Deck 14: Teamwork

Question 1

How does working in teams affect individuals?

A)The team can satisfy important personal needs, such as affiliation and esteem.
B)Individual team members receive fewer raises and promotions because teams get the credit.
C)Team members are often isolated from the larger company and know little about it.
D)Many individuals report feeling lonelier after they begin to work in teams.
E)Teams often become too insular, so individuals fail to develop useful networks.

Answer 1

A

Question 2

Teams that work on long-term projects but disband once the work is completed are known as ________ teams.

A)parallel
B)management
C)traditional work
D)project and development
E)transnational

Answer 2

D

Question 3

Team cohesiveness, while it contributes to member satisfaction, has shown little benefit to outputs in terms of quality or productivity.

Answer 3

False

Question 4

Teams should be empowered, or they will revert to making safe, traditional decisions.

Question 5

Horatio just joined a team of people who come from different units in his organization. The team's primary task is to recommend to the top management valuable uses for the waste materials generated in the manufacturing processes. Although the team meets twice per week, the members continue to work within the usual organizational structure. The temporary team that Horatio has joined is a

A)work team.
B)working group.
C)project group.
D)project team.
E)parallel team.

Question 6

Which of the following types of teams faces the greatest challenges to building trust, cohesion, and team identity, and to overcoming team member isolation?

A)project and development teams
B)parallel teams
C)autonomous work teams
D)self-designed teams
E)virtual teams

Question 7

Teams that operate separately from the regular work structure of a firm on a temporary basis are known as ________ teams.

A)management
B)parallel
C)self-designing
D)self-managed
E)transnational

Question 8

The productive output of a team should be acceptable to the customers, inside or outside the organization, who receive the team's goods or services.

Question 9

Teams do not function in a vacuum; it is crucial to know how to deal with people outside the group.

Question 10

A project and development team is defined as a team that

A)provides direction to the subunits under their jurisdiction and integrates work among subunits.
B)focuses on activities such as manufacturing, assembling, selling, or providing service.
C)is physically dispersed, and members communicate electronically more than face to face.
D)works toward a one-time product, disbanding once the work is completed.
E)is composed of multinational members whose activities span multiple countries.

Question 11

Which of the following best describes the characteristic of a management team?

A)It coordinates and provides direction to the subunits under its direction.
B)It is a work team composed of international members.
C)It is a team that communicates electronically rather than face to face.
D)It coordinates and provides directions to the subunits under its jurisdiction.
E)It operates separate from the regular work structure of the organization.

Question 12

Teams that make or do things, such as manufacture, assemble, sell, or provide service, are known as ________ teams.

A)work
B)project
C)parallel
D)management
E)transnational

Question 13

Which of the following is true of parallel teams?

A)They are responsible for making goods or doing services.
B)They contain members from different units or jobs.
C)They operate as a part of the formal organizational structure.
D)They work on long-term projects.
E)They possess the authority to act.

Question 14

When teams are geographically dispersed, team members tend to experience more trust and less conflict.

Question 15

Which of the following is true of work teams?

A)They are responsible for making goods or providing services.
B)They work to solve a particular problem that the company currently faces.
C)They are not a clear part of the formal organizational structure.
D)They operate separately from the regular work structure of the firm on a temporary basis.
E)They have temporary members from different units and do work that is not normally done.

Question 16

Which of the following statements about teams is true?

A)Teams are good for innovation, but they reduce productivity.
B)Working in teams tends to be slower than working independently.
C)Teams can be powerful forces for creativity and change.
D)Working in teams tends to lower employees' esteem.
E)Teams can be powerful forces for quality, but they are expensive.

Question 17

Work groups composed of members from across the globe whose activities span multiple countries are referred to as

A)self-designing teams.
B)transnational teams.
C)quality circles.
D)transformational teams.
E)management teams.

Question 18

Work teams, when they exist, are typically not a part of the formal organization structure.

