Deck 56: Practice Management

Question 1

Money from the petty cash fund should be used for purchases such as ____.

A) new office furniture
B) postage-due fees and holiday decorations
C) everyday medical supplies, such as tongue blades and bandages
D) medications that are administered in the office
E) general office supplies such as antibacterial hand soap and tissues

Answer 1

postage-due fees and holiday decorations

Question 2

Payment of a set amount of money per pay period, regardless of the number of hours worked, is ____.

A) a salary
B) an hourly wage
C) based on percentage
D) a commission
E) a weekly wage

Answer 2

a salary

Question 3

The number of dependents an employee is claiming is found on the ____.

A) Form I-9
B) Form 941
C) Form W-4
D) Form SS-4
E) Form W-2

Answer 3

Form W-4

Question 4

An example of a required deduction from an employee's paycheck is ____.

A) healthcare insurance
B) unemployment tax
C) FICA tax
D) health savings account contributions
E) child care deductions

Question 5

An employee payroll information sheet should include ____.

A) the employee's Social Security number
B) the employee's work history
C) the employee's salary requirements
D) all current and previous performance evaluations
E) the employee's beneficiary in case of death

Question 6

Individuals who are usually classified as dependents are ____.

A) former employees
B) friends and acquaintances
C) children and a spouse
D) employers
E) current employees

Question 7

The total amount of income earned before deductions is referred to as the ____.

A) net earnings
B) quarterly return
C) tax liability
D) gross earnings
E) withholding allowance

Question 8

If an employee earns $8 per hour and works 35 hours per week, the employee's gross weekly earnings are ____.

A) $240
B) $280
C) $300
D) $340
E) $380

Question 9

The basics of hiring a successful employee include ____.

A) checking references after hiring the person
B) discussing policies and procedures early
C) having a set pay scale for new hires
D) hiring the first person who applies
E) assuming that newly hired people need no training

Question 10

A commission is ____.

A) a set amount of money per hour of work
B) a set amount of money per pay period, regardless of the number of hours worked
C) a percentage of the amount an employee earns for the employer
D) the total amount of income after deductions
E) the total amount of income before deductions

Question 11

The Fair Labor Standards Act primarily affects ____.

A) employees who work on commission
B) salaried employees
C) contract employees
D) employees who earn hourly wages
E) employees who have been laid off

Question 12

Which of the following is mandated for hourly employees by the Fair Labor Standards Act?

A) Time and a half for all hours worked beyond the normal 8 hours in a regular workday
B) Twice the normal wage for all hours worked on the sixth consecutive day of the work week
C) Time and a half for all hours worked on the seventh consecutive workday
D) Time and a half, plus normal holiday pay, for all hours worked on a company-approved holiday
E) Twice the normal wage for all hours worked beyond the normal 8 hours in a regular workday

Question 13

A pay schedule ____.

A) outlines the number of dependents
B) refers to the total amount of income earned before deductions.
C) verifies the employee's eligibility for employment
D) determines the type of voluntary deductions taken
E) shows how often an employee is paid

Question 14

Which position is usually paid by commission?

A) Nurse
B) Teacher
C) Salesperson
D) Medical assistant
E) Physician

Question 15

Karen works 40 hours a week at a popular tourist attraction and earns a weekly salary of $400. This week, due to Fourth of July crowds, she was asked to work another 10 hours. Having worked 50 hours this week, how much can Karen expect to earn for the week?

A) $400
B) $500
C) $600
D) $700
E) $800

Question 16

A key written communication tool in the medical office is the ____.

A) material safety data sheets
B) policy and procedures manual
C) employee's time records
D) record of continuing education programs
E) equipment maintenance log

Question 17

The usual amount of a petty cash account is ____.

A) $5
B) $10
C) $50
D) $100
E) $250

Question 18

A dependent is ____.

A) the employer
B) the employee
C) people who report directly to the employee
D) a person on whom the employee is financially dependent
E) people who are financially dependent on the employee

Question 19

An employee's W-4 form should be ____.

A) completed only at the beginning of employment
B) updated monthly
C) updated every six months
D) updated yearly
E) updated every five years

Question 20

An example of a voluntary deduction from an employee's paycheck is ____.

A) federal income tax
B) FICA tax
C) worker's compensation
D) health insurance premium payments
E) unemployment tax

Question 21

Which of the following employees would qualify for workers' compensation?

A) An employee with pneumonia
B) An employee who sustained a crushing injury to the leg at work
C) An employee who is having surgery for gallbladder disease
D) An employee who takes insulin for diabetes
E) An employee who is on maternal leave

Question 22

How often will you deposit federal employment taxes for the practice?

A) Every other week
B) Monthly
C) Quarterly
D) Yearly
E) According to the federal tax deposit schedule

Question 23

An employer must pay the FUTA tax, which is ____ up to the first $7000 of the employee's income for a year, if employees' wages total more than $1500 in any quarter.

A) 12.5%
B) 10.5%
C) 6.2%
D) 4.2%
E) 1.8%

Question 24

Which of the following terms is used to demonstrate how each rank or level in an organization is accountable to those directly superior and how the authority passes from one level to the next?

