Deck 7: Teams

Question 1

Which term below usually consists of three or more people who work independently to attain organizational goals?

A) job sharing
B) group
C) team
D) flextime

Answer 1

B

Question 2

Mateo has three people in his office; one sales representative, one person on branding, and a third on the administration associated with those tasks. Mateo has a ______ of employees.

A) job sharers
B) group
C) team
D) telecommuters

Answer 2

B

Question 3

The defining characteristic of ______ is that members are in different locations and work together through e-mail, videoconferencing, instant messaging, and other electronic media.

A) cross-functional teams
B) self-managing teams
C) problem-solving teams
D) virtual teams

Answer 3

D

Question 4

As stated in the textbook, which term is defined as a collection of people brought together to apply their individual skills to a common project or goal?

A) flexible work schedule
B) group
C) team
D) posse

Question 5

Organizations value which team model because it saves on travel costs by eliminating in-person meetings and allows for greater sharing of information between employees from different countries?

A) cross-functional team
B) self-managing team
C) problem-solving team
D) virtual team

Question 6

A well-run team is usually ______.

A) inflexible
B) productive
C) disgruntled
D) dysfunctional

Question 7

Which of the following statements is true regarding teams with fewer than three people?

A) They tend to not derive the benefits of a collaborative team.
B) They tend to struggle with communication issues.
C) They tend to struggle with control issues.
D) They are the ideal size to collaborate effectively.

Question 8

Systems Inc. went through a downsizing process. The company decentralized its distribution of power to its employees while creating teams. Each of the departments was left with a range of 7-15 people who worked collectively to create new ideas. In the end, management found the new approach caused more headaches than benefits. The teams were not productive. What was the likely cause of the lack of productivity?

A) Systems Inc. should have kept power centralized.
B) Systems Inc. had too many teams.
C) Systems Inc. had too many groups.
D) Systems Inc. had too many people in their teams.

Question 9

A ______ is a group of workers who manage their own daily duties under little to no supervision.

A) cross-functional team
B) self-managing team
C) problem-solving team
D) virtual team

Question 10

Which of the following is a result of organizational restructuring and downsizing?

A) less collaboration
B) increased decentralization
C) less efficient organizational structures
D) less productive organizational structures

Question 11

The effectiveness of work teams depends on ______.

A) the adaptability of the organization
B) the employees' loyalty
C) the item that they produce
D) how well they are managed and treated within the organization

Question 12

Alejandro has a crew of five people. While his crew contains landscape architects, florists, and engineers, all collaborate to create beautiful landscapes. Alejandro manages ______.

A) freelancers
B) a group
C) a team
D) job sharers

Question 13

Which term below is defined as the distribution of power across all levels of the organization?

A) flextime
B) decentralization
C) cross-functional teams
D) centralization

Question 14

______ consist of a number of people, usually between three and seven, who use their complementary skills to collaborate in a joint effort.

A) Telecommuters
B) Groups
C) Teams
D) Job sharers

Question 15

Some organizations take collaboration so seriously that they are changing the traditional office layout and replacing cubicles with low walls or no walls between desks. Many are creating small, informal areas designed to encourage spontaneous discussion and problem-solving. This is an example of which concept?

A) job sharing
B) collaborative groups
C) flextime
D) collaborative teams

Question 16

Organizations that consistently nurture teams tend to experience which of the following?

A) increased turnover
B) decreased absenteeism
C) no effect over time
D) decreased productivity

Question 17

Good teams within organizations can consist of how many people?

A) 2
B) 5
C) 11
D) 53

Question 18

A study conducted by researchers at Google found that the most important component of an effective team was ______.

A) flexibility
B) access to technology
C) collaborative work spaces
D) psychological safety

Question 19

As stated in the textbook, employees have become more empowered through ______.

A) decentralization
B) globalization
C) centralization
D) cross-functional teams

Question 20

Which type of team expects members to make decisions without consulting higher management?

A) cross-functional team
B) self-managing team
C) problem-solving team
D) virtual team

Question 21

Gaia has decided to work from home. She just had a baby, and her employer offered for her to stay with her baby after maternity leave. She will be able to work closely with her colleagues via e-mail and videoconferencing. Gaia is working through a ______.

A) cross-functional team
B) self-managing team
C) problem-solving team
D) virtual team

Question 22

Which term below consist of the equipment, materials, training, information, staffing, and budgets the organization supplies to support the team's goals?

