Deck 58: Preparing for the World of Work

Question 1

It is the job of the applied training site preceptor to ____.

A) give you constructive criticism about your work
B) complete your time sheets
C) let you work autonomously
D) make weekly calls to the clinical coordinator of the educational facility
E) provide a job for you after the applied training is finished

Answer 1

give you constructive criticism about your work

Question 2

Screening of students by the applied training coordinator may include ____.

A) health records
B) school transcript
C) criminal background check
D) résumé of past work experiences
E) hands-on test of current clinical skills

Answer 2

criminal background check

Question 3

Which of the following can you use to advance your career even while you are employed?

A) Classified ads
B) Internet sites
C) Employment services
D) Networking
E) School counselors

Answer 3

Networking

Question 4

When sending a résumé by e-mail, you should ____.

A) be sure that it is encrypted
B) use any log-in name
C) copy and paste it into the e-mail message
D) verify that it was sent by checking your sent items
E) call the company to let them know you e-mailed your résumé

Question 5

If asked an inappropriate question during the interview, your best reaction would be to ____.

A) overlook it
B) courteously state that the requested information is not relevant to the job
C) politely terminate the interview on the spot
D) ask the interviewer why that information is important
E) tell the interviewer that the question is illegal

Question 6

Which of these is likely to be a reason for not being hired?

A) Being curious about the job
B) Acting like you know more than you do
C) Being confident
D) Wanting only an entry-level position
E) Showing an interest in the company

Question 7

Your cover letter should contain information such as ____.

A) your clinical skills
B) specific duties in previous jobs
C) your administrative skills
D) other licenses and credentials you hold
E) how your qualifications relate to the company's needs

Question 8

You should enter the job interview ____.

A) wearing casual, but fashionable, attire
B) prepared to Answer open-ended questions
C) prepared to Answer questions about your personal life
D) prepared to exaggerate your strengths
E) equipped with your purse or backpack and cell phone

Question 9

Maintaining direct eye contact in the interview setting is considered ____.

A) culturally inappropriate
B) threatening to the interviewer
C) positive body language
D) not considered professional behavior
E) overly aggressive.

Question 10

Which of the following behaviors or personal characteristics are considered professional and acceptable in the clinical area?

A) Long, flowing hair
B) Nasal piercing
C) Clean, pressed scrubs
D) Visible tattoos
E) Perfume or cologne

Question 11

Which of these is likely to be a reason for not being hired?

A) Being tactful
B) Asking questions about the work setting
C) Sitting still during the interview
D) Criticizing past employers
E) Planning ahead for interview questions

Question 12

When listing people as references, it is professional to ____.

A) ask their permission
B) assume that your preceptors are willing to provide a reference
C) ask a friend to be a reference
D) place the list at the bottom of the résumé
E) include no fewer than 10 references

Question 13

An advantage of becoming an active member in a professional organization is the opportunity for ____.

A) viewing classified ads
B) checking Internet sites
C) access to temporary employment agencies
D) seeing a school counselor
E) networking opportunities

Question 14

In which section of the résumé will you place your contact phone numbers?

A) Campus and community activities
B) Employment experience
C) Educational background
D) Personal information
E) Professional objective

Question 15

When your preceptor demonstrates a task in a manner different from what you were taught, you should ____.

A) politely suggest that it should have been done differently
B) report the observation to your practicum coordinator
C) say nothing, recognizing your role as a learner in the facility
D) stand your ground and make sure that the error is corrected
E) tell the preceptor's supervisor that she is not doing the task correctly

Question 16

Once you are employed, you can expect to be evaluated after about ____.

A) two weeks
B) one month
C) two months
D) three months
E) nine months

Question 17

Which of the following allow job seekers to have their résumés seen by many potential employers?

A) Classified ads
B) Internet sites
C) Temporary employment agencies
D) Networking
E) School counselors

Question 18

An excellent way to gain experience and select a position is to use ____.

A) classified ads
B) Internet sites
C) employment services
D) networking
E) school counselors

Question 19

Unacceptable behaviors or personal characteristics for a clinical area include ____.

A) clean, pressed scrubs
B) acrylic nails
C) not wearing perfume
D) pale nail polish
E) white shoes

Question 20

When mailing a résumé, ____.

A) you can hand-write the envelope
B) type the envelope information
C) a plain white envelope is correct
D) use an address label
E) use a window envelope to show the address printed on the cover letter

Question 21

You should include interests and hobbies in the ____ section of your résumé only if they are job-related.

A) educational background
B) personal information
C) professional objective
D) summary of skills
E) employment experience

Question 22

Which of these résumé styles is used by individuals who have job experience?

A) Chronological
B) Functional
C) Targeted
D) Projected
E) Academic

Question 23

Where in the résumé should you place a listing of recognitions that indicate excellence?

A) Educational background
B) Personal information
C) Professional memberships and activities
D) Summary of skills
E) Awards and honors

Question 24

A prospective employer will find information about your leadership qualities in which section of your résumé?

