Deck 6: Social Service Organizational Settings, Goals and Environmental Contexts

Question 1

Which of the following statements about goal displacement is FALSE?

A) It is a major problem encountered by workers in organizations.
B) It occurs when an organization continues to function but no longer achieves the goals it's supposed to.
C) It always involves negative changes in goals.
D) It seems to pervade most bureaucracies.

Answer 1

It always involves negative changes in goals.

Question 2

TANF established a lifetime limit of _____ years for receipt of benefits.

A) 5
B) 10
C) 15
D) 20

Answer 2

5

Question 3

The _____ of an agency is described as a declaration of the organization's purpose that establishes broad and relatively permanent parameters within which goals are developed and specific programs designed.

A) operative goal
B) mission statement
C) primary objective
D) preamble

Answer 3

mission statement

Question 4

Which of the following statements regarding the Temporary Assistance to Needy Families (TANF) grant program is FALSE?

A) It supplants AFDC.
B) It establishes time limits for receipt of benefits.
C) It eliminates the federal income test.
D) Child-care funding has remained at the same level as in 2006.

Question 5

The text cited three reasons regarding the importance of organizations to practitioners. Which was NOT one of them?

A) Sometimes the organization and not the client will be the source of problems.
B) They employ workers.
C) Organizational analysis is needed prior to undertaking any macro-level changes.
D) Organizational management is charged with making needed changes so that social workers may concentrate on client needs.

Question 6

Which statement accurately describes Aid to Families with Dependent Children (AFDC)?

A) It is the primary program providing minimal financial assistance to individuals and families in the United States.
B) It was established by the Social Security Act of 1935.
C) It replaced the Personal Responsibility and Work Opportunity Reconciliation Act.
D) It provides greater authority to states than TANF.

Question 7

An organization provides in-service treatment for alcoholic clients and receives virtually all of its referrals from local family services agencies providing family counseling and from local hospitals. This is an example of a(n) _____ relationship among organizations.

A) collaborative
B) uninvolved
C) competitive
D) detached

Question 8

Official organizational goals:

A) are based on objectives.
B) always predict organizational behavior.
C) gather legitimacy for operations.
D) are typically implicit.

Question 9

Which of the following is NOT an environmental dimension impacting organizations and directly affecting its ability to survive and prosper?

A) Goal displacement
B) Client sources
C) Resources
D) Legitimation

Question 10

Which of the following is accurate regarding faith-based social services?

A) Engagement in religious activities is mandatory.
B) Issues may arise when the practitioner's values clash with those of the agency.
C) Practitioners must all be members of the founding Christian denomination.
D) A worker should evaluate a person based upon religion.

Question 11

Which type of managed care is comprised of group plans requiring monthly premiums in which participants choose a primary care physician who coordinates care and receive reimbursement for in-network care?

A) Point-of-service plan
B) Capitation plan
C) Preferred provider organization
D) Health maintenance organization

Question 12

Which of the following examples reflects one of the ethical issues in managed care?

A) Bert chooses a doctor based on his proximity, not because the doctor is the best one for his needs.
B) Under the ACA, Juana is accepted by a health care insurer even though she was diagnosed with lupus five years ago.
C) Priya, a medical doctor, does not reveal details of her patient's mental health situation to the patient's family members.
D) Amelia's doctor must alter her cancer treatments when the reviewing physician deems the preferred treatment plan too aggressive.

Question 13

Which of the following statements accurately describes primary agency settings?

A) They are characterized by the presence of a variety of professional staff.
B) The main service provided by the agency is not social services.
C) Professional values and perspectives often clash.
D) Everyone on staff knows and understands the social work role.

Question 14

_____ involves a financial agreement or contract where one agency agrees to purchase services from another agency.

A) Managed care agreement
B) Purchase-of-service
C) Mutual aid contract
D) Reciprocity agreement

Question 15

A social service agency receives funding from the United Way. This is an example of ________.

A) government funding
B) fees from a third party
C) private funding from another agency
D) fundraising

Question 16

Which of the following organizations provides independent, impartial assistance in more than 60 countries to people whose survival is threatened by violence, neglect, or catastrophe, primarily due to armed conflict, epidemics, malnutrition, exclusion from health care, or natural disasters?

