Deck 9: Building an Ethical Small Group

Question 1

______ listening leads to evaluation.

A) Appreciative
B) Ethical
C) Critical
D) Active

Answer 1

C

Question 2

All of the following are suggestions for resisting groupthink, EXCEPT ______.

A) divide regularly into subgroups
B) invite outsiders in
C) adopt a decision-making format
D) give the team strict time limits

Answer 2

D

Question 3

Roberto really wants the high grade that his group could receive if it does a quality class project. According to the collective effort model, he is motivated by ______.

A) high expectancy
B) high instrumentality
C) high valence
D) high conscientiousness

Answer 3

C

Question 4

Which of the following factors contribute MOST to the Abilene paradox?

A) fear of separation
B) real risk
C) action anxiety
D) negative fantasies

Question 5

All of the following are suggestions for addressing the ethical challenges of virtual teams EXCEPT ______.

A) create very large groups
B) set clear timelines and hold members to them
C) communicate frequently
D) establish a clear procedure for managing conflicts

Question 6

Which of the following is an outcome of substantive conflict?

A) anger
B) problem avoidance
C) escalating hostilities
D) thorough problem analysis

Question 7

______ is how desirable the outcome is for individual group members.

A) Expectancy
B) Instrumentality
C) Social loafing
D) Valence

Question 8

______ is used to describe the fact that individuals often reduce their efforts when placed in a group.

A) Social thinking
B) Groupthink
C) Social loafing
D) Social idea

Question 9

Which of the following was not a given suggestion for listening in a group?

A) pay close attention to individual words
B) compensate for emotion arousing words and ideas
C) ask questions
D) avoid interruptions

Question 10

The 911 operators demonstrate the importance of ______ listening.

A) active
B) discriminative
C) ethical
D) comprehensive

Question 11

Groups suffering from groupthink exhibit which of the following?

A) overanalyze the problem
B) do not reexamine a course of action when it is not working
C) engage in excessive conflict
D) fail to seek consensus

Question 12

Which of the following is not an element of small groups?

A) loyalty
B) interdependence
C) mutual influence
D) ongoing communication

Question 13

______ try to protect the group leader from unpleasant feedback.

A) Moral champions
B) Self-appointed mind guards
C) Lieutenants
D) Screeners

Question 14

Which of the following is not a positive outcome for substantive conflict?

A) thorough problem analysis
B) greater motivation to solve problems
C) increased group cohesion and cooperation
D) higher emotional intelligence

Question 15

______ (destructive) conflict is centered on the personal relationship between group members.

A) Substantive
B) Affective
C) Emotional
D) Cooperative

Question 16

______ is how much a person expects that his or her effort will lead to high group performance.

A) Expectancy
B) Instrumentality
C) Social loafing
D) Groupthink

Question 17

______ listening processes the verbal and nonverbal components of a message.

A) Discriminative
B) Critical
C) Appreciative
D) Comprehensive

Question 18

Who is the creator of groupthink theory?

A) Jerry Harvey
B) Steven Karau
C) Irving Janis
D) Christopher Neck

Question 19

______ is the belief that one's personal contribution and the group's collective effort will bring about the desired result.

A) Expectancy
B) Instrumentality
C) Social loafing
D) Valence

Question 20

______ listening is motivated by the need to understand and retain messages.

A) Active
B) Discriminative
C) Ethical
D) Comprehensive

Question 21

In groups marked by the ______, members mistakenly assume that silence means that everyone supports a proposal.

A) Abilene paradox
B) illusion of unanimity
C) Goleta effect
D) Golem effect

Question 22

______ is pursuing a failed course of action and is a consequence of mismanaged agreement.

A) Escalation of commitment
B) Social loafing
C) Groupthink
D) Teamthink

Question 23

A few people engaged in communication interaction over time, usually in face-to-face and/or computer-mediated environments, who have common goals and norms and have developed a communication pattern for meeting their goals in an interdependent manner is a definition of a ______.

A) large group
B) stationary group
C) dogmatic group
D) small group

Question 24

One of the consequences of mismanaged agreement is continuing to pursue a failed course of action, which is called ______.

