Deck 1: Organizational Behavior

Question 1

The unemployment rate decreases as the level of education attained increases.

Answer 1

True

Question 2

Meta-analysis has shown that the relationship between job satisfaction and job performance is

Answer 2

True

Question 3

A kinesthetic (tactile) learner is very likely to avoid taking once a week classes as they require too much sitting and listening time.

Answer 3

True

Question 4

The three levels of analysis examined by organizational behavior research are individual, organization, and society.

Question 5

Emile is seated in a lecture where the instructor is discussing personality.She is most likely in a sociology class.

Question 6

Michael is an auditory learner.He prefers to learn by actually doing things and from trial and error.

Question 7

If I am examining how my manager's behavior influences my work group, I am looking at the organizational level of analysis in the organizational behavior discipline.

Question 8

Research shows that those organizations that are more effective limit the amount of feedback they provide employees, limit the amount of information shared, and allow roles to be ambiguous.

Question 9

Organizational behavior is the systematic study and application of knowledge about how individuals and groups act within the organizations where they work.

Question 10

Journaling is a technique that helps you chart your progress as you learn new skills.

Question 11

Glen is interested in finding out how effective a new incentive program might be in an organization.He chooses two departments to focus on in a company.One department works under the incentive program, one does not.This is an experimental design study.

Question 12

A primary criticism of case studies is that the results of one organization may not be generalizable to other situations and organizations.

Question 13

Organizational behavior matters because it analyzes what you care about, what employers care about, and what organizations care about.

Question 14

The discipline of organizational behavior is simply common sense.

Question 15

Those firms that are categorized as successful tend to pay employees well, train employees, and reduce status differences.

Question 16

Successful organizations tend to limit the amount of information shared by maintaining a centralized structure.

Question 17

Current research suggests that the average employee will change jobs 12 times in their career.

Question 18

Close-ended survey questions can be very time consuming to summarize and very hard to interpret.

Question 19

In general, the more training you have, the more financial success you will achieve.

Question 20

Financially there is little incentive to attain a higher level degree.

Question 21

The triple bottom line refers to evaluating organizations against the three performance criteria of social viability, economic viability, and demographic viability.

Question 22

In general terms, the American workforce is growing younger.

Question 23

*The environmental subcommittee for the project eventually developed a

A)standard for the sustainable procurement of goods
B)internal recycling plan
C)list of sustainable alternatives
D)permanent committee for environmental concerns

Question 24

*A company operating as a B Corp is for-profit, but has chosen to

A)donate over 50% of its profits to charity.
B)hire at least 50% of its work force from the welfare roles.
C)meet rigorous standards of social and environmental performance, accountability, and transparency.
D)meet rigorous standards of employee income equality.

Question 25

Because of information overload, some organizations, like Intel, have introduced "No e-mail Fridays" as a way to address the issue.

Question 26

Moore's Law suggests that computing power doubles every two years.

Question 27

Most of management research addresses causation.

Question 28

Outsourcing is becoming an increasingly common practice in many organizations.

Question 29

Employee engagement has a significant impact on the corporate bottom line.

Question 30

Organizational behavior provides organizations the tools to address the technological, societal, and cultural issues arising today and create an environment that is mutually beneficial to the firm and its employees.

Question 31

One of the major challenges facing organizations today is how to reconcile the accountability publicly owned firms have in generating wealth for shareholders while attending to the triple bottom line.

Question 32

A primary challenge to be addressed by organizational behavior is managing people of different generations who have different values with regard to teamwork, rewards, and work-life balance.

Question 33

Reliability refers to consistency of measurement, while validity assesses whether the measurement accurately captures what it was intended to measure.

Question 34

The federal government passed the Sarbanes-Oxley Act as a long-term solution to dealing with unethical behavior.

Question 35

Offshoring and the development of a shamrock organization structure challenges organizational behavior to manage teams made up of employees separated by culture, language, time and space.

Question 36

Research by Gallup indicates that only 20% of employees are disengaged from their organization.

Question 37

A "shamrock organization" is comprised of one-third regular employees, one-third temporary employees, and one-third consultants and contractors.

Question 38

Access to information has led to an increase in innovation and a "flattening of the world."

Question 39

*The Townshend Tea Company attributes its quality product to

A)having a trusted partner from whom to source their tea.
B)greenhouses that grow the product in bulk.
C)finding the product in unique areas and paying very little for it.
D)owning its own tea farms.

Question 40

*When Townshend's fell short of meeting the requirements for B Corp status, it proceeded to

A)convene a self-selected team of employees to analyze how to improve Townshend in the areas of governance, workers, community, and environment.
B)file for LLC status
C)assign four managers to analyze how to improve Townshend in the areas of governance, workers, community, and environment.
D)seek to become a non-profit corporation

Question 41

Organizational behavior is:

A)common sense.
B)a systematic approach to understanding human behavior.
C)only relevant for large businesses.
D)most important for executives.

