Deck 2: Certification of Competency in Business Analysis

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Question
You are currently working on creating the activity list for an initiative in your organization. What characteristic must be assigned to each task in your task list?

A) Procurement needs
B) Risk level
C) Unique number
D) Roles and responsibilities
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Question
Billy is the business analyst for her organization and she's working with a team to select a model. Richard doesn't understand why a model is needed for the requirements. Which one of the following statements best describes the reason to use a model?

A) Models abstract and simplify reality.  
B) Models restrict the effect, risk, cost, and schedule of the solution.
C) Models define the solution in time, cost, space, and logistics.
D) Models show the complete solution in a non-functional slice of the organization.
Question
Tracy is a business analyst for her organization and she's gathered and identified the needed requirements for the solution scope. What must Tracy do before she can begin managing the requirements? Choose the best answer.

A) Tracy must decompose the requirements in WBS.  
B) Tracy must create cost-benefits analysis of each requirement to manage the benefits first.
C) Tracy must identify roles, responsibilities, and owners of the requirements to fully manage the requirements.
D) Tracy must communicate the requirements to the stakeholders for their consent and approval.
Question
You are the business analyst for your organization and preparing to plan the business analysis approach. There are three inputs to the business analysis approach. Which one of the following is not an input to this approach?

A) Organizational process asset  
B) Expert judgment
C) Enterprise environmental factor
D) Business need
Question
You are the business analyst for a large software development project. There are several issues that must be resolved by certain dates or the problem will prevent the project from advancing. What technique can you use to track problems with the requirements?

A) Issue tracking  
B) RTM
C) Problem tracking
D) Baselining
Question
In the life of a project, when do the number and impact of change requests often increase?

A) During project planning  
B) Once the project scope is reviewed
C) Towards the end of the project
D) At the launch of the project
Question
A business analyst is studying the cost of the endeavor in relation to the projected income the endeavor will bring once the project is completed. What financial valuation technique can the business analyst use to determine the breakeven point for the project?  

A) Payback period  
B) Average rate of return
C) Cost-benefit analysis
D) Discounted cash flow
Question
According to 'A Guide to the Business Analysis Body of Knowledge', the two most common data models are the entity-relationship diagram and what other model?

A) Class model  
B) Project network diagram
C) Data flow diagram
D) WBS
Question
Kendra is the business analyst for her organization. She's working with the project manager and the project sponsor to discuss the current requirements. Kendra believes it's important for the project manager to first implement the requirements with the highest amount of risks. Is this a good idea?

A) No, the project manager and team should actually implement the lowest risk requirements first.  
B) Yes, if the risky requirements cause the project to fail, the organization will not suffer much loss, as it hasn't invested much time or money on the project.
C) No, the project manager and team should implement the requirements with the highest risks last.
D) Yes, this allows the project manager to get the risky work done as soon as possible in the schedule.
Question
You are the business analyst for your organization and working with the stakeholders to prioritize the requirements. The stakeholders are concerned about the financial impact of the requirements should some of them fail during the implementation. You would like to rank the risk tolerance of the stakeholders based on their comments about the solution and the requirements. The following are the three categories of risk tolerance associated with the stakeholders except for which one?

A) Neutrality  
B) Mitigation
C) Risk-seeking
D) Risk-aversion
Question
Which of the following are documented approaches to the business analysis work? Each correct answer represents a complete solution.

A) Deming's Quality Circle  
B) Lean
C) Six Sigma
D) Waterfall approach
Question
You are a business analyst for your organization. Your current business analysis endeavor includes working with stakeholders who are located in offices around the world. Because these stakeholders are dispersed, what are likely to increase in this endeavor as opposed to a collocated group of stakeholders?

A) Face-to-face meetings  
B) Communication needs
C) Risks
D) Costs
Question
Shelly is the business analyst for her organization and she's working with Thomas to review the business requirements. They are discussing the identified requirements, how the requirements will transition to the operations, and the longevity of the solution. Thomas is concerned that the identified requirements may not map to the desired future state of the organization. What business analysis task is Shelly facilitating in this scenario?

A) Acceptance evaluation criteria definition  
B) Requirements quality assurance
C) Validate requirements
D) Stakeholder management
Question
Which element of the process of assessing the capability gaps is best described as gathering as much enterprise architecture information as is available about the current state of the organization and the areas affected by the business need?

A) Current capability analysis  
B) Current organizational needs assessment
C) Enterprise architecture assessment
D) Snapshot baseline
Question
You are the business analyst for your organization. Management has asked you to define and document the requirements of an endeavor so that the requirements may be reused again in the organization. Why would an organization want to re-use requirements?  

A) Re-using requirements is useful if the organization wants to sell the set of requirements to its customers.  
B) Re-using requirements is useful if the current solution fails.
C) Re-using requirements is useful when the requirements are something the organization must do on an ongoing basis.
D) Re-using requirements doesn't mean re-using the requirements over and over, but tracing the requirements to actual deliverables.
Question
When a business analyst completes the elicitation process, she will create four outputs. Which one of the following is an output of the elicitation process?

A) Requirements management plan  
B) Resource identification
C) Stakeholder Concerns
D) Solution scope
Question
You are the business analyst for your organization and you're performing the solution assessment process. When you assess a solution, what are you actually looking for?

A) To determine the value of the proposed solution to the stakeholder requirements  
B) To determine the quality of the proposed solution to the stakeholder requirements
C) To determine the cost of the proposed solution to the stakeholder requirements
D) To determine the accuracy of the proposed solution to the stakeholder requirements
Question
What's the difference between a desired outcome and a solution? Choose the best answer.

A) The desired outcome is how the organization will operate in the future; the solution is the method to reach the desired outcome.  
B) They are synonymous.
C) The solution is the ideal fulfillment of the business goals; the desired outcome is the financial gain created by the implementation of the solution.
D) The desired outcome is what the solution will remove.
Question
Beth is the business analyst for her organization and she wants to be certain that she and her team follow the correct procedures for enterprise analysis. What document can provide the governances for enterprise analysis efforts?

A) Organizational process assets  
B) Enterprise environmental factors
C) Business analysis plans
D) Project charter
Question
In order to plan the business analysis approach, the business analyst must understand the organizational process needs and what other thing?

