Deck 11: Changing Organizational Culture

Question 1

Why do most change efforts fail? Pick all that apply.

A) Failure of advertising
B) Failure of financing
C) Failure of ideas
D) Failure of will
E) Failure of execution

Answer 1

C, D, E

Question 2

What does the rider represent, according to the Switch framework?

A) A person's desire to win, no matter what the cost
B) A person's rational, analytical side
C) A person's desire to be free and in control
D) A person's motivation, which is often unconscious and driven by emotion
E) The environment, including how easy the change is to do

Answer 2

B

Question 3

What does the elephant represent, according to the Switch framework?

A) A person's desire to win, no matter what the cost
B) A person's rational, analytical side
C) A person's desire to be free and in control
D) A person's motivation, which is often unconscious and driven by emotion
E) The environment, including how easy the change is to do

Answer 3

D

Question 4

What does the path represent, according to the Switch framework?

A) A person's desire to win, no matter what the cost
B) A person's rational, analytical side
C) A person's desire to be free and in control
D) A person's motivation, which is often unconscious and driven by emotion
E) The environment, including how easy the change is to do

Question 5

According to the Switch framework, which of the following would be most effective in engaging people in a change you are trying to make? Mark all that apply

A) Presenting a lot of data to convince people to change
B) Appealing to the heart to motivate people to change
C) Comparing the performance of three groups against each other
D) Making the change easy to do
E) None of the above

Question 6

Changing the financing model from fee for service to global payments at Cambridge Health Alliance represents what kind of strategy, based on the Switch framework?

A) A rider strategy
B) An elephant strategy
C) A path strategy
D) A visionary strategy
E) None of the above

Question 7

Building 100 Million Healthier Lives as a shared movement to improve health, wellbeing and equity with a critical mass of change makers represents which element of Switch strategy or step of the Kotter framework? Mark all that apply

A) A rider strategy because the number is really big
B) An elephant strategy because people feel safer taking on complex change when they don't feel alone
C) A strategy to engage a volunteer army to build broad based action
D) A strategy to sustain acceleration
E) A strategy to anchor changes in culture

Question 8

Creating Pathways to Population Health in 100 Million Healthier Lives as an agreed-upon framework by major credible groups that speak to a critical mass of health care organizations represents what kind of Switch strategy or Kotter step?

A) A rider strategy to analyze population health data from health care organizations
B) An elephant strategy to motivate broad-based action
C) A path strategy to make the way to change a lot clearer and simpler
D) A strategy to build a sense of urgency
E) A strategy to anchor changes in policy or culture

Question 9

What is agency or one of its components, according to the "Psychology of Change"? Mark all that apply.

A) A place where you can go to contract for services
B) Power to act with purpose
C) The ability of an individual or group to choose to act with purpose
D) Courage the emotional resources to choose to act
E) All of the above

Question 10

What examples of how we build change in 100 Million Healthier Lives represents strategies to build agency? Mark all that apply.

A) By engaging in a process of 75 one on one conversations at the beginning to share our stories and think about what it would mean to create change together
B) By saying that the way to will get to 100 Million Healthier Lives is by changing the way we think and act to create health, wellbeing and equity
C) By having a critical mass of change makers come together to create change together
D) By creating a culture where we invite people to talk about failures, because the only way to create audacious change is to have the courage to fail
E) All of the above