Deck 9: Digital Connections, Communication, and Collaboration

Question 1

Which healthcare technology in an acute care facility is most likely to cause health professional burnout?

A) Facility-furnished smart phones
B) Electronic medical records
C) Patient portals to medical records
D) Telemonitoring of older patients

Answer 1

B
Explanation: The healthcare technology most likely to cause health professional burnout is electronic medical records (EMRs) because they are ubiquitous; many, if not most, are not interoperable with other organizations' records; and few are fully optimized for health professional use or patient access. Facility-furnished smart phones are not a likely source of health professional burnout. Some older patients learn to do home telemonitoring (monitoring of vital signs in the home) if they become home healthcare patients, but this ability is not a likely source of health professional burnout.

Question 2

Of these top four healthcare priorities, which was ranked fourth in a survey of healthcare consumers?

A) Receiving personal care from providers
B) Information of economics of coverage
C) Care choices, convenience, and access
D) Digital connections to manage healthcare

Answer 2

D
Explanation: Among the provided options, being digitally connected to manage healthcare ranked fourth among surveyed individuals. This prioritization puts the health care digital revolution into perspective, as it indicates that digital tools, while of interest to patients, lag well behind interpersonal relationships with doctors, the finances of care, and access issues on the patient priority scale.

Question 3

While electronic medical records (EMRs) are rapidly growing in use in healthcare settings, they present multiple issues and concerns. Which is the most glaring problem identified by clinicians?

A) The huge amounts of time and effort needed to enter data and to find information
B) Formatting and templates that create repetitious and irrelevant clinical information
C) Design preferential to coding and billing over clinical care needs
D) Concern about possible security breaches and misuse of clinical and patient data

Answer 3

A
Explanation: All of the concerns are real. However, the most glaring problem identified is the amount of time and effort needed to enter data and to find relevant information within the EMR. Some estimate that doctors and nurses spend half their time in documentation when in the clinical setting and, as a result, perform other clinical and administrative tasks after hours. It is believed that this concern with EMRs is directly related to clinician burnout.

Question 4

The majority of practicing health professionals have eagerly incorporated electronic tools into their daily work flow. Which is the most positive outcome related to the use of electronic communication?

A) Opportunity for an abundance of shared information
B) Instant access to all important information
C) Immediate life-saving responses
D) Time saved versus arranging a conversation

Question 5

A policy statement published in the Online Journal of Nursing Informatics (Storck, 2017) provides guidelines for health professional\patient texting. Which practice is recommended?

A) Require the patient change their password after each communication.
B) Call the patient prior to texting to make sure the phone number is correct.
C) Store patient phone contacts only as the patient's first name and last initial.
D) Transfer all texted patient information in the patient's permanent health record.

Question 6

Which connected care practice also applies to digital communication between a patient and the healthcare provider?

A) Express the message clearly and succinctly, using neutral words and phrases.
B) Divide complex consultations and discussions into multiple text messages.
C) Share communications from patients with all professionals and support staff.
D) Require medical practices to install email in order to receive digital communications.

Question 7

Medical professionals may want to help their patients select and use medical apps that are safe and effective. Which action is appropriate for the medical practitioner to perform prior to recommending an app to patients?

A) Review app descriptions, user ratings, and reviews online.
B) Send a survey to other professionals about the apps they use.
C) Verify that the app presents information in a scientific manner.
D) Supply an app being considered to patients and ask for feedback.

Question 8

Healthcare mobile apps are only truly patient centered if the app design meets the needs of the population using it.

Question 9

Artificial intelligence research shows when machines learn to think like humans they absorb human prejudices and biases and do not have the ability to counteract these biases.

Question 10

Hospital telemetry false alarms are rare.