A) United Nations Health Care
B) Global Health Network
C) Doctors Without Borders
D) World Healthcare Association

Question 17

Operative goals:

A) are the general purposes of the organization as put forth in the charter, annual reports, public statements by key officials and other authoritative pronouncements.
B) can be explicit or implicit.
C) are the substitution of a legitimate goal with another goal that the organization was not developed to address, for which resources were not allocated and which it is not known to serve.
D) involve the condition where the external environment provides an agency with the appropriate status or authorization to perform agency functions and pursue agency goals.

Question 18

A hospital or a school is referred to as _____ agency settings.

A) secondary
B) inferior
C) principal
D) primary

Question 19

In social service agencies, _____ objectives are designed to provide a tangible outcome to benefit a target population or a community.

A) operational
B) product
C) impact
D) service

Question 20

Organizations aim to accomplish multiple goals for three reasons. Which of the following is NOT one of those reasons?

A) Agencies serve a wide range of client groups.
B) Agencies must provide diverse experiences to increase practitioner expertise in all areas.
C) Agencies are accountable to legislative requirements and constraints.
D) Agencies are accountable to different segments of the public, each of which makes its own demands.

Question 21

Point-of-service plans allow participants to choose between an HMO and PPO each time health services are needed.

Question 22

Secondary agency settings are characterized by the presence of a variety of professional staff.

Question 23

The NASW Code of Ethics obligates social workers to advocate and work for improvements in their agency settings when necessary.

Question 24

Spiritually oriented social workers should never try to change the religion of an individual or community.

Question 25

Service objectives specify outcomes to be achieved as a result of program activities.

Question 26

Most public social service agencies are secondary settings.

Question 27

States can use TANF funds to provide child-care subsidies that allow parents to choose appropriate child care.

Question 28

Official goals are what the organization does in its day-to-day practice with clients.

Question 29

Temporary Assistance to Needy Families replaced the Administration for Children and Families.

Question 30

A managed care organization may require a social worker to report confidential information, whether that worker feels it is ethical or not.

Question 31

Authoritarianism is the condition where the external environment provides an agency with the appropriate status or authorization to perform agency functions and pursue agency goals.

Question 32

Managed care controls costs through gatekeeping, which requires primary care physician authorization for all treatments or specialist care.

Question 33

Economic forces involve how many resources are allocated to agencies for service provision.

Question 34

Goal displacement can involve positive changes in goals.

Question 35

Health maintenance organizations sell group health insurance to employers who agree to send their employees to certain health care providers or hospitals in return for cost discounts.

Question 36

Federal social legislation has major effects on what programs social service agencies can provide.

Question 37

Operational objectives are the organization's tally of activities provided or services rendered.

Question 38

Goal attainment in social service organizations involves what is supposed to happen through the intervention process.

Question 39

Operative goals are often found in mission statements.

Question 40

Social service agencies almost never compete with each other for clients.

Question 41

Define detached, collaborative, and competitive relationships among organizations.

Question 42

List three specific provisions that could improve managed care legislation to protect clients and their rights.

Question 43

Explain how Doctors Without Borders seeks to improve the global macro environment.

Question 44

Briefly explain three areas in which there is much debate over current TANF provisions.

Question 45

Do you feel that children and families living in poverty should be supported by the government? If so, to what extent and under what circumstances? If not, why not?

Question 46

Using examples, describe the types of agency settings.

Question 47

Explain how shifting social and economic forces affect social service provision.

Question 48

Describe three sources of financial resources for social service agencies.

Question 49

To what extent should the public pay for education and training for public assistance recipients?

Question 50

Why is goal displacement a problem for workers in organizations? Using ecosystems theory, provide an example of goal displacement in an organization.

Question 51

What do you see as ethical issues concerning managed care and how they potentially affect agency service provision?

Question 52

Should public assistance recipients be required to work? If so, what do you think this requirement should be?

Question 53

How would you structure the managed care system if you had the power to do so?

Question 54

Describe what should be included in an agency's mission statement.