Deck 6: Outlook: Managing E-Mail Messages With Outlook

Question 1

The item numbered 2 in the accompanying figure is the ____.

A)Mail folder pane
B)Navigation Pane
C)message pane
D)Reading Pane

Answer 1

A

Question 2

The last part of an e-mail address is the ____ name.

A)user
B)profile
C)program
D)domain

Answer 2

D

Question 3

A(n)____ is a file, such as a document or picture, which is sent along with an e-mail message.

A)attachment
B)icon
C)encryption
D)profile

Answer 3

A

Question 4

If you receive an e-mail attachment, you should use a(n)____ program to verify that the attachment is virus free.

A)firewall
B)encryption
C)decryption
D)antivirus

Question 5

The first time you start Outlook on a home computer, the opening screen gives you the choice to add or ____ an account.

A)import
B)program
C)default
D)profile

Question 6

A data file is created automatically when you set up an e-mail profile in Outlook, called an Outlook ____.

A)message
B)document
C)record
D)profile

Question 7

An e-mail profile includes all of the following EXCEPT ____.

A)e-mail account(s)
B)passwords
C)data files
D)information about where a user's e-mail is stored

Question 8

A(n)____ delivers Internet access to a geographic location, either regionally or nationally.

A)DNS
B)ISP
C)HTTP
D)URL

Question 9

The item numbered 4 in the accompanying figure is the ____.

A)Mail folder pane
B)Navigation Pane
C)message pane
D)Reading Pane

Question 10

The item numbered 7 in the accompanying figure is the ____.

A)Mail folder
B)Navigation Pane
C)message pane
D)Reading Pane

Question 11

The item numbered 5 in the accompanying figure is the ____.

A)Mail folder pane
B)message list
C)Reading Pane
D)title bar

Question 12

The item numbered 6 in the accompanying figure is the ____.

A)ribbon
B)Home tab
C)Navigation Pane
D)File tab

Question 13

An e-mail ____ identifies a user so that he or she can receive Internet e-mail.

A)address
B)profile
C)attachment
D)domain

Question 14

All of the following could set up an e-mail account EXCEPT ____.

A)your employer
B)your school
C)Google's Gmail
D)Windows Explorer

Question 15

In Outlook, an e-mail account is contained in an e-mail ____.

A)message
B)document
C)record
D)profile

Question 16

A(n)____ file is a data file that stores a user's Outlook items, including e-mail messages.

A)messages
B)personal folders
C)e-mail
D)user

Question 17

The item numbered 1 in the accompanying figure is the ____.

A)ribbon
B)title bar
C)Navigation Pane
D)File tab

Question 18

The item numbered 3 in the accompanying figure can be used to browse Outlook folders using all of the following views EXCEPT ____.

A)Mail
B)Messages
C)Contacts
D)Tasks

Question 19

The item numbered 3 in the accompanying figure is the ____.

A)Mail folder pane
B)Navigation Pane
C)message pane
D)Reading Pane

Question 20

Another name for a personal folders file is a(n)____ file.

A).pst
B).pff
C).doc
D).fld

Question 21

A ____ folder is the location of a document to be moved or copied.

A)source
B)start
C)target
D)personal

Question 22

The ____ in a subject line indicates that a message is a reply to another message.

A)CC:
B)Re:
C)BCC:
D)HTTP:

Question 23

A ____ identifies the sender of an e-mail message and may contain additional information, such as a job title and phone number(s).

A)signature line
B)greeting line
C)subject line
D)closing line

Question 24

Outlook has built-in previewers for ____.

A)Web pages
B)pictures
C)other Office programs
D)all of the above

Question 25

To copy more than one message at a time, click the first message to select it, and then click the additional messages while holding the____ key.

A)ENTER
B)ESC
C)OPTION
D)CONTROL

Question 26

The ____ displays the contents of an e-mail message without opening the message.

A)Mail folder
B)Navigation Pane
C)message pane
D)Reading Pane

Question 27

Many outgoing e-mail servers user the ____ communications protocol.

A)POP3
B)DNS
C)ISP
D)SMTP

Question 28

The ____ states the reason for an e-mail message.

A)signature line
B)greeting line
C)subject line
D)closing line

Question 29

A ____ dotted underline indicates the text may be incorrect grammatically.

A)red
B)green
C)blue
D)purple

Question 30

Each time you press the ____ key, Outlook creates a new paragraph.

A)TAB
B)DELETE
C)HOME
D)RETURN

Question 31

One way to organize your Outlook items is to create ____.

A)attachments
B)profiles
C)folders
D)protocols

Question 32

The ____ folder is the default location for all saved messages.

A)Drafts
B)Documents
C)Messages
D)Downloads

Question 33

If your e-mail message contains the phrase, to the the store, Outlook places a ____ dotted underline below the second occurrence of the word, the.