A) Campus and community activities
B) Employment experience
C) Personal information
D) Summary of skills
E) Educational background

Question 25

Which section of the résumé includes certifications, licenses, and advanced training?

A) Employment experience
B) Educational background
C) Professional memberships and activities
D) Awards and honors
E) Personal information

Question 26

Expectations of the educational institution include ____.

A) responsibility for patient care
B) providing opportunities for clinical instruction
C) reinforcing patient confidentiality
D) supervision of students in the clinical site
E) child-care services for students in the program

Question 27

Information such as skills related to EKGs, CPR, aseptic technique, etc., should be included in the ____ section of your résumé.

A) employment experience
B) educational background
C) personal information
D) summary of skills
E) awards and honors

Question 28

Where do you document jobs that have been the most beneficial to your working career?

A) Employment experience
B) Personal information
C) Professional objective
D) Summary of skills
E) Professional memberships and activities

Question 29

The best type of résumé to use when you are staying in the same field as previous jobs is

A) chronological.
B) functional.
C) targeted.
D) projected.
E) academic.

Question 30

Which type of résumé contains a clear, concise objective on a specific job, adding substance to your résumé when relevant job experience is not present?

A) Chronological
B) Functional
C) Targeted
D) Projected
E) Academic

Question 31

You are not paid during applied training; this means ____.

A) you must still behave as if you were an employee of the facility
B) you do not have to maintain patient confidentiality
C) you can disregard instructions by your preceptor
D) you do not have to accept additional work
E) it does not matter if you miss a day occasionally

Question 32

Which résumé style is best used when you are changing careers or re-entering the job market?

A) Chronological
B) Functional
C) Targeted
D) Projected
E) Academic

Question 33

Which of the following is the best choice for log-in name?

A) Jumbo123
B) Evermore
C) Jjones12
D) Digitaldoe
E) Health4me

Question 34

Which section of your résumé demonstrates a commitment and dedication to your career?

A) Campus and community activities
B) Employment experience
C) Professional memberships and activities
D) Awards and honors
E) Summary of skills

Question 35

Which verb or action word is the most effective choice for a résumé?

A) Recognized
B) Coordinated
C) Led
D) Saw
E) Understood

Question 36

When working in healthcare, it is important to be ____.

A) shy and passive
B) aggressive
C) aggressive and confident
D) assertive and confident
E) submissive

Question 37

On your résumé, where do you place a broad, general statement of your goals?

A) Personal information
B) Professional objective
C) Professional memberships and activities
D) Summary of skills
E) Employment experience

Question 38

A ____ résumé highlights your accomplishments and strengths.

A) chronological
B) functional
C) targeted
D) projected
E) academic

Question 39

Which of the following is an expectation of the applied training site?

A) Having the student sign a statement of confidentiality
B) Supervising students to provide safe practice and meaningful learning experience
C) Providing proof of immunizations
D) Providing professional liability insurance for the student
E) Ensuring that the student is medically able to perform assigned duties

Question 40

Students in applied training project professionalism by ____.

A) using a piece of tape on their scrubs with their name
B) changing hair colors every week
C) maintaining a good reputation in the medical community
D) not worrying about the impression they make
E) discussing patients with other students in the employee break room

Question 41

What is the purpose of an employee evaluation?

A) To determine whether the employee will receive a cost-of-living raise
B) To meet a requirement of the school
C) To check on attendance only
D) To tell the employee what he or she is doing wrong
E) To make sure the goals and values of the employer and employee support each other

Question 42

During an interview, you should ____.

A) tap your foot if you become nervous
B) allow the interviewer to bring up salary first
C) not ask questions about the job or facility
D) be reserved and not display enthusiasm about the job
E) tell the interviewer how horrible your last job was

Question 43

Feedback about performance in order to improve that performance is called ________.

Question 44

Which agency offers the RMA exam?

A) CAAHEP
B) AAMA
C) AMT
D) ABHES
E) AHIMA

Question 45

Bella and Jorge are enrolled together in an applied training program. One night, while they are working the same shift, they go on break together. Sitting in the staff lounge, Bella tells Jorge an off-color joke. What should Jorge do?

A) Laugh to let Bella know he appreciates the joke
B) Lecture Bella on proper behavior in the workplace
C) Tell Bella a similar joke
D) Pretend he didn't hear her
E) Quietly ask her to save the jokes until after work

Question 46

Nancy is performing her duties as instructed during her applied training. As she is working, she overhears her preceptor and another employee discussing a humorous incident involving a patient. What should Nancy do?

A) Inform both employees that they are violating the patient's confidentiality
B) Laugh along with them, so that she blends in with the other employees
C) Continue her work without joining in the conversation
D) Report their behavior to the shift supervisor
E) Report their behavior to the applied training coordinator

Question 47

Which of the following should not be included in your portfolio?

