Deck 2: Being Ethical and Socially Responsible

Question 1

Why did Congress create the Equal Employment Opportunity Commission?

Answer 1

Answer not provided.

Question 2

Define the doctrine of caveat emptor.

Answer 2

Answer not provided.

Question 3

What is an affirmative action program? Be certain to detail the objectives of such programs in your answer.

Answer 3

Answer not provided.

Question 4

What are the three major sets of factors believed to affect ethical behavior in an organization?

Question 5

How can the government encourage ethical behavior? Give an example.

Question 6

Define business ethics.

Question 7

How does the economic model of social responsibility differ from the socioeconomic model of social responsibility?

Question 8

Define consumerism.

Question 9

How can organizations encourage ethical behavior?

Question 10

Why are fairness and honesty in business important ethical concerns? Give examples.

Question 11

What are the major ethical issues businesspeople face?

Question 12

What would opponents of the socioeconomic model argue to support their position?

Question 13

What are the three major consumerism forces today?

Question 14

Explain the six basic rights of consumers.

Question 15

What are some guidelines for making ethical decisions?

Question 16

Describe the four types of pollution.Who should pay for a clean environment?

Question 17

Why is pollution of concern to most citizens? Why are some businesspeople particularly concerned about pollution?

Question 18

What would proponents of the socioeconomic model argue to support their position?

Question 19

Define a code of ethics.Do codes cover every business situation?

Question 20

What are the two views of social responsibility? Explain.

Question 21

The Jackson Springs Coal Mine recently discovered that the mine was contaminating the local drinking water.Cleaning up the mine and the surrounding areas would probably bankrupt the mine, causing the loss of hundreds of local jobs, but doing nothing would endanger the health of the community.The mine faces a serious ____ decision.

A) business
B) ethical
C) environmental
D) social responsibility
E) cost

Question 22

Investors expect management to do all of the following except

A) consult them on ethical decisions.
B) increase sales.
C) boost the company's profit.
D) increase the return to the investor.
E) make sensible financial decisions.

Question 23

What are the four steps in developing a program of social responsibility?

Question 24

The study of the morality of choices made by people is known as _____.

A) ethics
B) business ethics
C) freedom of choice
D) moral aptitude
E) standard of behavior

Question 25

Excellent Air Incorporated (EAI)
Excellent Air Inc.is a well-known establishment in the airline business.It is currently one of the top firms in the industry.The company prides itself on good customer service and being concerned with the broader societal good.EAI management is not only concerned with doing things right, but also with doing the right things.Many of their decisions reflect this philosophy.Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAI management.As a result, the company made sure its employees knew the firm's guidelines on fixing ethical issues.EAI also developed a code of conduct based on standards that continue to be upheld within the company.Since the code of conduct has been put in place, there have been much fewer ethical violations.
Although employee salaries at EAI are not as high as those at competing firms, the company experiences very low employee turnover.The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits.If EAI can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success.
Refer to Excellent Air Incorporated.Initially, employees were not willing to go to EAI management with ethical issues, but would instead report them to the press.This is an example of _____.

A) whistle-blowing
B) a social audit
C) poor employees
D) opportunity emptor
E) a narc

Question 26

Customers expect a firm's products to

A) boost sales.
B) be profitable.
C) earn a reasonable return on investment.
D) be available everywhere.
E) be safe, reliable, and reasonably priced.

Question 27

What sort of information should be included in a social audit? Who would prepare the audit? How would such a document be used?

Question 28

XYZ Coffee
Nancy is a highly respected person within her community.She is Hispanic in a largely Caucasian-populated area.Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position.After the interview, Nancy felt confident that she would be hired because of her qualifications.However, she did not get a call back.Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend.The company had hired an inexperienced Caucasian male with a history of unemployment.At this point, Nancy was quite aggravated, but she left the issue alone.
She ended up asking an associate for an espresso machine.The employee informed Nancy where the machine was located and retrieved it for her.Nancy asked if there were any other espresso machines of higher quality.When the associate said no, Nancy purchased the item and left.After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her.Nancy asked where they had purchased it, and they responded, "XYZ Coffee."
Refer to XYZ Coffee.Which basic consumer right was infringed when Nancy bought the espresso machine?

