Deck 8: Designing and Evaluating Training Systems.

Question 1

A task analysis conducted as part of a training needs assessment is made easier if:

A) a person analysis is conducted first
B) job descriptions are available
C) training has previously been conducted
D) training has previously been conducted

Answer 1

B

Question 2

Conducting a _______ analysis is the first step in developing an employee training system.

A) organizational
B) demographic
C) task
D) needs

Answer 2

D

Question 3

Lectures, use of videos, discussions, and question and answer periods are activities which belong to which of the following training methods?

A) classroom training
B) distance learning
C) computer-assisted instruction
D) on-the-job training

Answer 3

A

Question 4

With the critical incident methods of needs assessment, job dimensions with ______ should be targeted for future training.

A) many good incidents
B) many bad incidents
C) few good incidents
D) few bad incidents

Question 5

Whatever the method used, a simulation exercise can only be effective if it _______.

A) simulates actual job conditions
B) produces job related behaviors
C) is designed by a trained professional
D) has a high level of face validity

Question 6

_______ is the systematic acquisition of skills, rules, concepts, or attitudes that result in improved performance.

A) Training
B) Motivation
C) Job analysis
D) Stress management

Question 7

Which of the following training methods is best for learning interpersonal skills?

A) Role play
B) Critical incidents
C) Case study
D) Modeling

Question 8

Which of the following types of needs analysis has the purpose of determining factors that either facilitate or inhibit training effectiveness?

A) Organizational
B) Demographic
C) Task
D) Person

Question 9

According to your text, _______ are a good training method for teaching analysis and synthesis skills.

A) critical incidents
B) case studies
C) computer assisted instruction
D) programmed instruction

Question 10

The type of person analysis that yields in-depth answers about training needs and more clearly reveals employee feelings and attitudes is the ________.

A) survey
B) skill and knowledge test
C) performance appraisal score
D) interview

Question 11

Using _______ are perhaps the easiest method of person analysis.

A) performance appraisal scores
B) surveys
C) interviews
D) skill and knowledge tests

Question 12

For two days prior to "opening," employees in a Food and Beverage Department actually take orders, prepare food, serve meals, and compute check totals for other employees posing as tourists. These exercises allow the staff members to work in an environment that closely resembles the actual work environment. These exercises are referred to as:

A) apprentice training
B) simulations
C) behavior modeling
D) role playing

Question 13

According to your text, if the results of the organizational analysis indicate that a positive climate for training exists, the next step is to conduct a ____analysis.

A) climate
B) demographic
C) task
D) person

Question 14

Your text outlines three types of needs analysis. Which of the following is NOT referred to by your text as a needs analysis?

A) Organizational
B) Demographic
C) Task
D) Person

Question 15

Which of the following training methods requires trainees to discuss appropriate and inappropriate employee behaviors, watch the appropriate behavior being performed and role play the appropriate behavior?

A) Job rotation
B) Apprentice training
C) Behavior modeling
D) Role playing

Question 16

An organization decides to send cashiers who have a high incidence of shortages on the job to a retraining program in order to correct this problem. This practice demonstrates which type of needs analysis?

A) Organizational analysis
B) Person analysis
C) Choice analysis
D) Job analysis

Question 17

_______ exercises allow the trainee to work with equipment and in an environment like that found in the actual job.

A) Case study
B) Simulation
C) Programmed instruction
D) Critical incident

Question 18

Which of the following types of person analysis methods eliminates the problems of performance rating errors and is based on the premise that employees know best their own strengths and weaknesses?

A) Performance appraisal scores
B) Surveys
C) Skill tests
D) Knowledge tests

Question 19

Which training needs assessment technique is concerned with an individual employee's training needs?

A) Organizational analysis
B) Job analysis
C) Person analysis
D) Operations analysis

Question 20

On average, organizations annually spend about _____ per employee on training.

A) $200
B) $1,100
C) $5,600
D) $5,600

Question 21

An advantage of holding a training session off-site is:

A) the location can serve as a reward
B) a reduction in training expenses
C) that it is easier to organize the training
D) all of the above are advantages

Question 22

Discussing an employees' strengths and weaknesses on the job is characteristic of _______ to training.

A) a performance appraisal approach
B) a coaching approach
C) a role playing approach
D) none of these approaches

Question 23

It is important to limit the number of behaviors being modeled so the employee can:

A) pay attention
B) retain the information
C) reproduce the behavior
D) model the behavior for others

Question 24

Which training technique assigns a new employee with an experienced employee who is told to "show the kid the ropes?"

A) Apprenticeship training
B) Job rotation
C) Coaching
D) Person analysis

Question 25

Modeling is a very useful training method. Which of the following is NOT a characteristic of someone we would model?

A) Similarity
B) Success
C) Status
D) Personality

Question 26

Waiting until the night before a test to read the Chapters and review your notes may be referred to as:

A) overlearning
B) massed practice
C) distributed practice
D) social learning

Question 27

Which training method allows trainees to experience working in many or all of the jobs in an organization, allows for greater flexibility in replacing absent workers, and helps improve job satisfaction?

A) Role playing
B) Behavior modeling
C) Job rotation
D) Apprentice training

Question 28

Though ______ are/is a valuable method of training, it has been said that unions often use them to restrict entry into their trades.

A) role plays
B) behavioral modeling
C) job rotation
D) apprenticeships

Question 29

Which of the following is NOT an advantage of job rotation?

