Deck 9: Managing Supplier Quality in the Supply Chain

Question 1

Inbound and outbound logistics are examples of value-chain activities.

Answer 1

True

Question 2

The linkage between a series of suppliers and consumers involves the complex interaction of ________.

A)inbound logistics and outbound logistics
B)marketing and sales
C)operations, sales, and services
D)logistics, systems, and human behavior
E)consumer behavior and interaction

Answer 2

D

Question 3

________ is the term used to characterize the relationship between suppliers and customers when a high degree of linkages and interdependencies exist.

A)Supplier alliance
B)Customer coproduction
C)Supplier-customer interaction
D)Supplier linkage
E)Value partnering

Answer 3

A

Question 4

The value chain is part of a ________ that consists of a network of value chains.

A)network system
B)value system
C)supply chain system
D)chain system
E)logistics system

Question 5

The final link in the value chain is the ultimate consumer of the product.

Question 6

________ is a tool used by many firms to differentiate and discriminate between suppliers.

A)Supplier estimation
B)Supplier segmentation
C)Supplier differentiation
D)Supplier assessment
E)Supplier evaluation

Question 7

What is the function of the value chain?

Question 8

Which of the following is not a core activity in the value chain?

A)marketing and sales
B)operations
C)human resource management
D)service
E)inbound logistics

Question 9

Which of the following best describes the hidden factory?

A)system that links together supplier and customer information systems
B)non-value-chain activities having costs but no effect on the customer
C)firms involved in outsourcing business activities
D)disaggregation of a firm into its core activities
E)value-chain activities that add value for the customer

Question 10

________ is often recorded on report cards in which potential suppliers are rated based on criteria such as quality, technical capability, or ability to meet schedule demands.

A)Supplier segmentation
B)Supplier evaluation
C)Supplier assessment
D)Supplier estimation
E)Supplier differentiation

Question 11

The linkage between a series of suppliers and consumers in a value chain involves the complex interaction of operations, sales, and services.

Question 12

Which of the following is not a core value-chain activity?

A)supplier management
B)inbound logistics
C)outbound logistics
D)transformation processes
E)accounting

Question 13

Describe the concept of the "chain of customers."

Question 14

The chain of customers is revealed when you ________.

A)view the step in the chain before you as the customer
B)view the step in the chain after you as the customer
C)view every subsequent step after you as customers
D)view every step in the chain as customers
E)view yourself as the customer of the step before you

Question 15

________ reduces the exposures of having a single supplier.

A)Dual sourcing
B)Selective sourcing
C)Multiple sourcing
D)Generic sourcing
E)Constricted sourcing

Question 16

The supply chain is a tool that disaggregates a firm into its core activities to help reduce costs and identify sources of competitiveness.

Question 17

Non-value-chain activities typically have costs but no effect on the customer.

Question 18

In ________, the number of approved suppliers is reduced to just a few.

A)multiple sourcing
B)generic sourcing
C)dual sourcing
D)constricted sourcing
E)selective sourcing

Question 19

The ________ is a tool that disaggregates a firm into its core activities to help reduce costs and identity sources of competitiveness.

A)Delta model
B)value reference model
C)generic data model
D)demand chain
E)value chain

Question 20

The ________ contains all the bureaucratic processes that are not part of the core activities.

A)front office
B)hidden factory
C)product vendor
D)back office
E)data center

Question 21

Managing inbound logistics in the supply chain involves working with suppliers who provide parts, raw materials, components, and services.

Question 22

________ is a system that aids customer and supplier communication by linking together supplier and customer information systems.

A)Value-added network
B)Telecommunication network services
C)Computer data transfer
D)Electronic data interchange
E)Data transmission network

Question 23

________ results in the suppliers being responsible for managing inventories and keeping inventory costs low.

A)Vendor-managed inventory
B)Supplier-generated inventory
C)Service level inventory
D)Production inventory
E)Economic order inventory

Question 24

________ rely on external validation of quality programs.

A)Generic filters
B)Sole-source filters
C)Aggregate filters
D)Constricted filters
E)Extrinsic filters

Question 25

Which of the following is not a method or criteria for supplier development project selection?

A)impact
B)ROI
C)feasibility
D)complexity
E)required investments

Question 26

________ refers to narrowing down the list of approved suppliers for a single component to just one supplier.

A)Multiple sourcing
B)Generic sourcing
C)Dual sourcing
D)Single sourcing
E)Selective sourcing

Question 27

Electronic Data Interchange systems can do all of the following except ________.

A)isolate bottlenecks
B)balance production systems
C)reduce setup times
D)reduce required staffing
E)reduce lead times

Question 28

Single sourcing refers to narrowing down the list of approved suppliers for a single component to just a few suppliers.

Question 29

Many companies perform lengthy inspections of their suppliers that involve long-term visits and evaluations. These programs are often called ________.

A)supplier segmentation programs
B)supplier assessment programs
C)supplier requirement programs
D)supplier evaluation programs
E)supplier certification programs

Question 30

Two of the most commonly used sole-source filters are the ________ and ISO 9000.

A)Deming prize categories
B)lean manufacturing philosophies
C)supplier audit criteria
D)Baldrige criteria
E)ISO/TS 16949

Question 31

Which of the following services is not included in supplier relationship management systems?

A)supplier scorecarding
B)spend analytics
C)gap analysis
D)sourcing execution
E)procurement execution

Question 32

________ is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

A)Customer relationship management
B)Supplier relationship management system
C)Supplier development system
D)Project management
E)Supply chain quality management

Question 33

What is the first step for supplier development?

A)Identify critical suppliers.
B)Identify key projects.
C)Define details of agreement.
D)Identify critical products and services.
E)Meet with supplier top management.