A) the right to safety
B) the right to be heard
C) the right to service
D) the right to respect
E) the right to choose

Question 29

Excellent Air Incorporated (EAI)
Excellent Air Inc.is a well-known establishment in the airline business.It is currently one of the top firms in the industry.The company prides itself on good customer service and being concerned with the broader societal good.EAI management is not only concerned with doing things right, but also with doing the right things.Many of their decisions reflect this philosophy.Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAI management.As a result, the company made sure its employees knew the firm's guidelines on fixing ethical issues.EAI also developed a code of conduct based on standards that continue to be upheld within the company.Since the code of conduct has been put in place, there have been much fewer ethical violations.
Although employee salaries at EAI are not as high as those at competing firms, the company experiences very low employee turnover.The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits.If EAI can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success.
Refer to Excellent Air Incorporated.EAI's creation of its code of conduct demonstrated its application of moral standards to business situations, which is also known as _____.

A) moral responsibility
B) social consciousness
C) social responsibility
D) moral consciousness
E) business ethics

Question 30

XYZ Coffee
Nancy is a highly respected person within her community.She is Hispanic in a largely Caucasian-populated area.Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position.After the interview, Nancy felt confident that she would be hired because of her qualifications.However, she did not get a call back.Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend.The company had hired an inexperienced Caucasian male with a history of unemployment.At this point, Nancy was quite aggravated, but she left the issue alone.
She ended up asking an associate for an espresso machine.The employee informed Nancy where the machine was located and retrieved it for her.Nancy asked if there were any other espresso machines of higher quality.When the associate said no, Nancy purchased the item and left.After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her.Nancy asked where they had purchased it, and they responded, "XYZ Coffee."
Refer to XYZ Coffee.Nancy's right to product options in buying an espresso machine is known as _____.

A) caveat emptor
B) consumerism
C) affirmative action
D) social audit
E) business ethics

Question 31

Excellent Air Incorporated (EAI)
Excellent Air Inc.is a well-known establishment in the airline business.It is currently one of the top firms in the industry.The company prides itself on good customer service and being concerned with the broader societal good.EAI management is not only concerned with doing things right, but also with doing the right things.Many of their decisions reflect this philosophy.Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAI management.As a result, the company made sure its employees knew the firm's guidelines on fixing ethical issues.EAI also developed a code of conduct based on standards that continue to be upheld within the company.Since the code of conduct has been put in place, there have been much fewer ethical violations.
Although employee salaries at EAI are not as high as those at competing firms, the company experiences very low employee turnover.The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits.If EAI can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success.
Refer to Excellent Air Incorporated.To fix the ethical issue problems, EAI management should have implemented all of the following guidelines for making ethical decisions except which one?

A) Listen and learn.
B) Identify the ethical issue.
C) Create and analyze options.
D) Create an industry benchmark.
E) Explain your decision and resolve any differences that arise.

Question 32

Excellent Air Incorporated (EAI)
Excellent Air Inc.is a well-known establishment in the airline business.It is currently one of the top firms in the industry.The company prides itself on good customer service and being concerned with the broader societal good.EAI management is not only concerned with doing things right, but also with doing the right things.Many of their decisions reflect this philosophy.Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAI management.As a result, the company made sure its employees knew the firm's guidelines on fixing ethical issues.EAI also developed a code of conduct based on standards that continue to be upheld within the company.Since the code of conduct has been put in place, there have been much fewer ethical violations.
Although employee salaries at EAI are not as high as those at competing firms, the company experiences very low employee turnover.The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits.If EAI can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success.
Refer to Excellent Air Incorporated.Since the company created its code of conduct, employees have limited ____ or amount of freedom to perform an unethical act.

A) time
B) responsibility
C) moral dilemmas
D) unethical options
E) opportunity

Question 33

Which of the following holds true in the case of business ethics?

A) It is laws and regulations that govern business.
B) It is the application of moral standards to business situations.
C) It does not vary from one person to another.
D) It is most important for advertising agencies.
E) They are well-defined rules for appropriate business behavior.

Question 34

Excellent Air Incorporated (EAI)
Excellent Air Inc.is a well-known establishment in the airline business.It is currently one of the top firms in the industry.The company prides itself on good customer service and being concerned with the broader societal good.EAI management is not only concerned with doing things right, but also with doing the right things.Many of their decisions reflect this philosophy.Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAI management.As a result, the company made sure its employees knew the firm's guidelines on fixing ethical issues.EAI also developed a code of conduct based on standards that continue to be upheld within the company.Since the code of conduct has been put in place, there have been much fewer ethical violations.
Although employee salaries at EAI are not as high as those at competing firms, the company experiences very low employee turnover.The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits.If EAI can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success.
Refer to Excellent Air Incorporated.The principles that EAI chooses to pride itself on show that the company has _____.

