Deck 1: Organizational Behavior and Opportunity

Question 1

Identify a true statement about the internal perspective of human behavior.

A)It explains human behavior by analyzing environmental forces.
B)It is psychodynamically oriented and focuses on an individual's thoughts and feelings.
C)It excludes consideration of a person's history.
D)It focuses on individuals' organizational roles to understand their behaviors.

Answer 1

B

Question 2

In the context of human behavior in organizations, change is:

A)the transformation or modification of an organization and/or its stakeholders.
B)a customer-oriented philosophy of organizational management.
C)a call to competition, contest, or battle.
D)the probability of organizational success.

Answer 2

A

Question 3

The proponents of internal perspective understand human behavior in terms of an individual's _____.

A)thoughts
B)work environment
C)job pressure
D)education

Answer 3

A

Question 4

_____, the science of society, has contributed greatly to our knowledge of group and intergroup dynamics.

A)Philosophy
B)Sociology
C)Engineering
D)Anthropology

Question 5

The _____ perspective focuses on factors outside an individual to understand behavior.

A)emotional
B)external
C)internal
D)behavioral

Question 6

_____ is the applied science of energy and matter.

A)Biology
B)Engineering
C)Ecology
D)Medicine

Question 7

In the context of interdisciplinary influences on organizational behavior, _____ is the science of human behavior.

A)philosophy
B)sociology
C)management
D)psychology

Question 8

Ben, an employee at Pacey, almost always receives positive feedback on his work. However, one of Ben's colleagues, Jenny, does not acknowledge his hard work and dedication; instead, she feels that Ben performs well because the company pays him a high salary. Which of the following perspectives for understanding human behavior does Jenny most likely use to explain Ben's behavior?

A)The internal perspective
B)The external perspective
C)The interactive perspective
D)The cultural perspective

Question 9

Lindock Corp., an electronics manufacturer, emphasizes employee productivity and efficiency through the application of organizational goal-setting programs and differential piece-rate systems. In this scenario, to understand the behavior of its employees, the management at Lindock Corp. is most likely borrowing ideas from the discipline of _____.

A)psychology
B)anthropology
C)sociology
D)engineering

Question 10

Which of the following is true of sociology?

A)It takes individuals rather than society as its point of departure.
B)It has enhanced our understanding of the design of work.
C)It focuses on the variety of roles within a culture and the norms of behavior in groups.
D)It includes the design, implementation, and management of various administrative and organizational systems.

Question 11

Which of the following is true of psychology?

A)It takes society rather than an individual as its point of departure.
B)It traces its origins to philosophy and the science of physiology.
C)It enhances our understanding of the design of work.
D)It includes the design, implementation, and management of various administrative and organizational systems.

Question 12

Which of the following organizational variables affects human behavior at work?

A)Performance appraisal
B)Job satisfaction
C)Absenteeism
D)Organizational turnover

Question 13

Which of the following is true of the external perspective of human behavior?

A)It explains human behavior by analyzing individual thoughts and feelings.
B)It is psychodynamically oriented.
C)It includes consideration of a person's history.
D)It focuses on environmental forces to understand behavior.

Question 14

_____ is the study of overseeing activities and supervising people in organizations.

A)Psychology
B)Medicine
C)Engineering
D)Management

Question 15

The internal perspective of human behavior focuses on:

A)the work load of an individual.
B)the past experiences of an individual.
C)consequences and environmental forces.
D)organizational communication channels.

Question 16

Daisy, a programmer at AITech, receives the Best Annual Performer Award for 2017. Daisy's manager, Lucy, feels that Daisy's success is a result of her desire to excel at work. Which of the following perspectives for understanding human behavior does Lucy use to explain Daisy's behavior?

A)The internal perspective
B)The external perspective
C)The interactive perspective
D)The cultural perspective

Question 17

In the context of understanding human behavior, Kurt Lewin combined internal and external perspectives with his claim that behavior is a function of:

A)individual preferences for leadership styles.
B)compliance and deviance within social groups.
C)organizational culture and group dynamics.
D)both a person and his or her environment.

