical encounter?

A) 100%
B) 75%
C) 50%
D) 25%
E) 0%

Question 12

Sameep is offering a non-FtF online confrontation. Which of the following is he typing?

A) "U seem angry."
B) "Ur words say one thing, but I can't help but think there's something else going on for u toohttps://storage.examlex.com/TB8250/."
C) "When I imagine myself in ur shoes, I feel sad."
D) "Tho I'm not totally sure, there seems to be anger or resentment under what ur saying."
E) None of the above is a nondirective reflection of feeling.

Question 13

Liz is offering a non-FtF online interpretive feeling reflection. Which of the following is she typing?

A) "U seem angry."
B) "Ur words say one thing, but I can't help but think there's something else going on for u toohttps://storage.examlex.com/TB8250/."
C) "When I imagine myself in ur shoes, I feel sad."
D) "Tho I'm not totally sure, there seems to be anger or resentment under what ur saying."
E) None of the above is a nondirective reflection of feeling.

Question 14

Which of the following statements is most accurate about telephonic diagnostic interviewing?

A) It has no reliability or validity.
B) It appears highly reliable, but generally invalid.
C) It appears highly valid, but there's poor reliability.
D) It has been shown to have adequate reliability and validity.
E) There's no good research on this new approach to diagnostic interviewing.

Question 15

Instant messaging is an example of which of the following?

A) Voice-only asynchronous communication.
B) Text-only asynchronous communication.
C) Text-only synchronous communication.
D) Video-link synchronous distance communication.
E) Telepsychiatry.

Question 16

Which of the following is the best description of what the research says regarding whether an adequate therapy alliance can be established in an online or non-FtF environment?

A) Therapy alliances cannot be established online.
B) Online therapy alliances are notoriously weak and unstable.
C) Most clients report feeling that the quality of online relationships is sufficient to create therapeutic change.
D) Online therapy alliances appear stronger than FtF alliances.
E) There is no research that addresses this issue.

Question 17

When is the best time to use a challenge question?

A) At the beginning of each session
B) Halfway through each session
C) At the end of each session
D) You should use a challenge question multiple times throughout the session
E) None of the above

Question 18

The authors make the point that "a paraphrase is a paraphrase is a paraphrase." Exactly what point are the authors trying to make?

A) Paraphrasing isn't used enough in either online or FtF interviewing.
B) A rose by any other name still smells the same.
C) No one really knows how to use the active listening skill of paraphrasing very well anymore.
D) The purpose and function of specific interviewer responses (e.g., paraphrase) remains consistent across various human communication delivery systems.
E) None of the above is true.

Question 19

Letter writing is an example of which of the following?

A) Voice-only asynchronous communication.
B) Text-only asynchronous communication.
C) Text-only synchronous communication.
D) Video-link synchronous distance communication.
E) Telepsychiatry.

Question 20

Which of the following treatment areas shows NO positive outcomes for telephone interventions?

A) Obesity
B) Insomnia
C) Clinical depression
D) Nicotine dependence
E) All of these have treatment outcomes support.

Question 21

The authors encourage online practitioners to gather _____________ feedback.

A) Direct
B) Indirect
C) Anonymous
D) General
E) Both A and C

Question 22

Which of the following is considered the general solution to many online interviewing and counseling problems?

A) A challenge question.
B) An adequate informed consent process.
C) Secure sockets.
D) Having a Facebook account.
E) Moving toward virtual communities, like Second Life.

Question 23

When minority people insert themselves into the online or internet culture, it's safe to conclude:

A) They've given up their cultural identity
B) They're hoping to move into the universal internet culture
C) They probably still retain cultural practices that online counselors should be sensitive to
D) They're trying to escape from cultural oppression
E) Both B and D

Question 24

Which of the following is true regarding online counseling with minors?

A) When doing counseling online having the child's legal guardian sign an informed consent is not necessary.
B) The child's legal guardian must be online with the counselor and child for all sessions.
C) The nature of privilege and confidentiality for minors varies from state to state.
D) Both B and C are true
E) Both A and B are true

Question 25

Which of the following is likely the best reference for finding a qualified online counselor?

A) A billboard
B) Your favorite search engine
C) National Directory of Online Counselors (NDOC)
D) TV advertisement
E) None of the above

Question 26

The authors suggest preparing the room for online clinical interviewing using which of the following strategies?

A) Create a detailed informed consent
B) Come up with a challenge question to check with the client about his/her personal privacy
C) Make sure the space you're working in is comfortable
D) All of the above
E) Only A and B

Question 27

Which of the following do the authors claim may be a problem with the detailed informed consent process that online therapists use?

A) It gives the client way too much unnecessary information.
B) It may adversely affect client views of online therapy.
C) It may start to confuse the therapist.
D) Both A and C
E) All of the above

Question 28

Which of the following multicultural communication standards and sensitivities could be integrated into non-FtF clinical interviewing?

A) Charlar
B) Familial piety
C) Familia
D) Spirituality
E) All of the above

Question 29

Which of the following might be included as a professional competency check for conducting online clinical interviewing?

A) An understanding of data security. B. Adequate typing speed and accuracy.
C) Strategies for dealing with flaming.
D) Only A and B.
E) Only B and C.

Question 30

Which of the following is another term for toxic disinhibition during online communication?

A) Overarousal
B) Emotional flaring
C) Flaming
D) Lightning
E) Wipeout

Question 31

Which of the following is NOT one of the foundational pieces that support clinical practice within any domain?

A) Education
B) Training
C) Supervision
D) Theoretical orientation
E) All of the above are foundational pieces that support clinical practice

Question 32

The text recommends which of the following technical interviewing responses for situations in which clients write something suggestive of violence in an online venue?

A) Immediate confrontation
B) Psychoeducation
C) Interpretive reflection of feeling
D) Urging
E) Clarification

Question 33

Which of the following is a way a therapist can protect suicidal non-FtF clients from a distance?

A) Collect identifying client information
B) Know about emergency services available in the client's location
C) Know the client's contact information
D) All of the above
E) Only A and C are important

Question 34

Which of the following is mentioned by the authors as a way to keep client information confidential?

A) Use a prearranged challenge question to ensure that a client is in an adequately private setting.
B) Always assume that someone is looking over your client's shoulder as you type.
C) Establish data encryption
D) Use a secure socket layer
E) All of the above

Question 35

Which of the following is considered in the text as perhaps the biggest threat to client confidentiality?

A) Online hacking.
B) Failure to secure online records.
C) Instant messaging on a professional consultation message board.
D) The potential presence of another person in the room or identity theft of a client by a close (and curious) family member or friend.
E) Lack of Internet experience.