Deck 10: Communicating on the Job Market

Question 1

Managers report that 7 out of the 10 qualities they value most in employees are associated with

A) technical knowledge.
B) qualifications.
C) hard work.
D) communication skills.

Answer 1

D

Question 2

In terms of enhanced customer satisfaction, the most important communication skills are recognized as

A) employees' listening skills, empathy, and cultural sensitivity.
B) employees' track record, clarity, and directness.
C) employees' listening skills, assertiveness, and reliability.
D) employees' loyalty, popularity, and experience.

Answer 2

A

Question 3

When team members serve as brand ambassadors and act as voices for policy changes in the wider world, they are particularly demonstrating which benefit of good workplace communication?

A) Good communicators enhance customer satisfaction.
B) Good communicators are team-players.
C) Good communicators make the best leaders.
D) Good communicators build public awareness.

Answer 3

D

Question 4

Business analysis has indicated that the most effective leaders

A) focus on productivity over employee satisfaction.
B) spend equal time interacting with employees and clients.
C) focus on both tasks and relationships.
D) focus on employee satisfaction over customer satisfaction.

Question 5

When Robyn felt that she had come to a dead-end in her job, she became disillusioned. She lost her enthusiasm, and this was noticed by her clients and coworkers alike. She tried many tactics for regaining confidence, but none of them worked until Dan reminded her that sometimes two heads are better than one. Robyn began cooperating and engaging much more actively with Dan and her other colleagues, rather than working issues out on her own. Her confidence returned, and she felt she was a better communicator. This scenario reminds us above all that good communicators

A) build public awareness.
B) work well in teams.
C) make good leaders.
D) enhance customer satisfaction.

Question 6

The process of making connections and cultivating relationships that might help your career aspirations is known as

A) profiling.
B) networking.
C) socializing.
D) interpolating.

Question 7

Which of the following affiliations would prospective employers be least likely to see as problematic on an online profile?

A) Habitat for Humanity
B) The NRA
C) Planned Parenthood
D) Billy Graham Evangelistic Association

Question 8

What is the average number of links separating any two people in the world?

A) 6
B) 8
C) 10
D) 12

Question 9

Once you have decided that finding and landing a job starts right now, what should ideally be the first priority?

A) Conduct informational interviews.
B) Be proactive about looking for networking prospects.
C) Seek referrals.
D) Engage in service learning and volunteerism.

Question 10

You are curious to know what kind of salaries you might expect in your field. What might you ask a relevant professional?

A) Never ask this question, which is considered rude and presumptuous.
B) Be indirect and ask, "What kind of salary might I expect if I ever held a position like yours?"
C) Be direct and simply ask, "What do you make?"
D) Indicate your salary expectations and see how the interviewer reacts.

Question 11

Kara wants to better understand what a job in social work would be like. She has reached out to Dr. Thomas, who works in this field, to learn more. What kind of interview will Kara be conducting with her?

A) Selection
B) Behavioral
C) Informational
D) Case

Question 12

"What kinds of skills are considered most valuable in your organization?" This is a question that might be asked in what type of interview?

A) Informational
B) Behavioral
C) Panel
D) Selection

Question 13

Liam hopes to work as a journalist after graduation, so he joined the Online News Association at a discounted rate as a student. Which strategy is Liam employing to build a career-enhancing network?

A) Volunteering
B) Keeping up with local news
C) seeking referrals.
D) Joining career-related organizations

Question 14

Which of the following job seekers should consider including a middle initial in her or his online profile to minimize the chances of mistaken identity?

A) Horatio Alger
B) Matthew Watson
C) Tordis Trethewey
D) Edith Gilhooley

Question 15

At least 7 out of 10 employers U.S. recruiters have ruled out job candidates based on their

A) online presence.
B) lack of volunteer service.
C) college grades.
D) weak cover letter.

Question 16

Jason is creating a summary of his professional strengths and achievements. In other words, he is working on a

A) profile.
B) blog.
C) cover letter.
D) résumé.

Question 17

Which item includes a self-introduction, some self-promotion, and a call for further action?

A) Profile
B) Blog
C) Cover letter
D) Résumé

Question 18

Nadia is looking for a job in public relations in the music industry. Which photo of herself should she post on her professional networking account?

A) A photo of herself in front the Rock n Roll Museum in Seattle
B) A photo of herself and friends closing down the beer garden at a blues festival
C) A photo of herself with her family at a recent reunion
D) A photo of herself playing the guitar

Question 19

You are writing a cover letter. How should you conclude this text?

A) Demonstrate your knowledge of the company and your interest in the job.
B) Express appreciation to the reader for considering you.
C) Politely request an interview.
D) Describe your accomplishments.

Question 20

Which strategy should you follow when pursuing a job?

A) Keep a record of everyone you have communicated with (along with their contact information) and a summary of your communication.
B) To show your enthusiasm, phone the recruiter, even though the application says, "No calls."
C) Use a fun and distinctive email address.
D) Direct your cover letter to a generic entity rather than a specific person.

