Deck 7: Department Administration

Question 1

What are the three components of reimbursement?

A) Coverage, payment, and refund
B) Policy, procedure, and payment
C) Policy, coverage, and refund
D) Coding, coverage, and payment

Answer 1

Coding, coverage, and payment

Question 2

All of the following are leadership skill sets, EXCEPT

A) negotiations.
B) operations and change management.
C) marketing.
D) financial strategy.

Answer 2

marketing.

Question 3

Which hospital-based quality management tool involves the review of active or past patient medical records to assure proper and complete documentation?

A) Benchmarking
B) Open- or closed-chart reviews
C) Satisfaction surveys
D) Time studies

Answer 3

Open- or closed-chart reviews

Question 4

What are numeric or alpha and numeric combinations associated with specific descriptions of procedures that are the basis for payment for procedures and products?

A) Coding systems
B) Reimbursement systems
C) Coverage systems
D) Quality management systems

Question 5

When a leader celebrates and recognizes the accomplishments of team members, this leadership behavior is termed

A) encourage the heart.
B) inspire a shared vision.
C) enable others to act.
D) model the way.

Question 6

Which leader skill set requires the leader to appreciate and understand their role in the relationship between the organizational structure and culture?

A) Change management
B) Marketing
C) Law and ethics
D) Organizational behavior

Question 7

All of the following are problem-solving techniques or tools, EXCEPT

A) force field analysis.
B) brainstorming.
C) contingency diagram.
D) satisfaction survey.

Question 8

Licensure and certification are forms of

A) accreditation.
B) problem-solving techniques.
C) evaluation.
D) credentialing.

Question 9

A departmental and systematic approach to monitoring and evaluating the various aspects of a project, service, or facility to ensure that standards of quality are met defines

A) quality control.
B) quality assurance.
C) quality monitoring.
D) quality management.

Question 10

A term used with respect to third-party designation of an institution meeting criteria established by experts in the field is

A) registration.
B) certification.
C) credentialing.
D) accreditation.

Question 11

All of these provide quality guidelines for nuclear medicine, EXCEPT

A) American College of Radiology.
B) The Joint Commission.
C) American Society of Radiologic Technologists.
D) Nuclear Regulatory Commission.

Question 12

The leadership behavior that refuses to accept the status quo as the only alternative for the future is

A) model the way.
B) encourage the heart.
C) challenge the process.
D) inspire a shared vision.

Question 13

CPT codes used to describe nuclear medicine procedures are Category:

A) I.
B) II.
C) III.
D) IV.

Question 14

Which legal branch of the federal government has billing compliance program resources?

A) Office of Inspector General
B) Supreme Court
C) Drug Enforcement Agency
D) Food and Drug Administration

Question 15

Which term is defined as the aggregate of activities such as design analysis and inspection of defects to ensure adequate quality?

A) Quality improvement
B) Quality assurance
C) Quality control
D) Quality management

Question 16

What does the acronym SMART stand for?

A) Specific, measureable, assignable, realistic, and time-related
B) Systematic, manageable, accurate, reliable, and timely
C) Specific, manageable, assignable, representative, and trending
D) Systematic, measureable, accurate, reliable, and time-related

Question 17

The 4 P's of marketing are

A) production, promotion, placement, preparation.
B) preparation, production, practice, process.
C) product (service), pricing, place, promotion.
D) process, price, procurement, procedure.

Question 18

What are the first two digits for the CPT Category code for therapeutic nuclear medicine procedures?

A) 78
B) 79
C) 09
D) 10

Question 19

Leaders should develop and practice five specific behaviors, including all of the following, EXCEPT

A) encourage the heart.
B) inspire a shared vision.
C) enable others to act.
D) make models of others.