Deck 3: Listening

Question 1

What type of listening style favors brief and hurried conversations and often uses nonverbal and verbal cues to signal that their partner needs to be more concise?

A)action-oriented
B)content-oriented
C)people-oriented
D)time-oriented

Answer 1

D

Question 2

In a speech on marketing in the film industry, one audience member finds the speaker's visual aid, a large movie poster of Tom Cruise, distracting.  What part of the speech should the audience member evaluating?

A)the speech's content
B)the speech's structure
C)the speech's delivery
D)the speaker's choice

Answer 2

A

Question 3

Nate's mother accused him of not listening to her, but really he was having difficulty _____________ her because the television volume was very loud.

A)paying attention to
B)attending
C)hearing
D)understanding

Answer 3

C

Question 4

ROYGBIV is an example of ________________.

A)critical analysis
B)target analysis
C)mnemonic devices
D)repetitive listening

Question 5

Which of the following does NOT constitute good note taking in a speech?

A)a statement of the goal
B)a list of main points
C)detailed statements of supporting material
D)a summary

Question 6

Ralph uses this to help him move information into his long-term memory.

A)mnemonic devices
B)repetition
C)note taking
D)reframing

Question 7

One survey of top-level North American executives revealed that ________ believe listening is one of the most important skills needed in the corporate environment.

A)40%
B)60%
C)80%
D)100%

Question 8

If a listener is allowing his/her mind to drift over thoughts unrelated to the speech he/she is _______________.

A)evaluating the speech's effectiveness
B)silently paraphrasing the information
C)not attending to the speech
D)not enjoying the speech

Question 9

Which of the following is an effective comment about a speech?

A)"nice transitions"
B)"boring introduction"
C)"great gestures"
D)none of the above

Question 10

In a speech on hand-tossed pizza, a speaker presents a list of very detailed steps to making a pizza by hand, and follows with precise examples. If a listener gives the feedback "the clarity of the steps made them easy to follow and I feel confident that I can duplicate the steps at home," he/she is commenting on the __________________.

A)quality of content
B)quality of delivery
C)speaker credibility
D)quality of structure

Question 11

Miguel was listening intently as his communication professor delivered a lecture about communication and self-disclosure.  Which type of listening did Miguel engage in?

A)comprehensive listening
B)discriminative listening
C)appreciative listening
D)empathic listening

Question 12

Tone of voice, facial expressions, and gestures are examples of a speaker's ___________.

A)delivery aids
B)nonverbal cues
C)character
D)nervousness

Question 13

Altering posture, leaning forward, and establishing eye contact are all ways to ____________.

A)get physically ready to listen
B)adjust to the listening goals of the situation
C)take good notes
D)promote memorization of speech content

Question 14

Scott was listening to a speech about capital punishment.  He became very interested as the speaker started talking about the facts and evidence regarding the flaws in the capital punishment system.  Scott could be described as having what type of listening style?

A)people-oriented
B)action-oriented
C)content-oriented
D)time-oriented

Question 15

The habitual and unconscious process of receiving messages is called ___________.

A)retaining
B)recoding listening
C)passive listening
D)active listening

Question 16

Angela was in the process of evaluating a speech and was trying to determine facts from inferences.  Inferences are ______________.

A)assertions based on facts
B)statements that can be verified
C)essential feedback
D)specific statements that help a speaker improve

Question 17

It is important to take notes of any questions you may have as you listen to a speech so that you can ________________.

A)ask the questions the question-and-answer period
B)privately approach the speaker after the presentation
C)do additional research about the topic later
D)all of the above are correct

Question 18

When you listen to your roommate complain about how hard her organic chemistry class is, you are engaging in___________.

A)comprehensive listening
B)discriminative listening
C)appreciative listening
D)empathic listening

Question 19

Because overall speaking effectiveness is complex, an effective evaluation of a speech should be based primarily on ______________.

A)how professional the speaker appears to be
B)whether the audience likes the speech
C)how well the speaker has met specific criteria
D)whether the audience retains the speech information

Question 20

If a listener mentally asks, "Was enough evidence presented to support that position?" he/she is assessing the ______________ of the speech.

A)quality of structure
B)quality of delivery
C)speaker credibility
D)quality of content

Question 21

Asking yourself questions during a speech can distract you from learning its key aspects.

Question 22

In a critical listening situation, your goal is to listen so you can make counterarguments to the speaker's claims.

Question 23

Hearing and listening are the same.

Question 24

50 percent or more of our communication time is spent speaking.

Question 25

Researchers suggest that people listen in three ways based on the rhetorical situation.

Question 26

Postspeech feedback should be as specific as possible.

Question 27

Our brains can process more words per minute than people can typically produce by speaking.

Question 28

Constructive critiques of a speech's structure focus on both macrostructure and microstructure.

Question 29

The critical analysis of a speech will help listeners determine if they believe what they have learned.

Question 30

Effective critiques should adopt a liberal use of "you" language, so the speaker knows exactly what he or she needs to improve.