Deck 10: Develop Communication Skills

Question 1

Deflecting moves a conversation away from its original starting point.

Answer 1

True

Question 2

Effective speakers seldom present and compare different ideas for the future as that may reduce emphasis on the central idea in their speech.

Answer 2

False

Question 3

Furniture placement can provide effective verbal communication with active listening.

Answer 3

False

Question 4

Unfortunately, in most workplaces, there is too much feedback rather than too little.

Question 5

Communicating with someone through facial expressions, body posture, eye contact, and other physical gestures is referred to as non-audible communication.

Question 6

A supportive communication principle suggests that one must focus on the support structure in the organization instead of the personality of individuals.

Question 7

One of the reasons charismatic communication is effective is that it articulates ambitious goals for the future.

Question 8

Feedback-seeking is defined as a person's overall receptivity to feedback.

Question 9

Avoidance is a major barrier to openness and honesty in communication.

Question 10

Repetition of words and expressions over and over again undermines a persuasive speech.

Question 11

Listening to another person with the purpose of helping him or her work through a problem is called dynamic listening.

Question 12

Interestingly, nonverbal communication can take place through the physical arrangement of space.

Question 13

__________ refers to the translation of a word to its literal meaning, more or less as dictionaries define it.

A) Connotation
B) Framing
C) A metaphor
D) A rhetoric
E) Denotation

Question 14

Active communication occurs by facial expressions, body position, eye contact, and other physical gestures.

Question 15

Reflecting means paraphrasing back what the other said.

Question 16

Nonverbal communication affects the impressions that people make on others. It also can hold the key to what someone is really thinking or what he or she really means.

Question 17

One of the mistakes people make in listening is to jump to advice too early, or deflecting the topic to their own problem.

Question 18

In difficult conversations, words such as "never" or "always" help avoid arguments.

Question 19

When engaging in supportive communication, it is helpful for a person to use absolutes such as "You never listen to me."

Question 20

When a choice is communicated in terms of potential losses, most people are willing to take more risk.

Question 21

Which of the following is an individual's perceived competence in interpreting and responding to feedback appropriately?

A) Feedback self-efficacy
B) Feedback orientation
C) Feedback seeking
D) Feedback perception
E) Feedback reflection

Question 22

Which of the following is true of metaphors?

A) They are used to emphasize critical points in communication.
B) They help embed particular words and their underlying meanings into the minds of audience.
C) They help people visualize a concept or idea by making it accessible and understandable.
D) They are used to emphasize the collective and shared goals.
E) They are used to exaggerate the attractiveness of a particular option.

Question 23

The __________ occurs when the choice between two alternatives reverses depending on whether the scenario focuses on the potential gain or the potential loss associated with each alternative.

A) halo effect
B) Flynn effect
C) framing effect
D) Hawthorne effect
E) spillover effect

Question 24

Which of the following occurs when individuals feel they are being attacked and they need to protect themselves?

A) Transparency
B) Defensiveness
C) Flaming
D) Proxemics
E) Disconfirmation

Question 25

__________ involves listening to another person with the purpose of helping him or her work through a problem.

A) Present listening
B) Expressive listening
C) Reflective listening
D) Formal listening
E) Active listening

Question 26

__________ occurs when an individual feels his self-worth is being questioned.

A) Transparency
B) Defensiveness
C) Flaming
D) Proxemics
E) Disconfirmation

Question 27

Emphasizing the collective is a common tactic in persuasive communication because __________.

A) it helps people visualize a concept or idea by making it accessible and understandable
B) it tries to encourage people to action by showing that others are already acting
C) it invokes high ideals
D) it emphasizes a key point and stretches that point by introducing synonymous expressions for the same idea
E) it elicits emotional responses

Question 28

Supportive communication principles emphasize the need to avoid __________.

A) transparency and disconfirmation
B) defensiveness and transparency
C) defensiveness and disconfirmation
D) selective listening and defensiveness
E) disconfirmation and selective listening

Question 29

All of the following are components of active listening EXCEPT:

A) Reflecting
B) Probing
C) Minimizing deflecting
D) Filtering
E) Advising

Question 30

A(n) __________ is one in which there is strong emotion, potential conflict, and a consequence at stake.

A) asynchronous communication
B) supportive communication
C) disruptive communication
D) difficult conversation
E) crisis communication

Question 31

__________ refer(s) to a set of techniques for navigating difficult conversations.

A) Transparency
B) Supportive communication principles
C) Presence-aware tools
D) Proxemics
E) Active listening

Question 32

All of the following are effective ways to give developmental feedback EXCEPT:

A) Be positive and focus on improvements.
B) Provide feedback soon after the issue occurs so it is fresh in mind.
C) Be general so as not to hurt the person's feelings.
D) Provide feedback in small chunks.
E) Convey a sense of caring, and that you are trying to help.

Question 33

__________ in language emphasizes commitment to higher order ideals concerning right and wrong for which there can be little disagreement.

A) Satisficing
B) Bounded rationality
C) Availability heuristic
D) Moral conviction
E) Foreshadowing

Question 34

Which of the following involves listening to another person with the purpose of helping him or her work through a problem?

A) Selective listening
B) Advising
C) Active listening
D) Presence
E) Mentoring

Question 35

__________ refers to a commonly understood cultural or emotional association that some word or phrase carries in addition to its explicit or literal meaning.

A) Connotation
B) Framing
C) A metaphor
D) A rhetoric
E) Denotation

Question 36

Which of the following is true of rhetorical questions?