A) Agenda
B) Chain of command
C) Policies and procedures
D) Labor relations
E) Employee handbook

Question 25

Frank's paycheck is made out for $300. What are his net earnings?

A) $150
B) $260
C) $280
D) $295
E) $300

Question 26

Which of the following is a key communication tool for the medical office, which covers both administrative and clinical procedures?

A) Policies and procedures manual
B) Organizational chart
C) OSHA guidelines
D) Chain of command
E) Labor relations manual

Question 27

Another name for an employee's Withholding Allowance Certificate is ____.

A) Form 940
B) Form 941
C) Form W-2
D) Form W-3
E) Form W-4

Question 28

Which of the following statements applies to an electronic funds transfer system (EFTS)?

A) The medical assistant must sign up for EFTS with the bank.
B) The money is available to the employee the day after the deposit.
C) The need for an employee check stub is eliminated.
D) Employee bank account numbers are not needed for EFT transfers.
E) The employee does not have to worry about losing the paycheck.

Question 29

Another name for the Employer's Quarterly Federal Tax Return is ____.

A) Form 940
B) Form 941
C) Form W-2
D) Form W-3
E) Form W-4

Question 30

Which of the following summarizes the federal income and FICA taxes withheld from employees' paychecks?

A) Wage and Tax Statement
B) Employer's Quarterly Federal Tax Return
C) Federal Unemployment Tax Act
D) Employment Eligibility Verification
E) Employee's Withholding Allowance Certificate

Question 31

In a physician-owned medical practice, who is ultimately responsible for the practice?

A) Medical director
B) Physician
C) Practice manager
D) CEO
E) President

Question 32

Which of the following would be found in an administrative procedure manual?

A) Reagents and standards used in the office
B) Collection methods for specimens
C) Equipment calibration methods
D) Telephone procedures
E) Patient preparation for testing

Question 33

Which of the following insures employees against possible loss of income resulting from a work-related injury, disability, or disease?

A) Federal Unemployment Tax Act
B) Medicare
C) Medicaid
D) Workers' compensation
E) FUTA

Question 34

Which of the following is most likely to be found in the P&P manual for a medical office?

A) Physician credentials
B) Practice budget
C) Dress code
D) Meeting agendas
E) Earnings records

Question 35

A payroll register ____.

A) is a completed account of federal income tax deposits
B) is used to pay taxes to appropriate government agencies
C) summarizes information about all employees and their earnings
D) requires employers to pay a percentage of each employee's income
E) accompanies the practice's quarterly returns to summarize tax withheld

Question 36

The money used to pay taxes to appropriate government agencies is paid from ____.

A) the petty cash account
B) tax liability accounts
C) the practice's general checking account
D) the physician's personal account
E) the practice's general savings account

Question 37

Which of the following documents is a formal representation of the supervisory structure and reporting relationships within a company?

A) Incident report
B) Policy and procedures manual
C) Employee handbook
D) Office practice guide
E) Organizational chart

Question 38

What is the name of the EFT program through which businesses submit federal income taxes and FICA taxes?

A) EIN
B) TAXLINK
C) FUTA
D) IRS
E) SUTA

Question 39

Every three months, a more complete accounting of federal taxes is required on the ____.

A) FTD coupon
B) Employer's Quarterly Federal Tax Return
C) FUTA Tax Return
D) SUTA Tax Return
E) Wage and Tax Statement

Question 40

Form W-2 serves which of the following purposes?

A) It establishes the employer's identification number.
B) It requires employers to pay a percentage of each employee's income.
C) It shows the employee's total taxable income for the previous year.
D) It is a complete accounting of tax deposits.
E) It summarizes taxes withheld from employee's paychecks.

Question 41

A company's ________ are the rules or guidelines that dictate its day-to-day workings.

Question 42

Shannon is the practice manager for a mid-size medical practice. Today she is interviewing Tina for the position of medical assistant. Which of the following questions should Shannon avoid during the interview?

A) "Have you ever worked under a different name?"
B) "Can you perform the duties of the job you are applying for?"
C) "Do you have a university or college degree?"
D) "Are you a union member?"
E) "Are there specific times that you cannot work?"

Question 43

A person who depends on the employee for financial support is a(n) ________ of the employee and may be a spouse, child, or other family member.

Question 44

To avoid writing checks for small amounts, you may pay for small purchases using the ________ fund, which is cash that is kept on hand in the office.

Question 45

Which of the following is not part of a typical problem-solving model?

A) Identification of the problem
B) Assessment of the problem
C) Complaints about the problem
D) Correction of the problem
E) Monitoring effectiveness of the solution

Question 46

The physicians in a physician-owned medical office have asked Brenda, the office manager, to set goals for office employees in an effort to make the office more efficient. Brenda has never had to set goals for anyone before, so she asks you for advice. Which of the following responses would be most helpful to Brenda?

A) "Make sure the goals you set are measurable, so the employees can see their progress."
B) "Do not allow the employees to tell you what they think their goals should be."
C) "Make the goals so difficult that the employees will not be able to attain them."
D) "There is no need to evaluate progress after you set the goals."
E) "To avoid pressuring the employees, avoid specifying time frames for completion."

