Deck 9: Employee Motivation

Question 1

Bob hates his work but will work hard if the supervisor is around to punish employees who are not working. Bob is probably ______ motivation.

A) high in extrinsic
B) high in intrinsic
C) low in both extrinsic and intrinsic
D) high in both extrinsic and intrinsic

Answer 1

A

Question 2

Janice sends all of her new employees to a self-esteem workshop. She must believe in ______.

A) consistency theory
B) equity theory
C) expectancy theory
D) social learning theory

Answer 2

A

Question 3

Consistency theory states that there is a relationship between work motivation and:

A) self-esteem
B) perceived fairness
C) expectancy
D) salary

Answer 3

A

Question 4

According to two-factor theory, ____ is an example of a hygiene factor.

A) growth
B) control
C) responsibility
D) pay

Question 5

Which need theory has three levels of needs and allows individuals to skip levels?

A) Maslow's theory
B) ERG theory
C) Two-factor Theory
D) McClelland's needs theory

Question 6

Temea spends a lot of effort selecting her employees. Thus, when she hires someone, she knows they will perform well and has a lot of confidence in them. According to _______, the employees probably will perform well.

A) equity theory
B) the Pygmalion effect
C) intrinsic motivation theory
D) goal setting theory

Question 7

According to research by Eden (1998), training supervisors to use the Pygmalion LeadershipStyle:

A) increases employee self-esteem
B) does not increase subordinate self-esteem
C) has had mixed results
D) will save an organization money

Question 8

Making goals _______ would not increase their effectiveness.

A) specific
B) general
C) high but attainable
D) concrete

Question 9

Which of the following component of job characteristics theory involves an employee being able to connect her efforts with an outcome?

A) skill variety
B) task significance
C) autonomy
D) task identification

Question 10

An individual's orientation toward intrinsic and extrinsic motivation is measured by the:

A) Employee Personality Inventory
B) Job Descriptive Index
C) Test of Motivational Style
D) Work Preference Inventory

Question 11

In general, research on Maslow's theory:

A) has been very supportive
B) has shown that there should be six levels
C) has shown that people skip levels
D) indicates the theory does not make intuitive sense

Question 12

An employee thinks he is an idiot and will never be able to master the new computer system. The employee takes a training class on the new system and fails. This situation might best
Be explained by:

A) social learning theory
B) the Galatea effect
C) expectancy theory
D) equity theory

Question 13

The personality dimension of _____ is the best predictor of performance whereas _____ is the best predictor of promotions.

A) openness / conscientiousness
B) conscientiousness / extraversion
C) extraversion / agreeableness
D) conscientiousness / stability

Question 14

_____ self-esteem focuses on an individual's feelings in a particular situation whereas _____?self-esteem focuses on how a person feels about himself based on the expectations of others.

A) Socially influenced / situational
B) Situational / chronic
C) Chronic / socially influenced
D) Situational / socially influenced

Question 15

Sue is motivated by jobs in which she can help others, whereas Bob is motivated by the desire to influence others. Sue has a high need for _______ and Bob has a high need for _______.

A) affiliation / power
B) affiliation / achievement
C) achievement / affiliation
D) achievement / power

Question 16

______ theory states that individuals have five major types of hierarchical needs is:

A) Maslow's
B) McClelland's
C) FIRO
D) ERG

Question 17

An employee's supervisor places full confidence in the employee and believes that the employee can handle a fairly difficult task. This boosts the employee's self-esteem which in turn increases
Her performance. This phenomena is known as:

A) consistency
B) the Pygmalion effect
C) the Golem effect
D) socially influenced self-esteem

Question 18

_____ determines whether a person can do the job properly and ____ determines whether that person will do it properly.

A) Satisfaction / motivation
B) Ability / satisfaction
C) Ability / motivation
D) Motivation / satisfaction

Question 19

______ is a person's ability to select, set, and modify goals to adapt to changing conditions.

A) Need for affiliation
B) Self-esteem
C) Self-regulation
D) Skill variety

Question 20

An internal force that drives a worker to perform well is:

A) job satisfaction
B) ego needs
C) safety needs
D) motivation

Question 21

A supervisor rewards a restaurant employee for cleaning the bathrooms by allowing the employee to stock the salad bar. ______ would predict that the opportunity to stock the salad bar would actually be reinforcing.

A) Gainsharing
B) The Premack principle
C) Social loafing
D) Classical conditioning

Question 22

Matt constantly posts charts and graphs indicating the latest production statistics. Matt seemsto believe in:

A) providing feedback
B) the Pygmalion effect
C) intrinsic motivation theory
D) goal setting theory

Question 23

Which of the following is NOT a factor in determining the effectiveness of an incentive program?

A) Timing of the incentive
B) Contingency of the consequences
C) Type of incentive used
D) All three factors should be considered

Question 24

Benefits provide ______ and variable pay provides _____.

A) incentive / security
B) security / security
C) incentive / incentive
D) security / incentive

Question 25

Managers constructing a reinforcement hierarchy for employees are probably using:

A) gainsharing
B) the Premack principle
C) social loafing
D) classical conditioning

Question 26

A problem with _____ plans, is that they are based on subjective supervisor ratings.

A) pay-for-performance
B) merit pay
C) stock option
D) profit sharing

Question 27

The supervisor at a local grocery store schedules individual monthly meetings with her four employees to let them know how they are doing in their respective areas. The supervisor is
Using a technique known as:

A) social learning
B) modeling
C) feedback
D) goal setting

Question 28

Which of the following types of rewards has been shown not to increase performance?

A) Financial
B) Non-financial
C) Social
D) All three can increase performance

Question 29

Operant conditioning focuses on:

A) modeling of behavior
B) self-esteem
C) reinforcement of behavior
D) employee needs

Question 30

An individual does not like to do laundry but prefers to do laundry over studying for exams. Because doing laundry is liked more than studying, _______ predicts that the opportunity to do laundry will motivate a person to study.

