Deck 1: Introduction to Supply Chain Management

Question 1

The universally accepted definition of supply chain management is "the management and integration of the parties involved in producing the end items coveted by consumers."

Answer 1

False

Question 2

Trends in supply chain management include increasing inventory levels and considering the elimination of logistics intensive online retailing.

Answer 2

False

Question 3

Trends in supply chain management include increasing supply chain responsiveness and considering the negative environmental impacts of supply chains.

Answer 3

True

Question 4

Trucking companies,airfreight shipping companies,and information system providers can all be considered service providers to the supply chain.

Question 5

Effective supply chain management relies on competitive bidding,corporate privacy,and contracts based on short-term performance.

Question 6

Improved quality is one benefit of using a lean production system.

Question 7

According to the textbook,a supply chain's end customers are the only true source of income for all supply chain organizations.

Question 8

According to the textbook,rapidly changing communication technology makes the development of global partnerships more difficult than in the past.

Question 9

According to the textbook,environmental and social impacts are considered outside of supply chain management.

Question 10

ISO9000 is a standardized program for certifying suppliers.

Question 11

The assembly or production of finished products,producing the right amount of product,and ensuring that finished products meet specific quality,cost,and customer service requirements can all be considered elements of operations.

Question 12

According to the textbook,'integration' is one of the four supply chain elements.

Question 13

According to the textbook,in the 1950's and 1960's,mass production techniques focused on creating supplier partnerships,improving process design and flexibility,and improving product quality.

Question 14

The bullwhip effect is the result of companies producing excessive defective products; defective items are whipped back from the end customer toward the manufacturer of the defect.

Question 15

Successful supply chain integration occurs when supply chain participants realize that the needs and desires of the end item manufacturer dictate the objectives and policies of all the other supply chain participants.

Question 16

Reverse logistics activities include the return of defective and damaged items to the manufacturer,and the recycling of used packaging.

Question 17

According to the textbook,supply chains include raw material suppliers,intermediate component manufacturers,end-product manufacturers,wholesale distributors,and retailers.

Question 18

According to the textbook,third-party logistics providers (3LPs)do not offer assistance with helping products clear customs.

Question 19

According to the textbook,retail stores are considered the focal firms in modern supply chains.

Question 20

According to the textbook,the keys to successful supply chain management include trust and honest,accurate communications between supply chain partners.

Question 21

Encouraging or helping a firm's suppliers to perform in a desired fashion can be referred to as:

A) Progressive procurement
B) Supplier management
C) Right-shoring
D) Supply chain performance management

Question 22

One operational method for controlling and managing inventory is the implementation of a software system which can be referred to as:

A) Material requirements planning (MRP)
B) Demand capacity tracking (DCT)
C) Inventory sourcing (IS)
D) Demand process reengineering (DPR)

Question 23

A certain supply chain is made up of
1)Raw Materials Supplier
2)Components Manufacturer
3)A firm that manufacturers Sub-assemblies
4)End Item Manufacturer
5)Wholesale Distributor
6)Local Retail Chain Warehouse
Who is considered the second tier supplier of the firm that manufacturers Sub-assemblies?

A) Raw Materials Supplier
B) Wholesale Distributor
C) The final end item consumer
D) Components Manufacturer
E) Local Retail Chain Warehouse

Question 24

Which of the following can be classified as a 3PL?

A) A company that offers warehousing services
B) A company that offers transportation services
C) A company that offers customs clearing services
D) All of these

Question 25

The following is an example of the bullwhip effect:

A) Barkley's produces a defective product and thus realizes an excessive increase in consumer returns
B) Barkley's products are so successful that it adds a new retailer for distribution
C) Barkley's incorrectly anticipates consumer demand resulting in stockouts at several popular retailers
D) Barkley's is unhappy with the performance of a distributor which causes a chain-reaction of replacements to companies involved in its supply chain

Question 26

The following supply chain concept was introduced in the 1990's in an attempt to reduce waste and increase performance:

A) Business Process Reengineering
B) Offshoring
C) Vertical Integration
D) Material Requirement Planning

Question 27

According to the textbook,conditions which must be present for successful supply chain management include:

A) Vertical Integration
B) Corporate contracts regarding performance expectations
C) Short-term company focused performance
D) Cooperation among firms

Question 28

According to the text,the FOUR important elements of the supply chain are:

A) Purchasing, manufacturing, transportation, retail stores
B) Purchasing, operations, logistics, integration
C) Purchasing, manufacturing, logistics, transportation
D) Purchasing, operations, manufacturing, distribution

Question 29

Successful modern supply chain management typically includes the practice of:

A) Keeping high inventories throughout the supply chain
B) Always purchasing materials with the lowest per unit cost
C) The sharing of information between supply chain partners
D) Leadership through the practice of issuing ultimatums to your supply chain partners

Question 30

A certain supply chain is made up of
1)Raw Materials Supplier
2)Components Manufacturer
3)A firm that manufacturers Sub-assemblies
4)End Item Manufacturer
5)Wholesale Distributor
6)Local Retail Chain Warehouse
Who is considered the End Item Manufacturer's second tier supplier?