Question 18

In the context of interdisciplinary influences on organizational behavior, _____ is the science of human learned behavior.

A)management
B)anthropology
C)sociology
D)psychology

Question 19

Organizational behavior refers to:

A)the study of individual mannerisms and group dynamics in organizations.
B)the study of organizational ethics and values.
C)the assessment of an organization's performance.
D)the steps taken by an organization to address failures.

Question 20

In the context of human behavior in organizations, which of the following best defines a challenge?

A)It is the mastery of abilities essential to successful functioning in organizations.
B)It is the unofficial and less visible part of a system.
C)It is the transformation or modification of an organization and/or its stakeholders.
D)It is the call to competition, contest, or battle.

Question 21

E-Wisdom, a publishing company, implements a new business strategy to keep both talent and information within the organization by creating their own content instead of outsourcing it. In the given scenario, which of the following factors has most likely influenced the company's new business strategy?

A)The potential for role ambiguity
B)The potential for data loss
C)The potential for employee burnout
D)The potential for intragroup conflict

Question 22

In the context of organizations as open systems, which of the following is a major internal component of organizations?

A)Customer
B)Technology
C)Office design
D)Government regulation

Question 23

Which of the following is true of medicine?

A)It emphasizes mental health over physical health.
B)It emphasizes group well-being over individual well-being.
C)It focuses on both physical and industrial mental health.
D)It focuses on organizational success and well-being.

Question 24

In the context of internal components of organizations, the _____ is the wide range of tools, knowledge, and/or techniques used to transform inputs into outputs.

A)people
B)task
C)structure
D)technology

Question 25

In the context of organizational behavior, people become _____ in the midst of change.

A)open and responsive
B)more productive
C)more motivated
D)rigid and reactive

Question 26

Which of the following is true of the informal elements of an organization?

A)They are points of diagnostic and intervention activities in organizational development.
B)They do not directly affect individual behavior in the organization.
C)They are often the most visible part of the organization.
D)They enable people to think of the organization in logical and rational ways.

Question 27

The unofficial and less visible part of an organization is called the _____.

A)central organization
B)informal organization
C)functional organization
D)external organization

Question 28

Which of the following is true of a formal organization?

A)It is the less visible part of an organization.
B)It enables people to think of an organization in logical and rational ways.
C)It is the part of an organization that indirectly contributes to employee bonding.
D)It emphasizes people's feeling, thoughts, and attitudes over job performance.

Question 29

_____ focuses on both physical and psychological health as well as industrial mental health.

A)Management
B)Biology
C)Medicine
D)Engineering

Question 30

In the context of the open systems view of organization, _____ involves the systems of communication, authority and roles, and workflow.

A)task
B)technology
C)structure
D)output

Question 31

In the context of internal components of organizations, the _____ are the human resources of an organization.

A)tasks
B)technologies
C)structures
D)people

Question 32

According to Eric Brown, which of the following is an action step for adapting to change?

A)Being relentless to decisions
B)Believing in leadership
C)Having a positive attitude
D)Having a reactive attitude

Question 33

Which of the following contributes to trust in organization-stakeholder relationships?

A)Performance appraisal
B)Organizational behavior
C)Organizational transparency
D)Role negotiation

Question 34

Which of the following is true of management?

A)It takes society rather than the individual as its point of departure.
B)It traces its origins to philosophy and the science of physiology.
C)It examines the effects of efficient organizational cultures on organizational performance.
D)It includes the design, implementation, and supervision of various administrative and organizational systems.

Question 35

In the context of internal components of organizations, the _____ of an organization is its mission, purpose, or goal for existing.

A)people
B)task
C)structure
D)technology

Question 36

_____ has gained increasing attention as a way to prevent medical problems resulting from poor design of workstations.

A)Ergonomics
B)Counselling
C)Mentoring
D)Anthropology

Question 37

_____ is the first discipline to take the modern corporation as the unit of analysis.

A)Engineering
B)Sociology
C)Management
D)Anthropology

Question 38

Federal regulators are part of an organization's:

A)formal structure.
B)internal task environment.
C)external task environment.
D)informal structure.

