Deck 5: Avaya Equinox Solution with Avaya Aura Collaboration Applications Integration

Question 1

Refer to the exhibit. A support technician has logged in to the Equinox Management web GUI and noticed an amber colored status indicator next to one of Equinox Media Servers under Devices. What can be the problem with the Equinox Media Server?

A) It is in the blocked state by Administrator.
B) It is In-Service/Online but is unresponsive.
C) It is In-Service/Online but has an alarm.
D) It is out of service and not reachable.

Answer 1

It is In-Service/Online but is unresponsive.

Question 2

Users are unable to connect to an Avaya Equinox Conferencing Virtual Meeting Room from Avaya IX™ Workplace Clients (Windows/Mac/iOS/Android) and Avaya IX™ Workplace for Web Clients. A traceSM output displays the following error message: 404 Not Found (No route available) Based on the error displayed in the trace, what is the cause of this problem?

A) SIP trunk/link to Communication Manager is down
B) Communication Manager routing mis-configuration
C) Avaya IX™ Workplace Clients' mis-configuration
D) Incorrect Dial Pattern in the SIP Routing configuration

Answer 2

Avaya IX™ Workplace Clients' mis-configuration

Question 3

A support engineer wants to set up System Manager to automatically trap/receive alarms generated by the customer's Avaya solution components and present them under Events > Alarms. Which two products can System Manager be set to automatically trap/receive alarms using internal Serviceability Agents? (Choose two.)

A) Avaya Aura Web Gateway
B) Avaya Aura Device Services
C) Avaya Aura Media Server
D) Avaya Multimedia Messaging

Answer 3

Avaya Aura Web Gateway
Avaya Multimedia Messaging

Question 4

Where can you administer or verify if an end-user has Instant Messaging capability?

A) Avaya Aura Messaging Web GUI
B) Avaya Breeze CLI
C) Avaya Aura Messaging CLI
D) System Manager > User Management

Question 5

What is the impact of an active ESMENABLED parameter set to 0 in AADS Dynamic Configuration on an Avaya IXTM Workplace Client (Win/Mac/iOS/Android)?

A) Avaya IXTM Workplace Client will not have the "Start My Meeting" button.
B) Avaya IXTM Workplace Client will not be able to make/receive calls.
C) Avaya IXTM Workplace Client will not be able to register.
D) Avaya IXTM Workplace Client will have no access to the Multimedia Messaging service.

Question 6

A support technician wants to analyse the AAWG log files. The technician has logged into the AAWG CLI via SSH and can't remember the location of the AAWG log files. Which CLI alias command will get them directly to the AAWG log files folder?

A) cdto log
B) cd logs
C) cd2 logs
D) cdto logs

Question 7

During the daily system health check, a support technician found out that AAWG services are not running and have to be started manually. Entering which CLI alias command will start the AAWG services?

A) svc csa start
B) svc cas start
C) service aawg start
D) svc aawq start

Question 8

In a Team Engagement deployment, the Avaya IXTM Workplace Thick Client (Windows/Mac/iOS/Android) registers and communicates to which component?

A) Avaya Aura Web Gateway
B) Avaya Aura Media Server
C) Equinox Management Server
D) Avaya Aura Session Manager

Question 9

Which tool allows you to view Presence and Instant Messaging/Multimedia Messaging information for a chosen user?

A) From the Presence Services menu of System Manager
B) Presence Services Admin Web GUI
C) Solution Deployment Manager (within System Manager)
D) Avaya Breeze Dashboard

Question 10

When a user has registered on Avaya IX™ Workplace Client, the following error message was displayed: VoIP Service Limited. VoIP service is currently available with limited service. While troubleshooting, a support engineer used the AADS URL tool to verify the current settings received by the Client from AADS, and identified an incorrect FQDN value for SET SIPPROXYSRVR parameter. Where and how can this error be corrected?

A) In System Manager web GUI, verify and correct the SM Instance FQDN under Session Manager Administration.
B) In Session Manager CLI, run the smconfig script and verify and correct the SM FQDN.
C) In Systern Manager web GUI, verify and correct the SM SIP Entity FQDN under Routing.
D) In AADS web GUI, verify and correct an FQDN value for Session Manager under DNS Mapping.

