Deck 11: Organizational Culture and Ethical Values

Question 1

An ethics committee is a cross-functional group of executives who oversee company ethics. The committee provides rulings on questionable ethical issues and assumes responsibility for disciplining wrongdoers.

Answer 1

True

Question 2

The rule of law arises from a set of codified principles and regulations that describe how people should not act, that are generally not accepted in society and that are not enforceable in the courts.

Answer 2

False

Question 3

Observable aspects of organizational culture include all of these except:

A) rites and ceremonies
B) stories and myths
C) organizational structures
D) attitudes
E) symbols

Answer 3

D

Question 4

Jolene feels strongly that it is wrong to use postage stamps from her company for her personal mail. She knows this is actually stealing and is against the law. She is aware that many of her co-workers take stamps from the company, but her own personal will not permit her to do so.

A) value-based leadership
B) corporate social responsibility
C) ethics
D) social audit
E) culture

Question 5

New employees at Romano's company undergo specific teachings about the organization and how it works. They are introduced into the unwritten guidelines of the organization and what is considered acceptable behaviour to the organizational members. In essence, Romano's company ensures its new workers are introduced to its culture so they have a clear understanding of how to work together effectively. It can be stated the new employees are taking part in .

A) establishing ethics
B) external integration
C) maintaining organizational rule of law
D) internal integration
E) development of social capital

Question 6

creates common bonds and good feelings among employees and increases commitment to the organization.

A) Symbols
B) Myths
C) Rite of integration
D) Rule of law
E) Rite of passage

Question 7

The culture has an internal focus and a consistency orientation for a stable environment and supports a methodical approach to doing business.

A) adaptability
B) bureaucratic
C) mission
D) ethical
E) clan

Question 8

When various departments, units, or teams of an organization develop their own type of culture to reflect their common problems, goals, or experiences, it can be said that a(n) has developed.

A) subculture
B) ethical dilemma
C) clan culture
D) positive culture strength
E) rule of law

Question 9

A(n) is a formal statement of the company's values concerning ethics and social responsibility.

A) rite
B) cultural strength statement
C) rule of law
D) ethical dilemma
E) code of ethics

Question 10

Norman works for a large organization based in London. He is well pleased with his employer and is looking forward to managing the company's advertising department in the near future. The company fully believes in anticipating its customer needs and encourages the employees to take risks and try new ideas to better serve its customers. The organization richly rewards and highly values creativity and innovation such as Norman demonstrates. What is this organization most likely demonstrating?

A) An adaptability culture
B) Corporate social responsibility
C) External adaptation
D) A bureaucratic culture
E) Value-based leadership

Question 11

Richard feels certain that his direct supervisor is stealing from the customers of the organization. He has gathered several pieces of information that indicate he is right about his supervisor. Richard is uncertain what his next action should be in this case. He would like to talk with someone else at the organization about this situation, but wants to remain anonymous. Richard should most likely take which one of the following actions?

A) He should quit his job.
B) He should have his co-worker talk to the supervisor directly.
C) He should just remain silent.
D) He should call his company's ethics hotline.
E) He should call the local newspaper.

Question 12

The is characterized by emphasis on a clear vision of the organization's purpose and achievement of goals such as sales growth and profitability.

A) culture strength of an organization
B) clan culture
C) mission culture
D) bureaucratic culture
E) adaptability culture

Question 13

Strong adaptive cultures most frequently incorporate all of the following values except which one?

A) Risk taking and change are encouraged.
B) Parts are more vital than the whole.
C) Trust is a primary value.
D) Improvement is encouraged.
E) Boundaries between parts are minimized.

Question 14

External adaptation refers to how the organization meets goals and deals with outsiders.

Question 15

Stacey works in a beauty salon owned by Stan. Stan has directed his employees to sell the salon's hair care products to customers or lose their jobs. He has demanded the workers tell the customers that they will keep their natural hair colour from ever turning grey if they use the salon's products. Stacey knows this to be false, but also realizes her job depends on doing as her employer has directed. It can be stated Stacey is facing a(n) .

A) ethical dilemma
B) whistle-blowing incident
C) corporate social responsibility issue
D) social capital issue
E) cultural conflict

Question 16

At Angelo's organization the relationships the company has built with its customers are based on trust, honesty, and respect. Angelo takes immense pride in this fact. He also values the fact that all the workers willingly cooperate with each other in order to help the company succeed in the achievement of its goals. Angelo's organization is best described by which one of the following statements?

A) Angelo's organization would be considered to have a bureaucratic culture.
B) Angelo's organization has a high degree of social capital.
C) Angelo's organization is demonstrating a rigid culture.
D) Angelo's organization is demonstrating it has low levels of goodwill present within its operations.
E) Angelo's organization is demonstrating a low degree of corporate social responsibility.

Question 17

An ethical dilemma arises in a situation concerning right and wrong in which values are in conflict.

Question 18

Jenna's company has a primary focus on keeping its employees supplied with whatever they need to perform their jobs and be productive. The organization also strives to provide the employees with rewards that keep them happy and satisfied. Jenna's company believes in employee empowerment and encourages its workers to use their own creativity and ingenuity. This company is most likely exhibiting which type of culture?

A) Adaptability
B) Mission
C) Bureaucratic
D) Ethical
E) Clan

Question 19

measures and reports the ethical, social, and environmental impact of a company's operations.

A) Value-based leadership
B) Corporate social responsibility
C) Ethics
D) Social audit
E) Culture

Question 20

A symbol is something that represents another thing.