Question 39

In the context of organizational systems, which of the following is true of inputs?

A)They are the transformed products delivered to consumers and clients.
B)They are the materials and resources that are transformed by the organization's technology component.
C)They are the human, informational, material, and financial resources used by an organization.
D)They are the products that return to organizations from unsatisfied customers.

Question 40

_____ are the materials and resources as they are transformed by an organization's technology component.

A)Inputs
B)Throughputs
C)Outputs
D)Bandwidths

Question 41

Which of the following statements is true of quality improvement in business?

A)It leads to organizational turnover.
B)It enhances the probability of organizational success.
C)It results in increased absenteeism.
D)It decreases employee motivation due to increased work stress.

Question 42

Which of the following is true of corporate competition?

A)It helps to avoid changes within an organization.
B)It provides the opportunity for revitalization.
C)It prevents restructuring and downsizing.
D)It avoids marginalization of part-time professionals.

Question 43

_____ is a leading force driving change at work and has increased significantly during the past few decades, especially in industries such as banking, finance, and air transportation.

A)Global competition
B)Politics
C)Employee attrition
D)Centralization

Question 44

Which of the following strategies in organizations might lead to employment uncertainty for people?

A)Acquisition strategies
B)Cost-cutting strategies
C)Transformational strategies
D)Behavioral strategies

Question 45

Which of the following is an informal element of an organization?

A)Goals and objectives
B)Job descriptions
C)Perceptions
D)Policies

Question 46

Managing organizational behavior during changing times is challenging because of the:

A)emergence of small-scale industries.
B)decreasing globalization of organizations' operating territory.
C)decreasing diversity of organizational workforces.
D)continuing demand for higher levels of moral behavior at work.

Question 47

Which of the following is a formal element of an organization?

A)Values
B)Group norms
C)Communication channels
D)Perceptions and attitudes

Question 48

Identify the sector of the economy that provides essential infrastructure and is important to our collective well-being because it meets needs that other sectors do not address.

A)The manufacturing sector
B)The government sector
C)The nonprofit sector
D)The service sector

Question 49

In an organization, _____ results customer responsiveness and resource effectiveness that leads to competitive advantage.

A)high employee turnover
B)quality improvement
C)role negotiation
D)micromanagement

Question 50

Relief & Wellbeing is an organization that provides aid to victims of natural disasters. Over the years, the company has helped thousands of people during troubled times. Relief & Wellbeing most likely operates in the _____ sector of the economy.

A)manufacturing
B)service
C)nonprofit
D)government

Question 51

Which of the following statements is true of total quality in organizations?

A)It has direct effects on the behavior of employees at all levels in an organization.
B)It is the transformation or modification of an organization and/or its stakeholders.
C)It emphasizes the formation of self-managed teams within an organization.
D)It increases the process time for a business.

Question 52

_____ are informal elements of an organization.

A)Communication channels
B)Authority structures
C)Beliefs and assumptions
D)Policies and procedures

Question 53

The Hawthorne studies, conducted during the 1920s and 1930s, first suggested the importance of the _____ in an organization.

A)functional elements
B)formal elements
C)informal elements
D)central elements

Question 54

Which of the following is a customer-driven philosophy of management?

A)Behavioral management
B)Total quality management
C)Performance management
D)Structural management

Question 55

Which of the following is true of the government sectors of the economy?

A)They include the production of basic materials.
B)They include transportation, financial services, insurance, and retail sales.
C)They include the production of finished products.
D)They provide essential infrastructure to the public.

Question 56

Which of the following is true of Six Sigma philosophy?

A)It helps influence managerial decisions.
B)It emphasizes company-wide quality improvement.
C)It emphasizes the formation of self-managed teams.
D)It advocates horizontal hierarchy.

Question 57

SureYou, a company based in Dallas, provides health and medical insurance. The company introduced new schemes and benefits to its customers in hopes of increasing sales. SureYou is an example of a company that operates in the _____ of the economy.