A) Objectives that apply to the initiative  
B) Stakeholders' threats and perceived threats
C) Consideration of risk and reward
D) Purpose of the proposed solution
Question
Kelly is the business analyst for her organization and she's identifying roles and responsibilities of the people involved in business analysis activities. Her manager has asked Kelly to create the RACI matrix to accomplish this task. What is the RACI matrix?

A) The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Action, Controlled, and Informed.  
B) The RACI matrix is a roles and responsibilities chart that uses the legend of Role, Action, Controlled, and Information.
C) The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable, Consulted, and Informed.
D) The RACI matrix is a roles and responsibilities chart that uses the legend of Risk, Action, Cost, and Information.
Question
The task of verifying requirements is used to ensure that the requirements are ready for formal review and validation by the customers and for what other purpose?

A) For defining the specifications for the desired future state based on the solution  
B) For gaining approval of chartering the project
C) For defining the information to allow additional work to be performed
D) For gaining approval of cost and schedule
Question
You are the business analyst for your organization. On your current project you'll be using the change-driven approach for defining requirements and gathering feedback. Which of the following statements best describes the change-driven approach?  

A) The change-driven approach favors defining requirements through experimentation.  
B) The change-driven approach favors defining requirements standardized templates.
C) The change-driven approach favors defining requirements through team interaction.
D) The change-driven approach does not define the requirements until after a solution for the problem has been identified.
Question
You are the business analyst for your organization. You've believed that your solution can actually be purchased from outside vendor rather than trying to create the solution internally. You decide to ask the vendor to provide a fee for their services based on the statement of work. What document will you give the vendor along with the statement of work?

A) Request for quote  
B) Contract terms
C) Request for proposal
D) Purchase order
Question
Beth is a business analyst for her organization and she's discussing the solution with her key stakeholders. Beth is considering that moving to a new operating system, new office software, and new customized applications will be too much for the end users to learn and to manage their ongoing responsibilities. What task is Beth completing in this scenario?

A) Manage the stakeholders.  
B) Evaluate solution performance.
C) Define transition requirements.
D) Assess organizational readiness.
Question
According to the business analysis book 'A Guide to the Business Analysis Body of Knowledge', which your exam is largely based on, almost all methodologies fit somewhere along a spectrum between plan-driven and what other methodology?  

A) Risk-driven  
B) Cost-driven
C) Change-driven
D) Reward-driven
Question
You are the business analyst for your organization. You are currently identifying opportunities for a customer to improve their business processes. The customer wants to streamline their business efforts either through new technologies, better processes, or a combination of both. The customer demands, however, that the solution should not cost more than $300,000 to implement and support for one year. What does the $300,000 represent?

A) Budget  
B) Constraint
C) Solution cost
D) Requirements
Question
There are three inputs for stakeholder analysis. Which input describes the organizational units that exist and their interactions with one another?

A) Business need  
B) Enterprise architecture
C) Matrix structure
D) Organizational process asset
Question
Which of the following describes the organizational policies, procedures, forms, and methodologies the business analyst is to follow?  

A) Organizational process asset  
B) Enterprise architecture
C) Business need
D) Matrix structure
Question
You are the business analyst in your organization. Management comes to you with a customer complaint that they'd like you to analyze. What's the common task associated with customer complaints or loss of revenue?

A) Stakeholder assessment of implementation  
B) Issue management and identification
C) Evaluation of a business need
D) Capability assessment
Question
Which technique in organizing requirements is best described as showing the concepts and relationships relevant to the solution or business domain?

A) Data flow diagram  
B) Business rules analysis
C) Data modeling
D) Functional decomposition
Question
Management comes to you and asks you to complete some specifications and models about the current state of the organization. Management wants you to complete this business analysis activity as soon as possible and report back to them with your findings. What is the primary purpose of the specify and model requirements process?

A) To analyze the roles and responsibilities of users within the organization to determine how the processes may be improved.  
B) To analyze the utility function within the organization to determine how risk tolerance may allow for new opportunities.
C) To analyze the functioning of an organization and to provide an insight into opportunities for improvement.
D) To analyze the processes of an organization to determine what processes can be improved, removed, or added.
Question
John and Hanna are business analysts in their organization and they are completing the verification activities to check for completeness of the requirements. When should John and Hanna perform these verification activities?

A) At each milestone of the requirements analysis process  
B) Once all of the requirements have been gathered
C) Iteratively throughout the requirements analysis process
D) As often as the requirements management plan calls for
Question
When you, a Business Analyst, work with your stakeholders, team, and experts to define the business analysis activities, what thing do you actually define?

A) You define the requirements of the initiative.  
B) You define the roles and responsibilities.
C) You define the communication needs.
D) You define the business analysis approach.
Question
Which of the following is used to rate available methodologies against organizational needs?

A) Structured walkthrough  
B) Progressive elaboration
C) Decision analysis
D) Process modeling
Question
What business analysis process is needed to define the solution scope and prepare the business plan for the endeavor?  

A) Verify requirements.  
B) Define requirements management and communication.
C) Prioritize requirements.
D) Determine solution approach.
Question
You are the business analyst for your organization. Your stakeholders have recently reviewed and approved the set of requirements that you've presented to them. You have now baselined the requirements. What does it mean to baseline the requirements in the light of this scenario? Choose the best answer.

A) The baseline represents the final collection and approval of all requirements.  
B) The baseline represents the future set of physical deliverables.
C) The baseline represents the approved set of requirements and no additional changes are allowed.
D) The baseline represents the approved requirements and any changes must go through a change control system.
Question
Brian is the business analyst for his organization and he's hosting a brainstorming session. He is facilitating the session with eight stakeholders. Why is it important for Brian to not set a goal for the number of ideas the group should generate in the session?  

A) A goal for the number of ideas to be generated should be created.  
B) A goal for the number of ideas puts too much pressure on the group.
C) A goal for the number of ideas may be too large to reach.
D) A goal for the number of ideas actually limits the ideas that can be generated.
Question
You're organizing the business analysis approach for your organization. Jane wants to know when changes to requirements are most likely to happen in business analysis processes. Which one of the following statements best describes when changes to requirements may happen?  

