Deck 18: Interview Techniques and Strategies

Question 1

According to your text, to prepare for an information interview, one needs to take all of these step(s) EXCEPT

A) identifying your purpose.
B) conducting a background research.
C) developing an interview protocol.
D) preparing secondary questions.

Answer 1

D

Question 2

Secondary questions are often part of the interview protocol and are often highly structured.

Answer 2

False

Question 3

Paraphrasing requires that

A) a speaker restate what he or she said.
B) a listener restate what a person said.
C) a listener avoid the use of attending skills.
D) a speaker avoid immediacy.

Answer 3

B

Question 4

All of these statements are true EXCEPT

A) an interview can be face-to-face.
B) an interview can be mediated.
C) an interview can be conducted within a small group.
D) an interview is by definition dyadic.

Question 5

Asking, "When do you plan to make a decision?" is an example of what step of managing an information interview?

A) Being engaged
B) Rapport building
C) Leave-taking
D) Using attending skills

Question 6

Interviews must occur in a face-to-face setting.

Question 7

A doctor asking his or her patients questions is an example of an information interview.

Question 8

A follow-up question in an interview is called a(n)

A) primary question.
B) open question.
C) secondary question.
D) neutral question.

Question 9

"How do you plan to do volunteer work during the school break?" is an example of a(n)

A) leading question.
B) secondary question.
C) open question.
D) neutral question.

Question 10

When an interviewer says to an interviewee, "That's interesting, tell me more," or, "What happened next?" the interviewer is using

A) primary questions.
B) secondary questions.
C) leading questions.
D) neutral questions.

Question 11

If Lindsay focuses her skills and experiences to a specific job while preparing for an employment selection interview, what step is she taking?

A) Writing a functional résumé
B) Developing a cover letter
C) Developing questions for the interview
D) Preparing responses for the interview

Question 12

Ari is interviewing his economics professor to gather information for his speech about inflation. His first question is, "How does inflation affect the middle and lower classes?" This is a

A) secondary question.
B) closed question.
C) primary question.
D) leading question.

Question 13

What type of question introduces a new topic?

A) Primary question
B) Open question
C) Leading question
D) Neutral question

Question 14

In a functional résumé, information is not in chronological order.

Question 15

Using an interview protocol, an interviewer can ensure that the interview is informative in tone by following the cooperative principle.

Question 16

All interviews are dyadic, involving two people.

Question 17

Which of these is NOT an accurate statement regarding interviews?

A) Effective interviews follow an interview protocol.
B) Interviews are planned and structured.
C) Interviews occur only in dyads.
D) Interviews can occur between two or more persons.

Question 18

To prepare for an information interview, it is wise to

A) build rapport.
B) develop an interview protocol.
C) be engaged.
D) just "wing it."

Question 19

When interviewing a job candidate, Lorenz used jargon. What tenet of Grice's cooperative principle did Lorenz violate?

A) Be informative
B) Be honest
C) Be clear
D) Be relevant

Question 20

An interviewer who wants to find out what an interviewee really thinks about a topic would begin with a

A) neutral question.
B) leading question.
C) closed question.
D) secondary question.

Question 21

What type of résumé details the history of your education and work experience, starting with the most recent.

A) Functional résumé
B) Cover letter
C) Chronological résumé
D) Objective statement

Question 22

Effective management of an information interview includes all of these strategies EXCEPT

A) build rapport.
B) develop an interview protocol.
C) be engaged.
D) end on a positive note.

Question 23

What can a candidate do to prepare for an employment selection interview?

A) Develop his or her résumé
B) Review his or her social media image
C) Plan his or her own questions for the interviewer
D) All of the options are correct

Question 24

The interviewee assumes a passive role in an interview.

Question 25

What is the term for a characteristic essential to operating the business?

A) Physical strength
B) Bona fide occupational qualification
C) Interview protocol
D) Rapport building

Question 26

What is one reason an interviewer would use paraphrasing?

A) To rephrase a long question
B) To apply the cooperative principle
C) To check understanding of an interviewee's answer
D) To build rapport with the interviewee

Question 27

What type of question limits an interviewee's response?

A) Secondary questions
B) Leading questions
C) Neutral questions
D) Closed questions

Question 28

Colby has been asked to record video of himself answering interview questions and then upload the video to an employer's secure website. This is an example of a(n)

A) synchronous video interview.
B) asynchronous video interview.
C) Skype interview.
D) information interview.

Question 29

A restatement in your own words of what a person said is

A) rapport building.
B) paraphrasing.
C) attending.
D) leave-taking.

Question 30

What type of interview identifies why an employee is leaving a job?

A) Performance or appraisal interview
B) Employment interview
C) Information interview
D) Exit interviews

Question 31

A listing of questions that guides the interview is called

A) primary questions.
B) interview protocol.
C) open questions.
D) a selection interview.

Question 32

What type of interview determines whether applicants have the education, experience, and proper attitude required for a job?

A) Performance or appraisal interview
B) Exit interview
C) Selection interview
D) Information interview

Question 33

Effective interviewers demonstrate

A) attending skills.
B) paraphrasing.
C) rapport building.
D) All of the options are correct.

Question 34

A leading question is often more useful for finding out what an interviewee really thinks about a topic.

Question 35

Briana is charged with redesigning a popular consumer item and has chosen to conduct an interview to gain feedback from her customers. What type of interview would you suggest she conduct?