A) Raw Materials Supplier
B) Wholesale Distributor
C) The final end item consumer
D) Components Manufacturer
E) Local Retail Chain Warehouse

Question 31

Which of the following would be considered a third party provider?

A) A Raw materials supplier
B) An intermediate component manufacturer
C) A firm that leases storage warehousing
D) An end product manufacturer

Question 32

Which of the following statements is TRUE?

A) Supply chain management was invented by the auto manufacturing industry
B) Strategic partnerships are seen as one of the foundations of supply chain management
C) Purchasing is seen as the final and most difficult step in the supply chain
D) Service response logistics is the digital distribution of services

Question 33

Which of the following acronyms is NOT paired with its correct "translation?"

A) TQM - Total Quality Management
B) JIT - Just-in-Time
C) MRP - Materials Requirements Planning
D) ERP - Estimated Response Parameters

Question 34

The term Supply Chain Management and the field of study it represents today seems to have emerged in the:

A) 1980's
B) 1970's
C) 1960's
D) 1990's

Question 35

According to the textbook,which of the following statements is TRUE? Consumers buy products based on a combination of:

A) Cost, quality, manufacturer, and simplicity of use
B) Cost, quality, availability, and brand
C) Cost, quality, advertising, store preference, and appearance
D) Cost, quality, availability, maintainability, and reputation

Question 36

Which of the following is a reverse logistics activity:

A) Recycling products and components
B) Delivering finished goods to your customer
C) Developing a collaborative relationship with your supplier
D) Managing the quality of products

Question 37

Lean production is typically associated with which of the following company's production systems?

A) Proctor and Gamble
B) Toyota
C) Boeing
D) Intel

Question 38

Which of the following is an illustration of a company that has vertically integrated?

A) A computer manufacturer that acquires its computer components supplier
B) A computer manufacturer that acquires warehouses to aid in its product distribution
C) A computer components supplier that begins to assemble computers for sale to consumers
D) All of these

Question 39

Which of the following was a popular way in the 1990's of developing radically new business processes in an effort to reduce waste and increase performance?

A) Business process reengineering
B) Benchmarking
C) Process integration
D) Vertical integration

Question 40

Which of the following acronyms is NOT paired with its correct "translation?"

A) TQM - Total Quality Management
B) JIT - Just-in-Time
C) MRP - Manufacturing Responsiveness and Planning
D) ERP - Enterprise Resource Planning

Question 41

Transportation management,customer relationship management,network design,and service response logistics are all important issues that are most closely related to:

A) Purchasing
B) Manufacturing
C) Integration
D) Logistics

Question 42

Which of the following is strategy usually employed by lean organizations in an effort to ensure continued quality compliance among suppliers and with internal production facilities?

A) MRP II
B) Six Sigma
C) 3PL
D) CAPS

Question 43

List three concepts used by supply chain managers in an attempt to make a firm more flexible and responsive to customers' changing needs:

Question 44

Discuss the differences between supply chain partnerships of the past and those that have developed today.

Question 45

There are many definitions for supply chain management.
Define supply chain management in your own words using the components that all three of the text's definitions have in common.

Question 46

Explain the difference between logistics and supply chain management.

Question 47

Right-shoring refers to:

A) An expansion of the supply chain
B) Contraction activities within the supply chain
C) An increase in the responsiveness of the supply chain
D) A decrease in the responsiveness of the supply chain

Question 48

Assembly or production of finished products,producing the right amount of product,and ensuring that finished products meet specific quality,cost,and customer service requirements are all important issues that are most closely related to:

A) Purchasing
B) Operations
C) Integration
D) Distribution

Question 49

Starbucks sells coffee and other items and consumables through their tens of thousands of worldwide outlets.Starbucks must satisfy their worldwide clientele with premium quality beverages,foods,and products that are representative of the Starbucks name and image.
Answer the following questions in an effort to describe the importance of Starbucks effectively and efficiently managing their worldwide supply chain.
1.What are the expectations of Starbucks' customers in terms of Starbucks' coffee beverages?
2.What should be the primary goals of Starbucks' coffee bean supply chain if they plan to be a customer focused organization?
3.How does purchasing help Starbucks achieve their supply chain goals?
4.How do the operations elements of Starbucks' supply chain aid in achieving their supply chain goals?
5.How does logistics aid in Starbucks achieving their supply chain goals?
6.Why is effective integration required for Starbucks to achieve their goals?

Question 50

Explain the concept of 'value-enhancing benefits' by giving THREE examples of benefits that may be realized by a firm that successfully manages its supply chain.

Question 51

List the four elements of supply chain management and provide a short description of each of the four elements.What types of failures might each of those elements create within the supply chain? Why might those results be linked to errors in a particular element?

Question 52

Which of the following is a system that aids in controlling inventory?

A) MRP
B) ERP
C) AARP
D) Both MRP and ERP