A) Changes to requirements usually happen at the end of the business analysis processes.
B) Changes to requirements usually happen early in the business analysis processes.
C) Changes to requirements may happen at any time.
D) Changes to requirements happen after the business analysis processes.
Question
A business analyst is helping management determine which solution they should choose. As it happens that the organization can only choose one of the two solutions due to time and resource restrictions. Solution A worth $456,000 to the organization while solution B worth $565,000 to the organization. While solution A costs less, it is less risky and takes less time to complete so management elects to seize Solution A. What is the opportunity cost?

A) $565,000  
B) There is not enough information to know how much the solution will cost the organization.
C) $109,000
D) $456,000
Question
As a business analyst, you'll often have to coach stakeholders on the processes, knowledge areas, and tasks you'll complete for an organization. One of the knowledge areas is enterprise analysis. This knowledge area completes all of the following activities except for which one?

A) It defines the nature of a solution that meets that need.  
B) It identifies business needs, problems, or opportunities.
C) It justifies the investment necessary to deliver that solution.
D) It manages and expresses requirements to a broad and diverse audience.
Question
Karen is the business analyst for her organization and she's reviewing the tasks within her endeavor. Several of the tasks have the characteristic that the activity will be completed with the project stakeholders, consultants, and business analyst, though this hasn't yet been approved. What is this condition of believing some things to be true about an activity without proving the validity of the belief called?  

A) Risk  
B) Assumption
C) Constraint
D) Boundary
Question
Your organization is using a plan-driven approach to business analysis. What must you do with all of the communication documents created as part of this high-priority project that you are serving as the business analyst for?  

A) The communications management plan will dictate what will happen to the business analysis communications.  
B) All formal communication must be destroyed once the project is completed.
C) All communications must be archived and will become part of the organizational process assets.
D) All communications must be documented and passed onto the solution's project manager for analysis and to serve as supporting detail.
Question
What type of requirements elicitation technique is the Delphi Technique?

A) Survey  
B) Workshop
C) Prototyping
D) Round table
Question
You are the business analyst for your organization and you're preparing to elicit requirements from the stakeholders. You've gathered several inputs to help with the elicitation process. Which input(s) will be used to ensure that you understand the type of information that should be elicited from the stakeholders?

A) Stakeholder list  
B) Risk assessment
C) Business need
D) Roles and responsibility
Question
Sam is preparing for the task of prioritizing requirements and he'll need five inputs to accomplish the task. Which one of the following is not an input that Sam will use to prioritize requirements?

A) Risk analysis  
B) Business need
C) Requirements management plan
D) Business case
Question
You are documenting the requirements attribute for your requirements management plan. Which attribute would you use if you want to identify the person who created the requirements?

A) Absolute reference  
B) Ownership
C) Requirements sponsor
D) Author of the requirements
Question
You are the business analyst for your organization and you and your staff are creating as many solutions as possible to an identified problem in the solution approach process. What is this activity element called?

A) Alternative generation  
B) Brainstorming
C) Prototyping
D) Lateral thinking
Question
Which of the following is a business management strategy originally developed by Motorola, USA in 1986?  

A) Quality Circle  
B) Waterfall model
C) Lean
D) Six Sigma
Question
Which technique consists of review meetings to determine if the stakeholders agree that their needs are being met with the identified requirements?

A) Risk analysis  
B) Prototyping
C) Stakeholder management
D) Structured walkthrough
Question
In order to begin defining the solution scope, you'll need four inputs. Which one of the following is actually a task that will use the solution scope and is not an input?

A) Required capability  
B) Assumptions and constraints
C) Business need
D) Allocation of requirements
Question
Consider a business analyst who is completing the business analysis tasks of specifying and modeling requirements for an organization. This task can help an organization achieve all of the following objectives except for which one?

A) Supporting training activities and knowledge management  
B) Facilitating communication among stakeholders
C) Compliance with contracts and regulations
D) Increasing revenue and/or reducing costs within an organization
Question
There are five tasks and six inputs to requirements management and communication. As a business analyst, you'll need to gather all of the following inputs for this knowledge area except for which one?

A) Requirement Management Plan  
B) Work breakdown structure
C) Business Analysis (BA) communication plan
D) Solution scope
Question
You are a business analyst for your organization and you're working with the stakeholders to identify the primary inputs to the business analysis approach. Which one of the following is a primary input to the business analysis approach?

A) The business analysis approach will be shaped by the problem or opportunity faced by the organization.  
B) The business analysis approach will be shaped by the penalty of not seizing the opportunity.
C) The business analysis approach will be shaped by the time allowed for business analysis planning.
D) The business analysis approach will be shaped by the risks faced by the organization.
Question
All of the following are examples of elicitation techniques that are used as part of the business analyst elicitation task except for which one?  

A) Brainstorming  
B) Observation
C) Decomposition
D) Prototyping
Question
What elicitation technique is best described as a study to compare the strengths and weaknesses of an organization against its peers and competitors?

A) Brainstorming  
B) Market analysis
C) Comparative analysis
D) Benchmarking
Question
Which one of the following is not an event-based elicitation technique?  

A) Focus group  
B) Interface analysis
C) Interview
D) Workshop
Question
What can be considered the only input to the task of defining assumptions and constraints?

A) Business case  
B) Prioritized requirements
C) Requirements
D) Stakeholder concern
Question
Which of the following is an output of the Identify Stakeholders process?

A) Scope baseline  
B) Project charter
C) Stakeholder register
D) Project scope statement
Question
What do business goals and objectives of enterprise analysis actually describe?

A) Business goals and objectives describe the increased revenue that the organization is seeking to gain.  
B) Business goals and objectives describe the solution scope that the organization is seeking to accomplish.
C) Business goals and objectives describe the ends that the organization is seeking to achieve.
D) Business goals and objectives describe the desired future state of problems.
Question
You are the business analyst for your organization. You are currently writing the business goals and objectives as part of the elements for the define business process. Which one of the following statements best describes the business goals and objectives element?

A) They describe all of the required work the project will need to complete in order to reach its objectives.  
B) They describe the ends that the organization is seeking to achieve.
C) They describe the processes the solution will need to improve for the project to be successful.
D) They describe all of the positive benefits in ratio to the risk and costs of the project.
Question
You are the business analyst for a large project that will create new software for the entire organization. This new software will affect all of the administrative assistants in the organization schedule meetings, reserve facilities, and share calendars. There are approximately 2,400administrative assistants in your organization and not all of these people can attend requirements gathering workshops. What approach can you use to manage and gather requirements from these 2,400 administrative assistants?

