Deck 5: Reflecting Feeling

Question 1

It is not important for the interviewers to at times check the accuracy of their reflections of
feeling.

Answer 1

False

Question 2

The goal of empathy is to be in tune with the client but still maintain a separate identity.

Answer 2

True

Question 3

How a client communicates a message is not as important as what is said.

Answer 3

False

Question 4

Privacy is a client right and an interviewer responsibility.

Question 5

The interviewing setting should provide physical privacy for personal discussions.

Question 6

The purpose of reflecting feeling is to:

A)Facilitate client exploration of feeling in greater detail.
B)Facilitate client understanding of hidden emotions.
C)Sort out complex and confusing emotions.
D)Facilitate catharsis through venting pent up emotions.
E)All of the above
F)A, C, and D

Question 7

Reflecting feelings when clients are stuck in telling their story can be helpful.

Question 8

It is appropriate to reflect clients' feelings any time during an interview, regardless if the
emotion is negative or positive.

Question 9

Mixed emotions are more typical in interviews when clients are unaware of themselves.

Question 10

Mixed emotions:

A)Are common in human interaction, and it is therefore important to reflect as many feelings that are present in the client's message as possible.
B)Are common in human interaction, and it is therefore important to reflect only one primary emotion in a given interaction.
C)Are not common in human interaction, and a sign of mixed emotions in a client indicates serious problems.
D)Are common in human interaction, and can therefore be ignored.

Question 11

Our worldview frequently influences our decisions in life.

Question 12

Timing in the interview is more critical around reflecting negative emotions than positive
emotions.

Question 13

Identifying several key feeling words to rely during an interview is an effective practice for
new interviewers to practice.

Question 14

Emotions related to a lot of feeling states are shown physically similarly across cultures.

Question 15

Which statement is true?

A)It is important to identify as many negative emotions in an interview as possible, because it is these the client most needs to
B)It is as important to identify positive emotions as it is to identify negative ones.
C)It is important to identify more positive emotions than negative emotions in an interview, because positive emotions facilitate clear thinking, goal setting, and problem solving.

Question 16

In an interview, feelings may be:

A)Found in the client's direct communication.
B)Inferred from the client's non-verbal behavior.
C)Inferred from the context of the client's story.
D)Inferred from the content of the client's communication.
E)All of the above

Question 17

Identifying emotions requires attending to verbal and nonverbal communication and the
context.

Question 18

Feeling reflections are most effective when they:

A)Reflect and explore feelings that represent a client's possible future emotional state.
B)Reflect and explore feelings that represent the client's past emotional state
C)Reflect and explore feelings that represent a client's present emotional state.
D)None of the above: feeling reflections are most effective when they come from the client, regardless of his or her past, present, and future emotional state.

Question 19

Examples of emotions are the following: "happy," "amazed," and "bewildered."

Question 20

During consultation client privacy is not as much of a concern because of the circumstances.

Question 21

A client's cultural affiliation:

A)Has no connection to their degree of responsiveness to feeling reflections, because emotional responsiveness is not culturally
B)Has some connection to the degree of response to feeling reflections, but not enough to warrant any changes in the interviewer's use of the skill.
C)Determines the degree of response to a reflection of feeling, causing some Asian and Asian American clients to over-react to feeling reflections.
D)Determines the degree of response to a reflection of feeling.

Question 22

Which statement is true?

A)Although facial expressions of emotion may not be culture bound, the client's culture determines how and when facial expressions of emotions occur.
B)Because facial expressions of emotion may not be culture bound, client facial responses to feeling reflections will be largely similar regardless of culture.
C)There is evidence that facial expressions of emotion are culture bound, so the client's culture will determine how and when facial expressions of emotions occur.
D)There is evidence that facial expressions of emotion are culture bound, but how and when facial expressions of emotion occur is largely universal.

Question 23

When you reflect feelings:

A)You indicate that you know a lot about feelings, and therefore the client will trust your ability to help him or her.
B)You indicate that you have worked through similar experiences in your own life, which will foster trust in the interviewer/client relationship.
C)You indicate that you are not afraid of feelings, thereby modeling for the client that it is ok to directly confront their own uncomfortable emotions.
D)You indicate that you can accurately sense the world as the client feels and perceives it.

Question 24

Which statement is true?

A)The verbal and non-verbal feeling messages given by clients are always consistent, because it is impossible to say one thing with words while saying something entirely different with actions-
B)Occasionally, a client may say one thing with words while saying something entirely different with actions.
C)When clients say one thing with words and something entirely different with actions, the interviewer should focus on the non verbal message because it reflects the client's "true" state.