Deck 1: Avaya Aura Contact Center Administration

Question 1

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

A) Create a shared directory on a networked logical drive to store the database backup.
B) Shutdown the Avaya Aura Contact Center (AACC) server.
C) Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup
D) Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

Answer 1

Create a shared directory on a networked logical drive to store the database backup.
Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup

Question 2

You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura Contact Center (AACC). Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?

A) 223.0.0.255
B) 225.0.1.254
C) 242.0.1.0
D) 240.255.255.254

Answer 2

242.0.1.0

Question 3

Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

A) Mission Critical HA with or without Avaya Aura platform resiliency
B) Mission Critical HA with Midsize Enterprise (ME)
C) Mission Critical HA with Avaya Aura Unified Communications Virtualized Environment
D) Mission Critical HA with Midsize Business Template

Answer 3

Mission Critical HA with Midsize Enterprise (ME)
Mission Critical HA with Avaya Aura Unified Communications Virtualized Environment
Mission Critical HA with Midsize Business Template

Question 4

You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose three.)

A) skillset based routing
B) anchoring of calls
C) recorded announcements
D) music on hold
E) text to speech engine

Question 5

After a successful installation of Avaya Aura Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet. What is a valid name for the site specific patch?

A) AvayaCC_CCMS_7.0.0.0.12.0021_Patch
B) AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack
C) AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack
D) AvayaCC_CCMS_7.0.0.0.11.0210_Patch

Question 6

After the Avaya Aura Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status. In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)

A) Ensure one Element Role is listed for both the Primary and Backup server.
B) Ensure one Element Role is listed for both the Active and Standby server.
C) Ensure only two nodes are listed.
D) Ensure no alarms are listed in the Alarm Description column.

Question 7

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing. Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

A) 72 Hours
B) 48 Hours
C) 24 Hours
D) 12 Hours

Question 8

A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream. Where do you set the transmission mode for the site to Unicast?

A) From the CCMS > RSM IP Address window
B) From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings
C) From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings
D) From the CCMS > RSMConfig

Question 9

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center. Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

A) Assign an AAD login ID and password to each agent.
B) Enable Agent Desktop integration in each agent's Call Presentation Class.
C) Associate a domain user account with each agent.
D) Acquire each agent's telephone.

Question 10

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure. Which three conditions must be satisfied before a switch over can occur? (Choose three.)

A) Switchover is only enabled on the standby server.
B) The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.
C) The active and standby servers can communicate with the trusted server
D) The active and standby servers have switchover enabled.
E) The active server is running. All the critical CCMS and CCT services are running.

Question 11

When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore. How are these services shut-down?

A) Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
B) Use the System Control and Monitor utility to manually shut-down the services.
C) The database utility performs the shut-down automatically.
D) Use the Windows Services utility to manually shut-down the services.

Question 12

After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup. From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

A) Select Location and Immediate Backup
B) Map Drive and Immediate Backup
C) Backup Drive and Immediate Backup
D) Backup Location and Immediate Backup

Question 13

On which servers is the Enable Switchover function available when configuring Avaya Aura Contact Center (AACC) High Availability (HA)?

A) Primary Server
B) Primary and Backup Servers
C) Active and Standby Servers
D) Active Server

Question 14

During the Avaya Aura Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

A) Avaya Aura Contact Center Configuration Wizard
B) Avaya Aura Contact Center Startup Wizard
C) Avaya Aura Contact Center Installation Wizard
D) Avaya Aura Contact Center Ignition Wizard

Question 15

You have created a new application (script) in Orchestration Designer (OD). Which configuration steps in OD will allow you to place a test call to the new application?

A) Select Application Routes > CDNs > Configured Routes > Select Application > Save
B) Select Application > Routes > Add Application > Save
C) Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save
D) Select CDNs > Add Application > Save

Question 16

After completing the Avaya Aura Contact Center installation, you want to display the installation log. What is the path to the log?