Question 34

Which of the following steps for supplier development occurs when there is an agreement about how the supplier needs to improve and where?

A)Identify key projects.
B)Monitor status and modify strategies.
C)Define details of agreement.
D)Form cross-functional teams.
E)Identify critical products and services.

Question 35

Which of the following is not a potential issue that could arise from single-sourcing?

A)taking away unions' negotiating power
B)a major shutdown
C)pricing disagreements
D)quality problems
E)transportation problems

Question 36

In a study of supply chain quality practices, the highest ranking quality tool for supply chain professionals was ________.

A)customer relationship management
B)supplier development
C)leadership
D)benchmarking
E)training

Question 37

Supplier audits involve all of the following except ________.

A)a developmental component
B)a visit to the supplier
C)results to the customer
D)product quality objectives
E)procedural objectives

Question 38

Which of the following is not a supplier development activity?

A)supplier evaluation
B)supplier auditing
C)data sharing
D)process sharing
E)consulting

Question 39

Supplier evaluation is not to be confused with ________, which implies resource expenditures to improve to supplier performance over a long period of time.

A)supplier development
B)supplier relationship management systems
C)supplier auditing
D)vendor-managed inventory
E)single-sourcing

Question 40

Which of the following steps for supplier development involves cost, commitments of resources, metrics for improvement, project charters, accountability, and deliverables?

A)Identify critical products and services.
B)Identify key projects.
C)Monitor status and modify strategies.
D)Identify critical suppliers.
E)Define details of agreement.

Question 41

Supplier audits tend to have the developmental component that is found in supplier development programs.

Question 42

Sole-source filters that are used in many companies rely on internal validation of quality programs.

Question 43

What is electronic data interchange?

Question 44

Supplier evaluation is a supplier development activity.

Question 45

Customers help suppliers to increase setup times in an effort to reduce lead times.

Question 46

Differentiate between single sourcing and dual sourcing.

Question 47

Key projects are identified when there is an agreement about how the supplier needs to improve and where.

Question 48

Dual sourcing reduces the exposure of having a single supplier.

Question 49

Electronic Data Interchange is a system that aids customer and supplier communication by linking together supplier and customer information systems.

Question 50

Customer relationship management is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

Question 51

List the capabilities of supplier relationship management systems in SAS ERP systems.

Question 52

The first step for supplier development is to identify critical suppliers.

Question 53

State the seven steps for supplier development.

Question 54

Performing lengthy inspections of suppliers that involve long-term visits and evaluations are called supplier certification programs.

Question 55

What are some of the potential drawbacks of single sourcing?

Question 56

Supplier segmentation is a tool used by many firms to differentiate and discriminate between suppliers.

Question 57

Describe the concept of supplier evaluation.

Question 58

Supplier awards are only issued based upon the Baldrige criteria.

Question 59

Vendor-managed inventory results in the supplier being responsible for managing inventories and keeping inventory costs low.

Question 60

Supplier relationship management systems have the capability to ensure contract compliance and reduce maverick spending.

Question 61

The ISO/TS 16949 standard applies only to healthcare companies.

Question 62

The supplier development program developed by Chrysler, Ford, and General Motors as a single standard for certifying suppliers was called ________.

A)targets for excellence
B)Q1
C)business process reengineering
D)QS 9000
E)ISO 13485

Question 63

For the measurement, analysis, and improvement section of ISO/TS 16949, the company needs to provide documentation that it can demonstrate product conformity and quality management system conformity.

Question 64

ISO/TS 16949 does not specify the quality system requirements for the ________ of automotive-related products.

A)servicing
B)design and development
C)disposal
D)installation
E)production

Question 65

The ________ section of ISO/TS 16949 is responsible for developing policy, communicating with the organization relative to customer service, and establishing quality objectives.

A)management responsibility
B)resource management
C)product realization
D)measurement, analysis, and improvement
E)quality management system

Question 66

The ISO/TS 16949 standard applies only to ________ companies.

A)telecom
B)automotive
C)aviation
D)healthcare
E)information technology

Question 67

For the ________ section of ISO/TS 16949, the extent to which management is committed to the development and implementation of quality management, and continuous improvement is documented.

A)management responsibility
B)resource management
C)product realization
D)measurement, analysis, and improvement
E)quality management system

Question 68

The ________ section of ISO/TS 16949 includes aspects such as purchasing, suppliers, control plans, setups, preventive maintenance, and traceability.

A)management responsibility
B)measurement, analysis, and improvement
C)product realization
D)quality management system
E)resource management

Question 69

Explain the ISO/TS 16949 standard.

Question 70

For the quality management system section of ISO/TS 16949, suppliers must recognize key processes and document these processes.

Question 71

For the ________ section of ISO/TS 16949, the company needs to provide documentation that it can demonstrate product conformity and quality management system conformity.

A)measurement, analysis, and improvement
B)resource management
C)quality management system
D)product realization
E)management responsibility

Question 72

Which of the following sections of ISO/TS 16949 requires the management to provide infrastructure such as bricks and mortar, equipment, and support systems?

A)management responsibility
B)resource management
C)quality management system
D)product realization
E)measurement, analysis, and improvement

Question 73

The resource management section of ISO/TS 16949 includes aspects such as purchasing and control plans.

Question 74

For the ________ section of ISO/TS 16949, suppliers must recognize key processes and document these processes.

A)management responsibility
B)measurement, analysis, and improvement
C)product realization
D)quality management system
E)resource management

Question 75

QS 9000 was a common standard adopted by Chrysler, General Motors, and Ford for certifying suppliers.

Question 76

The certification program developed by General Motors was called Q1.

Question 77

Which of the following is not a section of ISO/TS 16949?

A)management responsibility
B)product realization
C)resource management
D)measurement, analysis, and improvement
E)supplier development