Deck 9: Attracting and Retaining the Best Employees

Question 1

Define human resources management (HRM), and discuss the overall activities involved in each of its three main phases.

Answer 1

Answer not provided.

Question 2

HR Solutions, Inc.(HRSI)
HR Solutions, Inc.(HRSI) is a human resources management company that specializes in helping small companies learn the right ways of handling human resources issues and activities.The company teaches the different activities that are involved in HR management, as well as teaching companies how to plan for the future.HRSI even helps companies downsize without having their reputations suffer.However, according to HRSI, an ideal situation would be one where all companies downsize simply by attrition.Another main objective of HRSI is to increase cultural diversity within every organization that it helps.HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organization.
HRSI is in the process of hiring new employees.This is a critical decision for the company because it is supposed to be the expert on this issue.Once the selection is done, HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company.
Refer to HR Solutions, Inc.When HRSI helps small companies with the development phase of human resource management, it is involved with which of the following activities?

A) profit sharing
B) training
C) downsizing
D) determining health benefits
E) attrition

Answer 2

B

Question 3

What is cultural diversity, and why is it an important issue?

Answer 3

Answer not provided.

Question 4

Discuss the effect of Title VII of the Civil Rights Act of 1964 on employment opportunities for minorities.Are the effects similar to those of the Age Discrimination and Employment Act?

Question 5

What are the advantages and disadvantages of internal recruiting?

Question 6

Identify and describe the major types of compensation.

Question 7

HR Solutions, Inc.(HRSI)
HR Solutions, Inc.(HRSI) is a human resources management company that specializes in helping small companies learn the right ways of handling human resources issues and activities.The company teaches the different activities that are involved in HR management, as well as teaching companies how to plan for the future.HRSI even helps companies downsize without having their reputations suffer.However, according to HRSI, an ideal situation would be one where all companies downsize simply by attrition.Another main objective of HRSI is to increase cultural diversity within every organization that it helps.HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organization.
HRSI is in the process of hiring new employees.This is a critical decision for the company because it is supposed to be the expert on this issue.Once the selection is done, HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company.
Refer to HR Solutions, Inc.HRSI hopes that all companies can downsize simply by attrition, a word that, in this context, refers to

A) increasing quality.
B) being dismissed from the workforce.
C) people leaving the company.
D) retiring early because employees are within a few years of retirement anyway.
E) an increasing amount of work per employee.

Question 8

HR Solutions, Inc.(HRSI)
HR Solutions, Inc.(HRSI) is a human resources management company that specializes in helping small companies learn the right ways of handling human resources issues and activities.The company teaches the different activities that are involved in HR management, as well as teaching companies how to plan for the future.HRSI even helps companies downsize without having their reputations suffer.However, according to HRSI, an ideal situation would be one where all companies downsize simply by attrition.Another main objective of HRSI is to increase cultural diversity within every organization that it helps.HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organization.
HRSI is in the process of hiring new employees.This is a critical decision for the company because it is supposed to be the expert on this issue.Once the selection is done, HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company.
Refer to HR Solutions, Inc.Since HRSI puts a great deal of emphasis on cultural diversity, it needs to inform its clients about its advantages.These include all of the following except

A) profit sharing.
B) cost.
C) flexibility.
D) creativity.
E) problem solving.

Question 9

What is the job evaluation process in terms of the wage-structure decision?

Question 10

Define the concept of comparable worth, and discuss its advantages and disadvantages.

Question 11

Is employee performance feedback important in the appraisal process? Support your view.

Question 12

Why does the selection process focus not on choosing the applicant with the most qualifications but on choosing the applicant who is most appropriate for the job?

Question 13

There are at least four methods for reducing the number of employees when sales demand is really down.Name each and define the term.

Question 14

What is a new-employee orientation? What subjects might reasonably be covered for a new clerical employee?

Question 15

In what ways can disabled persons benefit from the provisions of the Americans with Disabilities Act?

Question 16

How does a replacement chart differ from a skills inventory? What is the purpose of each?

Question 17

HR Solutions, Inc.(HRSI)
HR Solutions, Inc.(HRSI) is a human resources management company that specializes in helping small companies learn the right ways of handling human resources issues and activities.The company teaches the different activities that are involved in HR management, as well as teaching companies how to plan for the future.HRSI even helps companies downsize without having their reputations suffer.However, according to HRSI, an ideal situation would be one where all companies downsize simply by attrition.Another main objective of HRSI is to increase cultural diversity within every organization that it helps.HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organization.
HRSI is in the process of hiring new employees.This is a critical decision for the company because it is supposed to be the expert on this issue.Once the selection is done, HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company.
Refer to HR Solutions, Inc.Maintaining human resources involves which of the following?