Question 19

Teams can contribute to an organization through

A)the elimination of conflict.
B)the relaxation of safety rules.
C)flexible HR policies.
D)productivity gains.
E)modernism.

Question 20

Which of the following is characterized by the absence of managerial responsibilities?

A)transactional teams
B)management teams
C)project teams
D)development work groups
E)traditional work groups

Question 21

"Alvin, I'm able to announce to you today that you have been tasked to work on the concept team for the next-generation electric car-something that has been a goal of yours for several years. This team will work together for about three years or longer, and it is comprised of experts in various fields. You will supply the expert knowledge in electronics, and others will bring expertise in battery technologies, suspension, drive train, body style, etc." Alvin has been assigned to a(n)

A)focus group.
B)project and development team.
C)quality circle.
D)staff department.
E)interest group.

Question 22

Transnational teams tend to be ________ teams.

A)work
B)project and development
C)parallel
D)management
E)virtual

Question 23

Consolidated Enterprises has appointed a team to recommend solutions to the problem of high employee turnover. The team does not have the authority to implement any of its suggested changes. What kind of team is this?

A)project and development
B)parallel
C)management
D)virtual
E)transnational

Question 24

Which of the following describes a collection of people who work in the same area or have been drawn together to undertake a task without achieving significant performance improvements?

A)a division
B)a working team
C)a working group
D)a virtual team
E)a parallel team

Question 25

Which of the following types of teams has the most freedom in making decisions about the execution of tasks and about the team itself?

A)self-managing teams
B)autonomous work groups
C)traditional work groups
D)high-performance work teams
E)self-designing teams

Question 26

Compared to traditionally managed teams, self-managed teams typically have

A)greater productivity and lower costs.
B)greater productivity and higher costs.
C)equal productivity and lower costs.
D)less productivity and lower costs.
E)less productivity and higher costs.

Question 27

Groups that are similar to self-designing teams but without control over the design of the team or its tasks are known as

A)autonomous work groups.
B)parallel teams.
C)traditional work groups.
D)transnational teams.
E)management teams.

Question 28

Which of the following describes a self-managed team?

A)Workers are trained to do all or most of the jobs in their unit.
B)Members decide for themselves the composition and tasks of the team.
C)Compensation depends solely upon the team's profitability.
D)Workers rely on management decisions.
E)Workers have control over the design of the team.

Question 29

"My direct reports will be Petra as marketing manager, Mandi as R&D manager, Bill as engineering manager, Buddy as projects manager, Hernando as procurement manager, and Carl as construction manager. We've worked together for years, and no one is better than these professionals. They will lead their respective subunit departments, work together in an integrated fashion, and support my business unit very effectively," said Bruce Edwards, Executive Vice President for Advanced Technologies. These people represent Bruce's

A)parallel team.
B)focus group.
C)traditional work group.
D)management team.
E)interest group.

Question 30

Which of the following is not generally true of self-managed teams?

A)They are autonomous groups.
B)They are development teams.
C)They are a type of work group.
D)Their members are trained to do most of the jobs in a unit.
E)They make decisions that used to be made by frontline supervisors.

Question 31

"Kyoshi, I'm going to put you in charge of the production team for our first shift, and your team will be fully responsible for our entire production process and the products made during that shift. Your team will make decisions and be responsible for a complete range of tasks, including purchasing of materials, oversight of quality control, maintenance, and shipping." Kyoshi will be leading a work team called

A)a traditional work group.
B)a quality circle.
C)an autonomous work group.
D)a project and development team.
E)a parallel team.

Question 32

________ work groups control decisions about and execution of a complete range of tasks and are fully responsible for an entire product or an entire part of a production process.

A)Management
B)Traditional
C)Parallel
D)Virtual
E)Autonomous

Question 33

Abdul was part of a team that took six months to design a new solar-powered clock. When the product was finished, the team disbanded. What kind of team was it?