A)manufacturing sector
B)service sector
C)nonprofit sector
D)government sector

Question 58

Which of the following statements is true of the service sector of the economy?

A)It includes the production of basic materials as well as the production of finished products.
B)It includes transportation, financial services, insurance, and retail sales.
C)It provides essential infrastructure to all other sectors.
D)It provides needs that are essential for our collective well-being.

Question 59

Kantone Corp. is a company that deals with the production and sales of motorcycles. The company saw its profits gain by 15 percent in the current financial quarter. Kantone Corp. operates in the _____ of the economy.

A)manufacturing sector
B)government sector
C)service sector
D)nonprofit sector

Question 60

The _____ of the economy includes the production of basic materials, such as steel, and the production of finished products.

A)manufacturing sector
B)nonprofit sector
C)government sector
D)service sector

Question 61

Sociology takes society rather than the individual as its point of departure.

Question 62

To ensure that skill development does occur and that the learning is self-correcting as it occurs, first, a student:

A)must rely primarily on the group process.
B)should avoid experimenting with new ideas.
C)must passively accept the direction of others with more knowledge.
D)must accept responsibility for his or her own behavior, actions, and learning.

Question 63

Which of the following is true of critical thinking?

A)It can be developed by rote memorization.
B)It helps individuals to identify inconsistencies and limitations in the current body of objective knowledge.
C)It can be used to enhance one's communication skills.
D)It helps individuals to set new standards of organizational behavior.

Question 64

A complete understanding of organizational behavior requires an understanding of both human behavior and of the organizational context.

Question 65

In any field of study, objective knowledge is developed through:

A)close supervision.
B)intensive training.
C)coercive leadership.
D)basic and applied research.

Question 66

The external perspective of understanding human behavior looks at workers' minds to understand their behavior.

Question 67

In an organization, developing skills differs from acquiring objective knowledge because skill development requires:

A)structured practice.
B)applied research.
C)scientific observation.
D)experimentation.

Question 68

A _____ attitude is at the core of critical thinking

A)realistic
B)decisive
C)probing
D)cautious

Question 69

The study of organizational behavior is primarily concerned with the psychosocial, interpersonal, and behavioral dynamics in organizations.

Question 70

Medicine focuses on both physical and psychological health as well as industrial mental health.

Question 71

The formal elements of an organization must always be considered because they provide the context for the informal elements of the organization.

Question 72

The ultimate objective of skill application and experiential learning is that:

A)one channelizes the experiences gained from the ordered activities in the workplace and employs them in aptitude tests.
B)one transfers the process employed in learning from structured activities to learning from unstructured opportunities in the workplace.
C)one conveys information from their instructors to their peers.
D)one modifies one's behavior to comply with organizational standards.

Question 73

The manufacturing sector of the economy includes transportation, financial services, insurance, and retail sales.

Question 74

Nonprofit organizations are important to our collective well-being because they meet needs that other sectors do not address.

Question 75

The informal organization is the official, legitimate, and most visible part of an organization.

Question 76

Which of the following is a key function of experiential learning?

A)Enlightening students through the verbal medium
B)Helping students in memorizing topics
C)Engaging students in individual or group activities that are systematically reviewed
D)Teaching students through digital media rather than traditional methods

Question 77

_____ is the mastery of abilities essential to successful functioning in organizations.

A)Data mining
B)Information exchange
C)Data integration
D)Skill development

Question 78

One of the advantages of structured, experiential learning is that:

A)it explains people's actions and behavior in terms of their histories and personal value systems.
B)a person can explore new behaviors and skills in a comparatively safe environment.
C)it focuses on factors outside the person to understand behavior.
D)the behavior of employees at all levels in an organization is altered.

Question 79

Early research of individuals and organizations found that people often become open and responsive in the midst of change.

Question 80

Critical thinking is based on:

A)knowledge and understanding of basic ideas.
B)compliance and obedience to leadership.
C)behavior and performance of employees.
D)structure and management of an organization.