Deck 13: Avaya IP Office Platform Configuration and Maintenance Exam

Question 1

Providers are components of one-X Portal that perform specific roles. What is the Telephony CSTA provider responsible for?

A) It handles direct interaction with the voicemail server for features such as message playback via the browser.
B) It handles telephony communications to and from the IP Office systems assigned to it.
C) It handles obtaining directory information from the IP Office systems.
D) It handles the browser connections between users and the one-X Portal server.

Answer 1

It handles telephony communications to and from the IP Office systems assigned to it.

Question 2

To allow a user access to the SSA tool for system monitoring and troubleshooting, which rights group in the security setting must the user have enabled?

A) System Status group
B) Installation group
C) Admin System
D) Maint Admin

Answer 2

System Status group

Question 3

Which tool can be used after the ignition process to help configure the System, Users, Group and Lines, in a step by step manner, for both IP500 V2 and Server Edition?

A) Management Tool
B) Configuration Tools
C) Configuration Wizard
D) Management Wizard

Answer 3

Management Tool

Question 4

A customer wants users to duplicate all their Outlook contacts into the one-X Portal personnel directory. How would you recommend the users do this?

A) Copy and paste all contacts from Outlook in their personal director.
B) Import the Outlook contact using a .csv format. Import the Outlook contact using a .csv format.
C) Integrate the IP Office with Outlook.
D) Add each Outlook contact individually into the personal directory.

Question 5

On an IP500 V2 control unit that has 12 DS30 modules configured, what is the maximum number ISDN-PRI trunks that can be configured?

A) 3
B) 4
C) 6
D) 8

Question 6

When you first power on the IP Office, there are two default incoming call routes; one is to route all voice calls to the Hunt Group main, which contains the first 10 extensions, and the other is for data calls. Where are data calls routed by default?

A) RAS access "Dialin"
B) Hunt group "Data"
C) Extension "Modern"
D) Hunt group "Main"

Question 7

A customer has two main receptionists using SoftConsole; however, when they are away from their desk, there are two back office workers who have the SoftConsole on their PC to take calls to cover these periods. How many licenses are required for two of the possible four SoftConsole to work in business hours?

A) 8
B) 6
C) 4
D) 2

Question 8

Which Application will enable users to access their own recordings from within Media Manager?

A) Web Self Management
B) Web Self Recordings
C) Web Self Media Manager
D) Web Self Administration

Question 9

As of Avaya IP Office Release 10 software, which type of licenses can be used?

A) ADI
B) PLDS
C) Windows
D) Linux

Question 10

In the IP Office Manager program, which statement describes a condition that will enable the display of the Voice Recording tab?

A) The IP Office system is a Server Edition.
B) Voicemail Pro is running in a Linux machine.
C) An Essential Edition is included in the IP Office.
D) Voicemail Pro/Lite is selected in the IP Office.

Question 11

A customer wants to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?

A) User Telephony
B) Short Code
C) ARS table
D) System Telephony

Question 12

Which three licenses can support the Avaya Equinox client without the additional need for a softphone? (Choose three.)

A) Basic User
B) Teleworker
C) Power User
D) Remote worker
E) Office Worker
F) Receptionist

Question 13

Which statement about the Linux OS for IP Office is true?

A) The base operating system installed is DOS.
B) The IP Office and Linux software is provided as a single DVD orderable from Avaya, or downloaded to a USB stick.
C) The Linux OS must be installed prior to beginning the IP Office Server Edition installation.
D) All initial IP Office system configurations must be completed via the Linux command line.

Question 14

Where can password rules and password complexities be set for Users?

A) Security Setting
B) Web Self Administration
C) Web Manager Administration
D) Manager Administration

Question 15

Which configuration area must be configured for the Hot Desking user?

A) Services
B) Telephony-Supervisor Settings
C) User Rights
D) Extension
E) Mobility

Question 16

A customer's main number is routed to the destination VM: Main in the incoming call route menu. Where should you now look to see the routing of these calls?

A) Voicemail Pro Modules
B) Auto Attendant menu
C) Hunt Groups
D) Users

Question 17

A customer with Server Edition has the capacity to register five consoles simultaneously, and wants to increase it to seven. Which action is needed to complete this increase?

