Deck 11: Your Responsibilities for Guests Property

Question 1

In order to limit liability for a guest's possessions, the hotel should provide a safe where guests can keep their valuables during their stay.

Answer 1

True

Question 2

Which of the following is a true statement?

A) As a hospitality operator, you have a responsibility to take reasonable steps to safeguard the personal property that guests bring with them onto your premises.
B) As a hospitality operator, it is not your responsibility to take reasonable steps to safeguard the personal property that guests bring with them onto your premises.
C) As a hospitality operator, your guests are not expected to take reasonable steps to safeguard their personal property, they bring with them onto your premises.
D) As a hospitality operator, you do not need to take any steps to safeguard the personal property that guests bring with them onto your premises.

Answer 2

As a hospitality operator, you have a responsibility to take reasonable steps to safeguard the personal property that guests bring with them onto your premises.

Question 3

An innkeeper will likely be liable for damage to, or loss of, a guest's property unless the damage was caused by:

A) Acts of God such as flood or hurricane
B) Civil unrest
C) The negligence of the guest
D) All of the above.

Answer 3

D

Question 4

Personal property of a guest that has been put aside on purpose but then has been forgotten by the rightful owner is known as _____.

A) Lost property
B) Abandoned property
C) Mislaid property
D) Intentional property

Question 5

If the rightful owner does not return in a reasonable amount of time, ownership of the property transfers to:

A) The property finder
B) The business where the property was found
C) The police
D) The ownership of the property does not transfer.

Question 6

When items of value are found, the first goal should be to?

A) Assess the value of the item
B) Call the police
C) Liquidate the property for the company's profit
D) Return the property to its rightful owner

Question 7

A restaurant is ordinarily responsible for both the items and their unseen contents once a bailment has been established.

Question 8

The three classifications of property where the ownership is in doubt are mislaid property, lost property and abandoned property.

Question 9

All three of the following are a type of bailment: bailments for the benefit of the bailor, bailments for the benefit of the bailee, and bailments for the benefit of both parties.

Question 10

Which of the following are

A) He can create a scene and insist that the restaurant owner reimburse him for the cost of the umbrella if it is stolen.
B) He will have no recourse against the restaurant operator because a bailment situation has not been created.
C) He should have taken precautions to safeguard his own personal property while in the restaurant.
D) He will be deemed to have abandoned the umbrella if he doesn't take it with him upon exiting the restaurant.
E) All of the above statements are true.

Question 11

Restaurants are not generally covered under the state laws that limit the liability of innkeepers, which can increase their risk.

Question 12

The term infra hospitium is a Greek word meaning "in the hospital".

Question 13

In every state, an innkeeper is required to accept for safe keeping an unlimited amount of personal property from the guest.

Question 14

In most states, if a hotelier is negligent, the limitation of liability established by statute will not be available to the hotelier.

Question 15

Which of the following scenarios would not be considered a posting of a conspicuous notice of the limitation of liability statute in a hotel guest room?

A) A copy of the statute is placed in the guest room closet.
B) A copy of the statute is in the nightstand drawer.
C) A copy of the statute is located on the television screen.
D) All of the above apply.

Question 16

Under a bailment arrangement, the innkeeper is not responsible for the condition of returned items being the same as when they were left; for example, coat checks, valet parking.

Question 17

Best practices suggest that unclaimed personal property found by a hotel employee

A) be given to the employee who found the property if the owner doesn't claim it within 60-days
B) should be sold and a party thrown for all employees
C) should be kept in the hotel safe for 5 years
D) must be given by the hotel operator to the hotel owner or lender for safe keeping.

Question 18

A person or entity who gives property to another in a bailment arrangement is known as a ______.

A) Bailor
B) Bailee
C) a trusting soul
D) bailment donor

Question 19

Valet car parking at a restaurant would be a good example of a ____.

A) bailment for the benefit of both parties.
B) bailment for the sole benefit of the bailor.
C) bailment for the sole benefit of the bailee.
D) None of the above are appropriate.

Question 20

An innkeeper's lien is a concept that helps protect innkeepers from nonpaying guests.