A) You can meet with a small group of administrative assistants that will serve as representatives for the remaining administrative assistants.  
B) You will need to meet with all of the administrative assistants as part requirements elicitation.
C) You can meet with a small group of administrative assistants and assume their requirements are reflective of the remaining group of administrative assistants.
D) You can meet with the administrative assistants' managers.
Question
There are four methods to generate a business need in an organization. Which approach would an organization use when there's recognized competition in the marketplace?

A) From the bottom up  
B) From external drivers
C) From middle management
D) From the top down
Question
Enterprise analysis provides many things for an organization. All of the following are tasks included in enterprise analysis except for which one?

A) Assess capability gaps  
B) Determine solution approach
C) Define business need
D) Solution performance assessment
Question
All of the following stakeholders participate in the prioritization of requirements except for which one?  

A) Project team  
B) Implementation subject matter expert
C) Domain subject matter expert
D) Project manager
Question
Which stakeholder(s) will be involved to determine if the requirements can be implemented?

A) Domain subject matter expert  
B) Implementation subject matter expert
C) Project team members
D) Sponsor
Question
You are a business analyst for your organization and you're working with the stakeholders to identify the primary inputs to the business analysis approach. Which of the following are primary inputs of planning the business analysis approach? Each correct answer represents a complete solution.

A) Organizational process assets  
B) Penalty of not seizing the opportunity
C) Expert Judgement
D) Business need
Question
When a business analyst performs requirements tracing, he may need to trace the requirements backward through their lineage and may need to trace the requirements forward through their relationship to other requirements. What is the forward tracing activity called in requirements traceability?

A) Lineage tracking  
B) Backwards pass
C) Derivation
D) Allocation
Question
Which of the following is the best definition of the business rules analysis?

A) To define the historical information that is available for the business analyst to rely on for his research.  
B) To define the rules that govern decisions in and organization and that define, constrain, or enable organizational policies.
C) To define the people that govern decisions in and organization and that define, constrain, or enable organizational policies.
D) To define the job functions, roles and responsibilities, and the designation of power among the project stakeholders.
Question
You are the business analyst for your organization and you're working with the key stakeholders to validate the requirements. In your review, you have determined the business value of each requirement and you've discovered three requirements that do not deliver direct or indirect value to the stakeholders. What should you do with these requirements?

A) Determine their purpose in the requirements set.  
B) Justify their existence.
C) See if the requirements are integrated with other requirements.
D) Remove them from the requirements set.
Question
There are three inputs in the plan business analysis approach. Which one of the following is not one of the three inputs?  

A) Organizational process assets  
B) Expert judgment
C) Risk and rewards analysis
D) Business need
Question
In order to define the business need for an organization, there are two inputs. What are the two inputs a business analyst will need to define the business need?

A) Business goals and objectives  
B) Stakeholder identification and stakeholder analysis
C) Requirements and Business analysis approach
D) Elicitation approach and Solution approach
Question
You are the business analyst for your organization and you're working to identify all of the stakeholders within your organization and outside your organization to ensure that you've captured the correct requirements for a project. Which one of the following techniques can be best suited for identifying stakeholders?

A) Interviews  
B) User stories
C) Acceptance and Evaluation Criteria
D) Risk analysis
Question
According to 'A Guide to the Business Analysis Body of Knowledge', when should the business analyst and an organization actually start requirements allocation?

A) As soon as a budget has been created  
B) After approval of the requirements
C) After the project charter
D) As soon as the solution approach is determined
Question
You are the business analyst in your organization and you've just completed the assessment on three different proposed solutions. In your judgment, you don't think any of the solutions provide enough value to justify being implemented. What should you tell the stakeholders?  

A) Choose the least costly solution.  
B) Ask for more time to find justification for the solutions.
C) Terminate the initiative.
D) Present each solution and allow the stakeholders to decide.
Question
You are working with the project stakeholders to analyze and prioritize their requirements for the project. One of the project requirements is to achieve a high-level of customer satisfaction for the project deliverable. What is the danger in this project requirement?  

A) Achieving customer satisfaction is a risk, as the project manager cannot control how satisfied the customer will be with the project deliverables.  
B) Achieving customer satisfaction is an assumption and should be documented in the project scope.
C) Achieving customer satisfaction should always map to the quality requirements for the project.
D) Achieving customer satisfaction is a subjective requirement and entails a high level of risk of being successfully accomplished.
Question
In a change-driven environment, what's more important than formal communications in regard to effective requirements management?  

A) Correct communication  
B) Frequency of communication
C) Message of communication
D) Type of communication
Question
What type of analysis can a business analyst perform to understand the functions of stakeholders, the location of stakeholders, the tasks stakeholders complete, and the stakeholders' concerns about the solution?

A) Technical assessment  
B) Stakeholder impact analysis
C) Organizational assessment
D) Operational analysis
Question
You are the business analyst for your organization and you're reviewing a change to your requirements. During this impact analysis, what tool can best help you assess the total impact of a requirement change?

A) Implementation SME  
B) Traceability
C) Coverage matrix
D) Integrated change control
Question
You are the business analyst for a large project in your organization. While your company prefers face-to-face communications there are many stakeholders located in different geographical locations. How can you still effectively serve as a business analyst when the stakeholders are not collocated?

A) You will need the stakeholders to periodically gather in one locale.  
B) You will need to travel on a regular rotation to each of the geographical locations to complete the business analyst duties.
C) Add more business analysts in each of the geographical location.
D) You will need to implement videoconferences.
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Deck 2: Certification of Competency in Business Analysis
1
You are currently working on creating the activity list for an initiative in your organization. What characteristic must be assigned to each task in your task list?

A) Procurement needs
B) Risk level
C) Unique number
D) Roles and responsibilities
C
Explanation: Each task in the task list should have a unique number to identify the specific task and it should have a description of what the task is. Answer: B is incorrect. The risk level is not associated with the task list. Answer: D is incorrect. Roles and responsibilities are not included directly in the task list. Answer: A is incorrect. Procurement needs are not included in the task list.
2
Billy is the business analyst for her organization and she's working with a team to select a model. Richard doesn't understand why a model is needed for the requirements. Which one of the following statements best describes the reason to use a model?