Question 11

Which three call flow steps apply to Avaya IXTM Workplace for Web Client? (Choose three.)

A) Register and use SIP Signaling with Communication Manager.
B) Obtain Dynamic Configuration from SM.
C) Exchange Instant Messages with Presence Services via HTTPS.
D) Exchange HTTPS Signaling with Avaya Aura Web Gateway (AAWG).
E) Obtain Dynamic Configuration from AADS.

Question 12

A support technician requires placing an Equinox Media Server into a Maintenance Mode. Where can this option be enabled?

A) In Equinox Management web GUI, check the box "In Maintenance" under Devices > Media & Signaling > Media Servers > Configuration.
B) In Equinox Media Server web GUI, check the box "In Maintenance" on the Dashboard.
C) In Equinox Management web GUI, under Devices > Media & Signaling > Media Servers, check the name of the Media Server, and choose the "In Maintenance" option from the menu.
D) In Equinox Media Server, choose the "In Maintenance" option under Maintenance options menu.

Question 13

When troubleshooting Avaya Breeze issues, which three components provide a good starting point when checking status? (Choose three.)

A) Breeze Snap-In (Service)
B) Breeze Server Instance
C) Breeze Serviceability Agent
D) Breeze Cluster
E) Breeze Status alarm Log

Question 14

In an Avaya Aura release 8.0.1 environment, where is the best place to start troubleshooting Instant Messaging issues?

A) Avaya Aura Messaging (AAM)
B) Presence Services Snap-In/Avaya Breeze
C) Avaya Aura Communication Manager
D) Avaya Aura Device Services (AADS)

Question 15

As part of the routine health check, a support technician tried to log in to Avaya Aura Device Services (AADS) web GUI. The login failed with the following error message: Internal Server Error. More details are available in OAMP log. Which CLI alias command provides quick access to the AADS configuration script for checking configuration parameters and solving this problem?

A) app configure
B) app configure aads
C) application configure
D) app config aads

Question 16

Which AAMS log, accessible via web GUI, displays details about changes to the AAMS state/configuration?

A) Operational Log
B) Components Status Log
C) Security Log
D) Event Log

Question 17

Which protocol is used between Avaya IXTM Workplace Clients for Multimedia Messaging?

A) RTP
B) UDP
C) TLS
D) HTTPS

Question 18

Which log is the most relevant log file recommended for troubleshooting the AADS issues?

A) AADS_log.log
B) AADSAlarms.log
C) AADSService.log
D) AADS.log

Question 19

A customer is unable to send or receive IM/Multimedia messages from their Avaya IXTM Workplace for Windows Client. The following error message is displayed: The messaging service is not currently available. What is the causing this problem?

A) The user does not have an Enhanced Multimedia Messaging license assigned.
B) The Breeze cluster hosting Presence Services is currently set to Offline Mode.
C) The Breeze cluster hosting Presence Services is currently set to Deny New Service.
D) The user's Multimedia Messaging account is currently suspended.

Question 20

All users of Avaya Equinox Conferencing are unable to connect to any Virtual Meeting Rooms. When viewing the server.log of Equinox Management the following error message is in the log: [AuthResult: result = REJECTED, message = MCUNoResponse]. Which cause does this error message point to?

A) Session Manager is not available.
B) Equinox Media Server is not available.
C) Equinox Management is not available.
D) Avaya Aura Web Gateway is not available.

Question 21

A support technician tried to log in to the AADS web GUI with their admin login, but found that all the configuration values were grayed out. Which log is useful for locating web authentication problems?

A) AADS.log
B) OAMP.log
C) catalina
D) CAS.log

Question 22

What is the default Logging Level setting on Avaya Aura Device Services?

A) INFO
B) FINEST
C) FINE
D) WARNING

Question 23

Customer has changed Avaya Aura Core and the Avaya Equinox Conferencing solution domain name. As a result, new FQDNs were assigned to all solution components. New server identity certificates are now required. This customer does not use a Third-Party Certificate Authority (CA) and is not planning to. The customer is asking you if signed identity certificates can be generated internally. What would you recommend?

A) Use Avaya Aura Device Services (AADS) as an internal Certificate Authority (CA).
B) A Certificate Authority (CA) is not a mandatory requirement as all Avaya Aura Core and Equinox solution components support self-signed certificates.
C) Use Utility Services as an internal Certificate Authority (CA).
D) Use System Manager as an internal Certificate Authority (CA).