A) selection
B) recruiting
C) compensation
D) job analysis
E) checking references

Question 18

HR Solutions, Inc.(HRSI)
HR Solutions, Inc.(HRSI) is a human resources management company that specializes in helping small companies learn the right ways of handling human resources issues and activities.The company teaches the different activities that are involved in HR management, as well as teaching companies how to plan for the future.HRSI even helps companies downsize without having their reputations suffer.However, according to HRSI, an ideal situation would be one where all companies downsize simply by attrition.Another main objective of HRSI is to increase cultural diversity within every organization that it helps.HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organization.
HRSI is in the process of hiring new employees.This is a critical decision for the company because it is supposed to be the expert on this issue.Once the selection is done, HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company.
Refer to HR Solutions, Inc.When HRSI is going through the selection process, which of the following activities would it include?

A) job analysis
B) recruiting
C) compensation
D) checking references
E) orientation

Question 19

Discuss the challenges and advantages of a culturally diverse workforce.

Question 20

To learn the exact nature of a job, we may use job analysis, a job description, and a job specification.For what purpose is each used?

Question 21

A list of key personnel as well as possible successors within a firm is called _____.

A) a replacement chart
B) a skills inventory
C) management inventory
D) a wage survey
E) performance appraisal

Question 22

Jefferson, Inc.(JI)
Jefferson Inc.(JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits.The company understands that there are effective reward systems that will motivate employees.However, JI management is not sure which would be the best for the company.Compensation, another important area, must also be improved so that it will satisfy all employees effectively.In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated.Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees.
JI believes that it will be on the right path if all of these changes can be successfully accomplished.The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed.
Refer to Jefferson, Inc.When JI management considers performance appraisal, various techniques and methods are either objective or ____ in nature.

A) measurable
B) marginal
C) judgmental
D) goal-oriented
E) personal

Question 23

At a large book publishing company like Cengage, we would expect human resources management to be handled by ____.At a small local print shop, human resources management would probably be ____.

A) a vice president; completely ignored
B) the owner; handled at the vice-presidential level
C) a specialist; assigned to the vice president for personnel management
D) a departmental secretary; completely ignored
E) the personnel manager; the responsibility of the owner

Question 24

Jefferson, Inc.(JI)
Jefferson Inc.(JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits.The company understands that there are effective reward systems that will motivate employees.However, JI management is not sure which would be the best for the company.Compensation, another important area, must also be improved so that it will satisfy all employees effectively.In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated.Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees.
JI believes that it will be on the right path if all of these changes can be successfully accomplished.The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed.
Refer to Jefferson, Inc.If JI management discovers that its female employees generally make less money than its male employees, it may want to study the ____ of positions occupied by men and women.

A) job analysis
B) monthly salary
C) comparable worth
D) incentive payments
E) hourly wages

Question 25

Chevron Corporation is one of the largest integrated oil companies in the world.Its management is assessing the world marketplace and taking steps to sustain the company's competitive position.Chevron is studying external and internal factors that could influence its success.Faced with business competition on a global scale, Chevron is modifying its strategic business model to manage its resources more efficiently.At Chevron, as at competing companies, one of the most important resources is _____.

A) financial resources
B) human resources
C) natural resources
D) lobbyists
E) computers

Question 26

When sales drop each season in the auto industry, General Motors temporarily has too many employees to produce the number of cars sold.In this situation, General Motors most likely would

A) hire more workers.
B) lay off workers.
C) fire as many workers as possible.
D) allow production workers to relax more on the production line.
E) force all of the extra workers to seek early retirement.

Question 27

Generally, human resources management is a responsibility shared by line managers and _____.

A) top management
B) unions
C) foremen
D) HRM specialists
E) vestibule centers

Question 28

John works for Texas Instruments.His tasks involve traveling to nearby colleges, interviewing students for hire after graduation, selecting certain ones to be invited for an office visit, and acquainting them with the facilities.He is in which phase of the HRM process?

A) maintaining a certain level of human resources
B) developing and training human resources
C) human resources planning
D) orientation and employee relations
E) acquiring human resources

Question 29

The development phase of human resources management consists of two important activities: (1) training and development (2) and _____.

