Deck 6: Administrative Agencies

Question 1

Hugging a friend you haven't seen for a long time is an example of

A) Functional-professional touch
B) Social-polite touch
C) Friendship-warmth touch
D) Love-intimacy touch

Answer 1

C

Question 2

What type of culture prefers infrequent touching, little shared gaze, larger physical distance, and indirect body orientation?

A) Haptic culture
B) Proxemic culture
C) High-contact culture
D) Low-contact culture

Answer 2

D

Question 3

Which type of gesture controls turn-taking in conversation?

A) Illustrators
B) Adaptors
C) Regulators
D) Emblems

Answer 3

C

Question 4

Which of these illustrates the importance of facial expressions in nonverbal communication?

A) Adaptors
B) Emblems
C) Emoticons
D) Illustrators

Question 5

Objects you possess that help express your identity to others are

A) adaptors.
B) emblems.
C) artifacts.
D) illustrators.

Question 6

When Amy's friend finishes giving his presentation, Amy tells him "You did great" and gives him a thumbs up. How is Amy's nonverbal communication functioning in this situation?

A) Replacing the verbal message
B) Contradicting the verbal message
C) Repeating the verbal message
D) Spotlighting the verbal message

Question 7

To increase your ability to interpret and understand nonverbal communication, you should

A) consider the context.
B) consider the other person's culture.
C) practice perception-checking.
D) All of the options are correct.

Question 8

When Lyle and his girlfriend engage in public displays of affection such as holding hands, hugging, and kissing, what type of touch are they using?

A) Sexual-arousal touch
B) Social-polite touch
C) Friendship-warmth touch
D) Love-intimacy touch

Question 9

Verbal and nonverbal behaviors that are consistent with one another are called

A) high-contact.
B) congruent messages.
C) illustrators.
D) emblems.

Question 10

Speech rate and volume are elements of vocalics.

Question 11

When communicating online, typing in all capital letters is the nonverbal equivalent of

A) rich tone.
B) fast rate.
C) high pitch.
D) loud volume.

Question 12

While communicating with someone from a high-contact culture, it would be wise to remember to

A) avoid gazing.
B) avoid touch.
C) maintain close physical proximity.
D) maintain social distance.

Question 13

Which of the following statements about nonverbal communication is TRUE?

A) Gender does not influence nonverbal communication.
B) Nonverbal communication uses a single channel.
C) Nonverbal communication is usually clearer than verbal communication.
D) Nonverbal communication conveys more meaning than verbal communication.

Question 14

During Steve's presentation to the class, he constantly scratches his head and adjusts his tie. What type of gestures is he using?

A) Illustrators
B) Regulators
C) Adaptors
D) Emblems

Question 15

When nonverbal messages contradict verbal messages, people tend to believe the verbal messages more.

Question 16

The feeling of emotional bonding or union between ourselves and others is

A) affect.
B) intimacy.
C) haptics.
D) proxemics.

Question 17

Beth raises her voice and increases her volume on the word stop when she tells her two-year-old daughter, "Please STOP throwing your bottle." How is Beth's nonverbal communication functioning in this situation?

A) Repeating the verbal message
B) Contradicting the verbal message
C) Spotlighting the verbal message
D) Enhancing the verbal message

Question 18

If during a medical exam, your physician maintains a neutral face when she finds a serious problem, what type of behavior is she demonstrating?

A) An incongruent message
B) Kinesics
C) An affect display
D) Dominance

Question 19

When Maria consoled her boyfriend after his grandmother passed away by holding his hand and giving him a hug, what physical distance zone was she using?

A) Intimate space
B) Personal space
C) Social space
D) Public space

Question 20

Affect displays are primarily displayed through (the)

A) hands.
B) eyes.
C) face.
D) touch.

Question 21

The willingness to allow others to exert power over you is

A) personal space.
B) submissiveness.
C) dominance.
D) intimacy.

Question 22

Research suggests that women are better than men at both sending and receiving nonverbal messages.

Question 23

During a game, Coach Baker forms a "T" with his hand, directing it to the umpire to indicate a time-out. What type of gesture is he displaying?

A) Emblem
B) Illustrator
C) Regulator
D) Adaptor

Question 24

Which type of gesture accents verbal messages?