A) a moral minority
B) cultural diversity
C) social responsibility
D) caveat emptor
E) a social audit

Question 35

XYZ Coffee
Nancy is a highly respected person within her community.She is Hispanic in a largely Caucasian-populated area.Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position.After the interview, Nancy felt confident that she would be hired because of her qualifications.However, she did not get a call back.Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend.The company had hired an inexperienced Caucasian male with a history of unemployment.At this point, Nancy was quite aggravated, but she left the issue alone.
She ended up asking an associate for an espresso machine.The employee informed Nancy where the machine was located and retrieved it for her.Nancy asked if there were any other espresso machines of higher quality.When the associate said no, Nancy purchased the item and left.After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her.Nancy asked where they had purchased it, and they responded, "XYZ Coffee."
Refer to XYZ Coffee.Nancy is a(n) ____ within her community.

A) outcast
B) active member
C) minority
D) bad influence
E) unethical person

Question 36

Brant promised to repair Carolyn's car on Thursday.After picking up the necessary part at a junkyard, he discovered he could not do the job after all and that the junkyard would not buy back the part.Carolyn does not know about these developments.However, she thinks Brant will be finished with her car sometime today.What should Brant do?

A) try to repair the car even though he does not really know how
B) try to repair the car so he can at least get his money's worth out of it
C) call Carolyn to inform her of the problem, and recommend a reputable repair shop
D) fake an emergency and contact Carolyn on Monday
E) stall for time to read up on car repairs so he can practice on Carolyn's car

Question 37

How should social responsibility programs be funded? Explain your answer.

Question 38

Tony Shinn is applying for a mortgage to purchase his first home.His credit rating is mediocre due to several late payments on his credit cards and car loan.He is upset because his friend Jerry was offered an interest rate 3 percent less than what Tony was offered by the same mortgage company.This mortgage company's actions were

A) unethical-both Tony and Jerry should have been charged the same interest rates, regardless of their credit histories.
B) ethical-this is just a part of doing business because credit history is an important indicator of future payments.
C) illegal-subjective factors may not be used when determining which credit offers may be extended to certain customers.
D) unethical if Tony is a minority and Jerry is not.
E) unethical and illegal-customers must all be treated the same.

Question 39

XYZ Coffee
Nancy is a highly respected person within her community.She is Hispanic in a largely Caucasian-populated area.Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position.After the interview, Nancy felt confident that she would be hired because of her qualifications.However, she did not get a call back.Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend.The company had hired an inexperienced Caucasian male with a history of unemployment.At this point, Nancy was quite aggravated, but she left the issue alone.
She ended up asking an associate for an espresso machine.The employee informed Nancy where the machine was located and retrieved it for her.Nancy asked if there were any other espresso machines of higher quality.When the associate said no, Nancy purchased the item and left.After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her.Nancy asked where they had purchased it, and they responded, "XYZ Coffee."
Refer to XYZ Coffee.Before he got his job, another description for the employee who was hired over Nancy would be _____.

A) an unemployed
B) a minority
C) a whistle-blower
D) a caveat emptor
E) a consumerist

Question 40

XYZ Coffee
Nancy is a highly respected person within her community.She is Hispanic in a largely Caucasian-populated area.Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position.After the interview, Nancy felt confident that she would be hired because of her qualifications.However, she did not get a call back.Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend.The company had hired an inexperienced Caucasian male with a history of unemployment.At this point, Nancy was quite aggravated, but she left the issue alone.
She ended up asking an associate for an espresso machine.The employee informed Nancy where the machine was located and retrieved it for her.Nancy asked if there were any other espresso machines of higher quality.When the associate said no, Nancy purchased the item and left.After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her.Nancy asked where they had purchased it, and they responded, "XYZ Coffee."
Refer to XYZ Coffee.If Nancy were Caucasian and the company employees were mostly Hispanic, the way she was treated would be referred to as _____.

A) affirmative action
B) legal discrimination
C) simply unethical
D) reverse discrimination
E) a perfect match

Question 41

You are the decision maker for purchasing office equipment in your organization.One sales representative privately offers you season tickets to the Chicago Bears if you help him out.This tactic is _____.