A) Add a Preferred license.
B) Upgrade to Select Mode.
C) Add five receptionist licenses.
D) Upgrade to the latest software version.

Question 18

Time profiles can be used to automate a customer out-of-hours setting. It is also possible to override these times manually to either deactivate or activate the time profile. What do you need to create to allow the customer control of the time profile?

A) Time Profile
B) Short Code
C) Hunt Group
D) Directory Number

Question 19

There is a recommended order to powering up the IP500 V2: first power up the expansion modules before powering up the control unit. Why is this?

A) It is easier to start with the expansion unit at the top and then work your way down.
B) The expansion units may not always see the control unit if powered up last.
C) The expansion units take longer to power up.
D) All expansion units need to be powered for the control unit to discover them.

Question 20

When implementing a fully integrated multi-site network using only IP500 V2 control units, which license is required on all sites?

A) Preferred Edition - Messaging
B) IP500 Voice Networking Channels
C) IP500 IP Office Multi-Site Network
D) Advanced Small Community Networking

Question 21

Which two applications does the Unified Communication Module (UCM) support without the addition of an external server? (Choose two.)

A) Media Manager
B) one-X Portal
C) Voicemail Pro
D) Embedded Voicemail
E) one-X Communicator

Question 22

A customer has a Windows Voicemail Pro server. They want to route their callers to the correct destination using the VM Pro, depending on the caller's telephone number matching what is already in their records. Which voicemail action type is needed to configure this?

A) Condition Action
B) Miscellaneous Action
C) Database Action
D) Configuration Action

Question 23

By which method are alarm notifications sent to an IP Office support engineer?

A) SSA
B) SMTP
C) TFTP
D) System Monitor

Question 24

When you connect to the IP Office using Monitor, the time, date, and IP address of the system you are connected to is displayed. Which other key piece of information is displayed?

A) The last time the system was upgraded and to what version of software.
B) The last time any changes were made to the system.
C) The last time the system was rebooted.
D) The name of the last user to connect to the system using Monitor.

Question 25

Before attempting to connect an IP Office to a one-X Portal server, what must be checked?

A) Hunt Group Settings
B) User Rights
C) Security Settings
D) Time Profiles

Question 26

You have just plugged in a new IP500 V2, and you look at its Dashboard display to see the new device. No telephones are plugged into the unit. Why are two ports in one of the modules green?

A) There is a Combo Card in the chassis.
B) The operating system is up, and someone is administering the system.
C) The device has power and passed self-test.
D) LAN1 and LAN2 are disconnected.

Question 27

Which IP Office application will allow a system administrator to see historical events and alarms on a trunk in the IP Office?

A) System Status Application
B) Historical Reporting Application
C) Advanced Summary Reporter
D) Call Detail Reporter

Question 28

A customer wants all employees to be able to communicate seamlessly with each other and external parties. Some of their employees are often on the road, or off-site. Which application can you recommend for these users?

A) Mobile Twinning
B) Avaya Communicator
C) Suggest the User divert their extension to their mobile
D) one-X Mobile Preferred

Question 29

A remote worker with an Avaya SIP Client visits their office headquarters where the IP Office and one-X Portal are located. Which two technologies enable the worker to re-register locally? (Choose two.)

A) Port forwarding
B) Split DNS
C) Network Access
D) XMPP
E) Border controller

Question 30

A customer reports that when they receive calls over analog trunks, it takes 5 seconds to ring on the target. What is causing this problem?

A) The system Locale is not configured properly.
B) The priority level to 3 is set on Incoming Call Route.
C) The ring delay on the system telephony settings is not configured.
D) The IP Office is not receiving the ICLID from PSTN.

Question 31

Which application can be used to show the configuration size of the system?

A) Web LM Application
B) Web Manager Application
C) System Status Application
D) Manager Application

Question 32

If you choose to erase security settings to set them back to default, which three passwords will you be prompted to change? (Choose three.)

A) Administrator Password
B) Voicemail Pro Password
C) Security Password
D) User Password
E) System Password

Question 33

Using the Upgrade Wizard, which Password is required when upgrading the IP500 V2?

A) Manager password
B) Security password
C) Administration password
D) System password

Question 34

With a combo card in an IP500 V2, which two types of Trunk cards can also be present in the control unit? (Choose two.)

