Deck 4: Computer Maintenance

Question 1

The most effective way to clean a printer is to spray it directly with an aerosol.

Answer 1

False

Question 2

Unorganized and unprotected cables can create ____.

A) fragmented files
B) clogged ink jets
C) exposed corona wires
D) safety hazards

Answer 2

D

Question 3

Every system has a maximum amount of RAM that it can support.

Answer 3

True

Question 4

The hard drive can be compared to short-term memory and random access memory (RAM) to long-term memory.

Question 5

The defragmentation utility does not work with read-only disks, network, or locked drives.

Question 6

The cost of maintenance determines whether a professional or you as the computer user should perform the maintenance tasks.

Question 7

One of the best ways to cut down on computer repair is ____.

A) by using cable management kits
B) by purchasing an ergonomic keyboard
C) through preventative maintenance
D) to replace the power supply regularly

Question 8

You should clean a computer more frequently if it ____.

A) has a wireless keyboard
B) is in a dusty environment
C) is an older model
D) is used every day

Question 9

RAM chips are installed on the motherboard of your computer.

Question 10

Wireless keyboards allow for a more natural positioning of your arms and hands.

Question 11

Once a file has been deleted from the Recycle Bin, you can restore it by right-clicking the Recycle Bin and then clicking Restore.

Question 12

You can delete temporary Internet files, history, form data, cookies, and passwords through the Internet History dialog box.

Question 13

Windows utilities should be run only when you experience a problem.

Question 14

If the peripheral devices are not communicating with the computer, what might help?

A) Adding computer memory
B) A cable management kit
C) Spraying compressed air
D) A 50-50 percent solution of water and vinegar

Question 15

When opening a laser printer, do not touch anything shiny because it might be hot or contain a charge.

Question 16

Many inkjet printers have a self-cleaning mode that is accessed through the printer's control panel.

Question 17

If there is a power loss or the program is not properly closed, the temporary files remain on the hard drive.

Question 18

If you spill liquid onto the keyboard, the first step is to ____.

A) spray it with compressed air
B) turn it upside down
C) turn off the computer
D) shake it to remove the liquid

Question 19

You cannot use the Disk Cleanup utility to clean a computer that contains more than one drive or partition.

Question 20

Cookies are created to free memory for other programs; to act as a safety net to prevent data loss; and for printing.

Question 21

Case 4-1 Sierra has owned her computer for almost two years and decides to upgrade it so that she can increase her output and production. Which purchase would provide Sierra the best value for increasing overall computer performance?

A) A cable management kit
B) A touchpad
C) Additional computer memory
D) Corona wires

Question 22

Wearing latex gloves can help protect your hands while ____.

A) deleting cookies from the hard drive
B) installing additional memory
C) cleaning a printer
D) managing computer cables

Question 23

The option to defragment your hard drive is found in the ____ window.

A) Control Panel
B) Disk Cleanup Options
C) System and Maintenance
D) Network and Internet

Question 24

Data stored in RAM is ____.

A) temporary
B) permanent
C) inaccessible
D) damaged

Question 25

Disk ____ is one of the more time-consuming elements in a computer's performance.

A) defragmentation
B) seek time
C) cleanup
D) deletion

Question 26

Case 4-2 Dane wants his computer to run faster and more efficiently, so he establishes a regular maintenance schedule using the utilities that come with Microsoft Windows. To delete temporary files and other files that are not needed, Dane would use ____.

A) Disk Cleanup
B) the Recycle Bin
C) the defragmentation utility
D) the self-cleaning mode

Question 27

FIGURE 4-1 The blue sectors shown in Figure 4-1 above represent ____.

A) a fragmented file
B) a contiguous file
C) the processing cycle
D) adjacent clusters

Question 28

You would most likely find a touchpad on ____.

A) a laser printer
B) the motherboard
C) a notebook computer
D) an ergonomic keyboard

Question 29

Which of the following is a maintenance or repair that should be performed by a computer professional?

A) Replacing or adding additional RAM
B) Cleaning an inkjet printer
C) Defragmenting the hard drive
D) Emptying the Recycle Bin

Question 30

What is displayed when you right-click the Recycle Bin icon and then click Empty Recycle Bin?

A) A list of delete files
B) The Recycle Bin Properties dialog box
C) A shortcut menu
D) A warning box

Question 31

FIGURE 4-2 Figure 4-2 above shows ____.

A) corona wires
B) RAM chips on a motherboard
C) how to maintain a laser printer
D) cable management

Question 32

A mouse with a ball is a(n) ____ mouse.

A) wireless
B) mechanical
C) ergonomic
D) laser

Question 33

Some laser printers contain ____________________ that are used to generate a field of positive charges on the surface of the drum and the paper.

Question 34

Case 4-2 Dane wants his computer to run faster and more efficiently, so he establishes a regular maintenance schedule using the utilities that come with Microsoft Windows. Dane can use the Delete Browsing History dialog box to delete ____.

A) files from the Recycle Bin
B) fragmented files
C) cookies
D) system properties

Question 35

Primarily, cookies are used ____.

A) to gather information about your surfing habits
B) to threaten your computer's security
C) to free memory for other programs
D) for printing

Question 36

Generally, you access the Recycle Bin through an icon located ____.

A) on the desktop
B) on the hard drive
C) on the shortcut menu
D) in the Properties dialog box

Question 37

Case 4-1 Sierra has owned her computer for almost two years and decides to upgrade it so that she can increase her output and production. If Sierra wants to move around as necessary and not be bound to her desk, she should purchase ____.

A) an ergonomic keyboard
B) a wireless keyboard
C) a touchpad
D) RAM chips

Question 38

Click the Start button, point to All Programs, click Accessories, click ____, and then click Disk Cleanup to display the Disk Cleanup Options dialog box.

A) OK
B) Control Panel
C) System and Maintenance
D) System Tools

Question 39

____ normally exist only during the current session of the software program.

A) Cookies
B) Temporary files
C) Fragmented files
D) all of the above

Question 40

Which of the following should be considered when selecting a keyboard?

A) Design
B) Performance
C) Comfort
D) All of the above

Question 42

A(n) ____________________ is a small text file that a Web site uses to identify a specific computer.

Question 43

Disk ____________________ occurs when a piece of data is broken up into many pieces that are not stored close together.

Question 44

You have recently added and deleted a lot of files from your computer and have noticed that the disk seek time has become significantly slower. Why does that happen? Which Windows utility could you use to improve your computer's performance? How does this utility help? Describe the steps you would take to run it.

Question 45

The Windows ____________________ is a holding area for files and folders before their final deletion from a storage device.

Question 46

____________________ are pointing devices that sense the position of your finger and then move the pointer accordingly.