A) Models abstract and simplify reality.  
B) Models restrict the effect, risk, cost, and schedule of the solution.
C) Models define the solution in time, cost, space, and logistics.
D) Models show the complete solution in a non-functional slice of the organization.
A
Explanation: According to 'A Guide to the Business Analysis Body of Knowledge', models are ideal because they abstract and simplify reality. They help simplify reality in a way that's useful for understanding the requirements and their impact on the organization. Answer: C is incorrect. This isn't a valid statement about why it's important to use a model. Answer: D is incorrect. Models do not show the solution in a non-functional portion of the organization. Answer: B is incorrect. Models do not restrict the attributes of the solution.
3
Tracy is a business analyst for her organization and she's gathered and identified the needed requirements for the solution scope. What must Tracy do before she can begin managing the requirements? Choose the best answer.

A) Tracy must decompose the requirements in WBS.  
B) Tracy must create cost-benefits analysis of each requirement to manage the benefits first.
C) Tracy must identify roles, responsibilities, and owners of the requirements to fully manage the requirements.
D) Tracy must communicate the requirements to the stakeholders for their consent and approval.
D
Explanation: Requirements must be communicated before they are managed. Tracy must communicate the requirements to the stakeholders for their consent and approval before managing the requirements. Answer: A is incorrect. Before Tracy decomposes the requirements, she should have the approval of the stakeholders. Answer: B is incorrect. To begin managing the requirements, Tracy needs the approval and consent of the stakeholders. Answer: C is incorrect. This isn't a valid statement, as the best thing to do is to gain the approval of the stakeholders first.
4
You are the business analyst for your organization and preparing to plan the business analysis approach. There are three inputs to the business analysis approach. Which one of the following is not an input to this approach?

A) Organizational process asset  
B) Expert judgment
C) Enterprise environmental factor
D) Business need
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5
You are the business analyst for a large software development project. There are several issues that must be resolved by certain dates or the problem will prevent the project from advancing. What technique can you use to track problems with the requirements?

A) Issue tracking  
B) RTM
C) Problem tracking
D) Baselining
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6
In the life of a project, when do the number and impact of change requests often increase?

A) During project planning  
B) Once the project scope is reviewed
C) Towards the end of the project
D) At the launch of the project
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7
A business analyst is studying the cost of the endeavor in relation to the projected income the endeavor will bring once the project is completed. What financial valuation technique can the business analyst use to determine the breakeven point for the project?  

A) Payback period  
B) Average rate of return
C) Cost-benefit analysis
D) Discounted cash flow
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8
According to 'A Guide to the Business Analysis Body of Knowledge', the two most common data models are the entity-relationship diagram and what other model?

A) Class model  
B) Project network diagram
C) Data flow diagram
D) WBS
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9
Kendra is the business analyst for her organization. She's working with the project manager and the project sponsor to discuss the current requirements. Kendra believes it's important for the project manager to first implement the requirements with the highest amount of risks. Is this a good idea?

A) No, the project manager and team should actually implement the lowest risk requirements first.  
B) Yes, if the risky requirements cause the project to fail, the organization will not suffer much loss, as it hasn't invested much time or money on the project.
C) No, the project manager and team should implement the requirements with the highest risks last.
D) Yes, this allows the project manager to get the risky work done as soon as possible in the schedule.
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10
You are the business analyst for your organization and working with the stakeholders to prioritize the requirements. The stakeholders are concerned about the financial impact of the requirements should some of them fail during the implementation. You would like to rank the risk tolerance of the stakeholders based on their comments about the solution and the requirements. The following are the three categories of risk tolerance associated with the stakeholders except for which one?

A) Neutrality  
B) Mitigation
C) Risk-seeking
D) Risk-aversion
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11
Which of the following are documented approaches to the business analysis work? Each correct answer represents a complete solution.

A) Deming's Quality Circle  
B) Lean
C) Six Sigma
D) Waterfall approach
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12
You are a business analyst for your organization. Your current business analysis endeavor includes working with stakeholders who are located in offices around the world. Because these stakeholders are dispersed, what are likely to increase in this endeavor as opposed to a collocated group of stakeholders?

A) Face-to-face meetings  
B) Communication needs
C) Risks
D) Costs
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13
Shelly is the business analyst for her organization and she's working with Thomas to review the business requirements. They are discussing the identified requirements, how the requirements will transition to the operations, and the longevity of the solution. Thomas is concerned that the identified requirements may not map to the desired future state of the organization. What business analysis task is Shelly facilitating in this scenario?

A) Acceptance evaluation criteria definition  
B) Requirements quality assurance
C) Validate requirements
D) Stakeholder management
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14
Which element of the process of assessing the capability gaps is best described as gathering as much enterprise architecture information as is available about the current state of the organization and the areas affected by the business need?

A) Current capability analysis  
B) Current organizational needs assessment
C) Enterprise architecture assessment
D) Snapshot baseline
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15
You are the business analyst for your organization. Management has asked you to define and document the requirements of an endeavor so that the requirements may be reused again in the organization. Why would an organization want to re-use requirements?  

A) Re-using requirements is useful if the organization wants to sell the set of requirements to its customers.  
B) Re-using requirements is useful if the current solution fails.
C) Re-using requirements is useful when the requirements are something the organization must do on an ongoing basis.
D) Re-using requirements doesn't mean re-using the requirements over and over, but tracing the requirements to actual deliverables.
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16
When a business analyst completes the elicitation process, she will create four outputs. Which one of the following is an output of the elicitation process?

A) Requirements management plan  
B) Resource identification
C) Stakeholder Concerns
D) Solution scope
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17
You are the business analyst for your organization and you're performing the solution assessment process. When you assess a solution, what are you actually looking for?

A) To determine the value of the proposed solution to the stakeholder requirements  
B) To determine the quality of the proposed solution to the stakeholder requirements
C) To determine the cost of the proposed solution to the stakeholder requirements
D) To determine the accuracy of the proposed solution to the stakeholder requirements
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18
What's the difference between a desired outcome and a solution? Choose the best answer.

