Deck 13: Institutional Management

Question 1

Custodial employees make up the majority of an institution's personnel.

Answer 1

True

Question 2

Correctional officers have total power over inmates.

Answer 2

False

Question 3

Chain of command is a management principle holding that a subordinate should report to only one supervisor.

Answer 3

False

Question 4

Line personnel are not concerned with furthering the institutional goals of a prison.

Question 5

Prison disorder, including riots, staff murders, escapes, and inmate homicides, are proportionately more rare today than in the 1970s and 1980s.

Question 6

Female correctional officers only work with female inmates.

Question 7

Bureaucracies tend to increase the personnel and resources used to maintain manage the organization.

Question 8

A formal organization is deliberately established for a particular reason.

Question 9

Forthe most part, working in a correctional facility is relatively stress free.

Question 10

Well-governed prisons are impossible due to the nature of the clientele.

Question 11

Compared with other correctional staff, officers in the yard have the closest contact with prisoners and the greatest potential for inducing behavior change.

Question 12

A structure established for the purpose of influencing behavior in order to achieve particular ends is known as a/an:​

A) ​informal organization.
B) ​formal organization.
C) ​span of control.
D) ​unity of command

Question 13

The warden is the key figure in the correctional equation, the one on whom the whole system depends.

Question 14

A form of power that stresses the application or threat of physical force is known as:​

A) ​coercive power.
B) ​normative power.
C) ​physical power.
D) ​remunerative power.

Question 15

Formal codes of institutional conduct have emerged only in the last 40 years.

Question 16

Staff personnel usually work under the deputy warden, handling accounting, training, and purchasing.

Question 17

A management principle that holds that a supervisor can effectively oversee only a limited number of subordinates is known as:​

A) ​chain of command.
B) ​span of control.
C) ​circle of control.
D) ​unity of command.

Question 18

Over the last 25 years the correctional officer role has changed greatly.

Question 19

Officers assigned to the towers or along the walls have almost no contact with inmates.

Question 20

The warden is the chief executive officer of the institution.

Question 21

If a shakedown were to occur in a prison, who would give the directive?​

A) ​the warden
B) ​the tier officer
C) ​the captain of the guard
D) ​the shift lieutenant

Question 22

A range of punishments are given to inmates for disciplinary reasons when they are unruly. One such punishment is:​

A) ​erasing good time credit.
B) ​not feeding inmates.
C) ​not allowing inmates to practice their religion.
D) ​not providing inmates bedding.

Question 23

Which of the following is not a union for correctional officers today?​

A) ​American Federation of Correctional Employees
B) ​American Federation of State, County, and Municipal Employees
C) ​California Correctional Peace Officers Association
D) ​none of these

Question 24

What category of personnel comprises the majority of an institution's employees?​

A) ​custodial
B) ​industry
C) ​professional
D) ​program

Question 25

The way someone behaves in accordance with an order or directive given by another person is:​

A) ​normative power.
B) ​remunerative power.
C) ​coercive power.
D) ​compliance.

Question 26

The relationship between staff and prisoners which focuses on material goods and written correspondence is one of:​

A) ​exchange.
B) ​violence.
C) ​power.
D) ​service.

Question 27

What is the primary incentive for being a corrections officer?​

A) ​the only job available
B) ​the security of a civil service job
C) ​the high pay
D) ​helping people

Question 28

Correctional officers sometimes feel that:

A) ​no one cares what happens inside the walls.
B) ​they're doing time as well as the inmates.
C) ​their work accounts for nothing on the outside.
D) ​all of these

Question 29

In a highly authoritarian prison, treatment goals are:​

A) ​a priority.
B) ​more important.
C) ​less important.
D) ​a cause for concern.

Question 30

With respect to job turnover among officers, corrections is:​

A) ​low.
B) ​high.
C) ​about the same as any blue-collar job.
D) ​relatively stable over time.

Question 31

Most inmate rule violations are handled by:​

A) ​the warden
B) ​the line personnel.
C) ​work detail supervisors.
D) ​an institutional disciplinary committee.

Question 32

are employees who are directly concerned with furthering the institution's goals and are in directcontact with clients.

A) ​Staff personnel
B) ​Line personnel
C) ​Case workers
D) ​Administrators

Question 33

Which of the following is not a formal organization?

A) ​General Motors
B) ​California State Prison at Folsom
C) ​The University of Iowa
D) ​All of these are formal organizations.

Question 34

According to the authors, unionization of correctional officers has brought:​

A) ​better pay for the services they provide.
B) ​a greater sense of job security.
C) ​a greater control over their work.
D) ​all of these.

