Deck 6: Nonverbal Communication: Messages Beyond Words

Question 1

Katrina is trying everything she can think of to avoid giving Ivan the idea that she is interested in him romantically.She is avoiding Ivan,saying less than usual,avoiding eye contact,etc.The problem for Katrina is that Ivan isn't getting the message despite her effort.Why isn't Ivan receiving Katrina's message?

A) Nonverbal communication is ambiguous.
B) Nonverbal communication serves many functions.
C) Nonverbal communication is highly influenced by culture and gender.
D) All nonverbal behaviour has communicative value.

Answer 1

C

Question 2

In the "Observing What You See" reading in Chapter 6,the author details how she made inferences about a student she observed in a cafeteria.What is the main point of this reading?

A) You can infer many things from people's nonverbal behaviour.
B) Young people are more nonverbally expressive than older adults.
C) Inferences based on nonverbal behaviour must be treated with caution.
D) Nonverbal behaviour is an accurate way to gain information about other people.

Answer 2

A

Question 3

In the "Observing What You See" reading in Chapter 6,the author details how she made inferences about a student she observed in a cafeteria.What does she conclude?

A) She was able to figure out as much about the student from his nonverbal behaviour as from speaking with him.
B) In order to accurately infer things about a person based on their behaviour, you need to have extrasensory powers.
C) Observing the student's nonverbal behaviour and communication told her little about his personal life or philosophies.
D) After watching the student for about a week, she still couldn't make very accurate inferences, so she had to speak with the student at a party they both attended to find out more.

Answer 3

C

Question 4

Daniel is a First Nations student at a university.He grew up in his community and still lives there.He has run into conflict with a professor because he avoids eye contact with the professor and says very little.Considering his background,what does Daniel's behaviour most likely indicate?

A) respect
B) boredom
C) confusion
D) inattentiveness

Question 5

When you simultaneously express different or contradictory messages with your verbal and nonverbal behaviours,what type of messages are you sending?

A) discordancies
B) disfluencies
C) incongruencies
D) mixed messages

Question 6

Gord and Tara work at a social services agency together.Gord is bored and looks out the window when Tara tells him about a challenging client she is working with.What nonverbal function is Gord demonstrating?

A) accenting
B) complementing
C) regulating
D) substituting

Question 7

What does nonverbal behaviour generally express?

A) what people think
B) content messages
C) meta-messages
D) relational messages

Question 8

What nonverbal function is demonstrated by the nonverbal behaviour of smiling at a friend as you say "come on over here"?

A) accenting
B) complementing
C) regulating
D) substituting

Question 9

What is characteristic about men's nonverbal behaviour?

A) They gesture more often than women do.
B) They require more personal space than women.
C) They make more eye contact with conversational partners than women do.
D) They are more likely than women to face conversational partners head on.

Question 10

When does your nonverbal behaviour have no communicative value?

A) when it is done unintentionally
B) when it repeats what you say verbally
C) when it contradicts what you say verbally
D) when you hide what you are really feeling

Question 11

What is characteristic about nonverbal communication across cultures?

A) Distance patterns are similar.
B) Patterns of eye contact vary.
C) Amount of touch needed is universal.
D) Emblems have a wide range of meanings.

Question 12

What is a characteristic of nonverbal behaviour?

A) clear and unambiguous
B) primarily relational
C) has communicative value
D) less important than verbal skills

Question 13

Which of the following is a component of nonverbal communication?

A) language
B) mediated communication
C) sign language
D) volume, rate, and pitch of speech

Question 14

What percentage of the emotional impact of a message can be attributed to nonverbal communication?

A) 33
B) 50
C) 65
D) 93

Question 15

Which of the following pairs are functions of nonverbal communication?

A) accenting and intensifying
B) adding and substituting
C) complementing and detracting
D) repeating and contradicting

Question 16

John points down the hall when giving directions to the nearest washroom.What is this an example of?

A) accenting
B) complementing
C) repeating
D) substituting

Question 17

What is the nonverbal function that is equivalent to using boldface or underlining in print?

A) accenting
B) complementing
C) regulating
D) substituting

Question 18

What is characteristic of women's nonverbal behaviour?

A) Women are less vocally expressive than men.
B) Women use more expansive gestures than men.
C) Women are more likely than men to lean forward in conversations.
D) Women make more eye contact with conversational partners than men.

Question 19

Which term refers to a nonverbal behaviour that is inconsistent with a verbal message?