Question 42

The information on the preceding table indicates

A)the higher the educational level, the higher the pay.
B)there is a negative return to investment in education.
C)the level of educational degree does not matter, it is whether you have a degree or not.
D)unemployment rates increases as you increase educational attainment level.

Question 43

Research indicates that all of the following characteristics produce healthy organizations EXCEPT:

A)reducing status differences.
B)participative decision making.
C)information sharing.
D)limited feedback.

Question 44

Which of the following is accurate according to organizational behavior research?

A)Successful companies are more centralized.
B)Successful companies emphasize the status differences between their employees.
C)Successful companies have very simple and informal hiring systems.
D)Successful companies treat their employees well.

Question 45

Organizational behavior draws heavily on personality and motivation studies from what other discipline?

A)Psychology
B)Physiology
C)Economics
D)Political Science

Question 46

Which of the following best describes how psychology can be applied to enhance our understanding of organizational behavior?

A)Psychology is primarily focused on society, so it helps us understand how organizations influence the world we live in.
B)Psychology is primarily focused on individuals, so it helps us understand how the work environment impacts employees' experiences and behavior.
C)Psychology is primarily focused on group processes, so it helps us understand how teams of employees interact with one another.
D)Psychology is primarily focused on systems, so it helps us understand how organizations impact other organizations.

Question 47

Tom Peters, management expert, suggests individuals think of themselves like a brand to be managed.Such brand management might include all of the following actions EXCEPT:

A)Appreciate new technology.
B)Avoid uncertainty.
C)Master something.
D)Network.

Question 48

Research indicates that effective organizations tend to

A)centralize their entire decision making.
B)have a very large differential in pay between the lowest paid employee and the CEO.
C)hire the first person available for any job opening.
D)provide training and other developmental opportunities to employees.

Question 49

Work on decision making has been conducted in what area?

A)Anthropology
B)Humanities
C)Economics
D)Philosophy

Question 50

A recent National Association of Colleges and Employers survey indicated all of the following are important skills for evaluating job candidates EXCEPT:

A)Ability to verbally communicate.
B)Ability to dress the part.
C)Ability to work in a team structure.
D)Ability to analyze data.

Question 51

During the first day of an organizational behavior class at your university, the instructor tells the students that during the term they will learn all of the following EXCEPT:

A)How to work effectively on team projects.
B)How to make more effective decisions about their academic and social lives.
C)How different organizations interact with each other.
D)How to cope with the stress of finals week.

Question 52

Which of the following is likely to help produce an effective organization?

A)A firm that controls its labor costs by limiting training opportunities to only a few employees.
B)A firm that maintains two separate cafeterias for employees; one for executives and managers and one for everyone else.
C)A firm where information is shared on a "need-only" basis.
D)A firm that employs selective hiring practices.

Question 53

The systematic study and application of knowledge about how individuals and groups act within the organizations where they work is

A)clinical psychology.
B)organizational behavior.
C)sociology.
D)economics.

Question 54

Rosario is examining a summary chart on four firms' organizational characteristics.She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year?

A)Organization A uses self-managed teams, pays its workers a little above the average for the industry and has regular "state of the business meetings."
B)Organization B has a pay policy that matches the industry average for each job category, maintains special parking, cafeteria, and restroom facilities for its managers, and conducts performance appraisals every two years.
C)Organization C has gone through regular quarterly lay-offs the last few quarters, established a policy last month where all decisions involving the expenditure of fifty dollars or more must be approved by two managers and has temporarily suspended all performance evaluations for the year.
D)Organization D maintains a training program that is very selective with regard to employee involvement.They recently instituted a large-scale job flexibility program that "blurs" the lines between job duties and passed a strict pay secrecy policy last month.

Question 55

Maurice is enrolled in a career development class at his university.Which of the following statements best reflects important themes in the course?

A)All students have common experiences and capabilities so an organization's career development activities should look the same for everyone.
B)Learn as much as you can in as many areas as you can in college because you will not learn much more throughout your worklife.
C)Once individuals choose their first job and the organization in which they work, they make very few changes in either throughout the rest of their worklives; so choose carefully.
D)Career paths will look different for different people, so it's best to focus on transferrable skills, such as the ability to diagnose situations, ask tough questions, evaluate answers, and act in effective and ethical manners.

Question 56

Work on team processes has been carried out in what area?

A)Sociology
B)Finance
C)Economics
D)Physics

Question 57

Which of the following is a key level of analysis investigated in Organizational Behavior

A)industry.
B)individual.
C)meta.
D)society.

Question 58

Which is likely, given the data in the preceding table?

