Deck 7: Skills for Working in Communities

Question 1

How can community workers work effectively with administrators?

A) be involved by sharing the community's activities and goals during meetings
B) be efficient and compliant with the organization's rules and protocols
C) attend social functions to strengthen relationships
D) subscribe to their norms such as their dress code and their language
E) be visible by voicing opinions on any topic

Answer 1

A

Question 2

Tuckman proposed that teams pass through these stages to achieve maximum effectiveness in the following order,

A) forming, norming, performing, storming, and adjourning.
B) norming, forming, storming, performing, and adjourning.
C) forming, storming, norming, performing, and adjourning.
D) storming, forming, norming, performing, and adjourning.
E) forming, performing, norming, storming, and adjourning.

Answer 2

C

Question 3

Community workers need to understand and navigate bureaucracies. These structures are

A) designed to manage large and complex tasks.
B) planned to assure accountability.
C) intended to have jobs that fit the individuals.
D) designed to provide salaries based on merit.
E) intended for staff to exercise discretion in managing tasks.

Answer 3

A

Question 4

Which of the following is an example of the informal structure of a bureaucracy?

A) organizational chart
B) protocols for reporting
C) unwritten day to day reporting mechanisms
D) documented retrieval of data
E) minutes of a program meeting

Question 5

Chairpersons need to keep meeting discussions on track. Interventions include providing support and

A) mediating conflict, probing, questioning, and reflecting feelings.
B) confronting, probing, reflecting feelings, and reassuring.
C) agreeing, mediating conflict, probing, and questioning.
D) reassuring, mediating conflict, reflecting feelings, and agreeing.
E) confronting, probing, questioning, and reflecting feelings.

Question 6

Which dimension is being attended to when meetings have a purpose and assist groups to accomplish their goals?

A) relationship
B) efficiency
C) task
D) affectivity
E) holistic

Question 7

If policies and procedures in an organization become time-consuming, the bureaucracy is

A) overly specialized.
B) rigid.
C) innovative.
D) suspicious.
E) focused.

Question 8

How do organizations benefit from teams?

A) increased motivation, productivity, and fun
B) reduced burnout and low cost
C) better decision making and emotional connections
D) consistency, stability, and low cost
E) increased productivity, consistency, and fun

Question 9

Which of the following is the best example of good behaviours at a meeting?

A) interrupting to make good points and helping the chair deal with issues
B) waiting to share ideas before adjournment and multitasking
C) having read the agenda and maintaining focus on dealing with issues
D) challenging all ideas on the table and doing one's homework
E) criticizing members and their ideas and focusing on the work to be done

Question 10

Effective teams have qualities that include trust, good communication mechanisms, and

A) an innovative leader who takes risks.
B) punctual and dedicated members who give support to the leader.
C) actively involved participants who are risk takers.
D) agreeable and vocal members who are committed to the changes.
E) committed learners with good problem solving skills.

Question 11

Bureaucracies are different from communities as bureaucracies

A) have broad purposes instead of specific objectives.
B) value relationships rather than roles.
C) value predictability and control instead of responsiveness and creativity.
D) prefer to emphasize preservation and sustainability instead of productivity and growth.
E) are held together by commitment instead of compliance.

Question 12

Which of the following fundraising approaches is least utilized?

A) special events
B) major individual donors
C) product sales
D) institutional grants
E) direct marketing

Question 13

A community member is chairing the meeting where several persons were disagreeing for quite a while. The most appropriate approach for the chairperson is to

A) suggest that they table their discussions till the next meeting.
B) say, "I think you are acting rather unprofessionally, it would be good if you cool off a bit before we proceed."
C) say, "It is hard when we don't agree with one another, but for the good of all the members, let's try and get along."
D) adjourn the meeting and meet with them individually.
E) say, "Let us try and get to the bottom of the disagreement then we can attend to the other matters before us".

Question 14

What are the disadvantages of special events as a fundraising approach?

A) intimidating and labour intensive
B) short term nature and intimidating
C) labour intensive and upfront supply costs
D) need for a support base and careful preparation of proposal
E) labour intensive and need for space

Question 15

Which of the following answers is the most appropriate answer to "what is the money for?" when fundraising for classroom renovations?

A) it will help students get better grades
B) students learn better, when noise or too much heat does not distract them
C) students have difficulty concentrating when they are hot and there is much noise
D) it will provide the students a comfortable space
E) students love to be in a place where they feel comfortable

Question 16

Printers and other office equipment, supplies, space, and time of the volunteers are examples of

A) in-kind resources.
B) tangible assistance.
C) commitment contributions.
D) donations.
E) non-monetary contributions.