A)work
B)project and development
C)parallel
D)management
E)transnational

Question 34

Eldridge was facing the most difficult project management challenge in his career. He would be heading up a team to design a complicated new software application. His team would be a "virtual" team. Thus, his team would

A)be transparent in terms of performance.
B)coordinate and give direction to the subunits under their jurisdiction.
C)operate separately from the regular work structure.
D)be physically dispersed and typically communicate electronically.
E)not need resources.

Question 35

Ted's manager told him, "This project management role will be a real stretch for you. One of the challenges will be communicating effectively with your project team because many of them live in different countries and different time zones around the globe. Indeed, you certainly have a ________ team."

A)mono-culture
B)mono-ethnic
C)transparent
D)transnational
E)parallel

Question 36

Henri's group is in the process of deciding on the ground rules that will govern group behavior. Which stage is his group at?

A)storming
B)forming
C)norming
D)performing
E)reforming

Question 37

A(n)________ differs from a self-managed team in that the former has no managerial responsibilities.

A)transnational team
B)autonomous work group
C)traditional work group
D)virtual team
E)self-designing team

Question 38

A team that communicates electronically more than face to face is called a ________ team.

A)work
B)project and development
C)parallel
D)management
E)virtual

Question 39

Yves works on a sales support team, which helps outside salespeople by mailing promotional material, following up on orders, and tracking shipments. Which type of team is this?

A)work
B)project and development
C)parallel
D)management
E)virtual

Question 40

At LuxLife, a company producing fashion accessories, the executive managers created Marianne's group and made it fully responsible for producing the company's briefcase line. The team orders the raw materials, manufactures the briefcases, evaluates quality control, and ships the finished products. Marianne's team is a(n)

A)traditional work group.
B)self-designing team.
C)autonomous work group.
D)virtual team.
E)parallel team.

Question 41

Antoinette thought to herself, "If we meet our team objective to solve the client's problem, we will earn a team award from our company. Now, each team member has contributed at a different level, so the team members should be rewarded differentially as well. The decisions on differential awards should be made by ________. That will result in the most valid reward allocations."

A)the manager only
B)the client
C)the company
D)the team members
E)a peer review team

Question 42

Group members agree on their shared goals and standards in the ________ process of group development.

A)storming
B)norming
C)forming
D)performing
E)achieving

Question 43

Which of the following is a critical period in a group's development because the group is particularly open to formative experiences?

A)the second meeting
B)the midpoint between the first meeting and a deadline
C)the time after the final critique of individual performances
D)the day of a scheduled deadline
E)the last meeting before a deadline

Question 44

Which of the following is the best way to motivate a team?

A)appointing an authoritarian group leader
B)tying rewards to team performance
C)leaving the team goals open-ended
D)allowing individuals to focus on personal goals
E)assigning one group member the role of management informant

Question 45

Gayna admitted, "My project team never did gel. It seemed as if we were all, as individuals, working for different reasons. Some of us were focused on winning the next award from the client. Some of us were focused on bringing in the current project under budget. Some of us were focused on delivering a quality product regardless of the cost. Some of us wanted to finish on time. Some of us wanted to take as long as necessary to finish with excellence. Some of us wanted to go way beyond the client's contractual requirements." If you were Gayna's manager, what would you counsel her to do so that her future teams do not have a similar experience?

A)Commit to a common purpose.
B)Place less emphasis on quality than quantity.
C)Limit team empowerment.
D)Encourage groupthink.
E)Avoid the social facilitation effect.

Question 46

Which of the following is a problem that occurs when a decision-making group has too much cohesiveness?

A)groupthink
B)backbiting
C)parading
D)norming
E)probing

Question 47

A real team differs from a working group in terms of

A)observable, cooperative interpersonal interactions.
B)the size and permanence of the group.
C)the purpose of achieving performance improvements.
D)the types of tasks that are undertaken.
E)impact on basic organizational structure.