A) Transcript
B) Awards
C) Reference list or letters
D) Copy of a report done for class
E) Credentials

Question 48

Terrence reports on time for his applied training shift at a local medical facility, but today is a very slow day, and no one asks him to do anything. What should Terrence do?

A) Ask if it is okay for him to go home, since nothing is going on
B) Ask his preceptor to join him in a game of chess in the staff lounge
C) Complain that there is nothing for him to do here
D) Look for tasks that need to be done and ask permission to do them
E) Begin reading through patient files to increase his knowledge of medical terminology

Question 49

Which of these is an inappropriate question during an interview?

A) How did you handle a difficult situation?
B) What are the names of your children?
C) What did you do when confronted by an angry patient?
D) How can you contribute to this facility?
E) Will you be able to work overtime?

Question 50

A(n) ________ résumé is used by individuals who have job experience and whose employment history shows growth and development.

Question 51

Which of the following is a valid study tip to prepare to take a national certification exam?

A) Have a cram session with friends the night before the test
B) Eat a sugary breakfast to provide carbohydrates for stamina during the test
C) Get a good night's sleep before the test
D) Avoid taking practice exams
E) Study what you do know, and don't worry about what you don't know

Question 52

Which of the following actions should you take within two days after a job interview?

A) Call the interviewer to see if you have been hired
B) Send a thank-you letter to the person who conducted the interview
C) Visit the company and ask to see your interviewer personally
D) Send at least two e-mail messages to see if they have hired you yet
E) Purchase scrubs and any other items you will need for the job

Question 53

Most schools have a(n) ________who procures applied training sites and qualifies them to ensure that they provide a thorough educational experience.

Question 54

A(n) ________ résumé highlights specialty areas of your accomplishments and strengths and is useful when you change careers, re-enter the job market after an absence, or have had a variety of different, unconnected work experiences.

Question 55

Which of the following steps is not required when applying for a national certification exam?

A) Request an application from the appropriate agency
B) Gather required documents
C) Review all exam policies and procedures
D) Obtain permission from your accredited school
E) Complete the application and submit it

Question 56

Which of the following is not an area of knowledge that you should be familiar with for a national certification exam?

A) Anatomy and physiology
B) Medical terminology
C) Surgical practices
D) Human behavior
E) Ethics and law

Question 57

The first step in determining your compensation needs is to ____.

A) know how much income is required to meet your living expenses
B) find out what medical assistants in other areas of the country are making
C) ask the employer the salary range for the position
D) decide how much you would like to make
E) know how qualified you are for the position you are seeking

Question 58

In the summary of skills on the résumé, examples of administrative work would not include ____.

A) triage and vital statistics
B) medical office accounting practices
C) CPT, HCPCS, and ICD-9 coding
D) completion of insurance claim forms
E) aseptic technique

Question 59

Applied training sites are required to review and sign a(n) ________ that states the expectations of the facility and the expectations of the student.

Question 60

You and your friend Janis have been through the entire medical assistant program together and now you are both enrolled in an applied training program, although you are working at different facilities. One evening as you are comparing notes, Janis complains that her preceptor is always picking on her. "I can't seem to do anything to please her!" Janis says. Which of the following would be your best response to Janis?

A) "You should complain to the applied training coordinator."
B) "Why do you allow her to criticize you? Tell her you know what you are doing."
C) "It's your preceptor's job to give you constructive criticism."
D) "That's too bad! My preceptor is really nice."
E) "Maybe it is just a personality conflict."

Question 61

The ________ lists and describes the expectations of the position and provides the standard benchmarks of the position.

Question 62

An employee evaluation form may be used to determine whether an employee is worthy of a(n) ________ raise.

Question 63

To be eligible for the AAMA and AMT certification exams, you must have graduated from a CAAHEP- or ________-accredited medical assisting program.

Question 64

Finding out about jobs in your field through contacts with relatives, friends, and acquaintances is called _______.

Question 65

A(n) ________ is a recommendation for employment.

Question 66

An employee ________ form typically outlines the most important qualities and abilities needed for the job.

Question 67

Once you obtain your certification as a medical assistant, you will be required to obtain a specific number of ________ each year to maintain your certification credential.

Question 68

The ________ is an introduction to your résumé and is just as important in your job search.

Question 69

A(n) ________ is an organized collection of employment documents and should be created with a professional appearance.

Question 70

A brief, general statement that demonstrates a career goal is a(n) ________.

Question 71

A mandatory requirement of a medical assisting program within a medical facility that allows students to gain on-the-job experience is called a(n) ________ experience.

Question 72

When you are collecting references, you should be sure to include employment, academic, and ________ references.

Question 73

A person who has at least ________ years of experience working as a medical assistant may take the RMA exam even if she has not graduated from an accredited medical assisting program.

Question 74

Some employers ask you to complete an employment ________ at an interview even when you provide a résumé.

Question 75

A(n) ________ résumé is best if you are focused on a specific job and should contain a clear, concise objective about what you are looking for.