A) tasks
B) resources
C) systems
D) interdependence

Question 23

In order to solve problems quickly, it is best that problem-solving teams consist of members who are ______.

A) from different generations
B) virtually the same
C) cognitively diverse
D) equally representative of males and females

Question 24

Olivia is working with a small group of five coworkers put together by their CEO, Ben. They have been instructed to take care of an inequality in their manufacturing plant. Olivia and her team have the authority to make decisions by themselves without the approval of Ben. Olivia is working in ______.

A) a virtual team and a problem-solving team
B) a cross-functional team
C) both a self-managing team and a virtual team
D) both a self-managing team and a problem-solving team

Question 25

Which team below is comprised of a group of workers from different units with various areas of expertise to work on certain projects?

A) cross-functional team
B) self-managing team
C) problem-solving team
D) virtual team

Question 26

Members of a surgical team must carefully coordinate their tasks so that the procedure occurs in the right order. Which of the following best describes members of surgical teams?

A) high degree of interdependence
B) high degree of attraction
C) low degree of attraction
D) low degree of interdependence

Question 27

According to a 2016 survey carried out by Global Workplace Analytics, the amount of people working regularly from home has ______ since 2005.

A) increased by about 28%
B) increased by 103%
C) decreased by 103%
D) decreased by 28%

Question 28

Effective teams in organizations are characterized by their ability to ______.

A) improve quality, reach goals, and change processes
B) improve quality, reach goals, and increase turnover
C) improve satisfaction, reach goals, and change processes
D) improve sustainability, reach goals, and change processes

Question 29

A group of authors have asked Lola to contribute to one of their books. They are interested in her expertise and experience with solving crimes. Each author has a particular skill set that can be valuable to the process. They meet once a month to go over ideas and plots. Lola is part of a ______.

A) cross-functional team
B) self-managing team
C) problem-solving team
D) virtual team

Question 30

Which of the following is considered a team contextual influence?

A) member abilities
B) size
C) task characteristics
D) process facilitation

Question 31

Which term below can be structured or unstructured, complex or simple, and characterized by more or less interdependence among the members?

A) tasks
B) interdependencies
C) resources
D) systems

Question 32

Mason has a special project due at the end of the month. He is worried about completing the project on time because he has been placed into a team of people whom he has never met. They have all worked in the company for many years, but they are also all from different departments. Mason's team is a ______.

A) cross-functional team
B) self-managing team
C) problem-solving team
D) virtual team

Question 33

What type of interdependence occurs when each team member produces a piece of work independently of the others?

A) reciprocal interdependence
B) sequential interdependence
C) affiliated interdependence
D) pooled interdependence

Question 34

______ is the extent to which team members rely on each other to complete their work tasks.

A) Systems
B) Tasks
C) Resources
D) Interdependence

Question 35

Which of the following was reported as the biggest challenge to overcome when working in a virtual team, according to a 2016 study by RW3 Culture Wizard?

A) team member lack of skill
B) cultural challenges
C) differences in time zone
D) failing technologies

Question 36

Team ______ are important for effective teams because they equip the team members with the tools to successfully perform their roles.

A) resources
B) tasks
C) systems
D) interdependencies

Question 37

______ are the specific steps the team must perform to achieve its goals.

A) Systems
B) Interdependence
C) Tasks
D) Resources

Question 38

______ consists of a small group of workers who come together for a set amount of time to discuss and resolve specific issues.

A) cross-functional team
B) self-managing team
C) problem-solving team
D) virtual team

Question 39

Matteo has been asked to be part of a team whose duties include assessing why the distribution department has been taking a loss the past three quarters and trying to find a solution. Matteo has been asked to join a ______.

A) cross-functional team
B) self-managing team
C) problem-solving team
D) virtual team

Question 40

Numerous examples show that using self-managing teams is likely to ______.

A) increase organizational productivity
B) completely eliminate the need for managers
C) increase employee turnover
D) decrease profits

Question 41

Which group development stage is described as the period in which team members resolve the conflict and begin to work well together and become more cohesive?

A) adjourning
B) storming
C) norming
D) performing

Question 42

Which group development stage is used to describe when individuals either leave the team or have no reason to be in further contact with their teammates?

A) adjourning
B) storming
C) norming
D) performing

Question 43

Which accurately represents the three interrelated processes included in the ASA model?

A) attraction-solution-attrition
B) attrition-solution-apathy
C) attraction-selection-apathy
D) attraction-selection-attrition

Question 44

Which is the final stage of the group development process according to psychologist Bruce Tuckman?