Question 17

When bureaucracies become overspecialized, the people or units in the organization

A) are unable to make individual decisions.
B) become overly involved and focused in their own units.
C) are unable to be flexible.
D) tend to make things complicated.
E) fail to recognize implications of their efforts for others.

Question 18

Which of the following scenarios best describe a well set-up meeting?

A) meeting regularly at the same time in a well lit space
B) starting and ending on time in a comfortable space
C) set-up in a row and provision of refreshments
D) starting and ending on time and formal introductions
E) having a list of attendees and set-up space in rows

Question 19

Which of the following is an example of groupthink?

A) group members discuss openly their issues and confront each other
B) group members individually cast their votes and then attempt to sway others to their way of thinking
C) members conform to the group's ideas and resist any opposition
D) a leader suggests an idea and members are free to offer their thinking
E) leaders are elected and they make their opinions the predominant one

Question 20

Celebrating individual and collective achievements as well as diversity is one way of maintaining effective relationships within communities. Other approaches include

A) valuing ideas of community members and acknowledging existing disagreements.
B) providing good training and disregarding past disagreements.
C) pressuring members to gain independence and grounding them in reality.
D) valuing their opinions and their silences.
E) providing good training and pressuring members to be autonomous.

Question 21

Bureaucracies are organized to manage complex tasks and are based on a hierarchical structure.

Question 22

A combination of fundraising approaches is not appropriate because of logistical difficulties.

Question 23

Effective networking involves face to face contact and some level of trust.

Question 24

Attributing blame, monopolizing discussions, and focusing on the past instead of the here and now are behaviours that do not contribute to effective meetings.

Question 25

Within teams, collaborators focus on team goals. They are often willing to help resolve conflicts.

Question 26

A proposal is the same as a contract as they both describe the work to be accomplished.

Question 27

Groupthink is a positive consequence of bureaucracies.

Question 28

Advocacy is an important aspect of community development in order to bring about changes on behalf of individuals or groups.

Question 29

Conflicts can help define issues and increase unity among community members.

Question 30

Effective teams have members who are committed to the same goals and have one leader who delegates tasks.

Question 31

Setting priorities and maintaining regular communication with the community are examples of community development teams' responsibilities.

Question 32

Which of the following is a successful strategy for advocacy from an outside organization?

A) have members of the group who are influential and with resources
B) organization should be complex and hierarchical
C) group has a powerful leader
D) have members who are confrontational and communicators
E) being a learning organization

Question 33

Community workers need to understand networks that can be beneficial for the community. These include

A) media, service user, and multi-professional networks.
B) community, multi-professional, and work group networks.
C) advocacy, political, and community group networks.
D) service user, multi-professional, and work group networks.
E) fundraising, work group, and media networks.

Question 34

Special events and product sales have the lowest risk for return of investment.

Question 35

Emphasis on the first 10 words of a press release is effective practice.

Question 36

Conflicts occurring within members of a group is an

A) intra-group conflict.
B) interpersonal conflict.
C) group conflict.
D) inter-group conflict.
E) multi-individuals conflict.

Question 37

Which of the following strategies are useful for the community developer when being interviewed by the media?

A) using plain language and telling a negative story
B) telling the truth and elaborating on the achievements of the community
C) using positive anecdotes and professional language
D) using negative anecdotes and portraying a professional image
E) telling the truth and speaking candidly about both personal and professional issues

Question 38

The elements of price, product, place, promotion, and participation are applied in

A) media relations.
B) advocacy.
C) social marketing.
D) conflict resolution.
E) dispute mediation.

Question 39

Leaders can contribute to the development of trusting relations by modeling trustworthy behaviours.

Question 40

The three elements in any communication effort are the market, medium, and message.

Question 41

Describe the characteristics of effective teams.

Question 42

What strategies are required of the chairperson to run an effective meeting?

Question 43

Why is it necessary for a community developer to recognize the presence of dissension?

Question 44

Explain how to enhance teamwork.

Question 45

Reviewers of grant proposals use criteria to evaluate them. List five items that need to be addressed.

Question 46

Why would tension happen between bureaucracies and community workers within them?

Question 47

List five aspects or factors to be analyzed about a meeting's effectiveness.

Question 48

Name five ways of communicating through the media.