Deck 13: Group Behavior, Teams and Conflict

Question 1

A group member consistently avoids group interaction and block's the group's activities. Hewould be considered:

A) task-oriented
B) structure-oriented
C) individual-oriented
D) maintenance-oriented

Answer 1

C

Question 2

People who join a group to be with other people have ______ needs.

A) identification
B) support
C) affiliation
D) physical proximity

Answer 2

C

Question 3

______ refers to the extent to which group members like and trust one another.

A) Group cohesiveness
B) Group homogeneity
C) Stability of membership
D) Group status

Answer 3

A

Question 4

Employees on the 7th floor go to lunch together and employees on the 2nd floor play together in a city basketball league. These examples demonstrate the importance of ____ in forming groups.

A) emotional support
B) physical proximity
C) common interests
D) assignment

Question 5

Social impact theory is related to:

A) group size
B) group status
C) communication structure
D) group roles

Question 6

POWs who were isolated from other prisoners had a lower need to live than POWs housed with older soldiers. This negative emotional reaction demonstrates the need for:

A) power
B) common interests
C) affiliation
D) control

Question 7

Julie provides information to Temea who provides information to Juan who provides information to Julie. This is an example of which type of communication network?

A) Circle
B) Chain
C) Centralized
D) Open

Question 8

A hotel room attendant does not show up to clean his rooms on a given day. Due to his absence, the other room attendants are assigned additional rooms to clean. This scenario BEST exemplifies which criteria of group membership?

A) Multiple members
B) Group membership is rewarding
C) Corresponding effects
D) Common goals

Question 9

When something affects one member of the group, it affects all members. This is known as ______ and is a criterion for being considered a group.

A) affiliation
B) corresponding effects
C) identification
D) group status

Question 10

According to your text, if you are interested in improving group performance, what should the group's composition be in terms of the homogeneity of its members?

A) Homogeneous
B) Heterogeneous
C) Slightly heterogeneous
D) Homogeneity doesn't matter

Question 11

A group comprised of 12 members will be _____ cohesive and have ____ morale than one comprised of five members.

A) more / higher
B) less / higher
C) more / lower
D) less / lower

Question 12

Which of the following group roles encourages group cohesiveness and group participation?

A) Task-oriented
B) Social
C) Individual
D) Conjunctive

Question 13

Social inhibition involves the ___ effects of the presence of others on individual behaviorwhereas social facilitation involves the ___ effects of the presence of others.

A) negative / positive
B) positive / negative
C) positive / neutral
D) negative / coordinating

Question 14

A group member who coordinates the group's activities and finds new information is ____ oriented whereas one who's main role is encouraging and supporting others is ____ oriented.

A) social / task
B) task / social
C) individual / maintenance
D) individual / task

Question 15

Increasing the perception that a group is difficult to obtain membership in helps to increase:

A) group status
B) group isolation
C) group communication structure
D) group homogeneity

Question 16

The East Barbarians softball team in the Great White North Softball League has continually improved its record over the nine years it has been in the league. Most recently, the East Barbarians, with the same team members as in the previous eight years, won the league championship for the first time. In this scenario, winning the championship probably BEST exemplifies the effects of:

A) the group's homogeneity
B) the stability of group membership
C) group status
D) group communication structure

Question 17

In Yellowstone National Park, a small group of employees runs a fast food operation which is physically removed from all of the larger lodges in town. These employees comment that they feel separated from the company's other operations; however, each summer this group tends to be a tight-knit group. This exemplifies:

A) group homogeneity
B) stability of group membership
C) group isolation
D) outside group pressure

Question 18

______ refers to the extent to which group members are similar.

A) Group cohesiveness
B) Group homogeneity
C) Stability of membership
D) Group status

Question 19

Which of the following is NOT a criteria for being a group?

A) Multiple members
B) Common goals
C) Group rewards
D) Identification

Question 20

People probably join a group such as a fraternity or sorority because of:

A) needs for emotional support
B) common interests
C) common goals
D) need for assistance or help

Question 21

Lilly is working on a group project with three other students. The project is going great so Lilly decides to reduce her effort. The theory that best explains her social loafing is:

A) free-rider
B) individual dominance
C) distraction
D) sucker-effect

Question 22

Which of the following is NOT associated with social inhibition or facilitation?

A) Mere presence
B) Comparison
C) Evaluation apprehension
D) Status

Question 23

Which of the following is true about brainstorming?

A) Interacting groups are best at creating ideas
B) Nominal groups are best at creating idea
C) Interacting and nominal groups are equally creative
D) Groups will be less creative than a single individual due to social loafing

Question 24

During the _____ stage of team development, team members often become frustrated with their roles.

A) storming
B) norming
C) forming
D) performing

Question 25

A group of managers is watching a group of workers on an assembly line. The effect the managers will have on the performance of the workers is known as:

A) coaction
B) audience effects
C) social inhibition
D) outside pressure

Question 26

When a group becomes too cohesive and insulated from outside help, _____ is likely to occur:

A) social loafing
B) social facilitation
C) groupthink
D) group conflict

Question 27

Which of the following characteristics suggests that a collection of five employees is a teamrather than a "group" or a "committee?"

A) Independence
B) 2 of the 5 members have 80% of the power
C) The members use casual language
D) Use of forcing to manage conflict

Question 28

Which of the following is true about the effect of individual dominance in a group.