A) contradicting
B) mixed messages
C) confounding
D) leakage

Question 20

What has research into nonverbal communication across cultures revealed?

A) All facial expressions are innate.
B) Few nonverbal behaviours are universal.
C) Smiles and laughter are a universal signal of positive emotions.
D) Sour expressions convey displeasure in some cultures and pleasure in others.

Question 21

When is nonverbal evidence of lying most likely to occur?

A) when the deceiver has not rehearsed the deception
B) when the deceiver doesn't know other people are watching
C) when the deceiver has no strong feelings about the deception
D) when the deceiver does not feel anxious or guilty about the lies

Question 22

What is the act of shaking your head in disagreement an example of?

A) adaptors
B) emblems
C) gestures
D) illustrators

Question 23

Which term refers to a nonverbal behaviour that signals the untruthfulness of a verbal message?

A) leakage
B) mixed message
C) deception cues
D) contradicting

Question 24

What is kinesics the study of?

A) personal distances
B) nonverbal behaviour
C) body position and motion
D) efficient movement in sports

Question 25

You have turned to the side and slightly away from another person to signal that you are finished talking with them.What is this an example of?

A) body orientation
B) gesture
C) posture
D) proxemics

Question 26

What can nonverbal regulators signal?

A) a mixed message
B) a word to be emphasized
C) agreement or disagreement
D) the desire to end a conversation

Question 27

According to your text's discussion of a study of college students,what was one way a wink was interpreted?

A) as a sign of confidence
B) as an expression of thanks
C) as an expression of affirmation
D) as an invitation to more social interaction

Question 28

Which term refers to nonverbal behaviours that accompany and support verbal messages?

A) emblems
B) adaptors
C) gestures
D) illustrators

Question 29

Rich gives Shawn the thumbs up sign.What is this an example of?

A) accenting
B) substituting
C) regulating
D) complementing

Question 30

Kim nods as Ruth tells her about a challenging client she worked with earlier in the day.What is this an example of?

A) regulating
B) complementing
C) accenting
D) substituting

Question 31

What type of nonverbal behaviour is included in kinesics?

A) vocal pitch
B) voice tone
C) posture
D) touch

Question 32

In nonverbal communication,what do studies of leakage deal with?

A) behaviours of illness
B) deception cues
C) environmental issues
D) innate behaviours

Question 33

Which emotion is the most difficult to identify from body posture?

A) anger
B) disgust
C) happiness
D) sadness

Question 34

You are a social worker at a community youth organization.Your co-worker insists that she is interested in what you are saying,but she keeps looking out the window while you speak.What does her behaviour mean?

A) She is telling a lie.
B) She is bored with the conversation.
C) She is noticing something out the window.
D) You can't be certain of what it means.

Question 35

Which term refers to a nonverbal behaviour that reveals information a communicator does not disclose verbally?

A) deception cues
B) leakage
C) contradicting
D) mixed message

Question 36

Victoria is lying to her boss about why she was late with her project.Her boss notices that her voice is higher pitched than usual.What is her higher pitched voice an example of?

A) contradicting
B) mixed messages
C) leakage
D) kinesics

Question 37

What can you infer from a stranger's smile?

A) They are happy.
B) They are faking something.
C) They want to communicate.
D) You don't know what it means.

Question 38

What nonverbal function is illustrated by vocal intonation patterns,audible breaths,eye contact patterns,and pauses in a conversation?

A) accenting
B) regulating
C) contradicting
D) complementing

Question 39

Which term refers to deliberate nonverbal behaviours with precise meanings known to virtually all members of a cultural group?

A) emblems
B) adaptors
C) gestures
D) illustrators

Question 40

Safeway workers were asked to smile and make eye contact with customers.What did customers often assume about these workers?

A) They were faking it.
B) They were flirting.
C) They were happy.
D) They were overconfident.

Question 41

Which term refers to the nonverbal behaviour that uses stammering or "uh,um,er" in conversation?

A) vocal fillers
B) hesitations
C) leakage
D) microexpressions

Question 42

What is a microexpression?

A) a brief comment
B) a brief emotional outburst
C) a subtle nonverbal behaviour
D) a split-second facial expression

Question 43

What statement best describes the messages the eyes communicate?

A) The eyes send involvement messages.
B) The eyes do not send significant nonverbal messages.
C) Nonverbal messages of the eyes are different based on culture.
D) The eyes send noninvolvement messages.

Question 44

Who is most likely to receive a negative response when approaching a passerby in public?