Question 24

When using the collectLogs.sh utility for AADS and AAWG, what will the -nt option achieve?

A) Log files will not be content indexed.
B) Log files are not combined into a single file and can be reviewed in situ.
C) Log files will be content indexed.
D) Log files will be combined into a single archive.

Question 25

Which component hosts Unified Portal in a Team Engagement (TE) deployment of the Avaya Equinox Conferencing solution?

A) Avaya Aura Web Gateway
B) System Manager Server
C) Session Manager Server
D) Equinox Management Server

Question 26

Which three options are available for the traceSBC command? (Choose three.)

A) STUN/TURN/ICE
B) SIP
C) TLS Handshake
D) SDP
E) SRTP

Question 27

When saving a Customer Support Package on Equinox Management, which two options are available to select? (Choose two.)

A) Option to erase the captured files from the server after downloading
B) Capture logs for the last X minutes
C) Choice of a time period from which to capture logs
D) Option to schedule the Customer Support Package download

Question 28

A support technician wants to debug an Avaya IX™ Workplace for Web Client using the Google Chrome browser Developer Tools Console. While using Google Chrome browser, how can the Developer Tools Console be invoked?

A) Press F9
B) Press F10
C) Press F11
D) Press F12

Question 29

When an Avaya IX™ Workplace Client user tries to send an Instant Message, a Send Failed error message is displayed. Where and how could this error be corrected?

A) In AADS web GUI, verify and correct the value for SET ESMSRVR parameter.
B) From the Multimedia Messaging CLI, verify and correct the local host FQDN in etc/hosts.
C) In SMGR web GUI, verify and correct the value for IM Gateway in the User's Profile.
D) From the Breeze CLI, run the configuration script and verify/correct the Front-End FQDN.

Question 30

A user is trying to register on their Avaya IXTM Workplace Client (Windows/Mac/iOS/Android) from the Public Network. Which ASBCE Network Interface is usually set to connect to the Public Network, and will be the first point of contact for the registration request from the Client's IP?

A) M2 Interface
B) M1 Interface
C) B1 Interface
D) A1 Interface

Question 31

Which log file is recommended for troubleshooting AAWG issues?

A) CAS_log.log
B) CSASService.log
C) AAWG.log
D) CSA.log

Question 32

Avaya IX™ Workplace users are unable to connect to an Avaya Equinox Conferencing Virtual Meeting Room. Running traceSM displays the following error: 403 Forbidden Reason: "NoDefaultMCUService" Based on the error message in the trace, what is the cause of the problem?

A) There is no default Meeting Type assigned or there is no Meeting Type assigned for the Virtual Room.
B) No Equinox Media Server is set as a default Multipoint Control Unit (MCU).
C) No Equinox Media Server is available.
D) There is no Virtual Room assigned.

Question 33

A customer is unable to register on an Avaya IX™ Workplace Client (Windows). The following message is displayed: CHECK YOUR WEB ADDRESS AND TRY AGAIN. While troubleshooting a support technician checked the AADS.log and find the following information: class com.avaya.asm.core.exceptions.DMException: executeSessionMethod: cannot talk to Cassandra: command=StatementCommand [com.avaya.ustore.cas.SMSessionDAOAdapter$1@7b99f956] nestedException: class com.avaya.asm.core.exceptions.DMException: checkCluster: cannot talk to Cassandra nestedException: com.avaya.asm.core.exceptions.ConnectionPoolInitializerException:connections are down What is causing this failure?

A) AADS is unable to communicate with Session Manager's Cassandra Database.
B) AADS Cassandra database is down.
C) Data replication failure between Session Manager and AADS.
D) AADS is unable to communicate with System Manager's Cassandra Database.

Question 34

Users can register their Avaya IXTM Workplace client, whether they are located inside the Enterprise or connecting from a public network, without the need to modify client settings. Which DNS feature makes this possible?

A) Split Horizon
B) Zone Groups
C) Auto-Resolved Alias Records
D) Redirect Domain Requests

Question 35

Users are unable to send and receive IM/Multimedia messages. The Avaya IX™ Workplace Client displays the following error message: The messaging service is not currently available. Viewing the ps.log, you find the following log entry: [LDAP:error code 32 - No Such Object]; remaining name 'ou=USERS,dc=com'. What is causing this problem?