A) The desired outcome is how the organization will operate in the future; the solution is the method to reach the desired outcome.  
B) They are synonymous.
C) The solution is the ideal fulfillment of the business goals; the desired outcome is the financial gain created by the implementation of the solution.
D) The desired outcome is what the solution will remove.
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19
Beth is the business analyst for her organization and she wants to be certain that she and her team follow the correct procedures for enterprise analysis. What document can provide the governances for enterprise analysis efforts?

A) Organizational process assets  
B) Enterprise environmental factors
C) Business analysis plans
D) Project charter
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20
In order to plan the business analysis approach, the business analyst must understand the organizational process needs and what other thing?

A) Objectives that apply to the initiative  
B) Stakeholders' threats and perceived threats
C) Consideration of risk and reward
D) Purpose of the proposed solution
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21
Kelly is the business analyst for her organization and she's identifying roles and responsibilities of the people involved in business analysis activities. Her manager has asked Kelly to create the RACI matrix to accomplish this task. What is the RACI matrix?

A) The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Action, Controlled, and Informed.  
B) The RACI matrix is a roles and responsibilities chart that uses the legend of Role, Action, Controlled, and Information.
C) The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable, Consulted, and Informed.
D) The RACI matrix is a roles and responsibilities chart that uses the legend of Risk, Action, Cost, and Information.
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22
The task of verifying requirements is used to ensure that the requirements are ready for formal review and validation by the customers and for what other purpose?

A) For defining the specifications for the desired future state based on the solution  
B) For gaining approval of chartering the project
C) For defining the information to allow additional work to be performed
D) For gaining approval of cost and schedule
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23
You are the business analyst for your organization. On your current project you'll be using the change-driven approach for defining requirements and gathering feedback. Which of the following statements best describes the change-driven approach?  

A) The change-driven approach favors defining requirements through experimentation.  
B) The change-driven approach favors defining requirements standardized templates.
C) The change-driven approach favors defining requirements through team interaction.
D) The change-driven approach does not define the requirements until after a solution for the problem has been identified.
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24
You are the business analyst for your organization. You've believed that your solution can actually be purchased from outside vendor rather than trying to create the solution internally. You decide to ask the vendor to provide a fee for their services based on the statement of work. What document will you give the vendor along with the statement of work?

A) Request for quote  
B) Contract terms
C) Request for proposal
D) Purchase order
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25
Beth is a business analyst for her organization and she's discussing the solution with her key stakeholders. Beth is considering that moving to a new operating system, new office software, and new customized applications will be too much for the end users to learn and to manage their ongoing responsibilities. What task is Beth completing in this scenario?

A) Manage the stakeholders.  
B) Evaluate solution performance.
C) Define transition requirements.
D) Assess organizational readiness.
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26
According to the business analysis book 'A Guide to the Business Analysis Body of Knowledge', which your exam is largely based on, almost all methodologies fit somewhere along a spectrum between plan-driven and what other methodology?  

A) Risk-driven  
B) Cost-driven
C) Change-driven
D) Reward-driven
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27
You are the business analyst for your organization. You are currently identifying opportunities for a customer to improve their business processes. The customer wants to streamline their business efforts either through new technologies, better processes, or a combination of both. The customer demands, however, that the solution should not cost more than $300,000 to implement and support for one year. What does the $300,000 represent?

A) Budget  
B) Constraint
C) Solution cost
D) Requirements
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28
There are three inputs for stakeholder analysis. Which input describes the organizational units that exist and their interactions with one another?

A) Business need  
B) Enterprise architecture
C) Matrix structure
D) Organizational process asset
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29
Which of the following describes the organizational policies, procedures, forms, and methodologies the business analyst is to follow?  

A) Organizational process asset  
B) Enterprise architecture
C) Business need
D) Matrix structure
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30
You are the business analyst in your organization. Management comes to you with a customer complaint that they'd like you to analyze. What's the common task associated with customer complaints or loss of revenue?

A) Stakeholder assessment of implementation  
B) Issue management and identification
C) Evaluation of a business need
D) Capability assessment
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31
Which technique in organizing requirements is best described as showing the concepts and relationships relevant to the solution or business domain?

A) Data flow diagram  
B) Business rules analysis
C) Data modeling
D) Functional decomposition
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32
Management comes to you and asks you to complete some specifications and models about the current state of the organization. Management wants you to complete this business analysis activity as soon as possible and report back to them with your findings. What is the primary purpose of the specify and model requirements process?

A) To analyze the roles and responsibilities of users within the organization to determine how the processes may be improved.  
B) To analyze the utility function within the organization to determine how risk tolerance may allow for new opportunities.
C) To analyze the functioning of an organization and to provide an insight into opportunities for improvement.
D) To analyze the processes of an organization to determine what processes can be improved, removed, or added.
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33
John and Hanna are business analysts in their organization and they are completing the verification activities to check for completeness of the requirements. When should John and Hanna perform these verification activities?

A) At each milestone of the requirements analysis process  
B) Once all of the requirements have been gathered
C) Iteratively throughout the requirements analysis process
D) As often as the requirements management plan calls for
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34
When you, a Business Analyst, work with your stakeholders, team, and experts to define the business analysis activities, what thing do you actually define?

A) You define the requirements of the initiative.  
B) You define the roles and responsibilities.
C) You define the communication needs.
D) You define the business analysis approach.
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35
Which of the following is used to rate available methodologies against organizational needs?

A) Structured walkthrough  
B) Progressive elaboration
C) Decision analysis
D) Process modeling
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36
What business analysis process is needed to define the solution scope and prepare the business plan for the endeavor?  

A) Verify requirements.  
B) Define requirements management and communication.
C) Prioritize requirements.
D) Determine solution approach.
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37
You are the business analyst for your organization. Your stakeholders have recently reviewed and approved the set of requirements that you've presented to them. You have now baselined the requirements. What does it mean to baseline the requirements in the light of this scenario? Choose the best answer.

A) The baseline represents the final collection and approval of all requirements.  
B) The baseline represents the future set of physical deliverables.
C) The baseline represents the approved set of requirements and no additional changes are allowed.
D) The baseline represents the approved requirements and any changes must go through a change control system.
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38
Brian is the business analyst for his organization and he's hosting a brainstorming session. He is facilitating the session with eight stakeholders. Why is it important for Brian to not set a goal for the number of ideas the group should generate in the session?  