Question 48

In which process of group development do hostilities and conflict commonly arise as members jockey for positions of power and status?

A)storming
B)norming
C)forming
D)performing
E)achieving

Question 49

Theo told his boss, "Yvette, I don't understand it. Our first team meeting went so well. But, in the second meeting, things got pretty stormy. We were all blaming each other for our lack of progress, and hostility and conflict took over. Egos rose to the surface, and people began ________. Finally, we agreed to cool off and meet again next week to agree on our shared goals."

A)jockeying for position
B)developing closer relationships
C)developing norms
D)demonstrating discipline needed to meet our deadline
E)channeling their energies into performing tasks

Question 50

Pavel told his team, "I'm happy to report that we have been approved to earn team rewards that are tied to our team performance. That should increase our team's

A)motivation!"
B)autonomy!"
C)evaluations!"
D)mediation!"
E)accommodation!"

Question 51

Team effectiveness is defined by three criteria: team productivity, member satisfaction, and

A)team efficiency.
B)team communication.
C)team innovation.
D)member commitment.
E)team speed.

Question 52

Which of the following is one of the three criteria that define team effectiveness?

A)unchallenged centralized decision making
B)ongoing performance appraisal
C)highly experienced team members
D)team members putting aside their personal needs
E)productive output by the team

Question 53

The benefits of teams are reduced when they are not

A)visible.
B)homogeneous.
C)empowered.
D)closely monitored.
E)conservative.

Question 54

Several members of Hiroko's team feel frustrated. They had forwarded many viable concepts to management for work process improvements. A few of the concepts were implemented, but most were not, and the team was not told why. Most members have quit trying to come up with innovative ideas. The team seems to have failed due to

A)lack of interpersonal skills training.
B)too much responsibility.
C)lack of empowerment.
D)employee discrimination.
E)lack of procedural justice.

Question 55

Which of the following is a skill that will help prevent team failure?

A)ignoring people's differences
B)accepting control by the group leader
C)avoiding making team commitments
D)negotiating goals that everyone can support
E)empowering managers to direct the team

Question 56

Arvid told his subordinate, "Moe, you're level-headed and experienced. That's why I've nominated you to represent our division on a cross-divisional task force that will study our firm's compensation policy and make recommendations to executive management. This temporary, part-time team is expected to deliver its findings within six months. It is in addition to your regular 'day job. '" Moe will be working in a(n)

A)work team.
B)management team.
C)parallel team.
D)focus group.
E)interest group.

Question 57

Teamwork fails when individuals

A)neglect to bring out the best in others.
B)analyze the gifts they bring to the team.
C)compromise on their personal goals.
D)have worked on teams too often.
E)focus on the challenges of the work.

Question 58

Which of the following is a common reason for social loafing?

A)Individuals want to take all the credit for themselves.
B)The group knows that it is being monitored closely.
C)Individuals disagree with the goal of the group.
D)The group is too empowered.
E)Individuals believe their contribution is not important.

Question 59

Over time, Annika's team has developed a set of beliefs about how group members should act during meetings. These beliefs are group

A)attitudes.
B)values.
C)norms.
D)rules.
E)regulations.

Question 60

A team's purpose should be translated into

A)individual, not group, performance goals.
B)an idealistic mission statement.
C)general, unquantifiable performance goals.
D)specific, measurable performance goals.
E)an abstract mission statement.

Question 61

The degree to which a group is attractive to its members, members are motivated to remain in the group, and members influence one another is referred to as

A)collaboration.
B)parading.
C)conciliation.
D)cohesiveness.
E)team maintenance.

Question 62

The highest group performance occurs when a

A)highly cohesive group has high performance norms.
B)highly cohesive group has low performance norms.
C)noncohesive group has high performance norms.
D)noncohesive group has low performance norms.
E)highly cohesive group has eliminated the need for performance norms.