A) The maximum number of licensed subscribers has been reached.
B) The maximum number of subscribers has been reached.
C) The incorrect LDAP User Search Base parameter is in the Client REST Authentication configuration of Avaya Presence Snap-In.
D) The incorrect Authentication Mechanism parameter is in the Client REST Authentication configuration of Avaya Presence Snap-In.

Question 36

Multiple users are unable to send or receive Instant Messages. What is causing this problem?

A) Multimedia Messaging has lost synchronization with Session Manager.
B) Multimedia Messaging is in License Error Mode.
C) The maximum user threshold has been exceeded.
D) The Conversations Enabled option on the Presence Services > Messaging (REST) page is not selected.

Question 37

An AADS FQDN has been mis-configured in the AADS Dynamic Configuration settings, and a support technician wants to correct the setting. Which parameter must be updated with the correct AADS Server FQDN value?

A) Set ESMSRVR to the correct FQDN.
B) Set ACSSRVR to the correct FQDN.
C) Set ACSERVER to the correct FQDN.
D) Set ACSSERVR to the correct FQDN.

Question 38

Which logging level on AAWG and AADS can impact server performance, and is not recommended to be left on for long periods of time?

A) INFO
B) FINEST
C) WARNING
D) ERROR

Question 39

When troubleshooting an Avaya Equinox Conferencing solution issues related to access from the public network, debugging which component is recommended first?

A) Avaya Aura Web Gateway
B) Session Manager
C) Session Border Controller
D) Avaya Aura Communication Manager

Question 40

Which three call flow steps apply to Avaya IXTM Workplace Clients? (Choose three.)

A) Obtain Dynamic Configuration from SMGR.
B) Obtain Dynamic Configuration from AADS.
C) Register and exchange SIP signaling with ASM.
D) Exchange Instant Message/Multimedia Message information with Presence Services via HTTPS.
E) Register and uses SIP Signaling with Communication Manager.

Question 41

While using the built-in AAWG Developer's Test Application tool to make a test call to user 1001, which two commands should be entered? (Choose two.)

A) dc
B) dial 1001
C) cc
D) call 1001
E) ac

Question 42

How does setting the "IP Video" parameter to "N" (NO) on the signaling group between Communication Manager and Session Manager affect Avaya IX™ Workplace Clients (Windows/Mac/iOS/Android)?

A) The Clients can't use video during any type of calls.
B) The Clients can use video when calling each other, but can't use video when calling CM (H.323) users.
C) The Clients can use video during P2P calls, but can't use video during multipoint calls (calls to an Avaya Equinox Virtual Meeting Room).
D) The Clients can use video during multipoint calls (calls to an Avaya Equinox Virtual Meeting Room), but can't use video during P2P calls.

Question 43

A user is trying to register their Avaya IX™ Workplace for Web Client from the Public Network, but it displays the message: "Connecting" indefinitely Using traceSBC reveals no messages at all. What is the reason for the clients failure to register?

A) There is a problem with the user's Client certificate.
B) The STUN/TURN configuration is incorrect on the ASBCE.
C) The STUN/TURN configuration is incorrect on the Media Server.
D) There is an issue with the ASBCE B1 interface.

Question 44

Users are unable to access Avaya Equinox Conferencing for Web from the public network. One user said that when trying to access the Unified Portal, they received the following error message: HTTP Request Sent to HTTPS Port. What is causing this problem?

A) In ASBCE "Rewrite URL", in the Reverse Proxy, is disabled.
B) In ASBCE the "Rewrite URL" information, in the Reverse Proxy, is mis-configured for HTTP.
C) Avaya Aura Web Gateway (AAWG) has been configured to block HTTPS.
D) Avaya Aura Web Gateway (AAWG) has been configured to block HTTP.

Question 45

If enabled on AAWG and assuming AAWG R3.3 default web access port setting, what is the URL format to access AAWG built-in Developer's Test Application?

A) http://:8433/devclient/testApp/index.html
B) https://:8444/devclient/Testapp/index.html
C) https://:443/devclient/testapp/index.html
D) http://:8443/devclient/Testapp/index.html