A) D:\Avaya\Logs\Sysops
B) C:\Logs\Sysops
C) D:\Avaya\Logs\PVI
D) C:\Avaya\Logs\Sysops

Question 17

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

A) From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
B) From Windows > Apps > Multimedia Dashboard > Web Statistics
C) From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
D) From Windows > Administrative Tools > Services > Web Statistics

Question 18

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS). After changing the value, which CCMS service must be restarted so that the new value can take effect?

A) CCMS SDP_Service, the Statistical Data Propagator Service
B) CCMS RSM_Service, the Real-Time Statistical Manager Service
C) CCMS RDC_Service, the Real-Time Data Calculator Service
D) CCMS IS_Service, the Intrinsic Service

Question 19

Which method does Avaya recommend for installing Avaya Aura Contact Center (AACC) on a supported server?

A) Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.
B) Run the installation from a remote hard disk copy of the installation DVD.
C) Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.
D) Insert the Contact Center DVD into the DVD drive of your server.

Question 20

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?

A) C:\Contact Center\Logs\Common Components\DBMaintenance.log
B) D:\Logs\Common Components\DBMaintenance.log
C) D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log
D) D:\Avaya\Logs\Common Components\CC_DBMaintenance

Question 21

Which two statements about scheduled backups are true? (Choose two.)

A) Contact Center stores up to seven backup files at each server location.
B) You can use this utility to back up operating system files.
C) The backup location must be a tape or optical drive.
D) You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

Question 22

Avaya Aura Contact Center (AACC) Release 7 supports only the Avaya Aura Media Server (AAMS), formerly called Avaya Media Server. Which three statements regarding the AAMS are true? (Choose three.)

A) AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
B) AACC requires a license for each AAMS instance in the solution.
C) An Avaya Aura Media Server High Availability pair of server requires two instance licenses.
D) A standalone Avaya Aura Media Server is supported on the Windows Server operating system.

Question 23

You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS). Which operation on the server can the Server Utility perform?

A) Modify real-Time Display interface parameters
B) View Alarms and Events
C) Perform database restores
D) Administer licensing

Question 24

Avaya Aura Contact Center (AACC) supports VMware vSphere. VMware vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server. Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware virtual machine are true? (Choose three.)

A) Voice and Multimedia Contact Server with Avaya Aura Media Server
B) Multimedia Contact Server Only
C) Voice and Multimedia Contact Server without Avaya Aura Media Server
D) Voice Contact Server Only

Question 25

Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support. Which remote access tool does Avaya recommend?

A) Avaya Secure Access Link
B) pcAnywhere
C) NetMeeting
D) AA_Rescue

Question 26

Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

A) Microsoft Windows 8.1 (32-bit and 64-bit)
B) Microsoft Windows 7 (32-bit and 64-bit)
C) Windows XP Professional SP2 or later
D) Microsoft Windows 10 (32-bit and 64-bit)
E) Agent Desktop Release 7.0 (32-bit and 64-bit)

Question 27

To ensure resiliency, you have been asked to add an additional license manager to the network. Which licensing type supports an additional license manager?

A) Nodal Enterprise, when a standby license manager is configured.
B) Remote Enterprise, when a standby license manager is configured.
C) Network Enterprise, where you can configure a primary and a secondary License Manager.
D) Corporate Enterprise, where you can configure a primary and a secondary License Manager.

Question 28

Avaya Aura Contact Center (AACC) uses the media processing capabilities of the Avaya Aura Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)

A) AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
B) AACC does not require a license for each AAMS instance in the solution.
C) AACC integrates with AAMS using Media Server Markup Language (MSML) based communication.
D) AAMS provides a MSML-based service type named ACC_APP_ID.

Question 29

When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs. CCMS then anchors the customer call to a port on which component?

A) Call Pilot
B) Avaya Aura Communication Manager
C) Avaya Aura Media Server
D) Avaya Aura Midsize Enterprise (ME)

Question 30

In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data. When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?