A) adjourning
B) storming
C) norming
D) performing

Question 45

Hina works in a hospital as a nurse. She works closely with Dr. Higdon and a physician's assistant named Bryan. They work together to take care of their patients as quickly and accurately as possible. Hina's team works as which level of interdependence?

A) reciprocal
B) sequential
C) affiliated
D) pooled

Question 46

Which of the following is accurate regarding the order of the stages of group formation according to Tuckman's model?

A) forming, storming, norming, performing
B) forming, norming, storming, performing
C) forming, performing, norming, storming
D) storming, forming, norming, performing

Question 47

Yuki has realized how to work with Jane. It was difficult at first because he did not understand her quiet nature. It was hard to get her to open up about her ideas and to work with him. Once he understood where she was coming from, they became more productive group members. Yuki's team is in which stage of group development?

A) forming
B) storming
C) norming
D) adjourning

Question 48

Which stage of group development is spent getting to know each other and trying to understand where one fits within the team structure?

A) forming
B) storming
C) norming
D) adjourning

Question 49

What type of interdependence happens when team members work closely together on a piece of work, consulting with each other, providing each other with advice, and exchanging information?

A) reciprocal interdependence
B) sequential interdependence
C) affiliated interdependence
D) pooled interdependence

Question 50

The original process of becoming a team, developed by psychologist Bruce Tuckman in 1965, included four stages. Which stage did Tuckman add later, resulting in five stages of team formation?

A) forming
B) norming
C) adjourning
D) performing

Question 51

When a team reaches the ______ stage of group development, there tends to be high loyalty and trust between members?

A) adjourning
B) storming
C) norming
D) performing

Question 52

What type of interdependence takes place when one team member completes a piece of work and passes it on to the next member for his or her input, as on an assembly line?

A) reciprocal interdependence
B) sequential interdependence
C) affiliated interdependence
D) pooled interdependence

Question 53

Shira works for a cosmetics company. She manages her store in New York City. She enjoys her job because although she is in charge of her store, she has backup from corporate offices in Los Angeles. Their support is helpful because she does not need to worry about advertising or big picture items. She can focus on running the day-to-day activities of her own store. Shira's level of interdependence with her corporate office is considered ______.

A) reciprocal interdependence
B) sequential interdependence
C) affiliated interdependence
D) pooled interdependence

Question 54

The group development stage that is described as a period in which the team becomes invested in achieving its goals and operates as a unit is called ______.

A) adjourning
B) storming
C) norming
D) performing

Question 55

In the ______ stage of group development, tensions may arise between members and different personalities might clash, leading to conflict within the team.

A) adjourning
B) storming
C) norming
D) forming

Question 56

During the ______ period of group development, team members will be polite to each other and tend to avoid conflict.

A) performing
B) forming
C) norming
D) storming

Question 57

A recent study by Bain shows examined decision-making effectiveness and team size. Which of the following summarizes their conclusions?

A) Decision-making effectiveness is reduced in teams with more than seven people.
B) Decision-making effectiveness is increased in teams with more than seven people.
C) Decision-making effectiveness is reduced in teams with less than three people.
D) Decision-making effectiveness is increased in teams with less than three people.

Question 58

Charlotte and Chloe are part of a sales team that work together to reach the sales goals by splitting up tasks. Both Chloe and Charlotte want to be seen as the team lead. As a result, they often embarrass themselves in front of potential clients. This team is in which stage of group development?

A) forming
B) storming
C) norming
D) adjourning

Question 59

______ is the interaction that makes the total amount of work produced by a team greater than the amount of work produced by individual members working independently.

A) Process gains
B) Cohesion
C) Norming
D) Synergy

Question 60

Maxim's only job at the motor company is to install the piston into the piston rings and lightly oil them before moving the engine along to the camshaft installer. Maxim's position in the motor company is considered which level of interdependence?

A) reciprocal
B) sequential
C) affiliated
D) pooled

Question 61

Adam needs to generate ideas to find a solution to his problem. He has decided to ask the same question to each of his department heads. Each department head needs to write down as many answers as possible. He then goes over the answers and takes some time to discuss the ideas without criticism. He then puts the ideas up to a vote. Adam has used which type of team decision approach?

A) brainstorming
B) Delphi technique
C) nominal group technique
D) problem-solving technique

Question 62

______ are the degree to which certain factors contribute to team effectiveness.

A) Social facilitations
B) Process losses
C) Synergies
D) Process gains

Question 63

Which term is defined as the degree to which team members connect with each other?