A) a corporate discount
B) a common business practice
C) a bribe
D) personal selling
E) ethical

Question 42

Which specific area of business communications presents ethical questions by sometimes containing false and misleading messages for adults and especially children?

A) press releases
B) newspaper articles
C) Consumer Reports' rankings
D) advertising
E) audited financial reports

Question 43

What are the three sets of factors that influence the standards of behavior in an organization?

A) organizational norms, circumstances, morals
B) peer pressure, attitudes, social factors
C) historical factors, management attitudes, opportunity
D) opportunity, individual factors, social factors
E) financial factors, opportunity, morals

Question 44

You are the executive vice president for Cooper Tire, the sixth largest U.S.tire maker.You have the responsibility to locate land for a new distribution center in Mississippi, and you own over 1,000 acres of land near one site in Tupelo.Your situation could create

A) a code of ethics.
B) the usual decision-making problems of cost versus benefit to Cooper Tire.
C) a wonderful, ethical opportunity to make a lot of money.
D) an ethical opportunity to move the distribution center to your hometown.
E) a conflict of interest.

Question 45

Metabo-Miracle offers a guaranteed weight loss of 10 pounds in one week without dieting or exercise.Thousands of customers purchase the products and about 200 call in with complaints that the product was ineffective.What action should Metabo-Miracle take?

A) It should immediately remove its products from the market, fully refund the thousands of customers' money, and close its business.
B) It should use persuasive techniques to get the 200 disappointed customers to try the product again each time it fails in order to decrease refunds.
C) It should explain to the customers that they misused the product and try to sell them more of the product.
D) It should discuss the product failure with the customers and then provide them with a full refund of their purchase price.
E) It should ignore the customers' complaints and hope they will tire of calling and writing letters.

Question 46

A large computer manufacturer forbids its executives and managers from serving as directors or officers for Intel Corporation or any other corporations from which it might purchase component parts.The company is trying to prevent

A) their employees from having other jobs.
B) a conflict of interest.
C) trade secrets from being revealed.
D) losing its executives to other organizations.
E) fairness and honesty.

Question 47

Ranee is a businessperson who works for a successful and admired Fortune 500 company.How often is Ranee likely to encounter ethical issues in the workplace?

A) once or twice during her career
B) about two to three times per year
C) approximately once a month
D) almost every week
E) on a daily basis

Question 48

At Ledbetter Industries, employees are allowed one-hour lunches, but most stroll back fifteen minutes late every day.The factor affecting the ethical behavior of Ledbetter's employees is _____.

A) individual
B) social
C) opportunity
D) code of ethics
E) whistle-blowing

Question 49

Taking credit for others' ideas or work or not meeting one's commitments in a mutual agreement are ethical issues concerning _____.

A) fairness and honesty
B) organizational relationships
C) conflict of interest
D) communications
E) freedom of choice

Question 50

The ____ factor affecting ethical behavior includes individual knowledge of an issue, personal values, and personal goals.

A) individual
B) social
C) opportunity
D) moral
E) ethical

Question 51

Publisher's Clearing House has a policy that no employees or their family members are eligible to win the big sweepstakes.This policy was likely implemented to

A) shrink the pool of possible winners, which increases each individual's odds of winning.
B) prevent employees from accepting gifts or bribes from other employees.
C) encourage more magazine sales.
D) avoid an apparent conflict of interest.
E) satisfy the families of Publisher's Clearing House employees.

Question 52

All of the following are factors that affect the level of ethical behavior in an organization except ______.

A) individual factors
B) social factors
C) opportunity
D) demographic factors
E) moral values

Question 53

Mattel, the maker of Barbie dolls, frequently shows television ads aimed at children on Saturday mornings, when many children are known to watch cartoons.Some of these ads mix cartoon-type animation and "real" shots of the dolls so that it is sometimes difficult for even an adult to determine what the doll can or cannot do.This most likely represents

A) a conflict of interest.
B) an ethical problem because children may be deceived about what Barbie can do.
C) an ethical concern for many creditors of Mattel.
D) illegal payoffs, if parents are getting more than they actually know they are paying for.
E) that Mattel employees need better working conditions and higher pay.