Question 63

________ are different sets of expectations for how different individuals should behave in an organization.

A)Norms
B)Roles
C)Customs
D)Medians
E)Values

Question 64

Which of the following will help a manager create a work group that has high-performance norms and is cohesive?

A)recruiting members with varied attitudes, values, and backgrounds
B)presenting challenges from only within the team
C)trying to keep the team as large as possible
D)maintaining low entrance and socialization standards
E)being a participative leader

Question 65

The team that Edwin is managing is following the strategy of telling outsiders of the team's intentions when the team has made any decisions. This strategy is known as

A)informing.
B)parading.
C)probing.
D)collaborating.
E)empowering.

Question 66

The key element of effective teamwork is

A)commitment to a common purpose.
B)adequate compensation.
C)strong presentation skills.
D)homogeneity among members.
E)striving for perfection.

Question 67

Which of the following statements about roles within teams is true?

A)Roles are shared beliefs of how various individuals should think.
B)The formal group leader is appointed as a task specialist.
C)Team maintenance roles are filled by those with specific job-related skills.
D)Task specialists keep the team moving toward achieving its objectives.
E)Roles apply generally to all team members.

Question 68

Which of the following occurs in teams when individuals are concerned with what others think of them and want to maintain a positive self-image?

A)social loafing
B)group cohesiveness
C)social conflict
D)social facilitation effect
E)cognitive dissonance

Question 69

Which of the following statements about group norms is true?

A)They are defined by the board of an organization.
B)They are usually negative and destructive to group cohesiveness.
C)They are shared beliefs about how the group members should behave.
D)They are attitudes that support accomplishing the tasks of an organization.
E)They will hinder team performance unless they are put in writing.

Question 70

Which of the following roles requires particular job-related skills and abilities and keeps the team moving toward accomplishing its objectives?

A)team maintenance
B)boundary spanner
C)formal leader
D)task specialist
E)technical expert

Question 71

Group cohesiveness refers in part to

A)how attractive the group is to management.
B)how motivated members are to remain in the group.
C)the degree to which management influences the group.
D)the consistency in quality of the group's performance.
E)how homogeneous group members are.

Question 72

"I really admire Jermaine, our team leader," said Jerri. "Our team has tough goals to accomplish, and Jermaine doesn't just supervise us, he

A)oversees our work."
B)does real work."
C)serves as a resource."
D)serves as an advocate."
E)will evaluate the final product."

Question 73

Shared beliefs about how group members should think and behave are referred to as

A)values.
B)roles.
C)norms.
D)rules.
E)policies.

Question 74

Parading refers to a team's strategy that

A)entails making team decisions and then telling outsiders of the team's intentions.
B)requires team members to experiment with solutions before taking action.
C)involves focusing on external rather than internal relations.
D)requires team members to interact regularly with outsiders.
E)involves only a limited dependence on outside groups.

Question 75

Working harder when in a group than when working alone is known as

A)the social facilitation effect.
B)the participatory shield effect.
C)group cohesiveness.
D)groupthink.
E)social loafing.

Question 76

A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility is referred to as

A)probing.
B)accommodating.
C)parading.
D)empowering.
E)informing.

Question 77

________ occurs in teams when individuals believe that others will do the work for them, that their lack of efforts will go undetected, or that they will be the lone sucker who works hard while others do not.

A)Social loafing
B)Groupthink
C)Accommodation
D)The social facilitation effect
E)Group polarization

Question 78

Which of the following team strategies is best for teams that have a high degree of dependence on outsiders?

A)probing
B)accommodating
C)parading
D)compromising
E)informing

Question 79

Which of the following types of skills is also important to teams in addition to technical or functional skills?

A)political
B)problem solving
C)cultural
D)survival
E)counseling

Question 80

Which of the following groups will typically exhibit the worst performance?

A)a highly cohesive group with high performance norms
B)a highly cohesive group with low performance norms
C)a noncohesive group with high performance norms
D)a noncohesive group with low performance norms
E)a highly cohesive group without performance norms