Deck 15: Stress Management: Dealing with the Demands of Life and Work.

Question 1

The physical and psychological consequences to stress are called:

A) distress
B) strains
C) stressors
D) eustress

Answer 1

B

Question 2

Role _____ is when our work expectations and what we think we should be doing don't match?the work we actually have to perform

A) conflict
B) ambiguity
C) overload
D) synchronization

Answer 2

A

Question 3

A person who is competitive and impatient might be called a(n):

A) optimist
B) pessimist
C) Type A personality
D) Type B personality

Answer 3

C

Question 4

______ noise has less of an effect on employee behavior than do many other aspects of noise.

A) Intense
B) Intermittent
C) Constant
D) Loud

Question 5

Mary always asks her boss if she needs help and is willing to stay late. Beth talks negatively about her coworkers and keeps important information from them. Which of the following is true?

A) Neither Mary nor Beth is playing politics
B) Beth and Mary are both playing politics
C) Mary is playing negative politics
D) Beth and Mary are both playing negative politics

Question 6

Which of the following is true about gender and race differences in stress?

A) Men and minorities are most stressed
B) Minorities are more stressed than nonminorities
C) Men are more stressed than women
D) There are no sex or race differences in stress

Question 7

The human body cools down two different ways. These are through:

A) radiation and effective temperature
B) radiation and evaporation
C) evaporation and circadian rhythm
D) none of these

Question 8

Role _____ is when an individual's job duties and performance expectations are not clearlydefined.

A) conflict
B) ambiguity
C) overload
D) synchronization

Question 9

Which of the following aspects of noise would most reduce employee performance?

A) Noise that is high pitched
B) Noise that has a low frequency
C) Noise that is pleasant
D) Noise that is necessary

Question 10

Bob has been frustrated with his job for the last three months. He was given two new assignments to complete in addition to his regular duties. To make matters worse, his computer is too slow to handle the programs he needs to run. Bob's stress level can probably be explained by:

A) a lack of person-organization fit
B) role ambiguity
C) role conflict
D) role overload

Question 11

Continued exposure to high levels of noise is associated with:

A) hearing loss and high blood pressure
B) increased levels of employee aggressiveness
C) increased incidents of worker illness
D) all of these

Question 12

Type B personalities:

A) are likely to react negatively to stress
B) are opposite personalities
C) never feel stressed
D) never feel stressed

Question 13

Darnell was hired as a cook's assistant but all he has been doing for the past five months is clean tables and take out the trash. Darnell's stress level can probably be explained by:

A) a lack of person-organization fit
B) role ambiguity
C) role conflict
D) role overload

Question 14

A non-smoker may not feel comfortable working for a tobacco company because of:

A) a lack of person-organization fit
B) role ambiguity
C) role synchronization
D) role overload

Question 15

Role ____ develops when employees feel they lack the skill or workplace resources to complete a task.

A) conflict
B) ambiguity
C) overload
D) synchronization

Question 16

Which of the following would be least likely to react negatively to stressors?

A) Type A personalities
B) Neurotics
C) Type B personalities
D) All three would react negatively

Question 17

Stress that is converted to positive energy is called:

A) distress
B) strain
C) stressors
D) eustress

Question 18

People who like to make decisions and take charge run into problems when they are hired by an organization that is team oriented. This trouble is probably the result of:

A) a lack of person-organization fit
B) role ambiguity
C) role synchronization
D) role overload

Question 19

______ help reduce the potential for stress that comes from role conflict and role ambiguity.

A) Job descriptions
B) Venting emotions
C) Counselors
D) Performance appraisals

Question 20

The psychological and physical reaction to certain events or situations is called:

A) strain
B) stress
C) stressors
D) eustress

Question 21

Rating a potential source of frustration on a scale of 1 to 10 is an example of:

A) perspective taking
B) residual stress
C) forecasting
D) rampant diffusion

Question 22

Shota closes his eyes and engages in several minutes of slow, rhythmic breathing. He is trying to reduce stress through:

A) abdominal breathing
B) progressive muscle relaxation
C) meditation
D) time management

Question 23

Which of the following can help reduce stress?

A) Self-empowerment
B) Working a rotating shift
C) Moonlighting
D) Increased role ambiguity

Question 24

Maria is under a great deal of stress. What vitamin supplement would we recommend for her?

A) Vitamin B
B) Vitamin A
C) Vitamin E
D) Vitamin C

Question 25

Larry is a junior at Raynes College and has trouble sleeping. He keeps worrying about not getting a job when he graduates and never finding the right person to marry. Larry's stress might be the result of:

A) perspective taking
B) residual stress
C) rampant diffusion
D) forecasting

Question 26

Clarence has been under a great deal of stress at work. His wife told him that they should watch some sitcoms on TV. Her advice is sound because laughter can:

A) put a new perspective on a situation
B) reduce blood pressure
C) help distance you from a stressor
D) laughter does all of these

Question 27

Which of the following relaxation techniques is designed to relax the body?

A) Abdominal breathing
B) Progressive muscle relaxation
C) Meditation
D) Time management

Question 28

Mary refuses to let go of her anger for her previous employer. She is now feeling a lot of stress on her current job. This might be an example of:

A) perspective taking
B) residual stress
C) forecasting
D) rampant diffusion

Question 29

Which of the following is NOT a personal consequence of stress?