A) equity theory
B) the Anderson adage
C) the Thompson tenet
D) the Premack principle

Question 31

Employees at Denton Electronics receive $3 for each electrical switch they assemble.Denton is using a _____ system.

A) pay-for-performance
B) merit pay
C) gainsharing
D) profit sharing

Question 32

Lona gives her employees attention, smiles at them, and nods her head in approval when they perform well. She is using _____ to motivate her employees.

A) social recognition
B) social learning
C) equity
D) valence

Question 33

Three meta-analyses indicate that allowing an employee to participate in goal setting willresult in:

A) an increase in performance
B) a decrease in performance
C) no effect on performance
D) decreased job satisfaction

Question 34

Which of the following incentive plans is most geared toward short term performance?

A) Pay-for-performance
B) Profit sharing
C) Stock options
D) All three are short-term oriented

Question 35

_______ incentive plans often result in social loafing.

A) Individual
B) Group
C) Both individual and group
D) Neither individual nor group

Question 36

_______ plans are also called earnings-at-risk plans.

A) Pay-for-performance
B) Merit pay
C) Stock options
D) Profit sharing

Question 37

Feedback is most effective when it focuses on an employee's ______ and the supervisor explains how the behavior impacts _____ .

A) behavior / others
B) personality / the employee
C) behavior / the employee
D) personality / others

Question 38

Which part of a pay plan is designed to motivate employees?

A) Benefits
B) Base pay
C) Shift and location adjustments
D) Variable pay

Question 39

Fred's parents tell him to try his best in college. Fred's first semester GPA is 1.8 and his parents are mad. What was wrong with the goal set for Fred?

A) It was not specific
B) It was not general enough
C) It was too high
D) Fred did not help set the goal

Question 40

Janelle will receive $1,000 if her performance appraisal score is at least a 4.0. It sounds like Janelle is under a _____ plan.

A) pay-for-performance
B) merit pay
C) gainsharing
D) profit sharing

Question 41

In 2011, Harris Optical lost $450,000 in missing merchandise. As a result, it developed a plan in which employees in 2012 would share half of each dollar under $450,000 that was
Lost. Harris Optical is using a ______ plan.

A) pay-for-performance
B) merit pay
C) gainsharing
D) profit sharing

Question 42

Approximately what percentage of organizations have gainsharing plans?

A) 3%
B) 11%
C) 41%
D) 83%

Question 43

Which of the following is the most complicated incentive plan?

A) Merit pay
B) Profit sharing
C) Stock options
D) Pay for performance

Question 44

What are the three types of self-esteem?

Question 45

What are the three characteristics of properly set goals?

Question 46

If an employee feels she is underpaid for the effort she exerts, she will probably:

A) work harder
B) not change her effort
C) reduce her effort
D) feel guilty

Question 47

An employer will give $3 each month to every employee with perfect attendance. According to the _____ component of expectancy theory, this plan will not motivate employees.

A) equity
B) expectancy
C) instrumentality
D) valence

Question 48

Employees at Roth Robotics receive a bonus at the end of each year. The bonus is based on the amount of money the company made during the year. Roth is using a _______ system.

A) pay-for-performance
B) merit pay
C) gainsharing
D) profit sharing

Question 49

The president of Peso Bank tries to motivate employees by giving them $1,000 every time he notices them providing excellent customer service. The problem is that the president is never in the branch offices. According to the ____ component of expectancy theory, this plan will not motivate employees.

A) equity
B) expectancy
C) instrumentality
D) valence

Question 50

Dave is the owner of Cohen's Sassy Designs. He takes great effort to make sure that his employees know that if he promises a reward, he will always keep his word. Dave seems to believe in:

A) consistency theory
B) equity theory
C) expectancy theory
D) social learning theory

Question 51

What are three ways to increase self-esteem?

Question 52

Which of the following plans is most geared toward long-term organizational performance?

A) Merit pay
B) Profit sharing
C) Stock options
D) Gainsharing

Question 53

Employees who work with highly motivated employees are likely to be _______ than employees who work with unmotivated coworkers.

A) less challenged
B) less satisfied
C) more resentful
D) more motivated

Question 54

A waiter is asked to increase his check average by "suggestively selling" appetizers, salads, and desserts. It has been explained to the waiter that the larger his check average, the more he will make in tips. However, the waiter does not believe that suggestive selling will actually result in increased tips. In this scenario, the waiter's belief that suggestive selling is not likely to result in more tips exemplifies:

A) equity
B) expectancy
C) instrumentality
D) valence

Question 55

In expectancy theory, _____ is the perceived relationship between the amount of effort an employee puts in and the resulting outcome, and ______ is the extent to which the outcome of a worker's performance will result in a particular consequence.

A) instrumentality / expectancy
B) expectancy / instrumentality
C) instrumentality / valence
D) valence / expectancy

Question 56

All of Armand's employees make the same amount of money but he thinks they lie to each other about how much they make. To stop this, he posts all salary information on the bulletin board.
Armand seems to believe in _______.

A) consistency theory
B) equity theory
C) expectancy theory
D) social learning theory

Question 57

According to _______, an employee's motivation is related to how fairly she believes she is being treated compared to other employees.

A) Maslow's theory
B) equity theory
C) consistency theory
D) ERG theory

Question 58

In expectancy theory, the three components are ____ to get an overall motivation index.

A) added
B) divided
C) subtracted
D) multiplied

Question 59

What are the organizational incentive plans?

Question 60

What are the individual incentive plans?

Question 61

Taking the entire Chapter into consideration, what are the key elements in motivating employees?

Question 62

What are the three components to expectancy theory?