A) In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.  
B) In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.  
C) In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
D) In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.

Question 31

You will need to configure Internet Explorer (IE) options to access Avaya Aura Contact Center (AACC) components such as Contact Center Manager Administration (CCMA). Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

A) CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.
B) You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).
C) CCMA supports only the 32-bit version of Microsoft Internet Explorer.
D) Install Microsoft Internet Explorer 10.0 or 11.0.

Question 32

Avaya Aura Contact Center (AACC) uses Avaya Aura Media Server (AAMS) media processing capabilities. When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

A) If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.
B) Select the Master Content Store check box for only one media server.
C) Select the Master Content Store check box for the AAMS server that manages media and prompts.
D) Select the Master Content Store check box for each media server.

Question 33

You are installing Avaya Agent Desktop (AAD) on an agent PC. Which three Microsoft software components must be installed? (Choose three.)

A) Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
B) Microsoft WinPcap
C) Microsoft .NET Framework 4.5.2
D) Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)
E) Microsoft Silverlight

Question 34

A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities. Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC)?

A) From the server, navigate to the Server Configuration > Licensing tab
B) From the server, locate Multimedia Commissioning > Multimedia Licensing tab
C) From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab
D) From the Contact Center License Manager > Configuration > Contact Center Licensing tab

Question 35

A customer has Avaya Aura Contact Center (AACC) and Avaya Aura Unified Communications Platform Integration. For the Avaya Aura Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

A) Enable TLS encryption for Hosts.
B) Install a Signed Certificate from a Trusted Host.
C) Add the Avaya Aura Contact Center as a Trusted Host.
D) Add a Routing Policy for the AACC.

Question 36

Which features should be enabled in the Windows Server operating system before you install Avaya Aura Contact Center?

A) IIS and XPS Viewer to view reports on the server.
B) Storage Manager for SAN's for managing the remote backups and IIS
C) TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
D) Simple Network Management Protocol and Windows Server Backup for monitoring and controlling of Network elements and Server backups.

Question 37

With the Avaya Aura Contact Center (AACC) High Availability (HA) solution, email notifications can be sent automatically when a switchover occurs. What information can be included? (Choose two.)

A) A description of the switchover type
B) Switchover Information about the involved servers
C) Additional information of the critical service or network failures
D) Support numbers to reach out to Avaya

Question 38

You are preparing to install an Avaya Aura Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC. In which Avaya support document will you find the server requirements?

A) Avaya Aura Contact Center Overview and Specifications
B) Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
C) Avaya Aura Contact Center Administration
D) Avaya Aura Contact Center Commissioning for Avaya Aura Unified Communications

Question 39

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

A) The ability to use Hot Desking feature.
B) The ability to access files on their network.
C) The ability to map the user to a Windows account.
D) The ability to provide voice, e-mail and chat functionality to a single application.

Question 40

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

A) Multimedia Dashboard
B) Reference Client
C) Server Utility
D) Server Manager

Question 41

Avaya Aura Media Server (AAMS) is used in SIP-enabled Contact Centers for media processing. Which two configurations are possible with Avaya Aura Contact Center (AACC) 7.1? (Choose two.)

A) AAMS installed with OVA in Virtual System
B) AAMS installed on Hyper-V cores on Physical Server
C) AAMS installed on Hyper-V cores in Virtual System
D) AAMS installed with OVA on Physical Server

Question 42

When commissioning an Avaya Aura Contact Center (AACC), you need to associate the Communication Control Toolkit (CCT) with CCMS (Contact Center Manager Server). What steps are performed to add the CCT in Contact Center Manager Administration (CCMA), and then associate it to CCMS?

A) From CCT > Windows > Avaya > Contact Center > Server Configuration > Add Server
B) From the CCMA Launchpad > Configuration > Server menu > Add Server
C) From the CCMA Launchpad > Contact Center Management > Add Server
D) From CCMS > Avaya > Contact Center > Add Server