A) a stranger wearing a uniform
B) a friend wearing sloppy clothing
C) a stranger wearing casual clothing
D) a stranger wearing formal business clothing

Question 45

According to social scientists,what is an example of an emblem?

A) brushing your hair
B) crossing your legs
C) leaning back in your chair
D) putting your index finger over your lips

Question 46

What have studies of physical attractiveness demonstrated?

A) There is no difference in the treatment of attractive and unattractive people.
B) Men who are attractive have more advantages than women who are attractive.
C) Both men and women whom others find attractive are rated as being more sensitive, kind, strong, sociable, and interesting.
D) Unattractive people have greater career success.

Question 47

According to your text,which statement best summarizes the research done on the voice?

A) People respond best to communicators who speak at the same rate they do.
B) Having an attractive voice confers no real social advantage in the short term.
C) Communicators who speak loudly and without hesitations are viewed as more truthful than those who pause and speak quietly.
D) When vocal elements contradict the verbal message, people will usually judge the speaker's intention from the words, not the voice.

Question 48

What is the increased use of adaptors often a sign of?

A) discomfort
B) flexibility
C) inferiority
D) power

Question 49

In "The Look of a Victim" in Chapter 6,prison inmates rated the assault potential of videotaped pedestrians.What was the major characteristic of potential victims that the inmates used to determine easy targets for muggings?

A) their clothing
B) their hairstyles
C) the way they walked
D) the way each they had looked at the attacker beforehand

Question 50

You are a police officer who is looking for a suspect in a shoplifting case.You come upon a group of youth and you ask if any of them saw anyone running away from the mall.The youth say no but when you first asked the question,you noticed that one person's eyes widened briefly.What is this an example of?

A) microexpression
B) a deception cue
C) eye communication
D) haptics

Question 51

Which term refers to movements in which one part of the body grooms,massages,rubs,holds,fidgets,pinches,picks,or otherwise manipulates another part?

A) emblems
B) adaptors
C) gestures
D) illustrators

Question 52

What is haptics the study of?

A) voice
B) touching
C) eye movement
D) body movement

Question 53

What is a manipulator?

A) a type of leakage
B) a category of gestures
C) a nonverbal control behaviour
D) a deceptive nonverbal behaviour

Question 54

In our culture,nodding your head up and down is a deliberate nonverbal behaviour with a very precise meaning of "yes." What term refers to this type of behaviour?

A) adaptor
B) confirmator
C) emblem
D) nonlinguistic code

Question 55

Which term refers to the many ways the voice communicates,including tone,speed,pitch,number and length of pauses,and volume?

A) modulators
B) nonvocals
C) paralanguage
D) proxemics

Question 56

According to research,what increases positive impressions,task compliance,and even the tips a waiter receives?

A) eye contact
B) proxemics
C) smiling
D) touch

Question 57

Clara pauses while talking to her boss as she contemplates on how she will explain why she is late to work.What is this an example of?

A) vocal filler
B) deception cue
C) unintentional pause
D) paralanguage

Question 58

You were recently promoted to a nursing supervisor position.You meet a nursing student on placement in your unit and you notice that she is standing rigidly straight as she speaks with you.What is the most likely meaning of her posture?

A) She admires you.
B) She is relaxed and at ease with you.
C) She views you as having a lower status than she has.
D) She views you as having a higher status than she has.

Question 59

Clothing is perceived to convey messages about the wearer's characteristics.Which characteristic is least likely to be perceived from their clothing?

A) current mood
B) educational background
C) moral character
D) trustworthiness

Question 60

Jamie is a social worker at the hospital.She visits a female patient to make sure she is ok and the patient's husband stands very close to Jamie.This makes Jamie uncomfortable.What reason explains Jamie's discomfort?

A) Jamie is worried the husband finds her attractive.
B) Jamie feels threatened by the husband.
C) He has violated the public distance spatial zone.
D) He has violated the personal distance spatial zone.

Question 61

David is a nursing student on placement at a seniors' home.He has worked with two different doctors and one doctor is much more effective at getting the patients to be very open and disclose a lot of information as opposed to the other doctor.Which reason best explains why one doctor is more effective?

A) The doctor spends a lot of time with his patients.
B) The doctor explains things well to his patients.
C) The doctor uses a lot of direct eye contact with the patients.
D) The doctor is friendly and makes small talk with the patients.

Question 62

Which statement best describes the relationship between time-related behaviour and communication?

