Deck 12: Working and Evaluating

Question 1

In the context of social work, which of the following is an example of the skill of representing?

A)Focusing on a client's experience
B)Sharing a different perspective with a client than what he or she previously believed
C)Seeking feedback from a client
D)Contacting a homeless shelter to facilitate a client's admission

Answer 1

D

Question 2

You are reviewing action steps with Mrs.Kinney.In the midst of this process, Mrs.Kinney begins to reminisce about a childhood girlfriend.It is your judgment that Mrs.Kinney would be better served at this time if you were to complete the process of reviewing action steps.You intend to return later in the interview to her childhood memory.How would you exercise the skill of focusing with Mrs.Kinney?

Answer 2

Students' answers will vary.Focusing (Perlman, 1957) is a skill used to direct or maintain attention to the work at hand.Occasionally, both social workers and clients wander away from agreed-upon agendas.These diversions are sometimes productive, leading to greater understanding and improving chances for effective change.At other times, however, such departures are clearly unproductive.Through the skill of focusing, you redirect energy to relevant topics.Also, clients sometimes miss the significance of phenomena that relate to targeted problems and goals.By directing attention to them, you may heighten their awareness.

Question 3

Reframing is a skill used to redirect energy and maintain attention to the issue being resolved by a social worker.

Answer 3

False

Question 4

In the context of social work skills, using the skill of _____ involves gently encouraging clients to consider apparently incongruent aspects of themselves or their behavior.

A)reframing errors
B)responding to mistakes
C)observing inconsistencies
D)educating with immediacy

Question 5

Progress recordings do not maintain the confidentiality rights of third parties.

Question 6

When professional social workers work with a client to resolve a situation, which of the following is likely to help them enhance the client's motivation and the probability that action will be taken?

A)Avoiding representational activities
B)Fulfilling impulses
C)Rehearsing action steps
D)Expressing knowledge about social scenarios

Question 7

Mrs.Karla has enrolled in an alcohol deaddiction program.You are in the midst of evaluating progress toward goal attainment with Mrs.Karla.The measurement data clearly indicate that progress toward goal achievement has not occurred.In fact, the drinking problem has worsened.How would you initiate a review of the data and discuss the implications with Mrs.Karla?

Question 8

Clara, a mother who had to abort her pregnancy because of health issues, is depressed and attempts to kill herself.She blames herself for killing her unborn child.She seeks the help of a social worker.The social worker urges her to consider various factors that might have eventually killed her and her child if she had decided to continue with her pregnancy.This scenario best exemplifies an instance of _____.

A)personalizing meaning
B)situationalizing meaning
C)responding with immediacy
D)pointing out endings

Question 9

The skill of _____ involves exploring clients' thoughts and feelings about a social worker, their relationship with the worker, or their work together as they occur.

A)giving an introductory speech
B)giving criticism and feedback
C)responding with immediacy
D)building intimate relationships

Question 10

Which of the following skills is most useful when both social workers and clients wander away from agreed-upon agendas during their interactions?

A)Focusing
B)Critiquing
C)Maintaining
D)Rehearsing

Question 11

Evaluation of progress is crucial during the work and evaluation phase.

Question 12

In the context of social work skills, _____ is a form of reframing through which you encourage clients to shift the attribution of responsibility away from other people, organizations, or external forces and toward themselves.

A)personalizing meaning
B)situationalizing meaning
C)structuring focus
D)scheduling priorities

Question 13

The term _____ refers to the words a professional social worker says and the actions he or she takes in introducing clients to a new way of looking at some aspect of themselves, the issue, or the situation.

A)representing
B)reframing
C)communicating
D)educating

Question 14

The skill of representing includes those actions social workers take on behalf of clients in pursuit of agreed-upon goals.

Question 15

Which of the following skills builds on clients' experiences and frames of reference by introducing, in an active and expressive fashion, a social worker's professional knowledge and expertise?

A)The preparatory reviewing skills
B)The working and evaluating skills
C)The preparation skills
D)The beginning skills

Question 16

In the contracting process involving a social worker and a client, a form of rehearsal involves clients:

A)beginning their consultation with the social worker.
B)asking questions about the social worker's personal life.
C)seeking feedback from the social worker.
D)visualizing themselves undertaking an agreed-upon action step.

Question 17

The skills of educating and linking are entirely unrelated and different from each other.

Question 18

_____ is a form of reframing through which you change the meaning suggested by clients' expressions.

A)Personalizing meaning
B)Particularizing responsibility
C)Structuring focus
D)Situationalizing meaning

Question 19

It is not appropriate for social workers to act as teachers as they are not trained to be teachers.

Question 20

Pointing out endings has an undesirable effect on the working relationship between a social worker and his or her client.

Question 21

You have been working with Mrs.Orwell for approximately two months.Her eating patterns have improved to the point where your services are no longer needed.She is now regularly receiving and eating meals delivered by the meals-on-wheels program.Her weight has returned to normal, and her energy level has improved.Three weeks earlier, you and Mrs.Orwell had discussed the progress and decided that you would conclude your relationship in one month.The meeting next week will be your last.In pointing out endings, what would you say to Mrs.Orwell?

Question 22

You are in the midst of an individual meeting with Gloria, a teenage member of the Smith family.She confides to you that although she is sexually active with her boyfriend, she often fantasizes about another person.As she says that, she looks deeply into your eyes, blushes, and then looks away in what appears to be an embarrassed reaction.You suspect that she has had sexual fantasies about you.You know that it would be quite consistent with your contract to discuss this directly.What would you say while responding with immediacy to the teenager's expression?

Question 23

As you and Mrs.Laura have explored more about the relationship between her parenting patterns and the childhood experiences in her own family of origin, you conclude that she might benefit from the construction of a family genogram.How would you advise Mrs.Laura to chart out her family genogram?