Deck 5: Communicating Orally

Question 1

When preparing a presentation, you should anticipate questions the listeners may ask you.

Answer 1

True

Question 2

An effective speaker

A) shows interest in the topic being discussed
B) does not need to think about what he or she is trying to accomplish
C) uses many slang words
D) none of the above

Answer 2

A

Question 3

Paying attention to the speaker is a critical part of listening.

Answer 3

True

Question 4

Nonverbal communications

A) are commonly called body language
B) are not important when giving a presentation
C) should agree with the intent of the words you speak
D) both A and C

Question 5

As part of an effective listening strategy, you should learn to

A) focus your attention on the speaker
B) mentally summarize and review what is being said
C) take notes and ask questions
D) all the above

Question 6

The manner of speaking that expresses the speaker's attitude or feelings is

A) volume level
B) tone
C) modulation
D) colloquialism

Question 7

Speaking must precede thinking if you want to express ideas clearly.

Question 8

To overcome external listening barriers, try to block out distracting thoughts that come from worry or your physical condition.

Question 9

When you enunciate words properly, your listener is more likely to hear them correctly.

Question 10

Which of the following attitudes will help you improve your listening skills?

A) an attitude of wanting to learn
B) an attitude that you deserve the respect of others
C) an attitude that there is nothing to gain from the communication
D) all the above

Question 11

Your appearance during a presentation does not influence how your audience will receive your message.

Question 12

External barriers include things in the environment that distract you from listening.

Question 13

A profile worksheet helps you organize your presentation.

Question 14

Audio is pictures or other graphics used in a presentation.

Question 15

When you introduce people in business situations, show respect to the person of higher status by mentioning his or her name first.

Question 16

An attitude of openness-wanting to learn-is important for effective listening.

Question 17

People who learned English as a second language can easily understand people who use slang.

Question 18

Audience is another term for listeners.

Question 19

Effective listening skills are important only for managers.

Question 20

When you are introduced to someone, give an appropriate reply but do not make eye contact.

Question 21

Presentations that use electronic slides

A) cannot contain images in digital form
B) are appropriate for both large and small groups
C) cannot make effective use of animation
D) all the above

Question 22

Which of the following are types of visual aids that could be used for a presentation?

A) photographs
B) pie charts
C) audio recordings
D) both A and B

Question 24

For which of the following purposes might you prepare a presentation?

A) to persuade listeners
B) to motivate listeners
C) to educate listeners
D) all the above

Question 25

Studies show that we remember about _____________ of what we both hear and see in a presentation.

A) 10 percent
B) 20 percent
C) 50 percent
D) 90 percent

Question 26

A type of informal language used in casual conversation is called

A) slang
B) colloquialism
C) euphemism
D) ennunciation

Question 27

An electronic whiteboard

A) cannot send notes to a printer
B) allows you to capture the notes or images you create on the board in digital form
C) does not allow you to save notes to a computer file
D) all the above

Question 28

When communicating with the audience, a speaker should avoid

A) maintaining eye contact
B) using non-words
C) showing enthusiasm
D) all the above

Question 29

When someone in the audience asks a question during your presentation, you should

A) tell them you are not taking questions
B) ignore the question
C) restate the question so the entire audience can hear it
D) none of the above

Question 30

Which of the following is NOT an example of an internal listening barrier

A) Your attitude toward the speaker
B) Physical distractions such as being tired or sleepy
C) The temperature of the room
D) all the above

Question 31

The body of a presentation

A) is the main part of the presentation where you present the points of the message
B) should get the listeners' attention and indicate the topic of the presentation
C) should summarize the main points you have presented
D) both B and C

Question 32

Storyboarding is used for which of the following purposes?

A) identifying listener likes and dislikes
B) identifying listener biases
C) recording and organizing ideas for a presentation
D) all the above

Question 33

Which of the following is an effective way to prepare for a presentation?

A) prepare notes for the content of the presentation
B) create appropriate visual aids
C) videotape a practice delivery of the presentation
D) all the above

Question 34

Which of the following body languages indicate that you are evaluating or considering something?

A) smiling
B) leaning closer or nodding interest
C) leaning or turning your body away
D) placing your hand to your cheek

Question 35

Presentations are typically to

A) Motivate and influence listeners
B) Inform and educate listeners
C) Tell a story
D) Both A and B

Question 36

Body language includes

A) facial expressions
B) gestures
C) posture
D) all the above