A) Emblems
B) Adaptors
C) Illustrators
D) Regulators

Question 25

If you point in a particular direction while providing someone directions, in what way are you using nonverbal communication?

A) Replacing the verbal message
B) Repeating the verbal message
C) Spotlighting the verbal message
D) Contradicting the verbal message

Question 26

Eye contact can communicate interest, affect, hatred, or aggression.

Question 27

Verbal and nonverbal behaviors that have contradictory meanings are called

A) affect displays.
B) artifacts.
C) incongruent messages.
D) kinesics.

Question 28

Nonverbal communication can be ambiguous because it is governed by rules that vary across cultures.

Question 29

Compared to verbal communication, nonverbal communication is

A) more clear.
B) single-channeled.
C) more intentional.
D) more trusted.

Question 30

Nonverbal communication through touch is called

A) haptics.
B) proxemics.
C) kinesics.
D) vocalics.

Question 31

Behaviors used to exert power and influence over others communicate

A) dominance.
B) deception.
C) aggression.
D) anger.

Question 32

Verbal communication conveys more meaning than nonverbal communication.

Question 33

Marya notices her manager hunched over her workstation holding her head up with her hands and asks her, "Are you okay? You look upset." Her manager replies, "I'm fine." The manager is illustrating

A) affect displays.
B) an incongruent message.
C) a congruent message.
D) a congruent message.
E) vocalics.

Question 34

Dominance can be demonstrated by all of the following EXCEPT

A) claiming more personal space.
B) avoiding eye contact.
C) orienting the body away from another person.
D) frowning.

Question 35

Research suggests that women are more territorial than men.

Question 36

Before Mark departs for service in Iraq, he tells his girlfriend her loves her and hugs her. How is his nonverbal communication functioning in this situation?

A) Replacing the verbal message
B) Contradicting the verbal message
C) Spotlighting the verbal message
D) Enhancing the verbal message

Question 37

When communicating with someone from a low-contact culture, it is wise to

A) maintain a direct body orientation.
B) maintain an erect posture.
C) relax your posture.
D) avoid physical contact.

Question 38

Submissiveness is characterized by all of the following EXCEPT

A) taking up less space.
B) looking down or away.
C) allowing others to invade your space.
D) direct gaze.

Question 39

Which physical distance zone would you maintain when talking with one of your close yet platonic friends?

A) Intimate space
B) Personal space
C) Social space
D) Public space

Question 40

Nonverbal communication involves multiple channels.

Question 41

The physical distance we use when communicating is called

A) proxemics.
B) kinesics.
C) haptics.
D) vocalics.

Question 42

Research suggests that facial cues are the most important form of communication for forming impressions.

Question 43

Business partners Arnetta and Xavier are designing their new office space and furnishings. They want to communicate success and impress visiting clients, so they choose high-quality hardwood flooring and elegant furniture. Which aspect of nonverbal communication does this illustrate?

A) Fixed environmental features
B) Semi-fixed environmental features
C) Both fixed and semi-fixed environmental features
D) Neither fixed nor semi-fixed environmental features

Question 44

Tone, pitch, loudness, and rate are all components of

A) haptics.
B) vocalics.
C) proxemics.
D) kinesics.

Question 45

If Raul's girlfriend reports she is not scared, yet she grips his hand tightly and her eyes are glued wide open, he will believe her actions more than her words.

Question 46

Of all the body movements, facial expressions convey the most information and have
the most impact.

Question 47

Intentional or unintentional nonverbal behaviors that depict actual or feigned emotion are called

A) illustrators.
B) adaptors.
C) vocalics.
D) affect displays.

Question 48

What is the study of body movement, gestures, and facial expressions called?

A) Kinesics
B) Haptics
C) Proxemics
D) Vocalics

Question 49

Telling a friend "I loved that movie" while rolling your eyes to indicate that you didn't really love the movie is an example of your nonverbal communication

A) enhancing the verbal message.
B) contradicting the verbal message.
C) replacing the verbal message.
D) spotlighting the verbal message.

Question 50

When you practice nonverbal inhibition, you

A) attempt to show dominance.
B) attempt to be more nonverbally expressive.
C) increase your affect displays.
D) limit or control your nonverbal behavior.

Question 51

The number one response given by convicted muggers when asked what they looked for in potential victims was

A) eye contact.
B) facial expressions.
C) posture.
D) personal space.