A) BRI
B) E&M
C) SIP
D) PRI
E) Analog

Question 35

Which method can be used to upgrade the voice prompts on the Embedded Voicemail?

A) Embedded File Management in the Manager Application
B) Embedded Monitoring Management
C) Voice Wizard in the Manager Application
D) External File Manager in the System Status Application

Question 36

A customer is reporting that since they last rebooted the IP Office, some of their users are not receiving calls as they did before. Which two tools can you use to determine the last person to make changes to the system? (Choose two.)

A) Monitor
B) System Status Application
C) Manager
D) Web-Manager

Question 37

A company with 500 users has a single IP Office Server Edition providing IP telephony, one-X Portal for presence and Instant Messaging, Voicemail, Conferencing, and Mobility support. They are buying a remote company with 400 users. They wish to support the 400 new users with same capabilities. To maintain Avaya support, what must be added to their Server Edition?

A) PRI licenses
B) Advanced Edition
C) Application Server
D) IP500 V2

Question 38

Calls into the IP500 V2 are not ringing to the expected user. Which statement describes how the call routing is validated?

A) Use the System Status Application (SSA) to see what user the call is ringing to.
B) Use Customer Call Status (CCS) to see what user the call is ringing to.
C) Capture a System Monitor trace and escalate to Avaya for an answer.
D) Wait until the system is idle and place test calls so you can hear which telephone is ringing.

Question 39

Which method can be used to add new users to a Server Edition in Select mode?

A) LDAP
B) LMS
C) Outlook Plugin
D) Duplicate User

Question 40

Which item lets you see the progress of a software upgrade on an expansion system?

A) IP Office Manager on the expansion system
B) System Monitor Program
C) System Tab
D) Web Manager Dashboard

Question 41

When using the System Status Application to troubleshoot an issue, which two methods can be used for collecting data? (Choose two.)

A) Snapshot Only
B) Selective View
C) Continuous Log
D) Resource View
E) Development Tracing

Question 42

By adding a 4-port expansion card to the IP 500V2, how many expansion units can the IP Office support in total?

A) 14
B) 10
C) 8
D) 12

Question 43

There are two applications where System Alarms can be viewed, but only one of the Applications can create a notification of an alarm via email. Which application has the ability to create notification of an alarm via email?

A) Web Manager Application
B) System Status Application
C) Monitor Application
D) Manager Application

Question 44

Which IP500 V2 base card supports both Analogue and Digital telephony?

A) Base Carrier Card
B) TCM8 Card
C) VCM Card
D) Combination Card

Question 45

How can you find the IP address of an IP extension?

A) Use the Extension Summary in SSA.
B) Look on the label on the underside of all IP Phones.
C) Use ARP from your PC.
D) Use Monitor to reset the telephone, and watch it get a new DHCP address.

Question 46

Which Configuration tile within the Configuration Wizard, must be populated first, before any other tiles can be seen?

A) Users
B) Status
C) Ignite
D) System

Question 47

When creating a Short Code that is to connect to a Start point on Modules in the Voicemail Pro, which Short Code feature should you use?

A) Voicemail Call
B) Voicemail Collect
C) Voicemail Off
D) Voicemail On

Question 48

Which Application is used to upgrade IP Office Server Edition?

A) Linux command line
B) Web Manager
C) Manager
D) System Status

Question 49

A customer tells you that the IP Office VoIP system has too much lag time between the speaker and the listener. Which two statements describe what you should do to determine the cause of the delay? (Choose two.)

A) Use SSA.
B) Examine the IP Telephone VoIP settings.
C) Check the PSTN Connection
D) Enable RTCP monitoring.
E) Use debug view.

Question 50

You have purchased a pre-configured Avaya Application Server. The server has Voicemail Pro and one-X Portal already installed. Which application should you use to check that they are both running?

A) Application Server
B) Monitor Application
C) Web Management
D) manager Application

Question 51

A customer has a requirement to prevent certain users from dialing out after 5 PM. They can only dial the emergency number and internal extensions. Which two programming options can you use to achieve this? (Choose two.)

A) Time Profiles
B) Source Number
C) Account Codes
D) User Rights
E) System short Codes