A) cohesion
B) connection
C) norms
D) bond

Question 64

Once he successfully completed the group project, the committee to review the company's finances disbanded, and everyone returned to their original units. The finance committee is in which stage of group development?

A) forming
B) storming
C) norming
D) adjourning

Question 65

After several months of training, the Air Force Special Operations team has developed high loyalty and trust, and there are clear patterns of communications among the members. The Special Operations team is in which stage of group development?

A) forming
B) storming
C) norming
D) performing

Question 66

What type of team decision-making technique is a structured way for team members to generate ideas and identify solutions?

A) problem-solving technique
B) nominal group technique
C) intuitive technique
D) Delphi technique

Question 67

Each member is asked the same question in relation to a work issue and requested to write as many answers as possible. Answers are read aloud and recorded for discussion. Then, the ideas are put to the vote. No criticism or judgment of any ideas is allowed. This describes which type of team decision-making?

A) nominal group technique
B) Delphi technique
C) intuitive technique
D) rational decision-making technique

Question 68

Soneybucks has created a taskforce to write a new employee manual. The taskforce was given a deadline 6 weeks after the time they were introduced to the project. They are now 4 weeks into the project. According to the punctuated equilibrium model, the taskforce is likely to ____.

A) still be performing at a low level
B) performing at a level that has been consistent throughout the duration of the taskforce
C) have already completed their project
D) have already transitioned to a higher performance level

Question 69

Which of the following is an accurate conclusion from the recent study called Project Aristotle by Google?

A) Dysfunctional teams typically failed because of member skill level.
B) Teams that succeeded were made-up of people with higher than average IQs.
C) Dysfunctional teams failed because of wrong norms.
D) Having intelligent team members results in positive norms.

Question 70

Which element below is defined as generating creative, spontaneous ideas from all members of a group without making any initial criticism or judgment of them?

A) group effectiveness
B) brainstorming
C) social facilitation
D) groupthink

Question 71

______ is the reduced effort people exert in a group compared to the amount they supply when working independently.

A) Social loafing
B) Storming
C) Synergy
D) Process losses

Question 72

Which type of team decision-making is described as a method of decision-making in which information is gathered from a group of respondents within their area of expertise?

A) nominal group technique
B) intuitive technique
C) Delphi technique
D) rational decision-making technique

Question 73

Johnson needs to solve a problem with the fulfillment department. She states the problem to her team and asks that people yell out solutions. She wants people to just think on the spot without any initial criticism or judgment of the ideas. Once she has a good number of ideas on the board, she goes back to discuss some of the good solutions. Johnson has used which type of team decision approach?

A) group effectiveness
B) brainstorming
C) social facilitation
D) groupthink

Question 74

A psychological phenomenon in which people in a cohesive group go along with the group consensus rather than offer their own opinions is called ______.

A) groupthink
B) group ineffectiveness
C) social loafing
D) brainstorming

Question 75

______ is the tendency for individuals to perform tasks better when in the presence of others.

A) Group effectiveness
B) Social loafing
C) Social facilitation
D) Process gains

Question 76

Questionnaires are sent to a select group of experts, whose responses are collated and reviewed, and then a summary is returned to the group with a follow-up questionnaire. Again, the experts provide their answers. The process continues until the group agrees on a common answer and a decision is reached. This describes the process of which type of team decision-making?

A) rational decision-making technique
B) Delphi technique
C) nominal group technique
D) brainstorming

Question 77

The ______ suggests that when teams first come together, they tend to perform at a low level for a period of time that is more or less equal to half the time until the deadline or due date.

A) punctuated equilibrium model
B) stages of group development
C) decentralization model
D) expectancy theory

Question 78

An accreditation team is under pressure to make certain that everything is reported for the upcoming review. Some information is missing, and one group member suggests that they fill in the blank space with their best guess at the data, rather than delay the review. No one disagrees. The accreditation team is falling into what psychological phenomenon?

A) group effectiveness
B) social facilitation
C) groupthink
D) brainstorming

Question 79

A major disadvantage to team decision-making is when team members are more concerned with preserving harmony in the group than with risking opinions that may cause conflict or offense. This is called ______.

A) group effectiveness
B) social facilitation
C) groupthink
D) brainstorming

Question 80

______ are the informal rules of behavior that govern the team.

A) Standards
B) Norms
C) Cohesions
D) Guidelines