Deck 9: Information Technology and Control

Question 1

A management information system (MIS) is a computer-based system that provides information and support for managerial decision-making.

Answer 1

True

Question 2

is based on personal experience, rules of thumb, intuition, and judgment.

A) Knowledge management
B) Tacit knowledge
C) Intellectual capital
D) Social networking
E) Explicit knowledge

Answer 2

B

Question 3

Six Sigma is a highly ambitious quality standard that specifies a goal of no more than 6.4 defects per million parts.

Answer 3

False

Question 4

When Chelsea is posing a series of what-if questions to test possible alternatives on software, she is utilizing which of these?

A) Transaction processing system
B) Decision support system
C) Information reporting system
D) Executive information system
E) Feedback control model

Question 5

Which one of the following statements would be considered false regarding the concept of a balanced scorecard?

A) Its potential for learning and growth perspective focuses on how well resources and human capital are being managed for the company's future.
B) Executive information systems facilitate use of the balanced scorecards.
C) A balanced scorecard's customer service indicators focus on production and operating statistics such as order fulfilment and cost per order.
D) The balanced scorecard is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.
E) A balanced scorecard contains four major perspectives.

Question 6

is/are broadly defined as the formal routines, reports, and procedures that use information to maintain or alter patterns in organizational activities.

A) Transaction processing system
B) Decision support system
C) Management control systems
D) Executive information system
E) Information reporting systems

Question 7

Simon's organization has recently held its annual meeting. In this meeting, it was decided the human resources department would receive €150 000 while the purchasing department would be allocated €400 000 for the upcoming year. Simon's organization is setting its for the upcoming year.

A) strategy map
B) enterprise resource plan
C) data warehouse
D) feedback control system
E) budget

Question 8

Renault uses his computer to conduct his business operations. Customers are able to view product catalogues, make their selections, order and pay for the product right online. Which of the following best describes the type of business Renault is operating?

A) In-house division
B) Spin-off
C) Bricks and clicks
D) E-business
E) Benchmark

Question 9

Liam's company uses a computerized system to maintain records of all the business conducted by the organization's sales representatives. This system keeps track of daily sales to customers, what new inventory was purchased, and what merchandise was sold to customers. The system used by Liam's company is most likely referred to as a(n) .

A) transaction processing system
B) data warehouse
C) information reporting system
D) executive information system
E) feedback control model

Question 10

Manuel's airline company wishes to find out how well it is using the information obtained through its computerized approach to business operations. His airline has been tracking passenger meal ratings, baggage handling claims, and in-flight service ratings. The company wants to see if it is meeting its established goals. Manuel's company is actually searching for .

A) improved customer relationship management
B) improved knowledge management
C) feedback
D) outcome control
E) a strategy map of practices

Question 11

A decision support system (DSS) provides benefits to managers at certain levels of the organization.

Question 12

Which one of the following is least true in regards to business intelligence?

A) It provides a way for organizations to make better strategic decisions.
B) Business intelligence may analyze data from various sources, including sources internal and external to the firm.
C) It is a high-tech analysis of the company's data.
D) Business intelligence can be highly effective, but it does not provide information on business patterns and relationships that may be of importance to the organization.
E) Business intelligence is sometimes referred to as data mining.

Question 13

Jena's company has a system though which all employees are able to communicate with each other and the Internet via the company's computer system. This system is referred to as which one of the following?

A) Extranet
B) Data mining
C) Blog system
D) Intranet
E) Executive dashboard

Question 14

is an extension of blogs and wikis.

A) Six Sigma
B) Balanced scorecard
C) E-business
D) Benchmarking
E) Social networking

Question 15

Business intelligence refers to the high-tech analysis of a company's data in order to make better strategic decisions.

Question 16

A(n) is a software program that presents key business information in graphical, easy-to-interpret form, and alerts managers to any deviations or unusual patterns in the data.

A) integrated enterprise
B) executive dashboard
C) executive information system
D) balanced scorecard
E) benchmark

Question 17

The company's intellectual capital is the sum of its knowledge, experience, understanding, relationships, processes, innovations and discoveries.

Question 18

specifically means a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.

A) Six Sigma
B) Outcome control
C) Transaction processing system
D) Benchmarking
E) Tacit knowledge