Deck 8: Manufacturing and Service Technologies

Question 1

In the design of service organizations, all of the following statements would be considered true except:

A) Boundary roles are used significantly more than in manufacturing.
B) Service technology influences internal organization characteristics.
C) Service firms deal in information.
D) Service customers must interact directly with technical employees.
E) Technical core employees need to be close to the customers.

Answer 1

A

Question 2

Emmeline flew to Paris and checked in to her favourite hotel, the Ritz. She has to travel a great deal with her job and always stays at the Ritz if at all possible. Stephanie is always pleasantly surprised to find that no matter what city she is in, the staff at the Ritz knows she does not like feather comforters. Which of the following best identifies what the Ritz is practicing?

A) Mass customization
B) Sequential interdependence
C) Long-linked technology
D) Analyzability
E) Customized output

Answer 2

E

Question 3

Which of these is the lowest form of interdependence among departments?

A) Sequential
B) Sociotechnical
C) Reciprocal
D) Craft
E) Pooled

Answer 3

E

Question 4

The Centre Stage conducts its operations in Madrid. Its employees are responsible for completing the final process for the company's product. They hand stitch a beautiful butterfly onto each custom designed purse. The buyers can request customized butterflies and the product will be completed to their specifications. These purses are very popular and retail for €300 to €400. Which type of production is this company most likely engaging?

A) Continuous process production
B) Reciprocal interdependence
C) Small-batch production
D) Nonroutine technologies
E) Large-batch production

Question 5

refers to using technology to quickly and cost effectively assemble goods that are uniquely designed to fit the demands of individual customers.

A) Mediating technology
B) Joint optimization
C) Service technology
D) Technical complexity
E) Mass customization

Question 6

Martha's company uses computers to draft, design, and engineer new parts. Her specific job entails generating enlarged versions of the original component design to afford an improved view of the part's details. Martha is using .

A) CAM
B) job enrichment
C) PLM
D) mass customization
E) CAD

Question 7

The employees at Tim's organization use several different types of machines, numerous ideas, and a variety of production techniques to manufacture their company's products. Tim's organization is engaging in the use of manufacturing .

A) technology
B) comprised of technical complexity
C) that utilizes pooled interdependence
D) based on mass customization
E) that is lean

Question 8

Which of the following type of technology is identified as being complex because of the substantial variety in the tasks performed?

A) Core technologies
B) Mediating technologies
C) Long-linked technologies
D) Engineering technologies
E) Nonroutine technologies

Question 9

Technical complexity refers to the extent of mechanization of the manufacturing process.

Question 10

Small-batch production relies heavily on the human operator; it is also highly mechanized.

Question 11

Strategic planning and applied research tasks usually fall in which of these categories of department technologies?

A) Non-routine
B) Continuous process
C) Routine
D) Craft
E) Engineering

Question 12

All of the following except describes elements associated with lean manufacturing.

A) Lean manufacturing uses such technological elements as CAD/CAM.
B) Lean manufacturing requires an organizational culture that focuses on strict guidelines rather than employee participation.
C) The heart of lean manufacturing rests in the employees.
D) Lean manufacturing requires changes to organizational systems to be optimally effective.
E) Employees working for an organization that uses lean manufacturing are highly trained at every stage of the production process.

Question 13

Sandra's job has recently undergone several changes. Her employer has recently cut down on the number of tasks she has to perform in her work. Sandra now only has to turn the product over and look at it under a bright light, then simply move it onto the second line. This is very repetitious and quite boring. Sandra is unsure how long she can perform this monotonous type of work. Sandra's work has undergone .

A) job enrichment
B) job diversity
C) job rotation
D) job simplification
E) job enlargement

Question 14

The ultimate automated factories are referred to as flexible manufacturing systems.

Question 15

Which type of production is most likely to be used by large pharmaceutical companies?

A) Mass customization production
B) Lean manufacturing production
C) Small-batch production
D) Continuous-process production
E) Large-batch production

Question 16

Charles Perrow developed a model on departmental technologies. One of the dimensions he specified is described as the frequency of unexpected and novel events that occur in the conversion process. This is called .

A) technical complexity
B) task variety
C) job enlargement
D) core technology
E) analyzability

Question 17

The number of employees who report to a single manager or supervisor refers to .

A) span of control
B) joint optimization
C) reciprocal interdependence
D) technical complexity
E) job design

Question 18

John was recently given 6 additional tasks. Instead of performing only 2 tasks that he used to, now John is required to perform 8 total tasks. This is an example of which of these?

A) Job simplification
B) Sociotechnical system of structural change
C) Reciprocal interdependence
D) Job enlargement
E) Job rotation

Question 19

A non-core technology is a work process that is not important to the organization but is directly related to its primary mission.

Question 20

Routine technologies are characterized by little task variety and the use of objective, computational procedures.