A) A performance/appraisal interview
B) A selection interview
C) An employment interview
D) A focus group interview

Question 36

What type of interview is used to help an employee by providing feedback and setting new goals?

A) Appraisal interview
B) Exit interview
C) Selection interview
D) Employment interview

Question 37

The process of ending an interview is called

A) concluding.
B) leave-taking.
C) summarizing.
D) thanking.

Question 38

By using Skype, a real-time, synchronous video interview can be conducted.

Question 39

One strategy for achieving leave-taking in an interview is to say, "Is there anything else I didn't ask that you would like me to know?"

Question 40

What type of interview evaluates work and helps set new goals?

A) Performance or appraisal interviews
B) Exit interview
C) Information interview
D) Employment interview

Question 41

What type of interview helps manage an organization's personnel?

A) Selection interview
B) Exit interview
C) Information interview
D) Employment interview

Question 42

What introduces a candidate for a job and highlights the candidate's qualifications for the job in question?

A) Bona fide occupational qualifications
B) Functional résumé
C) Chronological résumé
D) Cover letter

Question 43

The person answering the questions in an interview is the

A) employer.
B) applicant.
C) interviewee.
D) interviewer.

Question 44

What type of interview typically occurs once a year?

A) Performance interview
B) Focus group interview
C) Selection interview
D) Information interview

Question 45

Open questions normally require a yes or no response.

Question 46

A planned conversation that uses questions and answers to meet a specific purpose is

A) interview protocol.
B) an interview.
C) a focus group.
D) rapport building.

Question 47

What type of question points an interviewee to a preferred answer?

A) Neutral question
B) Leading question
C) Closed question
D) Primary question

Question 48

Paraphrasing is an important listening skill that requires a listener to state back exactly word for word what a person said.

Question 49

A focus group is a type of information interview used by marketing consultants.

Question 50

Rapport building can occur through the effective use of both nonverbal and verbal communication in an interview setting.

Question 51

According to your text, a bona fide occupational qualification precludes an interviewer from asking an applicant's age.

Question 52

Questions that provide freedom of response are

A) leading questions.
B) primary questions.
C) neutral questions.
D) open questions.

Question 53

In an interview, if you are asked, "Can you lift a twenty-five-pound box?" what type of question is being used?

A) Illegal question
B) Open question
C) Closed question
D) Leading question

Question 54

The participant in an interview who plans and manages the questions and answers is the

A) interviewer.
B) interviewee.
C) employer.
D) applicant.

Question 55

By writing a cover letter, an applicant can provide a detailed, comprehensive review of his or her work history and experience.

Question 56

What type of. interview generates knowledge or understanding about a topic?

A) Employment interview
B) Information interview
C) Selection interview
D) Exit interview

Question 57

An interview protocol is similar to a preparation outline in that they both guide the communication.

Question 58

Demonstrating a readiness to listen to an interviewee shows you possess

A) paraphrasing skills.
B) leave-taking skills.
C) attending skills.
D) rapport-building skills.

Question 59

According to the bona fide occupational qualification, if a characteristic is essential to performing the job, an employer can ask about

A) religion.
B) gender.
C) age.
D) All of the options are correct.

Question 60

An interviewee should take all of these steps to effectively manage an employment selection interview EXCEPT

A) dress appropriately.
B) deal with unlawful questions.
C) demonstrate positivity.
D) develop a cover letter.

Question 61

How can you manage an information interview?

Question 62

What type of question reveals what an interviewee thinks about a topic?

A) Neutral question
B) Leading question
C) Open question
D) Primary question

Question 63

What does a bona fide occupational qualification mean?

Question 64

Distinguish between primary/secondary, open/closed, and neutral/leading questions.

Question 65

What step in preparing for an interview occurs when developing an interview protocol?

A) Determining the purpose of the interview
B) Determining what questions to ask
C) Selecting the interviewee
D) Ordering a list of questions to be asked

Question 66

A written summary of education, experience, and skills is a(n)

A) résumé.
B) cover letter.
C) bona fide occupational qualification.
D) interview protocol.

Question 67

What are some ways to build rapport in an interview?

Question 68

What type of résumé focuses on how your skills and experiences relate to the specific job you're applying for?

A) Functional résumé
B) Chronological résumé
C) Cover letter
D) Objective statement

Question 69

Identify the two primary types of interviews.

Question 70

How can you prepare for an employment selection interview?

Question 71

In using Grice's cooperative principle in an interview, how might an interviewer apply being honest?

A) Prepare an interview protocol
B) Ask leading questions
C) Avoid asking leading questions
D) Use appropriate language

Question 72

Whether one uses synchronous or asynchronous video interviews, it is recommended to

A) know how to use the technology.
B) test the technology.
C) rehearse and record yourself on video.
D) make sure all of the options are correct.

Question 73

If you are asked, "Don't you like the new student desks that we chose to purchase?" you are experiencing what type of question?

A) Leading question
B) Neutral question
C) Secondary question
D) Open question

Question 74

Identify two types of video interviews and explain three ways to use them competently.

Question 75

An exchange of messages that creates a bond and sets the tone for an interview is called

A) rapport building.
B) paraphrasing.
C) attending.
D) leave-taking.

Question 76

How can an interviewee prepare for an interview?

Question 77

Attending is an important listening skill to demonstrate that an interviewer is ready to listen.

Question 78

Explain how you can effectively manage an information interview.

Question 79

What are the steps of preparing for an information interview?

Question 80

Define and differentiate between an open and a closed question.