Question 21

When considering your online presence as a job seeker, remember to look

A) intelligent.
B) popular.
C) professional.
D) available.

Question 22

Which of the following steps should come first in a cover letter?

A) Indicate the position you are applying for.
B) Request an interview.
C) Describe your accomplishments.
D) Express your interest in the job.

Question 23

Why is it especially important to make your application materials easily scannable, and include words directly relevant to your qualifications for the job?

A) Because employers will keep your information on file for the future.
B) Because it suggests that you can follow directions.
C) Because many companies use scanning software to help identify the most promising applications.
D) Because it demonstrates a necessary familiarity with technology.

Question 24

A question and answer session during which a candidate's qualifications are considered is a(n) _______ interview.

A) case
B) informational
C) behavioral
D) selection

Question 25

You are preparing for an employment interview. Which step should you apply first?

A) Be sure you are clear about the time and location of the meeting.
B) Research the organization.
C) Prepare for likely questions.
D) Create a presentation about yourself for the interview.

Question 26

Naveed is preparing a presentation about himself for a job interview. He asks the recruiter about who will be present at the interview and what kinds of information they would like to know. Which strategy is he applying?

A) Focus on relevant accomplishments.
B) Follow the principles of good public speaking.
C) Be audience oriented.
D) Consider technology needs.

Question 27

Valeria is preparing a presentation about herself for a job interview. She asks if a projector and speakers will be available in the interview room. Which strategy is she applying?

A) Focus on relevant accomplishments.
B) Follow the principles of good public speaking.
C) Be audience oriented.
D) Consider technology needs.

Question 28

Henry is preparing a presentation about himself for a job interview. He takes care that the photos and graphics he will use are professional, clearly understood, and employ minimal accompanying text. Which strategy is he applying?

A) Make your visuals simple.
B) Be brief.
C) Focus on relevant accomplishments.
D) Follow the principles of good public speaking.

Question 29

When preparing a presentation about yourself for a job interview, the reminder that your presentation should occupy a small fraction of the time available for the interview points to which recommended strategy?

A) Practice.
B) Be brief.
C) Be audience oriented.
D) Make your visuals simple.

Question 30

Which aspect of preparing for a job interview calls for many of the same strategies as managing apprehension while giving a speech?

A) Knowing when and where to go.
B) Doing research.
C) Reframing anxiety as enthusiasm.
D) Being brief.

Question 31

Two elements of the delivery of a successful interview presentation are recommended above all. They are: speaking

A) assertively and keeping personal information to a minimum.
B) fast but clearly, to include everything you need to say.
C) formally and using note-cards.
D) conversationally and without notes.

Question 32

If you begin your interview presentation with an attention-getter, develop clear points, provide strong evidence, and end on a memorable note, you are

A) focusing on relevant accomplishments.
B) following the principles of good public speaking.
C) showing you can manage your anxiety.
D) showing initiative and originality.

Question 33

When asked to describe his greatest weakness, Brian says, "I am a perfectionist and sometimes have a hard time letting go of a project until every aspect of it is the best it can be." Which strategy did he employ to address this common interview question?

A) Discuss a weakness that can also be viewed as a strength.
B) Discuss a weakness that is unrelated to the job and then relate it to the job.
C) Discuss a weakness the interviewer already knows about.
D) Discuss a weakness you have been working to remedy.

Question 34

When deciding on how to respond to an illegal interview question, you should

A) weigh various factors such as the nature of the question and your desire for the job.
B) disregard your "gut" level of comfort with the question.
C) assume that the intent of the interviewer is malicious.
D) disregard the nature of the question.

Question 35

If they decide to answer an illegal question without making any objections, job candidates should be aware that they may

A) themselves have behaved illegally.
B) have raised the likelihood of other illegal questions later.
C) have been asked a "trick question."
D) have jeopardized their chances of getting the job.

Question 36

Which of the following questions is illegal to ask in a job interview?

A) What days and shifts can you work?
B) What are the names of your personal references?
C) Do you suffer from depression?
D) Do any of your relatives work for us?

Question 37

Which of the following questions is illegal to ask in a job interview?

A) Where were you born?
B) What is your current salary?
C) What is your expected salary?
D) Why are you leaving your current role?

Question 38

Which of the following questions is illegal to ask in a job interview?

A) Are you legally eligible to work in the United States?
B) Are you pregnant?
C) Do you have a high school diploma?
D) How long did you stay at your last job?

Question 39

In general, it is illegal to ask job candidates questions to discover information about their

A) politics.
B) aptitudes.
C) interests.
D) ambitions.

Question 40

Explaining politely but firmly that she was uncomfortable with questions regarding her sexual orientation, Tahlia ended the job interview, said goodbye, and hung up the phone. Which strategy did she use to deal with illegal questions?

A) Point out the irrelevance
B) Redirect
C) Refuse
D) Withdraw

Question 41

Which option for dealing with illegal questions may inadvertently open the door to discrimination in hiring decisions?

