Deck 2: Managers and Leaders in Contemporary Healthcare Organizations

Question 1

Which type of follower is a healthcare leader most likely to prefer during an unpopular merger with another organization?

A) Bystander
B) Participant
C) Activist
D) Die hard

Answer 1

Participant

Question 2

Which of the following characteristics best describes the mechanistic model of organization?

A) Flexible streams of communication
B) Chain of command decision making
C) Employee controlled work processes
D) Vague job descriptions

Answer 2

Chain of command decision making

Question 3

How does a person become an influential manager?

A) Make choices for people in their best interest
B) Reach mutual agreements with people
C) Tell people what to do to maintain control
D) Listen, but independently make decisions

Answer 3

Reach mutual agreements with people

Question 4

Healthcare mid-level managers are most likely to assume which role of managers?

A) Monitor
B) Producer
C) Innovator
D) Broker

Question 5

Where on the mechanistic-organic continuum would healthcare managers place their organizational model when controlling costs becomes more important than employee satisfaction?

A) Extreme mechanistic
B) Towards extreme organic
C) Leaning towards mechanistic
D) Learning towards organic

Question 6

Which of the following statements is true about management in the mid 20^th century?

A) Psychological approaches to management arise
B) Theory X contributes the view of workers as highly motivated
C) Drucker replaces management by objectives with Theory Y
D) The search for one correct way becomes the management agenda

Question 7

What should healthcare managers do about in-groups?

A) Create new in-groups for particular tasks
B) Become a member of each one
C) Encourage inclusion of everyone
D) Take no action

Question 8

Managers who are competitive and create friction among the other managers in organizations are driven by the need for what kind of power?

A) Affiliative power
B) Fiscal power
C) Institutional Power
D) Personal Power

Question 9

Which of the following roles best describes a lateral leader?

A) Coach
B) Controller
C) Director
D) Organizer

Question 10

Which level of interaction is effective for the typical daily healthcare communication needed to accomplish the goals of patients and organizations?

A) Level 1
B) Level 2
C) Level 3
D) All 3 levels equally

Question 11

What is your perspective of leadership if you believe a good leader seeks fair and open discussions to achieve an organization's goals through compromise?

A) Person perspective
B) Results perspective
C) Position perspective
D) Process perspective

Question 12

Which of the following statements is true about management in the late 20th century?

A) Systems are viewed as closed and rigid
B) The importance of setting work objectives diminishes
C) People and processes evolve as parallel concepts
D) Leadership becomes a key management concept

Question 13

Which of the following statements is true about organizational culture?

A) Organizational culture changes as employees come and go
B) Organizational culture emphasizes internal work processes
C) Organizational culture promotes stability and predictability
D) Organizational culture is best understood by direct observation

Question 14

Which of the following statements is true about work in the early 20^th century?

A) Leaders were educated at major European universities
B) Work was standardized and workers were trained for specific tasks
C) Mary Parker Follett develops a rational theory of management
D) Hawthorne studies of work were discredited as coercive