Question 54

Ed works in a position where there is very little supervision.In fact, although he considers himself ethical, he figures he could go away for a week without anyone noticing.Which general set of factors is most likely to influence Ed's ethical behavior?

A) individual
B) social
C) moral
D) circumstantial
E) opportunity

Question 55

At Victoria's Secret, managerial approval is required whenever an employee makes a purchase at the store using an employee discount.Which factor affecting ethical behavior is Victoria's Secret seeking to control?

A) individual
B) social
C) moral
D) circumstantial
E) opportunity

Question 56

Publix, a southeastern grocery store chain, has signs saying that tips are not accepted and employees are all informed of this policy.However, many of the baggers commonly accept tips from customers anyway and they often compare to see who makes the most.The factor affecting the ethical behavior of Publix's employees is _____.

A) individual
B) social
C) opportunity
D) demographic
E) internal code

Question 57

When medical research indicated that a high-fiber diet might help reduce one's risk of colon cancer, a few producers of fiber cereals suggested in their advertisements that if you eat fiber cereal, you will not get cancer.This is an example of _____.

A) an unethical organizational relationship
B) a conflict of interest
C) social responsibility
D) unethical communications
E) ethical persuasion

Question 58

If a company deals with violations of its ethical codes ____, the opportunity to be unethical will be reduced.

A) leisurely and lightly
B) firmly and consistently
C) on a case-by-case basis
D) quietly and erratically
E) frequently and severely

Question 59

For health-related companies such as Weight Watchers, one of the most frequent ethical issues related to communications that they face is

A) deception.
B) providing too much information.
C) seeking FDA approval.
D) experiments on animals.
E) safe packaging.

Question 60

Which of the following holds true in the case of bribes?

A) They are unethical.
B) They are ethical only under certain circumstances.
C) They are uncommon in many foreign countries.
D) They are economic returns.
E) They are ethical.

Question 61

Which of the following holds true in the case of social responsibility?

A) It has little or no associated costs.
B) It can be extremely expensive and provides very little benefit to a company.
C) It has become less important as businesses become more competitive.
D) It is generally a crafty scheme to put competitors out of business.
E) It is costly but provides tremendous benefits to society and the business.

Question 62

Tom stormed into the office, exclaiming, "That's the last straw! I've experienced unethical behavior at this company one time too many.I'll be calling the press immediately." It appears that Tom is about to engage in ______.

A) an unethical practice
B) corporate ethics
C) whistling
D) trumpeting
E) whistle-blowing

Question 63

Which of the following is the most effective way to encourage ethical business behavior?

A) pass government regulations
B) provide guidelines from trade associations
C) include an ethics clause in a labor contract
D) establish and enforce a code of ethics
E) rely on employees to blow the whistle

Question 64

After consulting his company's code of ethics, Mark is still unsure of whether or not the decision he is about to make is ethical.Which of the following actions would be most appropriate?

A) ask his wife what she would do in this situation
B) calculate the decision's bottom-line impact and do whatever increases profit the most
C) determine whether coworkers, suppliers, and customers would approve of the action
D) go with his gut feeling because Mark considers himself to be an ethical individual
E) avoid making the decision and any other decision with ethical implications

Question 65

Which of the following best defines the term Caveat emptor?

A) It is a French term that implies laissez faire.
B) It implies disagreements over peer evaluations.
C) It is a Latin phrase meaning "let the buyer beware."
D) It is a Latin phrase meaning "let the seller beware."
E) It is a Latin phrase meaning "the cave is empty."

Question 66

Megan Miller is an ethics officer at a large financial institution.She likely performs all of the following duties except

A) coordinating ethical conduct.
B) providing advice to employees when they are uncertain.
C) giving top management advice about their decisions.
D) encouraging all employees to be whistle-blowers.
E) determining the punishment for ethical violations.

Question 67

Which of the following scenarios provides the best example of whistle-blowing?

A) Jonathon fails to meet his sales quota for the month and is reported to the regional manager for special review.
B) Christine tells her husband about illegal environmental dumping she suspects her company is doing.
C) William gives an interview on NBC's Dateline about the opportunities available at his company.
D) Geena speaks to her boss about how uncomfortable she is with the sexual jokes one of her coworkers frequently tells at the office.
E) Marie has grown tired of her company's unsafe practices and reports them to OSHA, a governmental agency that regulates safety.