A) job analysis
B) recruiting
C) motivating
D) performance appraisal
E) orientation

Question 30

If the Colgate-Palmolive Company were to develop a replacement chart, the chart would show

A) key personnel along with possible replacements within the firm.
B) those key personnel who are scheduled to be replaced because of poor performance reviews.
C) the skills and experience of key personnel.
D) the time between purchase and replacement of each Colgate product, such as toothpaste.
E) the key items of capital equipment due for replacement within the fiscal year.

Question 31

Another name for human resources management is ____ management.

A) personnel
B) corporate
C) administrative
D) operations
E) marketing

Question 32

Periodically, employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction.This is an example of _____.

A) job analysis
B) employee relations
C) human resources planning
D) performance appraisal
E) employee communication programs

Question 33

Employee compensation systems are generally developed and administered by ____, and pay increases and promotions are usually recommended by ____.

A) top management; HRM specialists
B) unions; line managers
C) HRM staff; line managers
D) top management; unions
E) professional HR consultants; HRM staff personnel

Question 34

Jefferson, Inc.(JI)
Jefferson Inc.(JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits.The company understands that there are effective reward systems that will motivate employees.However, JI management is not sure which would be the best for the company.Compensation, another important area, must also be improved so that it will satisfy all employees effectively.In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated.Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees.
JI believes that it will be on the right path if all of these changes can be successfully accomplished.The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed.
Refer to Jefferson, Inc.JI management needs to know that effective reward systems must do which of the following?

A) distinguish the best from the rest
B) enable employees to satisfy basic needs
C) provide noncomparable rewards to those offered by other firms so JI can be differentiated
D) distribute to the top performers only in the organization
E) recognize that all people have the same needs, which can be satisfied with more money

Question 35

Information on evolving technologies, industry staffing practices, projected economic trends, the particular company's future business ventures, new products, and projected expansions or contractions of certain product lines can be helpful in predicting

A) human resources supply.
B) the level of industry unemployment.
C) human resources demand.
D) the quality of new applicants in the job market.
E) trends in the global market with regard to new skills.

Question 36

Jefferson, Inc.(JI)
Jefferson Inc.(JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits.The company understands that there are effective reward systems that will motivate employees.However, JI management is not sure which would be the best for the company.Compensation, another important area, must also be improved so that it will satisfy all employees effectively.In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated.Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees.
JI believes that it will be on the right path if all of these changes can be successfully accomplished.The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed.
Refer to Jefferson, Inc.JI management must consider implementing the many different types of benefits.These include all of the following except

A) insurance packages.
B) pension and retirement programs.
C) worker's compensation insurance.
D) social security.
E) profit sharing.

Question 37

Two useful tools for estimating the supply of needed human resources are the

A) recruiting chart and skills inventory.
B) employee survey and skills chart.
C) performance appraisal and replacement chart.
D) replacement chart and skills inventory.
E) skills inventory and attrition graph.

Question 38

Activities that increase employee satisfaction such as satisfaction surveys, employee communication programs, exit interviews, and fair treatment are all part of which phase of the human resources management process?

A) Benefits and compensation
B) Job analysis
C) Developing human resources
D) Maintaining human resources
E) Acquiring human resources

Question 39

Jefferson, Inc.(JI)
Jefferson Inc.(JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits.The company understands that there are effective reward systems that will motivate employees.However, JI management is not sure which would be the best for the company.Compensation, another important area, must also be improved so that it will satisfy all employees effectively.In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated.Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees.
JI believes that it will be on the right path if all of these changes can be successfully accomplished.The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed.
Refer to Jefferson, Inc.The training of new employees at JI can be carried out through _____.

A) appraisal errors
B) judgmental methods
C) turnovers
D) seminars
E) rating scales

Question 40

A computerized data bank containing information on the skills and experience of all present employees is called ______.

A) a replacement chart
B) a skills inventory
C) a compensation survey
D) management development
E) a human resources inventory

Question 41

At Digital Equipment Corporation (DEC), minorities work at one of DEC's two multicultural plants, which provides a comfortable learning environment before they are assigned to their permanent positions within the company.This diversity training program has helped DEC develop a strong reputation for managing diversity, which is likely to lead to which of the following competitive advantages?

A) cost
B) resource acquisition
C) marketing edge
D) creativity
E) problem solving

Question 42

Lois walked into ABC Company to pick up an application for a secretarial job.When she asked about the duties and working conditions, the busy receptionist handed her a document that gave her a clear picture of the position.The receptionist gave Lois a job _____.