A) Allows for lateral transfer
B) Allows for greater staffing flexibility
C) Can increase job satisfaction
D) Expands employees' levels of responsibility

Question 30

An organization that provides food during training and allows the employees to choose the training topics, is trying to motivate employees to:

A) come to training
B) perform better in training
C) pay attention during training
D) transfer what is learned in training to the job

Question 31

A training program that has experienced workers temporarily assigned to the training department is called a(n) _______.

A) pass-through programs
B) apprenticeship programs
C) job enlargement programs
D) none of these is correct

Question 32

Though coaching has many strong points as a training method, it is not without its problems. Which of the following is a problem associated with using coaching as a training method?

A) Coaching reduces the expert's productivity
B) Good workers are not always good trainers
C) Neither of the two are problems
D) Both are problems

Question 33

To reduce the loss of productivity associated with coaching, some organizations such as Pitney-Bowes have ______.

A) decided not to use coaching
B) adopted pass-through programs
C) adopted total quality management
D) adopted mentoring as a training method

Question 34

Programmed instruction is effective because it takes advantage of several important learning principles. Which of the following is NOT one of the learning principles?

A) Learning is self-paced
B) Trainees are actively involved in learning
C) Information is presented in small units
D) Information is presented in large units

Question 35

If an organization provided the same training program twice a week, it would make sense for the training to be conducted by:

A) a consultant
B) an external trainer
C) an internal trainer
D) a large training company

Question 36

Which of the following is most true about the use of humor during training presentations?

A) It should always be used
B) As a trainer, don't pick on yourself
C) The humor should serve a purpose
D) All three are true

Question 37

For an employee to model another's behavior, employees must:

A) pay attention
B) be able to retain the information
C) be able to reproduce the behavior
D) all three of these are required

Question 38

Employees who perform well in training are generally:

A) bright
B) motivated
C) goal oriented
D) all of the above

Question 39

Which of the following is NOT a consideration in selecting an icebreaker for a training program?

A) Goal of the icebreaker
B) Length of the training session
C) Nature of the audience
D) All three should be considered

Question 40

During a training session, breaks should be given approximately every:

A) 30 minutes
B) 60 minutes
C) 2 hours
D) 4 hours

Question 41

Skill-based pay is primarily a(n) _______ method.

A) goal setting
B) incentive
C) feedback
D) modeling

Question 42

For modeling to be effective, the observer must:

Question 43

Feedback works best when it is given in _____ amounts and ______ feedback is provided.

A) small / only positive
B) moderate / only negative
C) large / positive
D) small / both positive and negative

Question 44

There is a _____ correlation between how well employees liked a training program and how much they learned.

A) small (r = .02)
B) moderate (r = .40)
C) large (r = .80)
D) almost perfect (r = .94)

Question 45

Supervisors who set goals, provide feedback, and encourage employees to use their training are trying to motivate employees to:

A) come to training
B) perform better in training
C) pay attention during training
D) transfer what is learned in training to the job

Question 46

Which of the following will NOT contribute to effective transfer of training?

A) Overlearning
B) Feedback
C) Incentives
D) Massed practice

Question 47

What are the three major methods for determining training needs?

Question 48

Giving employees a 100-item test after they complete a training program is an example of which of the following training evaluation criteria?

A) Content validity
B) Employee learning
C) Application of training
D) Employee reactions

Question 49

Overlearning:

A) increases stress in training
B) decreases trainee performance
C) increases retention of material
D) increases retention of material

Question 50

What are five methods of person analysis?

Question 51

An organization requires its managers to "get away" for a few days and participate in a training program designed to increase their effectiveness as managers. Following the training program, managers often feel the training program was worthwhile; however, it is not uncommon for these managers to return to their operations and perform their old habits while ignoring the recently presented principles. This scenario is related to the issue of:

A) transfer of training
B) massed practice
C) distributed practice
D) feedback

Question 52

What are five training methods that involve sample job performance?

Question 53

Overlearning helps increase:

A) role applicability
B) job satisfaction
C) transfer of training
D) boredom

Question 54

Including a(n) ____ in the research design allows a researcher to look more closely at the effects of ______.

A) control group / outside factors
B) experimental group / outside factors
C) control group / training program
D) experimental group / training program

Question 55

Nagy Enterprises had a 32% increase in sales after sending its employees to the Reilly School of Sales. However, without the use of a control group, it is difficult to determine if:

A) the money was spent wisely
B) the 32% increase was actually due to the training
C) the increase was due to outside factors
D) the trainees actually learned anything

Question 56

Employees who are paid for learning specialized skills are participants in a ____ skill plan.

A) depth
B) vertical
C) basic
D) horizontal

Question 57

A Solomon Four Groups Design attempts to do all of the following except:

A) control for the effects of outside factors
B) control for the effects of pretesting
C) control for the effects related to time
D) be more practical than other designs

Question 58

Having trainees evaluate how much they learned from and enjoyed a training program?taps which of the following criteria?

A) Employee reactions
B) Content validity
C) Employee learning
D) Application of training

Question 59

Practicing a task even after it has been successfully learned refers to:

A) transfer of training
B) massed practice
C) overlearning
D) distributed practice

Question 60

What are the three learning principles used in programmed instruction?

Question 61

What three factors affect the effectiveness of incentives?

Question 62

What are the five criteria used to evaluate training success?