A) A goal for the number of ideas to be generated should be created.  
B) A goal for the number of ideas puts too much pressure on the group.
C) A goal for the number of ideas may be too large to reach.
D) A goal for the number of ideas actually limits the ideas that can be generated.
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39
You're organizing the business analysis approach for your organization. Jane wants to know when changes to requirements are most likely to happen in business analysis processes. Which one of the following statements best describes when changes to requirements may happen?  

A) Changes to requirements usually happen at the end of the business analysis processes.
B) Changes to requirements usually happen early in the business analysis processes.
C) Changes to requirements may happen at any time.
D) Changes to requirements happen after the business analysis processes.
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40
A business analyst is helping management determine which solution they should choose. As it happens that the organization can only choose one of the two solutions due to time and resource restrictions. Solution A worth $456,000 to the organization while solution B worth $565,000 to the organization. While solution A costs less, it is less risky and takes less time to complete so management elects to seize Solution A. What is the opportunity cost?

A) $565,000  
B) There is not enough information to know how much the solution will cost the organization.
C) $109,000
D) $456,000
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41
As a business analyst, you'll often have to coach stakeholders on the processes, knowledge areas, and tasks you'll complete for an organization. One of the knowledge areas is enterprise analysis. This knowledge area completes all of the following activities except for which one?

A) It defines the nature of a solution that meets that need.  
B) It identifies business needs, problems, or opportunities.
C) It justifies the investment necessary to deliver that solution.
D) It manages and expresses requirements to a broad and diverse audience.
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42
Karen is the business analyst for her organization and she's reviewing the tasks within her endeavor. Several of the tasks have the characteristic that the activity will be completed with the project stakeholders, consultants, and business analyst, though this hasn't yet been approved. What is this condition of believing some things to be true about an activity without proving the validity of the belief called?  

A) Risk  
B) Assumption
C) Constraint
D) Boundary
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43
Your organization is using a plan-driven approach to business analysis. What must you do with all of the communication documents created as part of this high-priority project that you are serving as the business analyst for?  

A) The communications management plan will dictate what will happen to the business analysis communications.  
B) All formal communication must be destroyed once the project is completed.
C) All communications must be archived and will become part of the organizational process assets.
D) All communications must be documented and passed onto the solution's project manager for analysis and to serve as supporting detail.
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44
What type of requirements elicitation technique is the Delphi Technique?

A) Survey  
B) Workshop
C) Prototyping
D) Round table
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45
You are the business analyst for your organization and you're preparing to elicit requirements from the stakeholders. You've gathered several inputs to help with the elicitation process. Which input(s) will be used to ensure that you understand the type of information that should be elicited from the stakeholders?

A) Stakeholder list  
B) Risk assessment
C) Business need
D) Roles and responsibility
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46
Sam is preparing for the task of prioritizing requirements and he'll need five inputs to accomplish the task. Which one of the following is not an input that Sam will use to prioritize requirements?

A) Risk analysis  
B) Business need
C) Requirements management plan
D) Business case
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47
You are documenting the requirements attribute for your requirements management plan. Which attribute would you use if you want to identify the person who created the requirements?

A) Absolute reference  
B) Ownership
C) Requirements sponsor
D) Author of the requirements
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48
You are the business analyst for your organization and you and your staff are creating as many solutions as possible to an identified problem in the solution approach process. What is this activity element called?

A) Alternative generation  
B) Brainstorming
C) Prototyping
D) Lateral thinking
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49
Which of the following is a business management strategy originally developed by Motorola, USA in 1986?  

A) Quality Circle  
B) Waterfall model
C) Lean
D) Six Sigma
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50
Which technique consists of review meetings to determine if the stakeholders agree that their needs are being met with the identified requirements?

A) Risk analysis  
B) Prototyping
C) Stakeholder management
D) Structured walkthrough
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51
In order to begin defining the solution scope, you'll need four inputs. Which one of the following is actually a task that will use the solution scope and is not an input?

A) Required capability  
B) Assumptions and constraints
C) Business need
D) Allocation of requirements
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52
Consider a business analyst who is completing the business analysis tasks of specifying and modeling requirements for an organization. This task can help an organization achieve all of the following objectives except for which one?

A) Supporting training activities and knowledge management  
B) Facilitating communication among stakeholders
C) Compliance with contracts and regulations
D) Increasing revenue and/or reducing costs within an organization
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53
There are five tasks and six inputs to requirements management and communication. As a business analyst, you'll need to gather all of the following inputs for this knowledge area except for which one?

A) Requirement Management Plan  
B) Work breakdown structure
C) Business Analysis (BA) communication plan
D) Solution scope
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54
You are a business analyst for your organization and you're working with the stakeholders to identify the primary inputs to the business analysis approach. Which one of the following is a primary input to the business analysis approach?

A) The business analysis approach will be shaped by the problem or opportunity faced by the organization.  
B) The business analysis approach will be shaped by the penalty of not seizing the opportunity.
C) The business analysis approach will be shaped by the time allowed for business analysis planning.
D) The business analysis approach will be shaped by the risks faced by the organization.
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55
All of the following are examples of elicitation techniques that are used as part of the business analyst elicitation task except for which one?  

A) Brainstorming  
B) Observation
C) Decomposition
D) Prototyping
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56
What elicitation technique is best described as a study to compare the strengths and weaknesses of an organization against its peers and competitors?

A) Brainstorming  
B) Market analysis
C) Comparative analysis
D) Benchmarking
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57
Which one of the following is not an event-based elicitation technique?  

A) Focus group  
B) Interface analysis
C) Interview
D) Workshop
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58
What can be considered the only input to the task of defining assumptions and constraints?

A) Business case  
B) Prioritized requirements
C) Requirements
D) Stakeholder concern
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59
Which of the following is an output of the Identify Stakeholders process?

A) Scope baseline  
B) Project charter
C) Stakeholder register
D) Project scope statement
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60
What do business goals and objectives of enterprise analysis actually describe?

A) Business goals and objectives describe the increased revenue that the organization is seeking to gain.  
B) Business goals and objectives describe the solution scope that the organization is seeking to accomplish.
C) Business goals and objectives describe the ends that the organization is seeking to achieve.
D) Business goals and objectives describe the desired future state of problems.
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61
You are the business analyst for your organization. You are currently writing the business goals and objectives as part of the elements for the define business process. Which one of the following statements best describes the business goals and objectives element?