Question 68

The human resources manager at Swingline, Inc., a manufacturer of office staplers, wants to encourage a more ethical climate in the organization.A likely way for Swingline to do this is to

A) make certain that Swingline has a company code of ethics that is enforced.
B) add an ethics department whose job is to constantly watch employees to be certain they behave.
C) develop a system of security cameras, telephone monitoring, and one-way mirrors to be certain that employees behave appropriately.
D) avoid any mention of ethics to employees so that they will not think unethical thoughts.
E) do none of the above.All of these practices are illegal because they take away an employee's constitutional right of free choice.

Question 69

The recognition that business activities affect society and the consideration of that impact when making business decisions is referred to as _____.

A) business ethics
B) corporate ethics
C) code of ethics
D) community responsibility
E) social responsibility

Question 70

As a result of the Bhopal incident, in which a toxic gas leak killed thousands of people, officials at Union Carbide have dedicated themselves to operating their business ethically.Ways in which the company can encourage ethical behavior include all of the following except

A) formalizing a corporate code of ethics.
B) encouraging whistle-blowing.
C) holding ethics training sessions.
D) requiring that ethical behavior be profitable.
E) promoting open decision making.

Question 71

Wal-Mart expects its code of ethics to provide all of the following benefits except

A) creating an outline for ethical policies and standards.
B) encouraging employees to behave ethically.
C) communicating the company's expectations to the employees.
D) describing what to do in every ethical situation.
E) detailing the punishment that will be given for an ethical breech.

Question 72

What is probably the most effective way for a company to encourage ethical behavior?

A) hire employees who are ethical and in agreement with the company's views
B) have ethics training sessions for interested employees
C) threaten employees with immediate termination for unethical behavior
D) post signs discouraging sexual harassment and discrimination
E) develop and enforce a written code of ethics for the organization

Question 73

A whistle-blower is a person who

A) announces the beginning and end of a work shift.
B) praises his or her own accomplishments.
C) does public relations work for a company.
D) accepts responsibility when a company is in trouble with the government.
E) reports illegal or unethical conduct within his or her organization.

Question 74

Rose Martinez walked into her office and found a large, extravagant bouquet on her desk.Before she had time to read the card, her secretary said it was from Mr.Tanner at Zero Corporation.The secretary knew Mr.Tanner was trying to negotiate a sales deal with the company.Thus, she remarked that the beautiful flowers should help Ms.Martinez make her decision.Although Ms.Martinez did not know how to respond to Mr.Tanner's gift, she thought an answer might be in her company's _____.

A) sales procedures
B) sales manual
C) employee handbook
D) code of ethics
E) sales training tapes

Question 75

Kenneth worked in the steel industry in the early 1900s.Which most likely describes the amount of time Kenneth worked per week?

A) He was lucky to have the job at all and probably only workrd twenty hours per week.
B) He shared his job with another individual and worked thirty hours per week.
C) He worked a standard week of forty hours.
D) He worked over sixty hours a week.
E) He spent about sixteen hours a day, six days a week at the factory.

Question 76

Certain executives were aware of the financial difficulties of WorldCom.What action might they have taken to help the owners, employees, and communities involved?

A) whistle-blowing
B) selling their shares of WorldCom
C) leaving the company
D) transferring to a more ethical division
E) denying their knowledge of the company's problems

Question 77

Some Enron executives were aware of the financial problems the company was facing and yet failed to reveal this information to the public.These actions taken by Enron executives were

A) moral.
B) normal.
C) in the best interests of the shareholders.
D) unethical.
E) in the best interests of the employees.

Question 78

Six of the most important federal laws passed between 1887 and 1914 supported which of the following?

A) foreign trade
B) increased production
C) competition
D) elimination of unions
E) more social responsibility

Question 79

Which of the following examples least represents the definition of social responsibility?

A) Home Depot provides resources and volunteers for Habitat for Humanity.
B) GE supports food banks and helps renovate homeless shelters.
C) Military members pledge a portion of their salary to the United Way.
D) Avon donates a portion of its profits to breast cancer research.
E) AT&T supports education, health, and the environment through donations and volunteers.

Question 80

The American Apparel Manufacturers Association exerts pressure on its members to comply with the ethical standards of the industry and provides information and benefits for textile companies.This company is an example of a(n) _____.

A) regulatory agency
B) government agency
C) trade association
D) industry organization
E) membership club