A)green
B)red
C)purple
D)blue

Question 34

A(n)____ folder is the location where you want to move or copy a file.

A)end
B)destination
C)target
D)personal

Question 35

The default importance level for all new messages is ____ importance.

A)low
B)high
C)normal
D)urgent

Question 36

Some incoming e-mail servers use the ____ communications protocol.

A)POP3
B)DNS
C)ISP
D)SMTP

Question 37

A ____ dotted underline indicates the text may contain a contextual spelling error such as the misuse of homophones.

A)red
B)green
C)blue
D)purple

Question 38

The ____ importance option displays with a blue arrow.

A)low
B)high
C)normal
D)urgent

Question 39

A(n)____ is a device that forwards data on a network.

A)server
B)advancer
C)mirror
D)router

Question 40

A ____ dotted underline means the flagged text is not in Outlook's main dictionary.

A)red
B)green
C)blue
D)purple

Question 41

As shown in the accompanying figure, an @ symbol separates the user name from the domain name in an e-mail address.

Question 42

An e-mail message is typically organized into three areas.

Question 43

Once spammers know that your e-mail address is valid, they are unlikely to send you any more e-mail messages.

Question 44

Brief or short message text is more likely to be read than lengthy text.

Question 45

A word flagged by Outlook using a wavy underline is a misspelled word.

Question 46

Modified Multiple Choice An e-mail's message header contains ____.

A)the e-mail address of the recipient(s)
B)the subject line
C)the message area
D)a signature line

Question 47

Modified Multiple Choice Outlook messages can use the ____.

A)JPEG format
B)HTML format
C)Plain Text format
D)Rich Text Format

Question 48

When a message is forwarded, the original message text is included in the message window.

Question 49

As you type an e-mail message, Outlook automatically corrects some misspelled words.

Question 50

As shown the accompanying figure, Outlook directs newly received messages to the Inbox and displays them in the message pane.

Question 51

When you reply to a message, you send the message to someone other than the person who sent the message.

Question 52

E-mail is a convenient way to send information to multiple people simultaneously, instantly, and inexpensively.

Question 53

The Outlook Junk E-mail Filter is turned off by default.

Question 54

Outlook offers three message formats: HTML, Plain Text, and Rich Text.

Question 55

As shown in the accompanying figure, the circled number next to the Inbox folder shows how many messages - both read and unread - are stored in the Inbox.

Question 56

You should receive permission from the sender before forwarding a message.

Question 57

Modified Multiple Choice You can use a ____ at the end of the greeting line.

A)comma
B)semicolon
C)colon
D)period

Question 58

Outlook creates e-mail accounts for its users.

Question 59

Modified Multiple Choice The message area consists of ____.

A)a greeting line or salutation
B)the message text
C)the subject line
D)a signature line(s)

Question 60

Modified Multiple Choice A hyperlink is a ____ in an e-mail message or Web page that, when clicked, directs you to another document or Web site.

A)word
B)phrase
C)symbol
D)picture

Question 61

When you create a subfolder, Outlook indents the folder in the list to indicate that it is a subfolder of a main folder.

Question 62

E-mail is short for ____________________ mail.

Question 63

HTML format is the most likely format to be allowed through a company's virus-filtering program.

Question 64

A(n)____________________ program is software that can access the mail servers in a local or remote network.

Question 65

Anyone who receives a courtesy copy of a message neither is required to reply nor is a reply expected from her.

Question 66

Long after you send an e-mail message, you will see the e-mail stored in the Outbox.

Question 67

To preview an attached file created in an Office 2011 application, you do not need to have that application installed on your computer.

Question 68

If Outlook does not have a built-in previewer for an attachment's file type, Outlook searches on the Web in an attempt to find one.

Question 69

You typically attach a file to an e-mail message to provide additional information to a recipient.

Question 70

The previewers in Office 2011 are designed to provide additional security against potentially harmful code.

Question 71

Folders are containers that store Outlook items of a specific type, such as messages, appointments, contacts.

Question 72

The use of Outlook Help is limited to times when you are not composing a new message.

Question 73

A(n)____________________ program is a program that checks files for viruses.

Question 74

As shown in the accompanying figure, a closed envelope icon appears for a read message.

Question 75

A(n)____________________ account is an account used to connect to an e-mail service.

Question 76

The acronym ISP stands for ____________________.

Question 77

In the e-mail address shown in the accompanying figure, the component numbered 3 is known as the location name.

Question 78

As shown in the accompanying figure, a closed envelope icon appears for an unread message.

Question 79

In the e-mail address shown in the accompanying figure, the component numbered 1 is known as the user name.

Question 80

A message sent with high importance displays a red dot in the message header.