A) Time spent together is less important than some other nonverbal behaviours to relational satisfaction.
B) Time spent together is important but the time taken to respond to an email is not important in a relationship.
C) Time spent together is important and time taken to respond to an email is important.
D) Frequent, quick replies to texts and emails makes up for deficits in time spent together.

Question 63

Ami hasn't completed her paper for her Interpersonal Communications class and it is due today.Ami comes up with an elaborate story for her professor.Ami's professor suspects that Ami is lying because she changes her story and she is speaking very softly.What is Ami's behaviour an example of?

A) contradicting
B) mixed messages
C) leakage
D) regulating

Question 64

Which of the following best describes Hall's social distance zone?

A) skin contact to 45 centimetres
B) 45 centimetres to 1.2 metres
C) 1.2 to 3.6 metres
D) outward from 3.6 metres

Question 65

Summer is studying for a test for her Child and Youth Worker program.She has decided to wear a certain perfume while she studies and she will wear the same perfume when she writes the test.Why is she doing this?

A) The smell of the perfume calms her test anxiety.
B) She likes how the perfume smells.
C) She hopes the perfume will attract the attention of a fellow student she has a crush on.
D) Smell is associated with memory and it can help us recall information.

Question 66

What does the term chronemics refer to?

A) how people use age
B) how people use colour
C) how people use space
D) how people use time

Question 67

Evan uses the same locker every time he goes to the gym.What is this an example of?

A) territoriality
B) proxemics
C) chronemics
D) olfactics

Question 68

According to Annie Donnellon,what is the most important advice for communicating with visually-impaired people?

A) Say your name.
B) Speak clearly with expression.
C) Tell them when you're leaving.
D) Briefly describe when something visual is happening.

Question 69

Nancy had a very successful job interview.Which of the following did she likely do that her competitors didn't do?

A) She had a higher level of education than her competitors.
B) She had better references than her competitors.
C) She smiled and nodded more than her competitors.
D) She had more work experience than her competitors.

Question 70

Which of the following best describes Hall's public distance zone?

A) skin contact to 45 centimetres
B) 45 centimetres to 1.2 metres
C) 1.2 to 3.6 metres
D) outward from 3.6 metres

Question 71

Which of the following is the closest of Edward T.Hall's proxemic zones?

A) intimate distance
B) personal distance
C) skin contact
D) touching distance

Question 72

How is nonverbal communication related to perception?

A) People who perceive better exhibit more nonverbal behaviours.
B) Cultural factors influence how we perceive much nonverbal behaviour.
C) We can't perceive most nonverbal behaviours without verbal explanation.
D) We perceive only the nonverbal behaviours in others that we exhibit ourselves.

Question 73

When communicating via email with your colleagues,which guideline will best help you maintain good working relationships?

A) Respond to emails after you have completed your important tasks.
B) Respond in a timely manner.
C) Respond to emails once a week.
D) Talk to your colleagues instead of responding to their emails.

Question 74

Mark Knapp coined the term "unliving rooms".What is characteristic of these rooms?

A) People rarely go in them.
B) No one touches one another in them.
C) The surroundings discourage users from relaxing.
D) The colours and furnishings depress the mood of users.

Question 75

According to your textbook,students learn more from teachers who do practise a particular communication skill.What do these teachers do?

A) They use effective nonverbal communication.
B) They speak clearly when teaching.
C) They spend time with students outside of class.
D) They listen to student concerns.

Question 76

Which of the following best describes Hall's personal distance zone?

A) skin contact to 45 centimetres
B) 45 centimetres to 1.2 metres
C) 1.2 to 3.6 metres
D) outward from 3.6 metres

Question 77

Amber is late responding to an email from her colleague who works in a different city.How is her colleague likely to perceive this?

A) Her colleague won't notice.
B) It may impact her colleague's feelings of trust towards Amber.
C) It will likely be viewed positively by her colleague.
D) Her colleague will keep emailing Amber until she receives a reply.

Question 78

What are Hall's distance zones?

A) intimate, personal, social, and public
B) intimate, nonintimate, social, and public
C) open, blind, hidden, and unknown
D) personal, impersonal, social, and public

Question 79

What does proxemics study?

A) the way people use time
B) the way people use space
C) the way people use words to transmit messages
D) the way people use interpret ambiguous messages

Question 80

Vlad is looking to buy a new home.He is very drawn to one house in particular where the owners had baked bread before Vlad looked at the home.What is influencing Vlad?

A) territoriality
B) proxemics
C) chronemics
D) olfactics