A) Group performance will almost always decrease due to individual dominance
B) Group performance will increase if the dominating person is competent
C) A dominating person really has relatively little effect on the group's performance
D) Group performance will increase only if the leader is high in compassion

Question 29

Not having the group leader state his/her own position in the decision making process, and having the group leader promote open discussion and encourage group members to speak are ways to reduce the effects of:

A) social loafing
B) social inhibition
C) evaluation apprehension
D) groupthink

Question 30

A manager wants to increase the quality of his employee's decisions. He should have:

A) some of them work in groups
B) them work individually
C) them work in groups
D) none of these three answers will matter

Question 31

When two or more people perform the same task in the presence of one another, the effect on the behavior is known as:

A) coaction
B) audience effect
C) social inhibition
D) social apprehension

Question 32

Mary notices that none of the other members of her group are working hard so she decides to lower her effort. Her behavior support the _____ theory of social loafing.

A) free-rider
B) individual dominance
C) distraction
D) sucker-effect

Question 33

Which of the following should a leader NOT do to reduce groupthink?

A) Promote open discussion
B) Elicit outside information
C) Appoint someone as a devil's advocate
D) Apply pressure on members to conform

Question 34

______ teams consist of representatives from various departments within an organization.

A) Self-directed work
B) Customer-service
C) Parallel
D) Homogeneous

Question 35

Bill is an excellent typist, Fred is average, and John is just learning to type. If an audience started to watch them type, we would expect ____ to do better and ____ to do worse.

A) Bill / John
B) John / Fred
C) Fred / Bill
D) Fred / John

Question 36

Assigning a task to a group instead of an individual is best under what circumstances?

A) When the task involves taking chances
B) When the task quality is most important
C) Under neither circumstance
D) Under both circumstances

Question 37

Anita is typing and starts to make mistakes when she notices that the person sitting next to her is typing much faster and making fewer mistakes. Anita's increase in mistakes is probably due to:

A) comparison
B) evaluation apprehension
C) mere presence
D) none of the three are viable explanations

Question 38

Which of the following is NOT a factor that determines whether a collection of employees is
A team rather than a "group" or a "committee?"

A) Interdependence
B) Equal power among members
C) Increased social distance
D) Use of collaboration to manage conflict

Question 39

A member of a small task force has decreased the amount of his individual effort on the group's task. He is exhibiting:

A) social apprehension
B) social facilitation
C) social loafing
D) individual dominance

Question 40

A situation in which a group becomes so cohesive and like-minded that it makes poor decisions by ignoring information relevant to the decision-making process is:

A) individual dominance
B) social loafing
C) groupthink
D) the devil's advocate approach

Question 41

A difficult worker obsessed with completing a task quickly is classified as a _____, whereas one who dominates conversations and does not listen to other's ideas is a _____.

A) tank / know-it-all
B) know-it-all / tank
C) tank / sniper
D) sniper / know it all

Question 42

In negotiation, a BATNA will affect a person's:

A) least acceptable result
B) maximum supportable position
C) negotiation style
D) attempts at individual dominance

Question 43

What are the major reasons for conflict?

Question 44

A conflict resolution strategy that involves a neutral third party who helps both sides reach a mutually agreeable solution is known as:

A) arbitration
B) mediation
C) compromising
D) cooperative problem solving

Question 45

Some people have a high need for attention. The _____ yells a lot for attention and the _____ gets attention by poking fun at others.

A) tank / sniper
B) grenade / friendly sniper
C) grenade / think-they-know-it-all
D) tank / think-they-know-it-all

Question 46

What factors affect group performance?

Question 47

The barriers to interpersonal communication that can cause conflict are:

A) physical/cultural/psychological
B) status/psychological/cultural
C) gender/status/cultural
D) jurisdictional/resource/physical

Question 48

People who use a(n) _______ conflict managing style, handle conflict in a win-lose manner and do what it takes to win with no regard for other people.

A) forcing
B) accommodating
C) avoiding
D) collaborative

Question 49

A person who ignores conflict and hopes it will go away is using a(n) _______ style.

A) forcing
B) accommodating
C) avoiding
D) collaborative

Question 50

What are the four factors that define a group?

Question 51

A person who manages conflict by ignoring it is using a(n) _____ style whereas someone who always gives in to others and risks hurting himself uses a(n) ____ style for handling conflict.

A) accommodating / avoiding
B) avoiding / collaborative
C) avoiding / accommodating
D) avoiding / compromising

Question 52

A _____ conflict style handles conflict in a win-lose fashion whereas a _____ style adopts give and take tactics.

A) collaborative / forcing
B) forcing / collaborative
C) collaborative / compromising
D) forcing / compromising

Question 53

Many teams are formed to solve problems but are not given sufficient authority to conduct theirbusiness. This is a problem involving:

A) the norming stage
B) lack of empowerment
C) the definition of a team
D) lack of skill

Question 54

What factors affect group cohesiveness?

Question 55

Although it can take a lot of time and effort, the best style for handling conflict is:

A) collaborative
B) compromising
C) forcing
D) interpersonal

Question 56

Your text lists several sources of conflict. Which one is NOT listed as a source of conflict?

A) Competition for resources
B) Power
C) Jurisdictional ambiguity
D) Personality

Question 57

Which source of conflict results when geographical boundaries or lines of authority are unclear?

A) Competition of resources
B) Task interdependence
C) Jurisdictional ambiguity
D) Communication barriers

Question 58

A conflict resolution strategy in which a neutral third party listens to all parties involved in a conflictand then makes a decision is called:

A) mediation
B) cooperative problem solving
C) arbitration
D) compromising

Question 59

What are the four stages in team development?

Question 60

Individuals from one part of the organization often rely on individuals from other departments in the company in order to meet common goals. Conflicts which arise between various groups is probably caused by:

A) competition for resources
B) task interdependence
C) jurisdictional ambiguity
D) communication barriers

Question 61

What are the common reactions to conflict?