A) They are asked to start a discussion.
B) They help suppress emotional response.
C) They are asked to get specific answers.
D) They are phrases that are applied to an action to which they are not actually applicable.
E) They are used to exaggerate the attractiveness of a particular option.

Question 37

__________ emphasizes shared goals between and among all participants and highlights the idea that all those listening are in this together.

A) Using metaphors
B) Contrasting and comparing
C) Use of lists
D) Moral conviction
E) Invoking the collective

Question 38

According to the Johari Window, things we do not know about ourselves but others do are referred to as __________.

A) open
B) closed
C) hidden
D) blind spot
E) attribution bias

Question 39

All of the following are reasons people engage in feedback seeking EXCEPT:

A) To gather information for improving performance.
B) To learn what others think about them.
C) To enhance relations.
D) To change one's personality.
E) All of these.

Question 40

Which of the following is true of moral conviction in language?

A) It emphasizes commitment to an individual's core moral beliefs.
B) It helps create common ground between a persuader and those being persuaded.
C) It involves repeating words and expressions over and over again.
D) Speakers using moral conviction in language are known to invoke low ideals.
E) Speakers using moral conviction in language can emphasize their listeners' core beliefs.

Question 41

Which of the following is a tactic required to succeed in persuasive and charismatic communication?

A) Contrasting and comparing
B) Being incongruent
C) Owning a communication
D) Being evaluative and not objective
E) Setting the premise

Question 42

During a conversation with her business partners, Maya's body language changes from being forthcoming to avoidant and distant when one of her ideas is rejected. However, when asked what is wrong, Maya says she is fine. In this scenario, Maya is being __________.

A) specific
B) incongruent
C) congruent
D) objective
E) global

Question 43

In the context of problem solving, identify a true statement about difficult conversations.

A) They need not be congruent.
B) They need to be global and not specific.
C) They need some plan and prep time to be successful.
D) They should not include any wiggle room for different scenarios to play out.
E) They should not include any opening comments about joint problem solving.

Question 44

An especially good story makes its characters interesting by __________.

A) reducing their depth
B) showing them in different settings, reacting to different circumstances
C) setting an expectation for their likely interactions
D) making the story's purpose independent of them
E) eliciting emotional responses from the audience

Question 45

In the context of successful storytelling, identify a true statement about conflict in a story.

A) Conflict is used to give a hint of what is to happen later in the story.
B) All good conflicts in stories need not be resolved in some way.
C) Resolution is an effective method to create tension or conflict in a story.
D) Stories without tension or conflict are not all that compelling and impactful.
E) Especially good stories make their conflicts interesting by setting them in different circumstances.

Question 46

The tendency to attribute causes of problems to others rather than ourselves is referred to as __________.

Question 47

In the context of feedback orientation, __________ is the feeling that an individual is responsible to act on feedback he or she receives.

A) objectivity
B) avoidance
C) utility
D) accountability
E) congruency

Question 48

__________ communication takes place through facial expressions, body position, eye contact, and other physical gestures.

Question 49

When verbal and nonverbal messages do not match, receivers will pay more attention to the __________.

Question 50

In the context of successful storytelling, a premise is the __________ of a story and can be a particular location, historical context, time or the baseline set of social, cultural, or cognitive conditions that set the story's context.

A) foreshadow
B) central conflict
C) starting point
D) end point
E) crystallizing feature

Question 51

Being __________ means matching the verbal (words) with the nonverbal (body language).

A) defensive
B) evaluative
C) tactful
D) avoidant
E) congruent

Question 52

__________ occurs when a story's fundamental tension or biggest problem has been solved.

A) Comparing
B) Resolution
C) Foreshadowing
D) Tension
E) Contrasting

Question 53

__________ is the act of speaking without using words.

Question 54

In the context of supportive communication skills, which of the following is a consequence of disowning a communication?

A) Reduced credibility
B) Reduced conflicts
C) Enhanced integrity
D) Congruency
E) Increased empathy

Question 55

__________ in communication occurs when individuals feel they are being attacked and they need to protect themselves.

Question 56

In the context of supportive communication skills, an individual is __________ when he or she takes responsibility for what he or she says rather than placing it on a third party.

A) owning the communication
B) being congruent
C) foreshadowing
D) engaging in attribution bias
E) avoiding

Question 57

__________ is compelling attractiveness or charm that can inspire devotion in others.

Question 58

In the context of developmental feedback, __________ is a tool for helping individuals understand when they need feedback.

A) the Ansoff Matrix
B) foreshadowing
C) attribution bias
D) moral conviction
E) the Johari Window

Question 59

In the context of successful storytelling, __________ is used to give a hint of what is to happen later in a story.

A) a rhetorical question
B) resolution
C) foreshadowing
D) a common ground
E) charismatic communication

Question 60

According to supportive communication principles, we must focus on the problem and not the __________.

Question 61

What are supportive communication principles? List four supportive communication principles.

Question 62

Feedback __________ is an individual's perceived competence in interpreting and responding to feedback appropriately.

Question 63

__________ in communication occurs when an individual feels his or her self-worth is being questioned.

Question 64

Why is storytelling an effective communication tactic? Briefly discuss the components that underlie the foundations for successful storytelling.

Question 65

Explain how the Johari Window helps in developmental feedback.

Question 66

In the context of active listening, __________ means asking for additional information.

Question 67

What are active listening skills and what is the purpose of active listening. Briefly describe the four listening strategies that facilitate active listening.

Question 68

What does the term "developmental feedback" refer to in the context of communication? Briefly describe feedback giving and list the five rules one must follow for effective feedback giving.