A) Loss of hair
B) Sore muscles
C) Headaches
D) All of these are consequences

Question 30

When employees feel stressed and take a "mental health day," they:

A) have a short-term decrease in stress
B) have a long-term decrease in stress
C) have no decrease in stress
D) actually have an increase in stress

Question 31

People under stress do all of the following except:

A) increase productivity
B) abuse alcohol
C) miss work
D) become more cynical

Question 32

Fred smokes about half a pack of cigarettes a day. Although he takes Vitamin B supplements, during the day, he is tired, irritable, and has trouble concentrating. What might be the culprit?

A) A lack of sleep
B) Problems with his diet
C) A lack of a support group
D) Too much smoking

Question 33

Compared to employees with only one job, moonlighting employees:

A) are more tired
B) have more accidents
C) perform worse
D) are no different in terms of performance

Question 34

Some people claim to be "night people" and others claim to be "morning people." This is an issue most related to:

A) circadian rhythms
B) shift rotation
C) flexible work schedules
D) fixed shifts

Question 35

Counseling programs designed to help employees reduce stress are called:

A) PRAs
B) EAPs
C) CPAs
D) ERSs

Question 36

High effective temperatures adversely affect performance on:

A) cognitive tasks
B) physical tasks
C) perceptual tasks
D) cognitive, physical, and perceptual tasks

Question 37

Wasting time and energy worrying about the future and asking "What if?" are good examples of:

A) perspective taking
B) residual stress
C) forecasting
D) rampant diffusion

Question 38

When ___ is high we are unable to cool ourselves down through radiation. When ___ is high, we are unable to cool ourselves down through evaporation.

A) humidity/air flow
B) humidity/air temperature
C) air temperature/humidity
D) air flow/humidity

Question 39

An employee who works only the morning shift each day has what kind of shift schedule?

A) Rotating
B) Fixed
C) Flexible
D) Gliding

Question 40

Which of the following is NOT a proactive way to reduce stress?

A) Exercise
B) Healthy diet
C) Smoking
D) Laughter

Question 41

What are the organizational characteristics associated with stress?

Question 42

Which of the following is true about voucher systems for child care?

A) Most employers have voucher systems
B) They probably don't reduce employee absenteeism
C) Neither a nor b is true
D) Both a and b are true

Question 43

Berserkers typically:

A) give no warning
B) use shotguns
C) give indications about future violence
D) take hostages

Question 44

What are some factors that can affect our predisposition to stress?

Question 45

What are the two types of stress?

Question 46

Which of the following is true about most child care centers?

A) They are inexpensive to maintain
B) Most employers provide them
C) They don't accept sick children
D) They are mandated by FMLA

Question 47

Most incidents of workplace violence are the result of:

A) another crime being committed
B) violence against law enforcement personnel
C) jilted lovers
D) angry employees who were fired

Question 48

What are the seven types of stress personalities?

Question 49

Of the following, the most common way that employers try to reduce employee stress related to child care is to:

A) provide an on-site child care center
B) provide an off-site child care center
C) subsidize the cost of child care
D) allow the employee to bring the child to work in an emergency

Question 50

Because 40% of employees in the labor force have a child under the age of 18, approximately _____ of organizations have an on-site child care center.

A) 30% (many)
B) 80% (most)
C) 1% (very few)
D) 50% (half)

Question 51

Most of the people who commit workplace violence are:

A) criminally insane
B) jilted ex-lovers
C) criminals committing other crimes
D) employees angry at their supervisors

Question 52

Which of the following is true?

A) Employers in the U.S. are required to provide vacation time
B) Most employees keep in touch with work while on vacation
C) Employees in France and Sweden get two weeks of vacation per year
D) All of the above are true

Question 53

Some organizations try to ease the daily-chore burden on their employees by providing:

A) child-care referral services
B) wellness centers
C) concierge services
D) rotating shifts

Question 54

Andrew is a 21-year old white male. He is an excellent employee who doesn't seem to have much of a life outside of his work. His only hobby is hunting and gun collecting. Which is the only part of this profile that is not consistent with the typical perpetrator of workplace violence?

A) His gender
B) His fascination with guns
C) His self-esteem tied to his job
D) His age

Question 55

What are three job characteristics associated with stress?

Question 56

Liam makes "to do" lists and carefully plans his schedule. He is trying to reduce stress through:

A) abdominal breathing
B) progressive muscle relaxation
C) meditation
D) time management

Question 57

Which of the following does not fit the profile of the typical perpetrator of workplace violence?

A) Male
B) Age 21
C) Self-esteem is tied to their job
D) Are fascinated by, and have access to guns

Question 58

Because many employees provide elder care, _____ organizations provide a company-sponsored elder care referral service.

A) some (11%)
B) many (48%)
C) most (65%)
D) almost all (93%)

Question 59

Which of the following interventions are designed to ease the stress associated with child care?

A) Referral services
B) On-site child care centers
C) Flextime
D) All three are designed to reduce stress

Question 60

According to Mohandie (2014), if an employee threatens another employee with violence, the employee should be:

A) given a warning
B) sent home without pay for a day
C) forced to seek counseling
D) fired

Question 61

What are the two ways that the body tries to maintain an ideal temperature?

Question 62

What are the four components to effective temperature?

Question 63

What are three ways to reduce workplace violence?

Question 64

What is the profile for the typical berserker?

Question 65

What factors determine how noise will affect employee performance and satisfaction?