A) Withdraw
B) Refuse
C) Answer without objecting
D) Point out the irrelevance

Question 42

Which question should you prepare to answer near the end of an interview?

A) What do you require for a salary?
B) Tell me about a time when you dealt with an ethical dilemma.
C) Where do you see yourself in five years?
D) Do you have any questions of your own?

Question 43

When is the most appropriate time to ask about your expected salary?

A) As soon as possible, in case it's too low for you to consider the job
B) After you have received a job offer
C) Once you feel you've established a rapport with the interviewer
D) In an email after the interview

Question 44

How should you conclude a thank-you message to your interviewer?

A) Ask about the next steps in the process.
B) Inquire what management style you can expect from your supervisors.
C) Explain any doubts you may have about the position.
D) Indicate that the interview left you excited about the possibility of being associated with the organization.

Question 45

Because most employers recognize that past performance can be the best indicator of future performance, they conduct _______ interviews.

A) behavioral
B) selection
C) informational
D) panel

Question 46

At what time does one recruiter suggest sending a thank-you email?

A) During work hours, but early in the morning
B) On the weekend
C) After 5 pm, on a work day
D) During work hours, but closer to the end of day

Question 47

Which of the following questions would be asked in a behavioral interview?

A) Describe a time when you needed to work as part of a team.
B) Tell me about yourself.
C) If you were a car, what kind would you be?
D) Where do you see yourself in five years from now?

Question 48

Which of the following is most likely to be an opening interview question?

A) What makes you think you're qualified to work for this company?
B) Tell me something about yourself.
C) Why do you want to work for us?
D) What major challenges have you faced and how have you dealt with them?

Question 49

How should you respond if asked about your salary requirements?

A) Ask the interviewers what they think you are worth to them.
B) Underestimate your salary, hoping to renegotiate for higher pay if hired.
C) Name the highest pay bracket, projecting confidence and self-worth.
D) Identify a salary range and back up your numbers with reasons why you would be a good member of the team.

Question 50

When interviewers want to know how realistic you are, they might ask which of the following questions?

A) Why do you want to work for us?
B) What accomplishments have given you the most satisfaction?
C) Where do you see yourself in five years?
D) What is your greatest strength?

Question 51

In terms of dressing appropriately for an interview, it is particularly worth remembering that

A) most interviewers form their opinions about applicants within the first four minutes of conversation.
B) most interviewers are unconcerned how applicants dress, as long as they are comfortable.
C) many interviewers may look more favorably on applicants who dress in the same way as they do.
D) many interviewers are less concerned with your appearance than in discovering the "real you."

Question 52

Why is it important to bring copies of your résumé and portfolio to a job interview?

A) They will give you something to consult if you lose track of what you are saying.
B) They will showcase your qualifications and demonstrate that you can sell yourself well.
C) They will indicate confidence and ambition.
D) They will be useful as visual aids.

Question 53

Which of the following would be a good screen name for an employment interview?

A) big_biceps
B) up_for_anything
C) world's_best_manager
D) maria_gonzales18

Question 54

Which of the following is a reason for the growing number of interviews conducted via video conference?

A) Company budgets are larger.
B) Interviewers prefer video interviews to face-to-face interaction.
C) Interviewers can easily review applicants' video interviews.
D) Work teams are geographically distributed.

Question 55

Which guideline should you apply for a video interview?

A) Dress casually to be comfortable.
B) Keep your pet out of view but nearby but to reduce your anxiety.
C) Set up your phone or tablet on a tripod or other stable device stand.
D) Use a creative backdrop that conveys your personality.

Question 56

Which guideline should you apply in a video interview?

A) Look at the camera, not your screen monitor.
B) Look at the screen monitor, not the camera.
C) Glance frequently at your notes.
D) Read closely from a manuscript.

Question 57

_______ of the guidelines that apply to face-to-face interviews will apply to mediated interviews.

A) None
B) Some
C) All
D) About half

Question 58

Why is it important to ask in advance how long a video interview will last?

A) To ensure that your computer is sufficiently charged
B) To assess how serious the interviewer considers you as a candidate
C) To convey that your time is valuable
D) To make the best first impression, knowing your time to do so may be brief

Question 59

What is the best way to boost your confidence for a video interview?

A) Dim the lighting to create a relaxed mood.
B) Buy a new laptop to suggest you are tech-savvy.
C) Dress for success.
D) Practice.

Question 60

Identify five strategies to build a career-enhancing network.

Question 61

What are the six steps to follow when applying for a job?

Question 62

Identify four ways to answer the question "What is your greatest weakness?"

Question 63

What are five strategies for dealing with illegal questions in a job interview?

Question 64

Which seven pieces of advice are recommended as preparation for phone or video job
interviews?

Question 65

Discuss the reasons why good communication skills are so essential in the workplace.

Question 66

Discuss how you can cultivate an online identity that appeals to prospective employers.

Question 67

Explain what preparatory steps you can take to make a good impression during employment interviews.

Question 68

Discuss the best ways to conduct yourself during employment interviews.