A) escalation of confidence
B) escalation of leadership
C) escalation of action
D) escalation of commitment

Question 25

With ______, individuals keep their doubts about group decisions to themselves.

A) self-censorship
B) groupthink
C) autonomy
D) escalation of commitment

Question 26

In ______ conflict, participants argue about the proposal before the group.

A) comprehensive
B) argumentative
C) substantive
D) dogmatic

Question 27

______ help explain why those near the end of a project are more likely to spend additional funds to finish it.

A) Money pit theory
B) Sunk costs
C) Sinking ship
D) Money balancing

Question 28

In the ______, group members falsely believe that everyone supports a decision.

A) Abilene paradox
B) illusion of unanimity
C) Goleta effect
D) Golem effect

Question 29

Leaders can foster minority opinion and protect dissenters by ensuring groups are made up of members who are similar in their backgrounds and perspectives.

Question 30

______ groups are more productive than those with an individualistic or competitive focus.

A) Collaborative
B) Cooperative
C) Dogmatic
D) Relational

Question 31

Risk seeking is a factor-driving escalation.

Question 32

Action anxiety is one of the psychological factors that accounts for the ______.

A) Abilene paradox
B) illusion of unanimity
C) Goleta effect
D) Golem effect

Question 33

______ group members are those who are inflexible and claim to have all the answers.

A) Comprehensive
B) Argumentative
C) Substantive
D) Dogmatic

Question 34

Which of the following is not a characteristic of a cooperative group?

A) are positive about the task
B) retain more information
C) keep a long account of all grievances
D) more willing to take on difficult tasks and to persist in the face of difficulties

Question 35

Too much e-mail communication can lead to information ______.

A) breakdown
B) think
C) effect
D) overload

Question 36

______ refers to influencing our own thoughts, attitudes, and behaviors.

A) Self-leadership
B) Self-regulation
C) Self-efficacy
D) Self-confidence

Question 37

A(n) ______ establishes procedures for dealing with conflicts.

A) conflict covenant
B) argument
C) conflict talk
D) dogmatic conversation

Question 38

______ is typically considered the maximum size for a small group because beyond this number members can no longer communicate face to face.

A) Five
B) Ten
C) Twenty
D) Twenty-five

Question 39

Affective conflict promotes good group decisions.

Question 40

______ listening is motivated by the need to understand and retain messages.

A) Comprehensive
B) Argumentative
C) Substantive
D) Dogmatic

Question 41

Higher level moral reasoning is a positive outcome of substantive conflict.

Question 42

Describe the factors leading to social loafing.

Question 43

Raising team EI is an important leadership responsibility, which is accomplished largely through role modeling and establishing norms.

Question 44

Define "escalation of commitment."

Question 45

We act as discriminative listeners when we enjoy a song download from iTunes, a live concert, or a play.

Question 46

Control and evaluation can be communicated both verbally and nonverbally.

Question 47

Define comprehensive listening.

Question 48

Seeking areas of agreement is one of the suggestions to improve listening performance in a group setting.

Question 49

Give an example of a "sunk cost."

Question 50

In ethical problem-solving groups, therapeutic listening is more important than other types of listening.

Question 51

Both creativity and change are positive outcomes of substantive conflict.

Question 52

While every team is a group, not every group is a team.

Question 53

Name and explain the eight symptoms of groupthink.

Question 54

Arguing about specific words in order to clarify them is a suggestion to improve listening performance in a group setting.

Question 55

The Abilene paradox describes how groups reach false agreement.

Question 56

Leaders spend a great deal of their time in small groups.

Question 57

Explain the Abilene paradox and identify the factors that contribute to it.

Question 58

Identify five strategies for resisting groupthink.

Question 59

Conflict seems to be less common in virtual teams.

Question 60

Listening in a group is generally more difficult than listening in one-to-one conversations.

Question 61

What are the five dysfunctions of a team?

Question 62

Discuss the elements of a small group.

Question 63

What are the two components of group emotional intelligence?

Question 64

Define and give an example of therapeutic or empathetic listening.

Question 65

Define the Gunsmoke myth and give an example.