Question 52

Physical characteristics and appearance play a minimal role in nonverbal communication.

Question 53

Trey asks his partner, Mario, if he is angry. Mario replies by shouting, "I'm not angry! What are you talking about?" How is Mario's nonverbal communication functioning in this situation?

A) Repeating the verbal message
B) Contradicting the verbal message
C) Enhancing the verbal message
D) Replacing the verbal message

Question 54

Nonverbal communication can be used to

A) express emotion.
B) present your self.
C) manage interaction.
D) All of the options are correct.

Question 55

Which type of gesture substitutes for verbal messages?

A) Illustrators
B) Regulators
C) Adaptors
D) Emblems

Question 56

Transmission of meaning through nonspoken physical and behavioral cues is

A) nonverbal communication.
B) affect displays.
C) haptics.
D) proxemics.

Question 57

Research suggests that men are better than women at using and understanding nonverbal communication.

Question 58

Which of these is NOT a physical distance zone?

A) Personal space
B) Public space
C) Intimate space
D) Individual space

Question 59

Men smile more often than women.

Question 60

Members of a high-contact culture engage in more eye contact, frequent touching, and close proximity while talking.

Question 61

When Kim's boyfriend tells her that he loves her while staring aimlessly at the TV instead of at her, she is more likely to

A) ignore his behavior.
B) believe his nonverbal communication.
C) believe his verbal communication.
D) believe neither his verbal nor nonverbal communication.

Question 62

Nonverbal communication can be intentional or unintentional.

Question 63

Which type of gesture satisfies a psychological or physical need?

A) Emblem
B) Adaptor
C) Illustrator
D) Regulator

Question 64

Guidelines that govern the appropriate use and expression of emotion are called

A) nonverbal inhibition.
B) affect displays.
C) display rules.
D) congruent messages.

Question 65

What type of culture prefers frequent touching, shared gaze, close physical proximity, and direct body orientation?

A) Low-contact culture
B) High-contact culture
C) Proxemic culture
D) Haptic culture

Question 66

Joachin is telling his parents about a funny cat video he saw online. When he describes the video, he imitates the cat's actions. How is Joachin's nonverbal communication functioning in this situation?

A) Replacing the verbal message
B) Enhancing the verbal message
C) Repeating the verbal message
D) Spotlighting the verbal message

Question 67

What physical distance zone is appropriate for use in a workplace?

A) Intimate space
B) Personal space
C) Social space
D) Public space

Question 68

Nonverbal communication tends to be more trusted than verbal communication.

Question 69

Research suggests that men tend to use more physical space than do women.

Question 70

Affect displays can be unintentional or intentional.

Question 71

When Miranda's athletic trainer wrapped her ankle with an elastic bandage after she twisted her ankle, what type of touch was the trainer using?

A) Functional-professional touch
B) Social-polite touch
C) Friendship-warmth touch
D) Love-intimacy touch

Question 72

Which is true about women's use of nonverbal communication?

A) Women smile more.
B) Women gaze more.
C) Women are more facially expressive.
D) All of the options are correct.

Question 73

Your friend tells you about a phone call she had with her mother. As she does so, she holds her hand up to her ear as to demonstrate a telephone. What type of gesture is she using?

A) Illustrator
B) Regulator
C) Adaptor
D) Emblem

Question 74

If while driving you are cut off by another driver and flip them "the bird," you are using an illustrator.

Question 75

Women typically gaze more at others during interaction than do men.

Question 76

Which behavior communicates submissiveness?

A) Making eye contact
B) Smiling
C) Taking up as much space as possible
D) Not allowing others to invade your space

Question 77

If a friend becomes impatient as you tell your story and points to his watch, what type of nonverbal communication is he using?

A) Illustrator
B) Regulator
C) Adaptor
D) Emblem

Question 78

If you were asked to deliver a presentation to incoming first-year students at your college, which physical distance zone would you use?

A) Intimate space
B) Personal space
C) Social space
D) Public space

Question 79

Which type of touch is most appropriate when you are hoping to acknowledge another person according to the norms or rules of a society?

A) Social-polite touch
B) Love-intimacy touch
C) Functional-professional touch
D) Friendship-warmth touch

Question 80

One can communicate dominance or submissiveness nonverbally.