Deck 8: Human Resource Management: From Recruitment to Labor Relations

Question 1

Most companies now rely on which one of the following methods as a primary means of recruitment?

A) college/university job fairs
B) Internet
C) personal referrals
D) want ads

Answer 1

B

Question 2

The most expensive part of recruitment and selection is

A) advertising job openings.
B) conducting background checks.
C) employment testing.
D) making a bad hire.

Answer 2

D

Question 3

George is being considered for a promotion to an intermediate level in the company. What type of training program would help him improve his skills and broaden his knowledge?

A) on-the-job training
B) classroom-based training
C) cross-training
D) a management development program

Answer 3

D

Question 4

Two of the most common reasons for downsizing are:

A) to remain competitive against domestic rivals and develop international markets.
B) to hire more qualified employees and reduce labour costs.
C) to cut overhead costs and streamline the organizational structure.
D) to eliminate labour tension and increase profits.

Question 5

Using outside vendors to produce goods, or fulfill services and functions that were previously handled in-house, is referred to as:

A) offshoring.
B) downloading.
C) outsourcing.
D) offloading.

Question 6

How does downsizing affect the company?

A) After a brief company improvement, there can be many negative affects.
B) Many employees become more committed to the organization because their job has been spared.
C) Employees often worry about job security and become angry that they have to work harder for the same pay.
D) Downsizing doesn't seem to affect commitment or morale.

Question 7

What percent of an employee's compensation takes the form of employee benefits?

A) 15%
B) 30%
C) 45%
D) 70%

Question 8

An effective compensation system should do all of the following except:

A) attract well-qualified workers.
B) keep them satisfied in their jobs.
C) make them want to get promoted.
D) inspire them to succeed.

Question 9

According to the text, wages and salaries are approximately ______ of the total employee compensation costs.

A) 60%
B) 65%
C) 70%
D) 75%

Question 10

Evaluation of, and feedback on, an employee's performance is called which of the following?

A) management development
B) on-the-job-training
C) performance appraisal
D) benchmarking

Question 11

Which of the following is not a function of human resource managers?

A) employee training
B) forecasting revenue
C) managing staffing needs
D) establishing compensation and benefits levels

Question 12

________ training involves an employee learning new job skills by serving for a time with a trained worker.

A) Management development
B) Recruitment
C) Apprenticeship
D) Classroom

Question 13

Why is it important to spend adequate time and effort during the employee selection process?

A) Most potential employees don't know much about the prospective employer.
B) Companies that spend more time looking for employees can offer lower salaries.
C) A bad hiring decision can be very costly.
D) Asking the wrong question in an interview can lead to lawsuits.

Question 14

A lot of firms are replacing classroom training with which of the following?

A) management workshops
B) business simulation training
C) apprenticeships
D) computer-based training

Question 15

What is a type of performance appraisal that gathers feedback from a review panel of 8 to 12 people, including coworkers, supervisors, team members, subordinates, and sometimes customers?

A) a 360-degree performance review
B) an employee opinion survey
C) a peer performance review
D) a straight-line feedback assessment

Question 16

The loss of an employee for any reason, voluntary or involuntary, is referred to as

A) employee loss.
B) employee attrition.
C) employee separation.
D) employee dissatisfaction.

Question 17

Pay based on an hourly rate or the amount of work accomplished is which of the following?

A) salary
B) stipend
C) wage
D) remuneration

Question 18

Wages and salaries are interchangeable terms.

Question 19

Most firms base their compensation policies on

A) seniority.
B) educational level.
C) the salaries and wages paid by other companies who hire similar employees.
D) whether the applicant has worked for a competitor.

Question 20

To avoid mistakes, many employers require applicants to complete which of the following?

A) training camps
B) employment tests
C) affirmative action questionnaires
D) diversity surveys

Question 21

A group of workers who organize themselves to work toward common goals in the areas of wages, hours, and working conditions is referred to as:

A) employee collective.
B) labour union.
C) work force.
D) workers group.

Question 22

Flexible work plans are becoming more common. Which plan allows employees to set their own work hours within the constraints set by the firm?

A) job sharing
B) flextime
C) compressed work week
D) telecommuting

Question 23

The process people use to evaluate the likelihood that their efforts will lead to the results they want, and the degree to which they want those results, is called

A) Equity theory.
B) Cost-benefit analysis.
C) Expectancy theory.
D) Foresight.

Question 24

If an employee files a grievance that cannot be settled by the highest company officer, what is the next step?

A) a union contract negotiation
B) a strike and picketing
C) mediation
D) a boycott

Question 25

Theory X assumes that employees:

A) like to work and want to be recognized for their work.
B) dislike work but feel an obligation to it.
C) dislike work and avoid it.
D) like to work but feel their personal lives take priority.

Question 26

A system of moving employees from one job to another is referred to as job:

A) enrichment.
B) rotation.
C) enlargement.
D) shifting.

Question 27

Theory Y assumes that employees:

A) dislike work and want to be recognized for their work.
B) like work and seek it.
C) dislike work but feel an obligation to it.
D) like to work but feel their personal lives take priority.

Question 28

Jobs can be designed to be more motivating in three ways. Which of the following is not one of them?

A) Job Enlargement
B) Job Enrichment
C) Job Expectancy
D) Job Rotation

Question 29

Which one of the following needs on Maslow's Hierarchy of Needs best fits the following description: These needs refer to one's desire to be accepted by those around them, such as family, friends and co-workers.

A) social (belongingness) needs
B) esteem needs
C) self-actualization needs
D) physiological needs

Question 30

One of the most important goals of managers is to:

A) Motivate employees to be loyal to the company and perform to the best of their ability.
B) Ensure that Maslow's Hierarchy of Needs is met for each individual.
C) Encourage competition among employees to increase productivity.
D) Manage outsourcing with third party vendors to lower production costs.

Question 31

Expectancy theory states that

A) employees evaluate the likelihood that their efforts will lead to a desired outcome.
B) employees are not rational about their abilities.
C) the desirability of the reward has no bearing on employee effort.
D) lower order needs must be satisfied before effort will be produced.

Question 32

Which of Maslow's needs pertains to people's need for attention, recognition, and appreciation?

A) social needs
B) esteem needs
C) self-actualization needs
D) safety needs

Question 33

In order to provide motivation, goals should be

A) difficult to achieve.
B) determined by the supervisor and communicated to the employee.
C) unrelated to compensation.
D) specific and challenging.

Question 34

Closing a firm to put pressure on union members is called

A) strikebreaking.
B) a lockout.
C) picketing.
D) a boycott.

Question 35

Employee benefits are additional compensation that is paid entirely, or in part, by the company. Which one of the following is not typically included in a benefit package?

A) Child and elder care
B) Gym memberships
C) Expense account
D) Health insurance

Question 36

_________ is the process of negotiation between management and union representatives.

A) Mediation
B) Arbitration
C) Grievance
D) Collective bargaining

Question 37

All of the following are characteristics of job enrichment except:

A) systematically move employees from one job to another.
B) empower employees to take responsibility for their work.
C) offer employees additional training to learn skills and grow.
D) increase employees' authority to decide how work should be done.

Question 38

Firms can help meet employees' _________ needs by providing affordable health coverage and a company sponsored pension plan.

A) physiological
B) safety
C) social
D) esteem