A) description
B) specification
C) analysis
D) orientation
E) inventory

Question 43

For a cultural diversity program to be successful, it is essential that

A) the employees themselves initiate the program.
B) it be given a set time frame in which to show positive results.
C) those who participate get a pay bonus for taking time out of their normal work schedule to participate.
D) it has a strong, sustained commitment from top leadership.
E) it be unstructured and free-flowing so that employees feel free to say whatever is on their minds.

Question 44

d.
strong competitive advantages.
e.
better problem solving.
ANS: E PTS: 1 DIF: Moderate REF:
OBJ: 9-3 NAT: AACSB: Analytic
TOP: Cultural Diversity in Human Resources
IBM's corporate workforce diversity staff helps to ensure that the company's workforce does not become homogeneous.If properly integrated, which of the following outcomes is IBM likely to experience if it maintains a diverse workforce?

A) increased costs
B) decreased efficiency
C) increased employee turnover
D) increased creativity
E) increased communication difficulties

Question 45

Whenever a new position becomes available at The Limited Group, a retailing company, the company requires current employees to be informed of the opening.The Limited Group practices _____.

A) job analysis
B) internal recruiting
C) job posting
D) external recruiting
E) promotion from within

Question 46

A firm attempting to reduce the size of its workforce may use several approaches.The approach most likely to be saved as a last resort is _____.

A) attrition
B) early retirement
C) firing
D) hiring freeze
E) layoff

Question 47

Martin Enterprises wants to ensure that it thoroughly understands all of its jobs so that it can determine the qualifications each job demands.To do so, Martin Enterprises would first

A) draft job descriptions.
B) write job specifications.
C) conduct job analysis.
D) set up job orientations.
E) prepare a skills inventory.

Question 48

If Jane were moved from her management position in the men's department at Nordstrom's to a management position in the women's department of the same store, this would be considered a(n) _____.

A) job transfer
B) promotion
C) internal recruitment
D) longitudinal move
E) external recruitment

Question 49

All of the following are sources of external recruiting except

A) promotion of a current employee.
B) newspaper advertising.
C) recruiting on college campuses.
D) using employment agencies.
E) using recommendations of present employees.

Question 50

The process of attracting qualified job applicants is called _____.

A) development
B) orientation
C) selection
D) training
E) recruiting

Question 51

As a human resources specialist, you were asked to briefly summarize the disadvantages of using internal recruiting.You have started your report by stating, "The main disadvantage of internal recruiting is that

A) there may be resentment among employees."
B) promotion leaves another position to be filled."
C) it helps hold on to quality personnel."
D) job posting may be required."
E) it brings in unfamiliar ideas and perspectives."

Question 52

Workplace diversity refers to the differences among people in a workforce due to

A) social background, ethnicity, and race.
B) race, ethnicity, and gender.
C) gender, race, and education.
D) race, religion, and sexual orientation.
E) education, ethnicity, and gender.

Question 53

Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas.The company expects that the additional cultural viewpoints will provide it with _____.

A) cost advantages
B) a marketing edge
C) minority recruitment advantage
D) cultural diversity
E) a human resource advantage

Question 54

The most humane form of workforce reduction is _____.

A) attrition
B) layoff
C) early retirement
D) termination
E) employee strikes

Question 55

Paul wanted to know about the skills and experience needed to qualify for a management position with JCPenney.Thus, he called and asked the personnel specialist to send him a job _____.

A) description
B) specification
C) analysis
D) orientation
E) inventory

Question 56

A list of the qualifications required to perform a particular job is called a job _____.

A) description
B) specification
C) analysis
D) orientation
E) inventory

Question 57

You were asked to write a report to management indicating the primary advantage of external recruiting.You chose to focus on external recruiting's ability to ____ as its primary advantage.

A) provide strong motivation for current employees
B) help retain quality employees
C) aid in reducing costs
D) bring in new perspectives and varied backgrounds
E) aid in motivating employees rather than causing resentment

Question 58

The reduction in the workforce that normally occurs when employees leave a company is called _____.

A) attrition
B) retirement
C) layoff
D) termination
E) reduction

Question 59

Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process.Chandler should concentrate on _____.

A) a skills inventory
B) external recruiting
C) internal recruiting
D) vestibule selection
E) external replacement

Question 60

For the past ten years, Savco has obtained its best employees from private employment agencies.Now that it has three additional jobs to fill, it will probably continue to use _____.