Question 35

According to the authors, a majority of correctional officers are:​

A) ​from urban settings.
B) ​minority group members.
C) ​from rural settings.
D) ​college educated.

Question 36

The warden's job security rests on her or his ability to:​

A) ​employ a certain number of minorities.
B) ​define duties for top management.
C) ​keep autonomy of their managers.
D) ​run the institution efficiently.

Question 37

An institution's main contact with the outside world is:​

A) ​the line staff.
B) ​the professional staff.
C) ​the inmates.
D) ​the warden.

Question 38

Characteristics of inmate populations of many prisons began to change in the:​

A) ​mid-1990s.
B) ​early 1950s.
C) ​mid-1960s.
D) ​mid-1940s.

Question 39

Over the past 40 years, federal courts, the 1964 Civil Rights Act, and affirmative action programs have dramatically changed the composition of the correctional officer force.

A) ​psychological and emotional
B) ​geographic
C) ​age and size
D) ​racial and gender

Question 40

are central to prisoner control because correctional officers cannot have total control over the inmates.

A) ​Deliberations
B) ​Negotiations
C) ​Discussions
D) ​Mediation

Question 41

__________________ officers act like police officers with regard to most prison rule violations.

Question 42

Correctional officers rely on _______________ and _______________to gain cooperation.

A) ​coercion and force
B) ​punishments and bribes
C) ​rewards and coercion
D) ​rewards and punishments

Question 43

When social distance breaks down, officers are more prone to commit________ violations.

Question 44

Prison officers must constantly deal with conflicting ___________________ and _______________ goals.

Question 45

To prepare officers for prison work, most states require cadets to complete a _____________ training program.

Question 46

____________is the idea that it is most efficient for a subordinate to report to only one superior.

Question 47

An___________ is anything that enhances the inmates' creature comforts such as food, bedding, and recreationalopportunities.

Question 48

Behavior that blurs the social distance between prison staff and inmates is known as:​

A) ​crossing the line.
B) ​boundary violation.
C) ​abuse.
D) ​rule violation.

Question 49

___________and loss of privileges or good time are the sanctions most often imposed for violating institutional rules.

Question 50

A series of organizational positions in order of authority, with each person receiving orders from the one immediately above and issuing orders to the one immediately below is known as________ .

Question 51

Correctional officers often rely on ________to gain cooperation.

A) ​rewards and punishments
B) ​corporal punishment and solitary confinement
C) ​force and strict rule enforcement
D) ​all of these

Question 52

Like women in other criminal justice fields, women who work in corrections deal with_______ .

Question 53

_______________ refers to obedience to an order or request.

A) ​Compliance
B) ​Power
C) ​Authority
D) ​Coercion

Question 54

The idea that prison disorder results from unstable, divided, or otherwise weak management is known as the_______ .

Question 55

________________ power refers to the ability to obtain compliance in exchange for material resources.

A) ​Normative
B) ​Remunerative
C) ​Coercive
D) ​Subjective

Question 56

____________________ power refers to the ability to obtain compliance by manipulating symbolic rewards.

A) ​Normative
B) ​Remunerative
C) ​Coercive
D) ​Subjective

Question 57

In 1970, the U.S. Supreme Court granted inmates certain limited______ rights.

Question 58

______________________ officers have the most contact with inmates and the greatest potential for assisting them to change their behavior.

Question 59

_________personnelare directly concerned with furthering the institution's goals.

Question 60

_____________________theory is a governance theory which states that prison disorder stems from unstable, divided, or otherwise weak management.

A) ​Officer balance
B) ​Administrative control
C) ​Power control
D) ​Inmate balance

Question 61

Match each item to the phrase or sentence listed below.?a.Compliance by threat?b.Compliance for material resources?c.Compliance through manipulation of symbolic rewards?d.Supervisor can oversee limited subordinates effectively?e.Subordinate reports to only one superior?f.Toleration of some actions of inmates to operate the prison?g.Behavior violation of department policy?h.Prison disorder results from weak management?i.Support line personnel?j.In direct contact with the client​
Administrative control theory​

Question 62

Match each item to the phrase or sentence listed below.?a.Compliance by threat?b.Compliance for material resources?c.Compliance through manipulation of symbolic rewards?d.Supervisor can oversee limited subordinates effectively?e.Subordinate reports to only one superior?f.Toleration of some actions of inmates to operate the prison?g.Behavior violation of department policy?h.Prison disorder results from weak management?i.Support line personnel?j.In direct contact with the client​
Unity of command​

Question 63

Match each item to the phrase or sentence listed below.?a.Compliance by threat?b.Compliance for material resources?c.Compliance through manipulation of symbolic rewards?d.Supervisor can oversee limited subordinates effectively?e.Subordinate reports to only one superior?f.Toleration of some actions of inmates to operate the prison?g.Behavior violation of department policy?h.Prison disorder results from weak management?i.Support line personnel?j.In direct contact with the client​
Coercive power​

Question 64

Prison ______________ refers to the sound and firm management of inmates and staff.

