Deck 12: Communication Responsibilities

Question 1

Which of the following items is most appropriate for a meeting agenda?

A) Brainstorm to decrease patient cancellations
B) Report on recruitment efforts
C) Requests for vacation leave
D) Manager update on executive decisions

Answer 1

Brainstorm to decrease patient cancellations

Question 2

Which of the following is MOST important to developing listening skills?

A) Focus on the delivery of the message
B) Attend to distractions to the message
C) Form a preliminary opinion of the message
D) Mentally summarize the message

Answer 2

Mentally summarize the message

Question 3

What is a characteristic of root cause analysis?

A) Personal opinions are important to determining the cause
B) The cause is narrowed down to a single person
C) System flaws are the focus of possible causes
D) Alternative causes are easily eliminated

Answer 3

System flaws are the focus of possible causes

Question 4

Which of the following communication characteristics is most important to achieving a healthcare organization's goals?

A) Managers focus on formal communication
B) Filter out the negative and amplify the positive
C) Open, trusting communication
D) Punitive measures to decrease complaints

Question 5

How should the communication responsibility of healthcare managers be described?

A) Transfer information without filters
B) Minimize misunderstandings
C) Use "put it in writing" at every opportunity
D) Value formal over informal communications

Question 6

A manager should schedule and document a formal meeting with an employee for which of the following reasons?

A) Consistently meeting productivity goals
B) Identifying an improvement in scheduling
C) Complaints about a co-worker
D) Return from extended sick leave

Question 7

Which of the following actions is most likely to enhance a presentation?

A) Variety in format of each slide
B) A picture on every slide
C) Fit the time to the amount of content
D) Use slides to make quick points