Deck 13: Enlisting Cooperation

Question 1

Pre-contemplation stage is when clients are unaware they are encountering a problem in life.

Answer 1

True

Question 2

Because it is not unusual for clients to experience difficulty sharing information during the initial phase of the interview, interviewers should try to enlist the
Client's cooperation by:

A)Resolving the source of the discomfort through information giving.
B)Focusing on the purpose of the interview.
C)Beginning with a relaxation exercise.
D)Moving to problem solving, so the client feels something is being accomplished.

Answer 2

A

Question 3

Maintaining changes achieved is usually not an issue for clients fully cooperating.

Answer 3

False

Question 4

The three structure phases during which interviewers are most likely to encounter resistance are:

A)Goal formulation, action, and termination.
B)Exploration, problem definition, and problem prioritizing.
C)During any and all phases.
D)Exploration, action, and termination.

Question 5

Lack of cooperation refers to client resistance and reluctance.

Question 6

Clients are most often cooperative and least resistant during the pre-contemplation stage.

Question 7

Reaction to racial oppression is an important factor in understanding African American
clients.

Question 8

Enlisting cooperation is used:

A)With clients who would benefit from becoming community volunteers as part of their problem solving strategy.
B)With clients who demonstrate resistance, reluctance, discomfort, and noncompliance.
C)When interviewers become over-worked and burnout begins to affect their ability to help clients.
D)During the preparation for action phase, when it is most effective to have the client cooperate in choosing a realistic plan for action.

Question 9

The purpose of the interview can still progress even if the client has difficulty sharing
information.

Question 10

The contemplation stage is when clients know they have a problem, but are highly resistant to
taking ownership of the problem.

Question 11

Action-oriented skills are effective during the contemplation stage.

Question 12

In the contemplation stage, clients usually have little concern about the effort needed for
identified change.

Question 13

Personal values are more important than cultural values in understanding differences in
resistance among ethnic groups.

Question 14

It is important for the interviewer to learn at the outset if a client is seeing another
professional for the same issues.

Question 15

Interviewers should expect that resistance will differ from culture to culture.

Question 16

The goal of the precontemplation stage is:

A)To help clients begin thinking about an action plan.
B)To assist the client to acknowledge there is a problem.
C)To assess the effectiveness of an action plan that has been tried by the client.
D)To assist the client in beginning to think about his or her problems.

Question 17

Restricting the amount of information given or overwhelming the interviewer with too much
information are both ways of showing resistance.

Question 18

During the action stage clients may generally have little trouble in implementing their plans.

Question 19

When reluctance to participate is high and likely to prevent any successful outcome, which skill is very useful?

A)Reflection of feeling
B)Confrontation
C)Structuring
D)Immediacy

Question 20

Client emotional issues may create resistance in the interviewing process.

Question 21

Management of interviewer feelings in response to client resistance is especially important during which stage?

A)Contemplation
B)Action
C)Precontemplation
D)Maintenance

Question 22

Lack of cooperation at a particular phase most likely indicates:

A)The client's need for self-protection and day-to-day continuity.
B)Lack of motivation.
C)Interviewer/client incompatibility.
D)Lack of interviewer skill.

Question 23

When clients have difficulty preparing to act on a problem during the contemplation stage:

A)The previous stage, precontemplation, should be repeated.
B)Reflection of feeling should be used to uncover feelings that are blocking action.
C)It means they are not ready, and should not be pushed.
D)More action oriented skills such as confrontation and information giving can be used to challenge their ambivalence.

Question 24

Because it is common for anyone to experience some reluctance, resistance, and discomfort at being interviewed, effective interviewers:

A)Know how to ignore these dynamics and continue to move forward smoothly through the phases.
B)Are careful not to argue with clients and make every effort to turn resistance to advantage.
C)Never experience negative feelings in response to client resistance.
D)Tell clients this so the process is normalized, then proceed with the interview.

Question 25

When working with resistant clients from other cultures:

A)Interviewers should be aware that argumentation is often highly effective when used with discretion.
B)Interviewers should be careful never to confront or challenge.
C)Interviewers should be aware that reasons for resistance differ from culture to culture; it is therefore important to discuss cultural and acculturation issues.