Question 47

Gross earnings minus total deductions equal ________ earnings.

Question 48

John has been a medical assistant at the medical practice for 2 years and has always tried to do his job well. No matter how well he performs, his coworker Angie, who has been there for 5 years, finds something to complain about regarding his work. He has talked to Angie about this, but Angie's behavior has not changed. Although John loves his job, he feels that he is being unfairly targeted. What can John do as a next step in resolving this issue?

A) Begin complaining to Angie about her work
B) Encourage Angie to find another job
C) Ask the practice manager to mediate
D) Ask the practice manager to replace Angie
E) Complain to other office workers about Angie's behavior

Question 49

Physician assistants and nurse practitioners in a company-owned medical practice are often referred to as ________ providers.

Question 50

When a medical assistant travels for educational purposes with expenses covered by the practice, she should keep all receipts and complete a(n) ________ in order to be reimbursed for expenses.

Question 51

An employee's pay ________ shows how often the employee is paid; most commonly, this is weekly, biweekly, or monthly.

Question 52

Alysia was administering an intramuscular injection of an antibiotic to Bobby, a 7-year-old child. Bobby was very nervous about getting a shot, so his mother was standing near him, with her arm around him for encouragement. As Alysia was removing the needle from Bobby's arm, he jerked suddenly, and the tip of the needle grazed Bobby's mother's forearm, breaking the skin. Which of the following forms will Alysia need to complete?

A) Agenda
B) Expense report
C) Policy agreement
D) Utilization report
E) Incident report

Question 53

Bill's wife was diagnosed with colon cancer and underwent surgery last week. She is currently undergoing chemotherapy and is both very ill and very weak. Which of the following will allow Bill to stay at home and take care of his wife for up to 12 weeks, without pay, without losing his job?

A) Equal Employment Opportunity Commission
B) Fair Labor Standards Act
C) Family Medical Leave Act
D) Equal Pay Act
E) Americans with Disabilities Act

Question 54

Which of the following is not a valid suggestion for increasing respect for diversity in the medical office?

A) Communicate openly to increase your awareness of diversity
B) Examine your own feelings and biases, being honest with yourself
C) Try to fit each individual into a "group" so that you can better understand his or her background
D) Learn to value each person's uniqueness
E) Keep in mind that you must be respectful of diversity in order to provide quality care

Question 55

Every three months, the medical practice is required to make a complete accounting on Form ________, which is the Employer's Quarterly Federal Tax Return.

Question 56

The "maps" used to accomplish policies in a medical office are ________.

Question 57

The medical office's ________ is created annually and predicts the expenses and revenues related to operations over a given period of time.

Question 58

The total amount earned before deductions refers to the ________ earnings and must be calculated for each employee as a first step in the payroll process.

Question 59

Money withheld from employees' gross earnings to pay federal and state and local (if any) income taxes and certain other taxes are held in ________ accounts.

Question 60

A clinical procedures manual would be most likely to include ____.

A) appropriate telephone procedures for emergency calls
B) reagents, standards, and controls used
C) guidelines for releasing patient PHI
D) templates for normal lab and X-ray results
E) guidelines for "clean" claim submission

Question 61

The role of a(n) ________ is to facilitate communication between parties who are having a disagreement, assist them in focusing on the real issues, and attempt to reach conflict resolution.

Question 62

The procedures that ensure that services provided in the medical practice meet or exceed the requirements and standards are _______ procedures.

Question 63

The plans and processes that continually identify, assess, correct, and monitor functions in the medical office to prevent negative outcomes and minimize exposure to liability are collectively known as ________.

Question 64

If an employee feels that she was unjustly treated, the practice manager may need to oversee the ________ process when the employee complains.

Question 65

The human resources role of ________includes dealing with issues that arise between employees and management.

Question 66

The trial period, or ________ period, for new employees is typically 90 days. During this time, the employee undergoes staff development and training.

Question 67

Differences in identities, age, sex, race, physical abilities, ethnicity, religious beliefs, values, sexual orientation, and personalities contribute to ________; as a medical assistant, you will need to increase your understanding and respect for this.

Question 68

The list of topics for a meeting and the order in which they will be addressed is called a(n) ________.

Question 69

To be a good leader, you must first learn to be a good ________.

Question 70

Unwelcome verbal, visual, or physical conduct of a sexual nature that affects working conditions is called sexual ________ and is a violation of federal and state laws.

Question 71

All goals set for a medical office should be ________, so that success in meeting the goal can be seen.

Question 72

In a small medical office, the practice manager's duties may include ________, which includes hiring, terminating, and training employees, as well as benefits and labor relations.

Question 73

A form required by a facility when an adverse outcome or event with risk of liability occurs is a(n) ________, or occurrence report.

Question 74

Following a problem or issue from its initial identification through its resolution is known as ________.

Question 75

Many practice managers have a(n) ________ policy, which allows staff to come in and talk whenever the manager's office door is open.

Question 76

The part of a quality assurance program known as ________ ensures that that treatment plan and services are appropriate and cost-effective.