Deck 5: Resolving Conflict

Question 1

What is the first step to resolving conflict?

A) evaluating your options
B) establishing ground rules
C) mediation
D) creating a formal agreement

Answer 1

establishing ground rules

Question 2

Which of the following is a quality of the family unit?

A) balance of power
B) group conflict
C) socioeconomic status
D) insecurity

Answer 2

balance of power

Question 3

If you are having a conflict and need to express your emotions, which of the following would be the best activity to do?

A) drink a lot of alcohol
B) avoid people
C) take out your anger on a friend
D) write in a journal

Answer 3

write in a journal

Question 4

Why are more young women choosing to join gangs?

A) to make money
B) to meet boys
C) to experience friendship and loyalty
D) to separate themselves from their family

Question 5

Actively starting to work on resolving the conflict, where you begin to think "outside the box" and brainstorm possible solutions, refers to which stage in conflict resolution?

A) resolving personal conflict
B) identifying interests, needs, wants, and desires
C) shaking hands
D) generating creative options

Question 6

The increase in gang violence can be attributed to which of the following?

A) parenting that is too strict
B) lack of exposure to crime and violence
C) positive reinforcement from adults
D) lack of self-esteem

Question 7

What is one common source of conflict in work groups?

A) psychological differences
B) friendships among co-workers
C) negotiations with other businesses
D) work meetings

Question 8

What is a struggle caused by incompatible or opposing interests, values, needs, or desires?

A) violence
B) psychological differences
C) negotiation
D) conflict

Question 9

If you find that you are starting to get upset about something, what is one question you can ask yourself to prevent unnecessary conflict and/or avoid making a conflict worse?

A) Will I win this argument?
B) Did I do my homework today?
C) What have I been eating lately?
D) Did I exercise today?

Question 10

A gang is an example of what type of conflict?

A) cultural conflict
B) community conflict
C) work group conflict
D) personal conflict

Question 11

You made plans to go to dinner with your friend. However, your other friend just invited you to go to a movie on the same night. You feel torn as to which friend you should hang out with. This is an example of which type of conflict?

A) group conflict
B) intrapersonal conflict
C) interpersonal conflict
D) positive conflict

Question 12

You are having a disagreement with a co-worker about who should take care of a certain task. What type of conflict would this be?

A) intrapersonal conflict
B) job conflict
C) community conflict
D) attitude conflict

Question 13

The Cuban Missile Crisis is an example of which type of conflict?

A) intrapersonal conflict
B) international conflict
C) community conflict
D) gang activity

Question 14

In terms of approaching conflict, presenting a request in a positive way and creating a situation in which both people will gain from the outcome is an example of which of the following?

A) win-win
B) win-lose
C) lose-win
D) lose-lose

Question 15

Which of the following is an example of a good conflict resolution skill?

A) not talking about a conflict in order to avoid it altogether
B) allowing others to make the decision for you
C) being able to make decisions for yourself without consideration for others
D) knowing how to manage your stress

Question 16

You have a conflict with your roommate about who should take out the trash. You insist that your roommate take out the trash regardless of who took it out last time. This is an example of what type of conflict-resolution approach?

A) win-win
B) win-lose
C) lose-win
D) lose-lose

Question 17

You and a friend are planning on going to a movie but can't agree on which movie to go to. Eventually, you tell your friend that you want to go see an action movie and refuse to see anything else. Your friend responds by saying that she will not go to the movies with you. This is an example of which of the following?

A) win-win
B) win-lose
C) lose-win
D) lose-lose

Question 18

People who have different life views/ideologies that lead to a disagreement are said to have which of the following?

A) conflicting values
B) relationship issues
C) tolerance
D) poor social skills

Question 19

You witness someone intimidating and making fun of a stranger at a restaurant. This is an example of which of the following?

A) gang violence
B) bullying
C) intrapersonal conflict
D) poor communication

Question 20

Which of the following is true about bullying?

A) Bullying is just a phase and a normal part of life.
B) Research shows that bullying will stop when adults or peers get involved.
C) People are born bullies.
D) Bullying happens only at schools.

Question 21

What is the best way to become effective at resolving conflict?

A) practicing conflict resolution skills at every opportunity
B) avoiding arguments
C) trying to use win-lose during every conflict
D) using the same conflict resolution technique for every situation, even if it doesn't always work

Question 22

The stage of creating a formal agreement during conflict resolution involves which of the following?

A) formalizing the agreement with an action like shaking hands
B) brainstorming as many options as possible
C) thinking of the conflict like a jigsaw puzzle
D) gathering perspectives of all the parties involved

Question 23

What is working out problems by talking through them?

A) win-win
B) social networking
C) negotiation
D) compromise

Question 24

Groups who are discriminated against in a particular neighborhood are experiencing which of the following?

A) international conflict
B) rivalry
C) gang violence
D) community conflict

Question 25

When it seems as though you are not making any progress in resolving a conflict, which of the following might be a good idea?

A) Give up completely.
B) End the relationship/friendship.
C) Have a cooling off period.
D) Refuse to back down and wear your opponent down.

Question 26

What does H.A.L.T. stand for, and how can it be used to prevent conflict?

Question 30

Which of the following characteristics can lead to the creation of conflict?

A) eating healthy
B) having similar values to someone else
C) engaging in productive conversation
D) competition for resources

Question 31

Describe how groups such as gangs can create community conflict.

Question 33

Define "compromise" in terms of conflict resolution.

Question 35

You are arguing with a sales clerk over the price of an item. This is an example of which of the following?

A) interpersonal conflict
B) intrapersonal conflict
C) group conflict
D) social conflict

Question 36

What is a boundary?

A) respect for people who have different opinions from your own
B) a type of conflict resolution technique
C) an imaginary line that indicates a limit beyond which you will not go
D) reflective awareness

Question 37

Which of the following is a barrier to negotiation?

A) focusing only on the issue at hand
B) listening to what your adversary has to say
C) asking someone else to step in and help with the conflict
D) refusing to bring your emotions to the table

Question 38

What has the California Association of Human Relations Organizations (CAHRO) been doing to reduce gang activity and gang violence?

Question 39

Two friends, Cheryl and Maria, are having a conflict. The Resident Advisor is brought in to help them work through their problems. This is an example of which of the following?

A) decision-making
B) mediation
C) compromise
D) tolerance

Question 40

Give an example of a win-lose conflict approach.