A)The more training an individual has, the more financial success he enjoys.
B)There is a negative financial return to higher-level degree attainment.
C)Unemployment levels increase as educational level increases.
D)Financially, there is little incentive to achieve a higher-level degree.

Question 59

Organizational behavior is an interdisciplinary field that draws on all of the following areas except:

A)psychology.
B)sociology.
C)economics.
D)all of the above.

Question 60

According to the authors of Organizational Behavior, a company's greatest asset is

A)its product.
B)its financial resources.
C)its people.
D)its location.

Question 61

Which of the following statements about surveys is INCORRECT?

A)Either open-ended or close-ended questions can be used in surveys.
B)Close-ended question responses are
C)Surveys involve asking individuals to respond to questions.
D)Many effective online survey tools are available free of charge.

Question 62

To facilitate his learning in a college course, a visual learner would prefer to

A)join a study group.
B)tape his professor's lectures.
C)take notes during class.
D)avoid scheduling classes that meet for long time periods.

Question 63

*Stress and how it affects individuals is related to _____ and its contributions to organizational behavior.

A)finance
B)economics
C)sociology
D)medical science

Question 64

Research conducted in an actual organization and with real employees is

A)a field study.
B)a survey.
C)a lab study.
D)a meta-analytic study.

Question 65

Journaling is an effective developmental technique.Which of the following is true about the process of journaling?

A)Writing your thoughts down increases your stress level as you re-live the events you write about.
B)Thinking about your day is as effective as writing it down.
C)You must write down your thoughts a minimum of 30 minutes a day to derive any benefits from the process.
D)Tracking changes in yourself can be motivating.

Question 66

An auditory learner has a preference for

A)learning by taking tests.
B)learning by by listening to others.
C)learning by reading and seeing diagrams and graphs.
D)learning through trial and error.

Question 67

Visual learners prefer to learn

A)from reading and seeing diagrams.
B)by doing things and learning by trial and error.
C)based upon the circumstances of the situation.
D)by listening to a lecture..

Question 68

A(n) _____ learner is a student who prefers to take breaks during his study sessions and who to move around after reading a chapter in his textbook..

A)visual
B)auditory
C)kinesthetic (tactile)
D)emotional

Question 69

An entity that takes on different values is

A)a hypothesis.
B)a variable.
C)a survey.
D)a field study.

Question 70

To be effective in keeping up your skill set in the future, make sure to

A)purchase and use every new technological gadget that comes out on the market.
B)make as many connections as you can on Facebook, MySpace or LinkedIn.
C)avoid change as much as you can.
D)excel at something so it sets you apart.

Question 71

Research that is conducted outside the workplace and performed under very controlled conditions is called

A)a case study.
B)a survey.
C)a field study.
D)a lab study.

Question 72

Auditory learners have a preference for learning by

A)drawing pictures to help them understand material.
B)taking notes during lectures to force them to pay attention.
C)using charts to summarize the main points of class material.
D)recording lectures to refer back to them later.

Question 73

*Five key personal qualities or skills were identified through a survey with the National Association of Colleges and Employers as critical for

A)evaluating candidate for a job
B)identifying committee members
C)recruiting for college admissions
D)selecting fraternity or sorority members

Question 74

*What is the common denominator of how work is accomplished within organizations?

A)money
B)time
C)people
D)executive leadership

Question 75

Hypotheses are

A)entities that take on different values.
B)research tools that elicit respondents' reactions to specific questions.
C)the process of writing out thoughts and emotions on a regular basis.
D)tentative guesses for expected observations that can be tested.

Question 76

*Identify this executive, who realized the value of people in the organization, delivering this quote: "Innovation has nothing to do with how many R&D dollars you have.It's not about money.It's about the people you have, how you're led, and how much you get it."

A)Mary Kay Ash
B)Steve Jobs
C)Warren Buffet
D)Bill Gates

Question 77

Which of the following is accurate according to Organizational Behavior research?

A)We all have excellent perception and readily attend to those things we should.
B)We all understand and use the logical approach to decision making.
C)People perform better if goals are
D)Brainstorming in a group is more effective than brainstorming alone.

Question 78

A kinesthetic learner

A)has a preference for doing things and learning by actively engaging with the material.
B)retains information by reading and seeing diagrams and flow charts.
C)learns primarily by listening to others.
D)learns best by attending videotaped lectures.

Question 79

*By using a combination of oral and visual modes in a presentation, the audience

A)will probably be bored.
B)tends to become overwhelmed with information.
C)will typically only retain the part that is presented visually.
D)has a better chance of improved retention than using only oral or visual modes.

Question 80

*A good habit when attempting to learn something new is

A)have the information presented to you in your learning style
B)use a variety of learning styles and train yourself to be able to process information in different ways
C)allow the presenter to use their preferred learning style
D)use the learning style most opposite your preferred one