A) a skills inventory
B) external recruiting
C) internal recruiting
D) vestibule selection
E) external replacement

Question 61

Lindley Company is interested in verifying previous job responsibilities held by its applicants.The selection technique that will be most helpful in obtaining this information is the _____.

A) employment test
B) interview
C) assessment center
D) employment application
E) reference check

Question 62

People who can verify background information and provide personal evaluations of candidates are called _____.

A) informants
B) colleagues
C) references
D) assessors
E) paraprofessionals

Question 63

New employees at Disney World in Orlando spend their first several days learning what it means to be a "cast member" by studying the traditions that are practiced at Disney.This is called _____.

A) pre-employment testing
B) recruitment
C) internal recruitment
D) an orientation process
E) compensation

Question 64

McCloud Company wants to avoid being unable to compare candidates' qualifications after an interview because the applicants were asked different questions.Giving what type of interview might eliminate this problem?

A) structured
B) stress
C) open-ended
D) closed
E) in-depth

Question 65

All of the following except which are elements of an effective employee reward system?

A) enabling employees to satisfy basic needs
B) providing competitive rewards
C) distributing rewards fairly in the organization
D) recognizing that different people have different needs
E) maximizing the amount of money spent on employee compensation

Question 66

The interview is part of _____.

A) recruiting
B) orientation
C) selection
D) training
E) HRM development

Question 67

Atlas Company pays workers $500 for recommendations that result in a hiring.In two years, the company has hired at least forty people through this program.Atlas Company is fulfilling its employment needs by using ____ as a recruiting source.

A) college campuses
B) employment agencies
C) newspaper ads
D) walk-in applicants
E) employee referrals

Question 68

Perhaps the most widely used selection technique is the _____.

A) employment test
B) interview
C) assessment center
D) employment application
E) reference check

Question 69

The city government of St.Louis wants to be certain that its employment tests are appropriate.Therefore, it will be careful to use

A) only personality tests.
B) only OSHA-approved tests.
C) tests approved by the city council, the highest local law-making body.
D) tests that are valid predictors of personality.
E) tests that are valid predictors of on-the-job performance.

Question 70

Gathering information about applicants for a position and choosing the most appropriate applicant is called _____.

A) recruitment
B) selection
C) orientation
D) evaluation
E) employing

Question 71

Usually, the human resources department administers a(n) ____ program to introduce new employees to the organization.

A) job selection
B) orientation
C) employee training
D) on-the-job training
E) job rotation

Question 72

Employment applications are used for two purposes: to familiarize interviewers with applicants' backgrounds and to

A) assess their aptitudes, skills, and abilities.
B) identify applicants who are worthy of further scrutiny.
C) get a better indication of the applicant's communication skills-both written and verbal.
D) determine whether they want to select the applicant for hire.
E) find out if the applicant knows anyone who currently works at the company.

Question 73

At her interview, Andrea Hodge is asked to provide three work-related references.What is the biggest drawback of this selection method?

A) The references are likely to be untruthful when contacted by Andrea's prospective employer.
B) The references are unlikely to be able to verify her reasons for leaving her previous employment.
C) This may give away information about Andrea's previous salary, which will unjustly influence the job offer.
D) Because Andrea provided these references, they are likely to make positive remarks about her.
E) This method can help to verify background information, but it is extremely expensive to use.

Question 74

A union contract states that current employees must be informed of upcoming new openings.This practice is called job _____.

A) posting
B) advertising
C) description
D) announcement
E) specification

Question 75

The policies and strategies pertaining to employee compensation comprise a _____.

A) performance appraisal
B) profit-sharing system
C) compensation system
D) wage survey
E) job evaluation

Question 76

Sally wants to impress prospective employers with a summary of her background and qualifications for a management position.Her father, who is a businessperson, suggested sending a(n) _____.

A) application
B) interview form
C) transcript
D) résumé
E) assessment sheet

Question 77

As an HRM specialist, you are responsible for orienting a new group of employees.Your orientation topics will include all but of the following except

A) location of the company cafeteria.
B) introduction to coworkers.
C) interviewing skills.
D) career paths within the firm.
E) company benefits.

Question 78

All of the following are common methods of obtaining information about applicants except

A) employment applications.
B) tests.
C) private investigators.
D) interviews.
E) references.

Question 79

____ is the pay that employees receive in return for their labor.

A) Merit pay
B) Incentive pay
C) Comparable worth
D) Commission
E) Compensation

Question 80

All except which of the following are relevant areas for employment tests?

A) aptitudes
B) skills
C) abilities
D) job-related knowledge
E) All of the above are correct.