A) They describe all of the required work the project will need to complete in order to reach its objectives.  
B) They describe the ends that the organization is seeking to achieve.
C) They describe the processes the solution will need to improve for the project to be successful.
D) They describe all of the positive benefits in ratio to the risk and costs of the project.
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62
You are the business analyst for a large project that will create new software for the entire organization. This new software will affect all of the administrative assistants in the organization schedule meetings, reserve facilities, and share calendars. There are approximately 2,400administrative assistants in your organization and not all of these people can attend requirements gathering workshops. What approach can you use to manage and gather requirements from these 2,400 administrative assistants?

A) You can meet with a small group of administrative assistants that will serve as representatives for the remaining administrative assistants.  
B) You will need to meet with all of the administrative assistants as part requirements elicitation.
C) You can meet with a small group of administrative assistants and assume their requirements are reflective of the remaining group of administrative assistants.
D) You can meet with the administrative assistants' managers.
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63
There are four methods to generate a business need in an organization. Which approach would an organization use when there's recognized competition in the marketplace?

A) From the bottom up  
B) From external drivers
C) From middle management
D) From the top down
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64
Enterprise analysis provides many things for an organization. All of the following are tasks included in enterprise analysis except for which one?

A) Assess capability gaps  
B) Determine solution approach
C) Define business need
D) Solution performance assessment
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65
All of the following stakeholders participate in the prioritization of requirements except for which one?  

A) Project team  
B) Implementation subject matter expert
C) Domain subject matter expert
D) Project manager
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66
Which stakeholder(s) will be involved to determine if the requirements can be implemented?

A) Domain subject matter expert  
B) Implementation subject matter expert
C) Project team members
D) Sponsor
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67
You are a business analyst for your organization and you're working with the stakeholders to identify the primary inputs to the business analysis approach. Which of the following are primary inputs of planning the business analysis approach? Each correct answer represents a complete solution.

A) Organizational process assets  
B) Penalty of not seizing the opportunity
C) Expert Judgement
D) Business need
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68
When a business analyst performs requirements tracing, he may need to trace the requirements backward through their lineage and may need to trace the requirements forward through their relationship to other requirements. What is the forward tracing activity called in requirements traceability?

A) Lineage tracking  
B) Backwards pass
C) Derivation
D) Allocation
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69
Which of the following is the best definition of the business rules analysis?

A) To define the historical information that is available for the business analyst to rely on for his research.  
B) To define the rules that govern decisions in and organization and that define, constrain, or enable organizational policies.
C) To define the people that govern decisions in and organization and that define, constrain, or enable organizational policies.
D) To define the job functions, roles and responsibilities, and the designation of power among the project stakeholders.
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70
You are the business analyst for your organization and you're working with the key stakeholders to validate the requirements. In your review, you have determined the business value of each requirement and you've discovered three requirements that do not deliver direct or indirect value to the stakeholders. What should you do with these requirements?

A) Determine their purpose in the requirements set.  
B) Justify their existence.
C) See if the requirements are integrated with other requirements.
D) Remove them from the requirements set.
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71
There are three inputs in the plan business analysis approach. Which one of the following is not one of the three inputs?  

A) Organizational process assets  
B) Expert judgment
C) Risk and rewards analysis
D) Business need
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72
In order to define the business need for an organization, there are two inputs. What are the two inputs a business analyst will need to define the business need?

A) Business goals and objectives  
B) Stakeholder identification and stakeholder analysis
C) Requirements and Business analysis approach
D) Elicitation approach and Solution approach
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73
You are the business analyst for your organization and you're working to identify all of the stakeholders within your organization and outside your organization to ensure that you've captured the correct requirements for a project. Which one of the following techniques can be best suited for identifying stakeholders?

A) Interviews  
B) User stories
C) Acceptance and Evaluation Criteria
D) Risk analysis
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74
According to 'A Guide to the Business Analysis Body of Knowledge', when should the business analyst and an organization actually start requirements allocation?

A) As soon as a budget has been created  
B) After approval of the requirements
C) After the project charter
D) As soon as the solution approach is determined
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75
You are the business analyst in your organization and you've just completed the assessment on three different proposed solutions. In your judgment, you don't think any of the solutions provide enough value to justify being implemented. What should you tell the stakeholders?  

A) Choose the least costly solution.  
B) Ask for more time to find justification for the solutions.
C) Terminate the initiative.
D) Present each solution and allow the stakeholders to decide.
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76
You are working with the project stakeholders to analyze and prioritize their requirements for the project. One of the project requirements is to achieve a high-level of customer satisfaction for the project deliverable. What is the danger in this project requirement?  

A) Achieving customer satisfaction is a risk, as the project manager cannot control how satisfied the customer will be with the project deliverables.  
B) Achieving customer satisfaction is an assumption and should be documented in the project scope.
C) Achieving customer satisfaction should always map to the quality requirements for the project.
D) Achieving customer satisfaction is a subjective requirement and entails a high level of risk of being successfully accomplished.
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77
In a change-driven environment, what's more important than formal communications in regard to effective requirements management?  

A) Correct communication  
B) Frequency of communication
C) Message of communication
D) Type of communication
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78
What type of analysis can a business analyst perform to understand the functions of stakeholders, the location of stakeholders, the tasks stakeholders complete, and the stakeholders' concerns about the solution?

A) Technical assessment  
B) Stakeholder impact analysis
C) Organizational assessment
D) Operational analysis
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79
You are the business analyst for your organization and you're reviewing a change to your requirements. During this impact analysis, what tool can best help you assess the total impact of a requirement change?

A) Implementation SME  
B) Traceability
C) Coverage matrix
D) Integrated change control
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80
You are the business analyst for a large project in your organization. While your company prefers face-to-face communications there are many stakeholders located in different geographical locations. How can you still effectively serve as a business analyst when the stakeholders are not collocated?

A) You will need the stakeholders to periodically gather in one locale.  
B) You will need to travel on a regular rotation to each of the geographical locations to complete the business analyst duties.
C) Add more business analysts in each of the geographical location.
D) You will need to implement videoconferences.
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Unlock Deck
Unlock for access to all 321 flashcards in this deck.