Question 65

Provide definitions for coercive, normative, and remunerative power as they relate to the correctional system.Discuss the effectiveness of each type of power. Which do you feel could lead to a more secure and productive correctional setting? Be sure to fully explain your answer.

Question 66

Officers are permitted to use ________________ to protect themselves from imminent harm or violence.

Question 67

Define prison governance. Next, discuss the challenges officers face when attempting to gain compliance. What strategies are used by officers and administrators to gain compliance? Which do you believe is the most effective and which is the least effective? Be sure to fully explain your answer.

Question 68

Match each item to the phrase or sentence listed below.?a.Compliance by threat?b.Compliance for material resources?c.Compliance through manipulation of symbolic rewards?d.Supervisor can oversee limited subordinates effectively?e.Subordinate reports to only one superior?f.Toleration of some actions of inmates to operate the prison?g.Behavior violation of department policy?h.Prison disorder results from weak management?i.Support line personnel?j.In direct contact with the client​
Normative power​

Question 69

Match each item to the phrase or sentence listed below.?a.Compliance by threat?b.Compliance for material resources?c.Compliance through manipulation of symbolic rewards?d.Supervisor can oversee limited subordinates effectively?e.Subordinate reports to only one superior?f.Toleration of some actions of inmates to operate the prison?g.Behavior violation of department policy?h.Prison disorder results from weak management?i.Support line personnel?j.In direct contact with the client​
Span of control​

Question 70

Match each item to the phrase or sentence listed below.?a.Compliance by threat?b.Compliance for material resources?c.Compliance through manipulation of symbolic rewards?d.Supervisor can oversee limited subordinates effectively?e.Subordinate reports to only one superior?f.Toleration of some actions of inmates to operate the prison?g.Behavior violation of department policy?h.Prison disorder results from weak management?i.Support line personnel?j.In direct contact with the client​
Inmate balance theory​

Question 71

___________________ refers to behaviors that blur, minimize, or disrupt the social distance between prison staff and inmates, resulting in infractions of departmental policy.

Question 72

Match each item to the phrase or sentence listed below.?a.Compliance by threat?b.Compliance for material resources?c.Compliance through manipulation of symbolic rewards?d.Supervisor can oversee limited subordinates effectively?e.Subordinate reports to only one superior?f.Toleration of some actions of inmates to operate the prison?g.Behavior violation of department policy?h.Prison disorder results from weak management?i.Support line personnel?j.In direct contact with the client​
Staff personnel​

Question 73

List and discuss the negative consequences of boundary violations and job stress on correctional officers and staff. What is being done to combat such issues? Do you feel these tactics have been successful? Why or why not?​

Question 74

A labor contract stipulates the rights and obligations of each side (administration and employees);thus a __________________ can no longer dictate working conditions.

Question 75

Match each item to the phrase or sentence listed below.?a.Compliance by threat?b.Compliance for material resources?c.Compliance through manipulation of symbolic rewards?d.Supervisor can oversee limited subordinates effectively?e.Subordinate reports to only one superior?f.Toleration of some actions of inmates to operate the prison?g.Behavior violation of department policy?h.Prison disorder results from weak management?i.Support line personnel?j.In direct contact with the client​
Line personnel​

Question 76

Match each item to the phrase or sentence listed below.?a.Compliance by threat?b.Compliance for material resources?c.Compliance through manipulation of symbolic rewards?d.Supervisor can oversee limited subordinates effectively?e.Subordinate reports to only one superior?f.Toleration of some actions of inmates to operate the prison?g.Behavior violation of department policy?h.Prison disorder results from weak management?i.Support line personnel?j.In direct contact with the client​
Boundary violations​

Question 77

Match each item to the phrase or sentence listed below.?a.Compliance by threat?b.Compliance for material resources?c.Compliance through manipulation of symbolic rewards?d.Supervisor can oversee limited subordinates effectively?e.Subordinate reports to only one superior?f.Toleration of some actions of inmates to operate the prison?g.Behavior violation of department policy?h.Prison disorder results from weak management?i.Support line personnel?j.In direct contact with the client​
Remunerative power​

Question 78

Describe who becomes a correctional officer and why. What draws people to this type of work? Would you become a correctional officer? Why or why not?Be sure to address the drawbacks, distinct challenges, and positive features of such work. Which job assignment would you want to avoid and which would you aim to secure?​